I don't recommend this place for urgent care needs. In fact, if this place was 25 yards from my…read morehouse and the next closest place was 100 miles away, I would choose that place in a pinch than to go back here. Bad communication, bad diagnosis, push you doing a survey and you aren't even out of the place yet. Still waiting on my call back. They know they messed up, so doubt I will hear from them. Save your life and choose another location. These people will kill you from utter incompetence! Lemme help my fellow yelpers on the front end. Don't go! Go somewhere else!!

Decent service most of the time , but the wait is crazy. Doesn't matter if you make an appointment…read moreor not there still going to do first come first serve & in the order people came even if your early to your appointment

Absolutely empty when I came. During the weekday and mid-day. Staff were friendly and attentive…read more Longest part was completing the self check-in link that was sent over text message. Parking lot and lobby were extremely clean. Lobby area was slightly cool (temperature wise).

I was seen quickly and received excellent care. This is the second time I've been there and I will…read morereturn if needed. I just hope it's not needed!

I can't say enough about this location. Everyone in here was so nice.! The person that did the…read moreintake information the nurses the doctor, the staff who did the scans , everyone!!! we can't thank you enough

Bad. Unsafe conditions, witnessed cockroaches in patient room, Eastside is also facing a wrongful…read moredeath lawsuit from the other year, unit manager on surgical violated a patients rights to have her legal court appointed guardian visit and stay with her. Witnessed a surgeon yell at a nurse and pound his fist on counter and management did nothing about his behavior but questioned the nurse essentially gaslighting her. My family and I won't ever be going back to Eastside..poor quality care concerning for safety and lack of professionalism displayed by management..

Okay - updating my review again! After posting my 2nd…read morereview on this platform, I was contacted by the home office, Urgent Care Group. After many phone calls, texts and emails back and forth between my insurance and Urgent Care Group, the matter was finally settled by resubmittal of the original claim. I want to thank everyone involved at Urgent Care Group, especially Rise and Izzy who were always kind and professional.

My first visit to this center. It was a great experience. Wonderfully clean. Staff was great and…read morevery welcoming. Appointment was at9:20 and they called me back at 9:20. Just a great experience. I will be back if the need arises. I Will also recommend others to go if they are in need of help. If I could give more than 5 stars, I would

Went in for help and since company insurance doesn't cover ER or Urgent Care visits was self pay…read more Paid, waited around 20 minutes after appointment time. The nurse I saw (Elizabeth) was great. Pain became debilitating day after visit. Called, several times, trying to get a callback, leave a voicemail etc all of which were refused by whomever would answer. In addition on 9/27/2023 I get a txt to pay a bill. Should of owed $40 for an injection. Instead they chose to bill AGAIN for the visit, and the injection. The bill was received 9/27/2023 and is DUE the same day, leaving no time to get a correct bill. Called and attempted to get it resolved, and after being told it was fixed and i could now pay the $40 balance, I'm still being billed for the visit and injection. It's a shame the nurse I saw isn't at a reputable clinic since she was good and actually listen to me.

Normally I am a very patient person and always give people the benefit of the doubt but I will say…read morethis, the absolute worst service I have ever received in my life at an urgent care. I waited 2 and a half hours to be seen and no one even came to see us. I understand Covid and everything going on but never in my life did I think I could get such bad service at an urgent care. If I could give this a negative review I would.

Honestly, had a great experience…read more I was visiting from out of state, as I live in Florida. My insurance doesn't cover out of state visits, so it was $210 upfront via self-pay. However the customer experience was great. Clean office, charismatic and friendly people. I went in for lingering congestion and a cough after a cold I had about a week and a half ago. They think it's bronchitis. They gave me a steroid shot, and a prescription for a plethora of antibiotics and steroids for the next week, along with an albuterol inhaler for the wheezing. They were much kinder, efficient, and thorough than any FL urgent care I've been to. In FL, there's sometimes a cheaper $100-ish cost to get into the clinic, and then an additional bill sent to your home weeks later. This clinic assured me that the $210 I paid upfront will be the only bill I have to pay, aside from the prescriptions from Publix. That was a huge relief, also.

My ankle was hurting and clearly swollen but not bruised but he couldn't find anything on the x-ray…read moretherefore nothing was wrong, BS. The person sent to wrap my ankle got it too loose and kept wrapping my foot and not my ankle and then tried to shove my foot into my shoe. She then rewrapped and said I could just walk with my foot hanging out of shoe. I will not go back there ever again. I will be going to a real doctor/orthopedic. Don't waste your time with this doc-in-a-box.

I was at Piedmont Eastside in Snellville for a L4-S1 spinal fusion with revision and had to stay…read moreovernight. We live 2.5 hour's away and when I came a week before my surgery for pre-op It looks like a nice hospital. My experience started off with registration then the surgery department where I met with an anesthesiologist, they were all very kind with positive attitudes I was impressed and it made the drive worth it if everybody here gave that kind of treatment. Surgery day arrives had to be there at 5:30am so we stayed in a hotel the night before. Again. registration, pre-op and anesthesia were all friendly, knowledgeable and I was put as ease that my post op pain would be managed as my last fusions they let the pain get out of control. Surgery went as expected, PACU (from what I remember) was great then I got moved to the surgery floor thats where the 3 stars come in I have been a nurse for 21 years I never tell anyone that I am a nurse unless i am asked. i understand being busy, short staffed and demanding patients and l try my best to not bug them unless i have to. The day shift crew was great. Then second shift came in started off nice for the first hour then the bad attitude started and did not stop for the whole 12 hours. I had to use the call light to ask for my PRN pain medication I know they just don't give it unless it asked for. So that's what I did to make sure my pain was under control. My pain was just getting under control and the nurse stated there is no need to ask for the first dose that she will bring on time and then I need to start asking if I need the medicine. I waited a hour and a half because I am sure she just got buy with another patient and I didn't want to be on the call light and bother her. Now I am in tears I am in so much pain so I finally pushed the call light and that's when the attitude started for the whole shift. I had alarms on my phone to remind me when it's time for meds and push the call light to make sure I did not get out of control pain that keeps me in the hospita longe. The supervisor nurse that was at the desk was always so rude saying you just had medicine your nurse was just in there and I told her well she wrote in the whiteboard in my room that I can have it then of course my nurse comes in with attitude. i will give the night shift nurse credit she did give me my pain meds attitude and all through the night and kept my pain as controlled as possible. The rooms look nice the beds are old and very uncomfortable very cheap normal patient hospital items like it looks like a 16oz styrofoam cup the tissues are so thin and course I have never seen tissues like that. No disposable wet wipes to help freshen up after surgery. I do not recommend Piedmont Eastside for the surgical floor.

Poor bedside manner, nasty office manager in the oncologist office who called myself and my son who…read moreis a stage 4 terminal cancer patient 'liars' about insurance coverage!!

The receptionist was very polite. The management needs to do better…read more I sustained multiple deep cat bites Saturday night while rescuing a cat who was stuck. The vast majority of cat bites get infected (because of enzymes and bacteria most cats have), so it's standard protocol to take antibiotics. My "appointment" was set up for 11:30 AM on Sunday. I get all the way there, only for them to tell me once I arrive that they are suddenly closing early because of the snow. The snow that everyone knew about for several days ahead of time. CVS is open. Walgreens is open. Applebee's is open. But the Urgent Care needs to close so suddenly that they can't see a pre-scheduled 20-minute appointment that is: (a) medically important, and (b) should not require going to a hospital in the middle of a pandemic. What's more, I stayed in the parking lot for several more minutes, trying to figure out next steps. Nobody left. None of the cars parked at this place moved. Unfortunately, I'll be back because this is the closest urgent care covered by my insurance. Hence this review. Whoever is running this place is a terrible decision-maker and needs to do better.

Thank you Loganville office Angelia !! You were a life saver today…read more You went above and beyond and you did not have to.

I DO NOT RECOMMEND Piedmont Urgent Care!!!!!…read more First, I was asked to put my card on file but was told I would not be charged anything before being notified. The receptionist said they would call me if there was a balance after filing insurance. Several weeks later I was charged $257 without any notification. Secondly, the nurse practitioner is completely incompetent. She prescribed my daughter ear drops that after insurance costs approximately $300 and would not be available for 2 days. I had to return to the office to ask for another medication as the NP would not answer the pharmacist call. She then called in another random prescription that was not in stock. The pharmacist had to call the clinic once again in an attempt to inform her of the most commonly and in stock medication used for swimmers ear to which she finally prescribed. Incompetence at the highest level!!!

I have had some very good care. Quick Shingles diagnosis with meds. I have had some so-so care, a…read moredeep wound not checked closely, called a surface wound that I babied through. Still, they are better than their competitor, fast and direct without any harm. I wish they were a 24 hour Clinic.