Always great service from this business. Josh did a thorough job and was very informative. Would recommend! read more

Just moved in and had our wood stove cleaned and inspected. What a great and knowledgeable two person team led by a young woman named Kelly, ... which was both unexpected and awesome. They did a very thorough job, showed us how to operate and what to look out for in case we have a problem. Highly recommend! read more

The scope of work included reline of woodstove flue with insulated stainless steel liner. Tiles needed to be broken out to fit liner into the chimney properly. Thimble for woodstove flue needed to be raised up to meet the 2 feet of required vertical pipe venting the appliance needed. I purchased a stove that they installed, stove has DVL pipe installed for clearances. Black Moose sent all additional parts needed and install was quick, clean and professionally executed. We couldn't be happier with the result. The estimate and final cost was nearly 10k less than other company quotes. When they also quote an arrival time they are wonderfully prompt. read more

Black Moose came on a blisteringly cold day in December and installed a stainless steel cap on our chimney. They did a thorough, professional job and cleaned up before leaving. Then winter happened, and the roof was snow covered until the end of March. When the snow finally melted I saw that little pieces of concrete that had fallen to a lower roof, and onto the ground, had been missed in the cleanup and had then become hidden under the snow all winter. When I called Black Moose to tell them about this they said we can come out tomorrow (the next day!) to clean it up. Today they came at the appointed time, did the cleanup, and left the roof and grounds below looking great. read more

Black moose came and re-lined our chimney and put a cap on. Within 4 months we had a chimney fire because they put the wrong size cap on. They also didn't have someone experienced here doing the work. After connecting the stove to chimney they took pictures and they had to send someone back out to fix the connection of stove to chimney because it wasn't up to fire code. After the chimney fire they sent someone out to check the work and now months later they are trying to charge us $400 for a sweep when clearly if I'm having chimney fires after 4 months with a brand new liner and cap there is something wrong with the work. We only burn wood and use a little paper as fire starter. That diagnostic should be on them and they said it was! Now they're trying to get us to pay for it. read more

On time & quality work. The tech Cedar was very personable and did a great job. Will be using them annually.

Matt: You state in your response that you have no record of me calling to follow up. Did it occur to you at all how I would know you are now scheduling in January if I didn't call and speak to your staff who TOLD me this? I have checked every email folder and have NEVER received anything from your company. Our roof IS a challenge and it seems you decided you didn't want to do the job but rather than IGNORE us...it would have been nice if you just told us so that we could move on. We have now found a reliable company who is doing the job. read more

Very informative, courteous, professional and personable - the technicians did a great job on our fireplace. They kept the dust to a minimum and gave us helpful hints on how to run our fireplace better. We would highly recommend Black Moose, they know their stuff. read more

So, my 1890 house needed chimney caps. I contacted several local services, but Black Moose was the only one that bothered to get back with me. They came out in January, did a visual inspection of my chimneys. In August I remembered I needed chimney caps on the 2 chimneys that aren't in use anymore and a liner and a cap on the oil burner chimney. I called and they were able to come out, my quote was still good from January. The boys got here around 8am, did a bang up job. Caps look great, guys were cool and professional. read more

I never leave reviews, but I'm going to place this on every site that I can find. I hope to let anyone else considering them to hear about our experience. Miscommunication, little respect for your time, poor work ethic, sloppy. Outside of the inspection done by a friendly & professional person (owner?), we are not happy with Black Moose. This was expected to take 3 days, took 3 wks. The quote details were vague, so before signing, I emailed the company mentioning that the cosmetic part was not included on the quote and I wanted to be certain that that issue would be fixed as well. I was very clear in what I was asking, and I wanted to have record of the communication: Me: "Everything looks good, but I wanted to ask about the discoloration from efflorescence on the outside of the chimney. Would the cleaning and removal of the white discoloration running down the brick be included in the estimate?" Black Moose: "Absolutely!" Great, sent them the 50% to start. They needed access inside, so I took two days off work to be there. They never showed. Around noon I called asking if they were coming, the receptionist said she emailed us days earlier & they needed to postpone for a week. That email never happened. Wasted 2 days off. Following week they showed mid-morning and dropped off scaffolding that they never used & did nothing else on a fine weather day. Since they needed access & I couldn't keep taking days off I agreed to keep doors unlocked. This wasn't my choice but necessary. After wasting the good weather new start date there were a series of days with light intermittent rain. Sometimes it looked like they showed up and worked, some nice days they didn't do anything. Some days too rainy. I get the rain issue, but I can't cut slack on it since there were perfect days that they didn't show up to work while our house was sitting unlocked & unattended for many days & we work 30 miles away. Some days we came home to sooty hand prints on the inside & outside of our doors, and around the fireplace. There would be random debris laying around or water bottles for a couple days. This isn't big deal stuff but details reveal a lot. When all was almost done, I noticed that they hadn't touched the staining, but were planning to come one last time to waterproof OVER it. I asked Michelle about this and they said they would have their guys clean it off. Nope. Instead of using an acid like it needs, they sent someone over with a pressure washer. They sprayed so much high-pressure water on our chimney we came home to water seeping in the basement in that spot on a dry day. Nothing to take care of the staining they said they were going to fix. That was it & the receptionist sent a $750 quote to take care of what they said that they were already doing for us. This was a bad way to handle it & since we just spent $10,000+ to fix chimney issues of which that was supposed to be included. Now when we have the staining fixed by a company that knows what to do, they'll have to strip off the waterproofing & reapply. They left little pieces of debris but the WORST mess they left was dried MORTAR SPLASHED ALL OVER THE FRONT OF OUR HOUSE from cleaning their tools with water. Some of it is 6ft high. Didn't notice until long after it dried. Now I get to deal with that too. Who hires workers with such little respect? The structural & flue work they did was fine. If it wasn't for every other issue I would not be leaving a review like this & would be getting a pellet insert installed w/ them. The poor communication was friendly at least. But friendly doesn't mean professional. Maybe if they finished the job as they said they would probably wouldn't be leaving a review like this. We paid promptly and did our part. Any response to this review will be quite telling on the way Black Moose handles business. There is not a single exaggeration here. I have record of all communications, photos, & dates to share if anyone is interested. read more

Whatever you do, DO NOT use these IDIOTS to either repair or reline your chimney!! They are by Far the WORST & MOST INCOMPETENT people in their industry!! Cheap "quick fixes" that they charge Big money for & the job ends up worse than it was before they "fixed" It!! LOSERS!!! Stay Away read more

We contacted Black Moose for an inspection/quote for our chimney in the condo we moved in to. He did an inspection that included pictures of the inside. There are two flues, one for the fireplace, one for the wood stove. Each condo in this community has the exact same set. He quoted over $2000 per flue to re-line the chimney and showed us pictures of all the damage. Fast forward to a new neighbor asking for a chimney reference for an inspection. After the inspection on the neighbors unit, we compared notes. Interestingly, it was the exact same pictures/quotes. This might have been reasonable because the condo units were built in the same timeframe. The neighbor had the work done and because the quote was over $2000, I couldn't afford to have the work done. Today, I had an expert mason inspect and assess my chimney. There are no deficits nor any damage to the inside of my chimney, either flue. In fact, the wood stove flue had not ever been used. I have spent two years going without the use of my fireplace because I trusted the Black Moose inspection. We paid a lot of money for a BOGUS inspection and want to warn everyone to NOT TRUST Black Moose. Every single inspection he has done has required some work to be done. Be aware. Use a professional and go elsewhere. read more

Had Black moose come to review my house heating options a best determine what secondary heating source would be best. Wanted the work done quick. Technician said he would have a quote in a couple days. Called tech on his cell phone multiple times weeks later. He said he was dropping the ball on not getting it to me. Finally had Sin Cal chimney come and look at my place and they had a quote that day. I paid half on the spot. Finally someone from the Black Moose office called months later asking if I was interested in having the work done. Told her I never got a quote. Then the tech finally sent it. Go with Sin Cal chimney great guys! read more

Black Moose did a complete firebox and flue rebuild on an old fieldstone fireplace for us. It was a big job. The work they did was outstanding. The final product is far better than the original design. Matt Mair is an expert. read more

We bought a wood stove from another business locally. We have had quite s bit of trouble with it to include three visits from the local fire department due to carbon monoxide gasses in the home. We called the place where we bought the stove but after two attempts they could not solve our issues. Black Moose was recommended by s friend so we called them and are glad we did! They came over, created an action plan to fix our problem because Matt knew exactly what was wrong, and even during a huge snowstorm they were able to get our stove up and running like it should! We are so glad we found them and will never go anywhere else from now on!! read more

I have used Black Moose now for 4 or 5 years. I have found them to be outstanding. Very good job of pellet stove cleaning and repairs. Timely, punctual and great communication. My son used them on an inspection on a house he bought and was advised on how to repair chimney to make it safe, which he did!. I don't think there enough companies that operate as well as this one does. I highly recommend. read more

This guy knows his stuff! He was easy to get in touch with, was willing to come up to Sunapee, and gave us a price quote by email. The day of our appointment, he cleaned & really looked at our chimney, wood stove and insert. He was very professional, gave specific advice and was prepared to fix minor problems from his truck. He is very knowledgeable and does all kinds of cleaning, repairs & service. I felt that I should write a review for him, since I had searched yelp in order to find someone to look at our chimney (we recently bought a cottage & the previous owners " did it themselves" for 30 years). Six years ago I paid for the same service (different house/ different kind of woodstove) and there is no comparison. Black moose was much more thorough, much more helpful, took more time to do the job and did a better job. 5 stars here! Sunapee, NH read more

They have serviced our chimney for the last five years. We needed a new stove this year and I went with Matts highly valued opinion of what would be the best unit for our family! I could not be more pleased with his choice !! Thank you so much Great install great service highly recommend!!!!!!! read more

When bringing our new wood stove into the house to install, Matt ran the steel wheeled dolly right over our 13" reproduction pine floor all the way from entrance to stove pad. He told my husband to call Stanley Steamer to have them steam the grooves out of the wood. The floors are sealed, besides that's his responsibility to fix them. We called him back to have our stove pipe unblocked. He didn't look to see what the problem was he just sent a drill head with three big diameter chain loops up the chimney and turned on the drill. It knocked the cap askew on the roof and tore the wire mesh around the top of the chimney. We had to call him back to point this out and ask for him to fix this. Matt is quick and always in a hurry. He doesn't think things through first. read more

Just wanted to take the time to let people know how this company really operates. WE had Matt come out to do a quote on 4 chimneys from a home that we had just purchased. Matt seemed honest and professional. The quote was great and was going to take about a week. As business owners this seemed great. It turned into a long drawn out ordeal. Matt on two occasions never showed up and we had to call his wife to track him down, Apologizing for not letting us know he would not be here that day. Several other issues kept coming up and finally after almost 4 weeks the chimneys where supposedly to be done. AS I look things over it was a very messy job. A roofer contractor said it looked like they where just patched together and the basses in the basement where not even fixed properly. Matt also never put back the catch doors to the base of the chimney's where you clean them out. AS we build web sites Matt uses a lot of stock photos to make it seem like it is his work that has been done. We know have to have to get some one to come in and fix the mess and poor work! read more