Amazing customer service. Maddy helped us fix a binding issue for my daughter. Got us back up…read moreboarding ASAP. Thanks so much! Phenomenal shop!

Insane customer service!!! Maddy is incredibly helpful and knowledgeable. I came in and my boots…read morewere a bit tight, she heat molded it up and my toes can actually wiggle. Not only that she helped my good friend fix her binding up to get her back on the mtn! She is amazing! Highly recommend coming in to check out their selection and if you need any help!

Wow, I scored! I have been looking for the trifecta of light weight hoodies for ages…read more Hood, zippered pockets and full zip. If you don't think that it's difficult to find all 3 in one garment plus an excellent form fitting look, please advise. Lucky me, After combing every other outdoor store at Northstar, I found 2 here and they were both 40% off. One was a pale, minty green Cotopaxi with a fiber filled quilted front. I also had the luck of finding a pair of ON cloud tec, multi colored running shoes in my size at half price. The bonus on these was a rubberized, outer finish for rainy weather. Be sure to peruse the entire men's and women's clothing selection. You will find creative, designer sportswear that you don't see everywhere. I had a hungry man at my heels so I missed a lot.

Toby, Scottie and Erika are fantastic - they took such great care of us!…read more This was our very first time in Tahoe with our kids and friends (who are avid skiers) and our friends were impressed by the quality of the rental gear. During the COVID era, the most usual practices can be grueling, unpleasant and somewhat tedious. Getting fitting out for rentals is tedious in any case (with 6 year old in tow).. but it's the bright faces of the crew and their efficient work that truly make all the difference. In and out.. as quickly as we could possibly be! Super happy with the equipment, guidance and help. When we were nearly late to our ski lesson, they helped out tremendously. When I wasn't sure about fit of the boot, they had all the info. When we wanted a harness for our 6 year old (he was FLYING at a speed we weren't comfortable), Toby and Erika were there to help. Thank you guys!

Came on a Monday when all the ski shops and bootfitters were closed in the area. Harley took us in…read moreand was incredibly welcoming, knowledgeable, friendly, and he took extra time to explain to us what to look for in choosing boots, which was super helpful because it was our first pair of boots! He was transparent about all the prices and accommodated our desired budget. He explained the fitting process in full detail making sure the boots were a comfortable fit and would work amazing on the slopes. He also answered all of our questions patiently. When one of us was deciding between two ski options he gave us an accurate side by side comparison so we could make an informed decision. He also gave us marked down prices to reflect the summer season. He sold our friend to come here next season to buy skis. He knew we were leaving town the same day so he got the ski bindings done in 15 minutes! The policy with the skis also includes a two year fitting warranty. Thank you Harley for being fire!!

Walked in looking for a reasonable ski set up for my 14 year old. Bootfitter Caley jumped in and…read morehooked us up, gave lots of helpful info. Awesome!

I brought in a board I thought was headed for the trash after severe damage. They were able to fix…read moreit to my surprise! Saved my board and I've been back several times to grab snow gear. Excellent selection with very knowledgeable staff. An excellent shop that deserves high praise. Keep up the good work!! I'll be back many times.

I came in close to closing and Shane was able to wax and edge the board i brought in even letting…read moreus stay a little past closing so we can take the boards back with us!

I went there for renting skis to go to NorthStar…read more It was open from early and closes at 7pm, so I could pick up and drop off before going to skiing. I was there on Sunday and it had few customers, no wait time. I was in and out with 10 minutes. Everything was very quick and clear. Return was the same, very quick agian. No wait time. The price was much cheaper than at the resort and service was better.

Great service and friendly staff! Very helpful. We have rented from her for a couple years.read more

My husband and I stopped in here after dropping off our five year old at Northstar's snowboard…read moreschool. This was our first time dropping him off and so were a little stunned that they just took him and told use to pick him up at the end of the day. (No really it was the best after the initial shock that we wouldn't help him with boots etc. - Great school). Anyway husband needed a new pair of gloves so we stopped in the Patagonia store - and in the course of conversation with David it came out that he had some experience with the ski school and proceeded to allow us to pepper him with questions for a good 10-15 minutes and really put our minds at ease - but also encouraged us to keep our son going with the snowboarding practice. In the middle of all of the questions he also helped my husband with gloves, socks and a belt. Overall the experience was made by David and his friendliness and taking the time out for us!

The older lady working there today (July 7th, at about 1:30pm) was extremely rude to my family.read more

These guys saved my snowboarding day yesterday. I lost my binding baseplates sometime last year and…read morecouldn't use my board for the first time this year. Was almost ready to give up finding it in near by stores. Came to this one as a last resort and a guy Leo not only had them in a store, but installed it for free Thank you!

I walked in to this shop not knowing if my problems could be solved. Right away I was greeted by…read morethese wonderful ladies Tennyson and Anna. They immediately addressed my needs and hopped on fixing the board right away. No questions asked. Just ready to be of service. They went above and beyond my expectations and also suggested a store that could further help my needs. I was also unaware that my bindings were installed incorrectly and without furtherado, I got the help I needed from these two wonderful ladies. Their customer service was impeccable and nothing like I've had before. Thank you again Tennyson and Anna, you got me out of there in less than 15 minutes. Highly recommend going to this shop!

Local board shop! Great selection and lots of fun stuff in downtown Truckee. They sell out of board…read moresizes so be sure to hit the em up at the beginning and f the season.

I was doing some research on snow boards and gears for my son while vacationing in South Lake…read moreTahoe. After reading some great reviews, we decided to make a trip to Truckee to check them out. Taylor was in the shop. He immediately made us comfortable with his knowledge, listened to our questions and made thoughtful recommendations. We came to check out the board, we left with the full gears - board, boots, google, pants, and etc. Highly recommended. Look no more. This place is it.

I'm updating my review to 3 stars for Brandon and Brandon only. After some back and forth with both…read moreNorthstar and Heavenly, they were able to refund me once they found my receipt in the system. Brandon was very helpful and refreshingly kind over the phone and was able to process my refund for returning my gear a day early. I still don't think I'll be back after the experience I had but I'm just glad there's at least one person at this store who was happy to help me. Empathy goes a long way and hope the other employees can spend more training time with Brandon lol.

I had a great day snowboarding…read more Unfortunately 2 of the screws on separate bindings came off when I came off the lift at the top of the mountain. These screws are responsible for holding the bootstraps to the bindings. Thankfully I was able to find these screws after looking around in the snow and put them back in, but it could have been much worse if they came off while I was riding. I was explaining what happened at the end of the day to the return staff and was cut off mid-way with "yes I'm aware of how they work". No apology or acknowledgment. For $100+ / day I expected top notch service and attention to critical details. Rent at your own peril.