Amazing customer service. Maddy helped us fix a binding issue for my daughter. Got us back up…read moreboarding ASAP. Thanks so much! Phenomenal shop!

Insane customer service!!! Maddy is incredibly helpful and knowledgeable. I came in and my boots…read morewere a bit tight, she heat molded it up and my toes can actually wiggle. Not only that she helped my good friend fix her binding up to get her back on the mtn! She is amazing! Highly recommend coming in to check out their selection and if you need any help!

Wow, I scored! I have been looking for the trifecta of light weight hoodies for ages…read more Hood, zippered pockets and full zip. If you don't think that it's difficult to find all 3 in one garment plus an excellent form fitting look, please advise. Lucky me, After combing every other outdoor store at Northstar, I found 2 here and they were both 40% off. One was a pale, minty green Cotopaxi with a fiber filled quilted front. I also had the luck of finding a pair of ON cloud tec, multi colored running shoes in my size at half price. The bonus on these was a rubberized, outer finish for rainy weather. Be sure to peruse the entire men's and women's clothing selection. You will find creative, designer sportswear that you don't see everywhere. I had a hungry man at my heels so I missed a lot.

Toby, Scottie and Erika are fantastic - they took such great care of us!…read more This was our very first time in Tahoe with our kids and friends (who are avid skiers) and our friends were impressed by the quality of the rental gear. During the COVID era, the most usual practices can be grueling, unpleasant and somewhat tedious. Getting fitting out for rentals is tedious in any case (with 6 year old in tow).. but it's the bright faces of the crew and their efficient work that truly make all the difference. In and out.. as quickly as we could possibly be! Super happy with the equipment, guidance and help. When we were nearly late to our ski lesson, they helped out tremendously. When I wasn't sure about fit of the boot, they had all the info. When we wanted a harness for our 6 year old (he was FLYING at a speed we weren't comfortable), Toby and Erika were there to help. Thank you guys!

We rented a raft to float the river. It was easy to book online and pick up. The price was fair…read more The people were fine that were helping us. The only thing I'd say could have been better was the pump they gave us didn't hook on so we had to hold it to pump the raft.

Walked in looking for a reasonable ski set up for my 14 year old. Bootfitter Caley jumped in and…read morehooked us up, gave lots of helpful info. Awesome!

I brought in a board I thought was headed for the trash after severe damage. They were able to fix…read moreit to my surprise! Saved my board and I've been back several times to grab snow gear. Excellent selection with very knowledgeable staff. An excellent shop that deserves high praise. Keep up the good work!! I'll be back many times.

Truckee Boardhouse is a hidden gem! I just got back into snowboarding after 15 years. Last Monday…read moremy wife and I went in looking for a new pair of snowboarding boots for me and ended up with boots, a new board, helmet and goggles. My wife also decided to get back into snowboarding and got herself a complete set up. We would have not bought that much if it was not for the attention and guidance we received from Shane. He spent time learning about us and figuring out what would be the best fit for both of us. Not only does the Truckee Boardhouse have a great selection but most importantly they know what they are talking about. I was looking at other places before walking in last week and within the first 10 minutes I knew I wasn't going to look anywhere else. You cannot put a value on customer service and expertise. We now will only go here for our snowboarding needs. They are also a full service shop where you can get your boards waxed, edged and repaired. We currently live down the hill from Truckee about 1.5 hours. I feel comfortable knowing if something goes wrong with my equipment on the mountain I am within 20 minutes of the Truckee Boardhouse to get something fixed or replaced. Hands down this is the place to go if you want a great selection, service and knowledgeable staff. They also have a killer deal during summer months to clear last year's products to make space for the new season as well as a great selection of summer goods and accessories.

I went there for renting skis to go to NorthStar…read more It was open from early and closes at 7pm, so I could pick up and drop off before going to skiing. I was there on Sunday and it had few customers, no wait time. I was in and out with 10 minutes. Everything was very quick and clear. Return was the same, very quick agian. No wait time. The price was much cheaper than at the resort and service was better.

Great service and friendly staff! Very helpful. We have rented from her for a couple years.read more

The older lady working there today (July 7th, at about 1:30pm) was extremely rude to my family.read more

I stopped by this store during the holidays with my family. I had a jacket that needed repairs. I…read morehad no expectations when I walked in, I walked out feeling like a valued customer. A lady named Alex was the absolute best helping me out. Alex hooked me up. She was so helpful and accommodating to me. The costumer service was above and beyond. I would highly recommend this store!

These guys saved my snowboarding day yesterday. I lost my binding baseplates sometime last year and…read morecouldn't use my board for the first time this year. Was almost ready to give up finding it in near by stores. Came to this one as a last resort and a guy Leo not only had them in a store, but installed it for free Thank you!

I walked in to this shop not knowing if my problems could be solved. Right away I was greeted by…read morethese wonderful ladies Tennyson and Anna. They immediately addressed my needs and hopped on fixing the board right away. No questions asked. Just ready to be of service. They went above and beyond my expectations and also suggested a store that could further help my needs. I was also unaware that my bindings were installed incorrectly and without furtherado, I got the help I needed from these two wonderful ladies. Their customer service was impeccable and nothing like I've had before. Thank you again Tennyson and Anna, you got me out of there in less than 15 minutes. Highly recommend going to this shop!

Came here today with my family. I ended up spending about 20 minutes looking at all the socks…read morebecause they had such a great selection! The two employees were super helpful in helping me figure out my size. (I liked the kids patterns better but I'm an adult so had to double check they'd fit). Thanks for the awesome service! Super happy w my purchase :)

Local board shop! Great selection and lots of fun stuff in downtown Truckee. They sell out of board…read moresizes so be sure to hit the em up at the beginning and f the season.

I'm updating my review to 3 stars for Brandon and Brandon only. After some back and forth with both…read moreNorthstar and Heavenly, they were able to refund me once they found my receipt in the system. Brandon was very helpful and refreshingly kind over the phone and was able to process my refund for returning my gear a day early. I still don't think I'll be back after the experience I had but I'm just glad there's at least one person at this store who was happy to help me. Empathy goes a long way and hope the other employees can spend more training time with Brandon lol.

I had a great day snowboarding…read more Unfortunately 2 of the screws on separate bindings came off when I came off the lift at the top of the mountain. These screws are responsible for holding the bootstraps to the bindings. Thankfully I was able to find these screws after looking around in the snow and put them back in, but it could have been much worse if they came off while I was riding. I was explaining what happened at the end of the day to the return staff and was cut off mid-way with "yes I'm aware of how they work". No apology or acknowledgment. For $100+ / day I expected top notch service and attention to critical details. Rent at your own peril.