Amazing customer service. Maddy helped us fix a binding issue for my daughter. Got us back up boarding ASAP. Thanks so much! Phenomenal shop! read more

Insane customer service!!! Maddy is incredibly helpful and knowledgeable. I came in and my boots were a bit tight, she heat molded it up and my toes can actually wiggle. Not only that she helped my good friend fix her binding up to get her back on the mtn! She is amazing! Highly recommend coming in to check out their selection and if you need any help! read more

Will save my day . Snowboard biding broken in the morning on the lift. Bring gear to the shop and will fix for me with in 15 min. Nice guy . Professional. Best serve . I will come back if I want to buy any snow gear . . . read more

Showcase - Northstar - Will save my day . Snowboard biding broken in the morning on the lift. Bring gear to the shop and will fix for me with in 15 min. - Ski & Snowboard Shops Near Me - Truckee, California

First off, I will say I am an employee at Northstar but this does not make the review biased in any way. I have bothered these guys and girls all season about things and they've been nothing but helpful and attempting to make it happen. They can't order things for employees but if there is something they usually carry and do not have, they will order it for you. The selection is one of the best in North Lake and they have something for everyone. I have been searching so hard for some parts for my Ultra bindings and Union did not have them online nor respond to me reaching out. These guys got me the two parts I needed and my bindings are back on my board and not riding a frankenstine set up anymore! They know their products inside and out and the value you get with there service is equal to any other shop around. Prices are standard and not inflated being on the mountain and I'd highly recommend Showcase to anyone looking for some new gear. read more

Showcase - Northstar - Free base plate and buckle, both parts Union should replace under warranty but Showcase was able to help me out much quicker - Ski & Snowboard Shops Near Me - Truckee, California

Eli was there to help us with a quick wax for our boards. he was one of the most friendly and attentive employees that I have met in Northstar. read more

I want to to post a five star review based on the customer service at Butterbox. I worked with Stephanie the manager and she helped me with a specific return and also provided excellent customer service while picking out some last-minute gear for my sons here at Northstar Village. This is very important for me as a customer, so thank you! read more

David helped me twice fixing a broken binding from a lost screw. So grateful- saved a day of riding.

I forgot to pack my face mask. It was, of course, on a windy day. Before I even hit the hill I saw the Butterbox shop sign while walking to the gondola. I went in and found a great selection. Prices were standard. They were not too elevated - nothing above what I would expect to be playing at a resort for last minute articles of clothing. What I did find surprising was how amazing the sale prices were. I found a jacket at half of the retail cost. I wasn't too well educated about the brands entry into snowboard apparel. I asked one question about the brand and the staff walked me through that question and a detailed description of each and every feature of the jacket. They also gave me brand history so I could have more confidence in the brand that I was purchasing. The staff was so kind and helpful. They laughed and chatted with us but maintained a great level of professionalism and courtesy. I would no longer only consider this store for last minute needs but for general snowboard gear shopping as well as apparel. read more

A huge shout out to the manager of Butterbox. She (I wish I paid better attention to her name) was wonderful helping my son. He walked out with his first snowboard and got it at a great price. It was not only the cost that blew us away, but mainly the service. You just noticed she cared about her customers. read more

Butterbox- what a cool board shop! First time I went there just to browse then of course I found a super cool jacket. The costumer service was amazing. Mike was very kind and helpful. Then a couple weeks later I realized I kept getting heal lift from my boots I bought in the city. I went back to Butterbox and Mike educated me about getting the perfect boot that fits my narrow foot. He sold me a pair of Salomon boots that I ride now and I couldn't be any happier! Such positive vibes every time I walk into that store. Everyone is so nice. Thanks for the love. Mike- you rock! read more

Kendall is the bomb. Great customer service and selection all around. I bought my daughter a helmet because she forgot hers at home,turns out it was too small. Came back and exchanged it no problem. She even gave my daughter a bunch of stickers to decorate her helmet and water bottle with. Super cool Store at northstar. read more

Easily the raddest snowboard shop in Tahoe! The store not only have a wide selection of brands and products, but also a cool place to go and hangout before/after riding. Staff are super friendly and approachable, they always go above and beyond, even if you are not buying anything, they will still be happy to fix your bindings etc. Especially Mike and Derrick, they both have great product knowledge to help you find the right gear to demo or to buy. 100% recommend! read more

Super helpful employees. Immediately when walking in I got major compliments on my Birkenstock's. Knew I was in the right place. Mike J was SUPER helpful in finding the right board for my friend. Also, since they're next to the theater it smells like popcorn so it's a real life butter box read more

I asked them for Helmet rental for my son and got the price, I said I will come back with my son to get the right one. When I go back with my son, they say no we don't have the one for kids. On top of waisting our time they are rude and arrogant. read more

Broke a binding strap on my snowboard and the team had me out in less than 10 minutes back on the mountain! I greatly appreciated the quick assistance and maximizing my day! read more

Had a great experience coming in to get my bindings adjusted! Sawyer made it quick and painless. Would go back!

Would give more than 5 stars if it were possible! I snapped my boa string on my snowboard boots midday and had to go searching for repair help. Mike J (they called him the boa doctor) happily patched me up in minutes! Thank you so much brotha, I hope to pay this forward for sure! For sure they've won a loyal customer for life. read more

Good people, providing AWESOME support. Mike and team did a stellar job helping me choose a new pair of boots. Thanks guys! read more

My Salomon snowboard boot BOA cable broke and I I would have to rent one, and I don't like to wear other people shoes, lol. I went to Butterbox and Mike was going to see what he can do to fix it and told me to come back in half hour. Mike fixed it and I was able to enjoy a full day of riding at Northstar. Thanks for your great service Butterbox and Mike! read more

This is the best place to go for everything about snowboarding and skimboard, they help me out so quickly and super kind I strongly recommended ‍ talk to Rian is the best read more

Omg, i love these people!!! I came in looking for something the store didn't have and they solved my problem anyway and were also super happy to see my puppy !!! This place is the best!! Especially Mike J :-) read more

Coming out of Yelp retirement to write a review about Frank at Butter Box. My husband and I ride Northstar every weekend (yes EVERY single weekend) and we usually pop into Butter Box every now and then to check out their gear. Selection isn't the best we've seen, nor are the prices to be completely honest. But... the customer service is out of this world. Frank in particular is so knowledgable, beyond friendly, helpful and just an overall good guy. If you have any questions ask Frank cause he will be honest and help you find what you're looking for or give you a solution to your problem that won't break the bank. Bottom line. Frank. You the man! Thanks times a million for helping my husband out on that pow day. We didn't get our tame dogs down but we tried like hell with our crisp clear googles! :) read more

Staff/service at Butterbox is awesome! A screw from my Burton snowboard bindings fell off and True North at mid mountain recommended I go to Butterbox right away. Took the gondola down and they were able to fix in less than 5 minutes! That particular screw had 3 parts and wasn't easy to find but Butterbox staff came through. After all that, they didn't even charge me!!! Thank you so much!!! read more

I had one of the best retail customer service experiences of my life at the Butterbox. My wife's snowboarding boots weren't fitting her as well as she liked so we stopped in to ask about reshaping the linings. (For the record, these were nice 32s purchased at Tahoe Dave's a couple of years ago.) Frank O, the general manager helped us for almost an hour and a half, showing her new boot options and working on reshaping the linings of her old boots. He never rushed us and never pressured us. At the end of the visit we decided that the old boots with the reshaped linings fit best and at Frank'a recommendation walked out without making a purchase. I'm very impressed with Frank's attention to detail, knowledge of the sport, and customer service chops. This was definitely not the experience I was expecting at a resort gear shop (I confess I had low expectations walking in) and I'm definitely going back. read more

Customer service today was excellent. The staff went above and beyond to help us out. My sons snowboard boots needed a modification of the BOA system. I checked at a couple of places at the village with no success. 2 places wouldn't give me the time of day, and one place explained the modification I wanted to make was not possible. I walked into Butterbox and not only did the rep know what I was trying to do, he actually had the special tool needed for the job. He spent his time showing me how to dis-assemble the mechanism and hen worked with me to put it together with the cable laced differently. Absolute top notch customer service for someone that hadn't purchased the product from their store. While this stop didn't turn into a money maker for the shop I assure you it will be our stop on our future stays. Many thanks read more

Mike J. saved the day! I thought my day was over (after only one run) when I realized I had a broken binding strap. Came into Butterbox to see what my options were and he was able to hook it up with a temporary binding strap so that I could enjoy the BEST day of the season yet. They were super friendly and efficient - in and out of the store within a few minutes. Y'all are AWESOME and much appreciated! These guys are so helpful, definitely give them your business! read more

Ok gear at hiked-up prices and shitty service. I came in looking for some sunglasses. After a quick jaunt around the store to see what they had, I went up to the counter to ask for someone to unlock the cases of sunglasses. There was a small group of girls off to the side gossiping (loudly) about random stuff. When I finally got the attention of a salesperson, she calls to the group, "Hey Gabby, (or whatever the girls' name was) can you show this lady some sunglasses?" Turns out that one of the gossipers was an employee, who had been diligently ignoring me. Nice. She asks me which cabinet I wanted to look at, I point and she says, "go ahead and help yourself." Hmm, funny, because there's a sign that explicitly states 'please ask an associate for assistance.' Well, I didn't find anything that I liked at a price I could afford, so I left without thanking them for their 'help.' With the quality of service, though, I probably would not have bought from them if I'd found something I'd wanted. read more

I lost my buckle first run of the day. But the guy Geoffrey is really helpful. Took me less than 5min to fix everything.

Love this place, always have just what i need in the mountain. Kendal and Mike are consummate professionals, highly recommend coming and talking these guys. read more

Customer service here is a 5 out of 5. Not only do these people know a ton about snowboarding gear they are all super passionate about the sport and really just want to see that you get out on the slopes and that you are happy! Mike the guy who helped me is like Bomb.com! I came in here because my boot binding was broken and I was looking to buy a new pair of boots since I've had mine for a while and I figured well if its broke time to get a new one. Mike came up to me and asked me what I needed and I told him (with my broken boots still on my feet) that I was looking to buy a new pair cuz when I got out to the resort and strapped on my boots for the day they were not tightening (oh boa's....) When I explained what was wrong with the boots that I was currently wearing he was like I can fix that for you! And before I knew it he was working on my boots and setting me up with a loaner pair of boots so I could still make the most of my day. Mike is like a magic maker because he got my boots fixed and got me up on the mountain stat! Thanks for everything man I really appriciate it. And for sure next time I need anything I'm going out to butterbox because the customer service is top notch! read more

Shane was so helpful at Butterbox! He helped me fix up all the hardware on my bindings, and went above and beyond because he replaced some old screws i had rigged earlier. 10/10 would recommend coming to this shop read more

My snowboard boot lace was broken and Butterbox fixed it for me at no charge. They also lent me a pair so I would not miss a day of fun on the snow. Excellent customer service and my definite go to shop for snowboard needs. read more

Walked in with broken gear on the 2nd lift, then Jules and Sawyer were ingenious in getting my snowboard repaired and back on the mountain to spend time with my brother in law from Sydney! They were super helpful and knowledgeable. read more

I have been demoing boards and buying equipment from Butter Box for years. I'm picky, I like to try every option before buying and every time I went in to Butter Box they were happy to search through every boot or board to find the one I liked the most. I demoed a board but didn't quite feel right on it, I asked if they had the wide version and they didn't, but the special ordered it for me and let me demo it(I then bought it for the cost-(cost of 2 demo days!!!). Last but not least, my favorite part of Butterbox has to the the staff. They are all awesome and extremely nice, especially Frank! read more

The best board shop I've ever been to. The staff here are some of the most experienced and helpful people I've worked with. I can't believe this level of service is slope side at Northstar. They offer you their undivided attention while helping you get setup. Simply put, Butterbox provides pro level service for any level rider. read more

Had a friend let me have a setup he had sitting in storage. Hit the mountain and a few runs I the ankle strap on my bindings shattered. Headed down the mountain and stopped by two shops before I walked in here. These guys were super friendly and got me back on the slopes shortly after I arrived. You guys saved me trip. Thanks again! read more

To the staff at Butterbox on 1/29/19, you all made my day and went above and beyond (especially Jules). On a day that could have been ruined by and binding break, on my first run of the day no less, you guys made it possible for me to continue riding today. I had ran out of options to repair it on the mountain and you guys got me set up with something on the fly to get me back up on the snow. You have earned my business without a doubt in the future from the point forward. Thanks a ton! -Dustin C. read more

The staff was extremely nice and helpful when I went in to have a binding fixed. The wait time was short. Special thank you to Patricia!

These guys are great to work with. I went in with a binding issue and the staff bent over backwards to help fix my complicated problem thanks guys. I'm stoked to give them a five star review. read more

Awesome service!! Brandon and Mike were most helpful in providing excellent service. Their expertise on gear made me feel more comfortable while choosing what I needed. Definitely the first place I will keep in mind while looking for something new. Thank you so much Brandon and Mike! See you soon! read more