I purchased my car from Jason Hatfield's more than a year ago and have purposefully delayed…read morereviewing their dealership in effort to give them a fair review. Although time has passed, I am still extremely displeased and disappointed with the sale. The Jason Hatfield sales team and mechanics were either incompetent or deceitful. Before purchasing the car, I asked the dealer over the phone about the car's mechanical condition. He replied that it was "sound." After driving to Sunbury for a test drive I find that the engine light was on. I asked about the light and he said it was "related to the aftermarket air intake and probably setting off a trouble code." This was a reasonable explanation. However, I still felt uneasy and repeatedly insisted that he scan the computer and get the trouble code. Only after starting the financing paperwork did he reluctantly agree to scan the computer. The scan results showed a problem with the camshaft position sensor, NOT the air intake. I was naïve to think that simply replacing the sensor would fix the problem and bought the car anyway. A week later I found the timing chain was stretched and the exhaust side camshaft was badly grooved and required major engine repair. I understand that these are internal engine problems and a simple visual inspection would not reveal anything. But a responsible and competent dealership or mechanic could spend 5 minutes with a scanner and detect something was wrong. Jason Hatfield Automotive did not do this. I have several problems with this: 1.) He lied to me over the phone when he said the car was "sound". The car had engine problems, cracked and grooved brake rotors, smashed AC condenser, bad wheel hub and a bad clutch. Not sure how this qualifies as "sound." 2.) He didn't perform a basic inspection prior to showing the car. This is simply irresponsible. 3.) He lied again by claiming the engine light was due to the air intake (after actually performing a computer scan, he later tried to blame his mechanic for giving him bad info. From my experience at Jason Hatfield Automotive I am forced to conclude that the mechanics and sales team are either incompetent or deceitful. Either way it is not a good situation. They realized I was a young, stupid kid too eager to buy his first nice car. They leaned on me and I bought the car - my fault. I just hope this will serve as a warning to others. Avoid Jason Hatfield Automotive.

We had been thinking about purchasing a camper and had taken it to Hatfields in April for them to…read moreinspect it. That went well and they gave us a small list of things to do. We purchased the camper an had a few things left to replace and figured we would give them the business and took the camper back up to get this done. While they had the camper apparently the tech must have inadvertently ripped our canvas insert away from our camper as we have a hybrid with a bunk sleeper on each end. Of course no mention was made and since the work being done didn't require us to open the bunk prior to leaving the property we didn't. The day after we decided to put more water proofing on the canvas windows and low and behold saw the damage on the one side. We left a message with them regarding this and when I got a chance to speak to them...of course they didn't do, it was like that when we brought it them. Uh no! Then they had the audacity to tell me that we told them that we had mentioned we were going to replace the canvas. Again NO, the canvas is in awesome condition and doesn't need replaced. They are LIARS and will never get business from us again. We actually are looking at selling this camper and buying a new one next year, but you bet it won't be from them. Look at their BBB and other reviews from other sites. They are terrible!! Run away and don't go to Hatfields. LIARS and thieves!!

I have been a satisfied BNZ customer for over 6 years! The owner is very knowledgeable and…read moreexperienced. I have appreciated his advice, service and quality workmanship.

Benz Automotive is my go to guy, for all repairs on my Benz and my wife's.Outstanding work,and…read morecustomer service. If youwant experienced,knowledgable diagnosis and repair,this is your only true option. Dean is who you need at,Benz Automotive

Rear wheels squealing on my Honda! Repaired my rear brakes (…read moreyes I do both) And no they didn't try to talk me into it! I knew to do it as others reported them weak! Great price and service and back in Less than two days! Thankyou!!

I use to take all our cars to Rich's for service and would tell everyone how great their service…read moreand prices are. My last two experiences were questionable, but I brushed them off. I had an AC compressor replaced 2 years ago and it went bad again. Called to see if they could look at it and they want $275 just to look at it. Sorry, but I am done. Going to go back to using the dealer. At least I know I'll be getting parts that last and being treated as a loyal customer.

Very adequate variety of auto, sun's, trucks, sports cars and luxury vehicles. Great service with…read moreno pressure.

10 months later discovered that the car they sold us was in an accident where the damage was not…read morefixed but covered up. Bent crash bar, leaking radiator, other parts damaged, but they slapped a used bumper on over it and sold it without disclosing the damage. Hyundai across the street mentioned it would be $8000 in repairs and that they often see scammy practices by Auto Boutique, like swapping transmissions between incompatible used cars. Avoid this place.

Have had my golfcart over 4 weeks for oil change tune up and small oil leak to address, still…read moreleaked after they said they fixed it but no it wasn't, now it was worse they have had it forever, apparently can't fix it, I've already paid them over 600.00dollars and they still have my golfcart, they don't know what they are doing.

I was becoming increasingly dissatisfied with our electric 2003 Club golf cart. Batteries are…read moreexpensive, and we were no longer able to go very far. Did I want to sink $1400 into batteries, and would that solve the problem? So, I began researching various gas models and dealerships. I did not want to go the route of private owner because I didn't want to buy someone else's problem. Power Equipment Solutions has competitive prices for used golf carts. The one we wanted was sold while we were getting more information. But they offered us the same model, 2 years newer, and were willing to paint it the same color as the sold model at no extra charge. Well, can you paint it Steeler Yellow instead? Yep... Would you like a black roof and black seats to keep with the Steeler theme? Yep. That add on only cost $500 more. After all, it is my big present for our 25th anniversary. We had to wait about a month while the Springfield company did everything. Then Jeff had it delivered to Plain City so that the store could check it over themselves. Well it was delivered today, and I LOVE IT. Looks brand new, and came with a half a tank of gas. If you need a golf cart, come here. Top service, reasonable prices.

I'm sharing this because I really don't want anyone else to go through what I did. I brought my car…read morein for a specific issue, and instead of actually checking the problem, they pushed a $200 "inspection" that had nothing to do with why I was there. They marked a bunch of things in red to make it seem urgent, but completely ignored the real reason I came in. It honestly felt like they weren't even trying to diagnose anything. The mechanics didn't look into the issue -- they just suggested replacing parts and quoted prices that were as high as (or higher than) the dealership. The whole point of coming here was to avoid those kinds of charges, but I ended up paying more anyway. And the worst part? I paid, and the issue still wasn't fixed. I left feeling frustrated, disappointed, and honestly a bit scammed. If something doesn't feel right when you're there, trust your gut and take your car somewhere else.

Be honest. Don't make up fake repairs to mislead customers. 100 percent verified by my Toyota…read moredealer that what they told me my car needed was fiction.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.