Okay, nothing to shout about. Problems with homeless, some vandalism of vehicles and some narcotics usage by some tenants.

With only one 5 star rating from an employee and all the rest 1 stars, this should tell you all you need to know. When I first moved to a Northstar Mgmt. Apartment 5years ago it was pretty good, no complaints. Then just about 6 months ago, everything changed. Still under Northstar Mgmt. but now the laundry room is so dirty all the time, the machines take months to repair, their maintenance service is a joke, managers rude and the people they are renting to now...well it's not the safe and beautiful place that I moved in to.....the term slum lord comes to mind. I would not rent anyplace that was run by Northstar. read more

ZERO stars! Northstar Mngmnt is used by Oasis in the City apts. in Phoenix(16th st/Rose Ln). They are THIEVES & lack ethics. A tenant, my best friend of 36yrs, died in his apt. The onsite mngr Ben(employed by Northstar)would not accept the completed & lawful documents I provided to retrieve the tenant's personal belongings for a small estate(tenants family waived their right to claim his things & allowed me to do so. For months I tried to hand Ben the paperwork & he refused. I contacted Northstar trying to get help from them & they never returned a call or answered any emails I sent. Ben gave me the name of who he claimed were the apts, "lawyers" since he refused to speak to me anymore. The "lawyers" were actually just an email address Ben uses to break the law & make people think they're dealing with a law firm, but they're not! I went to the address of the so called lawyers which was in an email & it was a medical building with no law firm at all in it. They also never would talk to me on the phone. My friend's belongings totaled well over $50k. Ben had admitted he went thru the belongings when he had no right to. Then I realized why he was dead set against acknowledging the legal paperwork, Ben is greedy and couldn't help but steal valuables from my friends apt. He couldn't allow me what is legally mine because he had taken it all already. Ben is unprofessional & a complete disgrace! Northstar is a joke to have such a deplorable person on their payroll! I never received even 1 pic or piece of artwork or the electric bike I pd for. Do NOT trust this company! Oasis in the City apts are disgusting, roach infested places with serious foundation & un repaired roof issues. Car's are broken into nightly(probably by Ben). Northstar makes no attempt to right the wrongs done by their company. I never rec'd even 1 item from my friends belongings. steer clear of Northstar Mngmt. read more

This management company has a pretty strong reputation around the community for being extremely shady, and my personal experience with them was no different. I used to rent at one of the properties they manage, The Seasons Apartments, and I have had nothing but problems with them. They are reluctant to provide copies of leases to their tenants, and here's why. When I was put into a situation where I had to stay at The Seasons after my sublease was up, I asked the management office about signing another lease, and they said no, and had me sign a single page. That single page ended up being the last page of a lease that could potentially be attached to any lease. Luckily, I obtained a copy of everything I actually signed, unbeknownst to the mangers. I started having several issues with the managers illegally entering my apartment. I obtained a copy of the paperwork on file, THEN went and confronted the management about it. They were extremely rude and did nothing to change their ways. Shortly after I turned in my intent to vacate form, I realized they forgot to include my signed pet agreement in the lease. When I asked for a copy of it, they said the lease was "under audit" and unavailable for me to obtain a copy. After being adamant about obtaining a copy of my pet agreement, they emailed me a copy of it. Now here's the shady part. After my lease came back from "audit", it was updated to say that I had a lease through July 2014. I told the front desk workers that my copy of my lease says otherwise and that the copy that says 2014 is a forgery. Management has avoided every call I make to them, and the front desk workers insist that I bring in my copy of the lease. I refused to take any chances of them destroying my copy of the lease and went directly to a lawyer. Fortunately, being a student I have some very inexpensive legal resources available to me. However, it has still caused me quite a bit of stress and wasted many hours of my time. Avoid this company at all costs. If you are a renter, go to their website and make sure this management company will NOT be managing your prospective future apartment. If you are already dealing with them, get a copy of anything you signed IMMEDIATELY. read more

My review is about the Agave@22nd. St. Apartments.I moved in the complex a year ago. From the very first couple of days there was a problem. The apartment was robbed, and continued to be robbed throughout my residence. Management notified, and very little done.A neighbor next door neglected their pet constantly, began playing music 2 to 3 a.m. waking me up. They kept their child up throughout the night; also talked extremely loud, yelled and what have you. I did report to the agents, but of course nothing was done. I would not wish my worst enemey to live under those conditions. Recommend all to stay away from that property. read more

This apartment community and corporate offices are a complete joke! As renters you are use to the number of property managers that come and go and wish to prove their worth at the expense of the tenants. This months property idiot is "Eric" a pathetic exaggerated "queen wanting to be in charge" and getting a kick out of threatening an 82 year old resident with eviction. Man as bad as the community is for residents I am finally glad I have talked my mother out of signing yet another lease "because she hates the thought of packing and leaving " this horribly ran dilapidated apartment community. Half the summer the pool couldn't be used maintenance is a joke and the hole in the wall leasing office is the size of a bathroom! Really Eric I can't say enough how proud you should be to be temporarily in charge of this slum! Stay away read all the google and Yelp reviews currant and recent you don't want to live here ever.. I wouldn't wish this on anyone .Queen in charge is a joke..... read more

We were residents at La Entrada Phase I for one year. Over the course of the year we had various problems with the unit and the grounds. The biggest reason we are no longer residents and are most frustrated with this management company and complex is the on-site staff, particularly Stephanie. She was not working there when we signed the lease, and we wouldn't have signed if she were to have been the leasing agent. She made the time there unbearable. We have been yelled out of the office for things they later admitted were their fault, snapped at continually, and most recently, had paper and documents thrown in our faces. We have taken the steps (in two separate incidences) to make the management company, Northstar, aware of her behavior and the way she treats residents, to which they all agreed (most recently, someone said, "Oh, are you talking about Stephanie? She's so rude"). It's very unclear why her behavior is tolerated and why she hasn't been reprimanded. As many other reviews of the property have noted, their attention to maintenance on the property and in the units is woefully insufficient and bordering on dangerous. They have only two maintenance people to service the entire property, and while those people are very kind, it is clear they are overworked and not given sufficient resources. Any small things that went wrong were fixed in the slightest possible ways. But, we had three major problems: our stove, washer/dryer, and a/c unit. All the appliances are outdated (80s) and work questionably well, but the stove became a real problem as burners stopped working all together one by one. They would always do small fixes that would last about a day and this process went on for about a month. Finally, it took a small fire while the oven was not even in use to convince them to fix it. We rented a washer dryer from the property and it came with ink all over the dryer. When we reported it immediately after it was installed, we were accused of the spills. Our a/c unit broke in the middle of summer and temps in the apartment climbed quickly above 90 degrees. They continued their minimal fix/minimal investment attitude, and while some of their small fixes worked for a short period of time, they ultimately caved to replacing the unit, only after the apartment rose to unbearable temperatures with my dog inside. Each time I would bring any problem to their attention, I was met with rude attempts to blame me for each problem. Finally, at the closing of our lease term, after receiving our security deposit, it had two deductions, one for never paying one of the refundable security deposits and the other for never paying pet rent. Both of these claims were false, instead they had in fact never charged us the correct amount of rent for the entire term, and in the second month of our lease had told us the incorrect prorated rent amount and applied our deposit to our rent. When we went in to contest the claims that we had never paid two different charges, Stephanie, once again, was out of line in her behavior and offered three different scenarios for how the money had been used in ways that blamed us for its mismanagement (all while keeping a hold of the ledger instead of providing a copy). This is the incident that lead to her escalating the situation (yet again) and throwing papers in our faces, saying, "well you signed this!" After going into the Northstar office, an accountant was able to clear up the reason for the accounting error, and finally admitted that it was on the fault of the person who had originally set up our lease, and subsequently apologized for Stephanie's behavior, but continued to maintain the credibility of the management of our account (a practice which is illegal in several states). We do not recommend this property. For the cost, there are simply more updated and higher quality apartments and houses in the area that do not involve weekly to monthly berating and mean spirited attacks. read more

I have lived Sahuaro Point Villas since September of 2015 (8 months), I have lived most of the time here with my roommates fighting to get the management to fix MANY issues such as heat and air for weeks sometimes months without. Recently withholding rent until fixed and then attempting to pay same day everything was fixed to be denied payment and be charged fees for being late. Showing management the emails and calls to the office trying t get maintenance to come fix the Ac, Heater, Hall lights stove etc.. and showing law stating that if living conditions are not met that I can withhold rent until fixed which means no late fees. They have refused to waive late fees, management refuses to speak to me, only being able to speak to receptionist other then 1 time. They are wait days to contact me back causing more late fees to be added on and site where payment is made has still not refunded rent paid that they are declining after a week. I am now being threatened with eviction due to their poor practice and refusal to speak to me (management). I have also been yelled at by receptionist over the phone and by receptionist at Sahuaro Point Villas site as well. She screamed at my roommates in front of new residents. She refused to send me my sign lease requested multiple ties and corporate's number and her managers. when asked for nearly anything all that is received is attitude and never what you are actually trying to get. read more

Very unprofessional company. Do not recommend anyone rent a property from this group. My husband was deployed and we have rights under the Soldiers and Sailors Act when he is deploed that Congress mandated and they have ignored Federal Law. Laura, Stephanie and Ashley have no business working in any customer service industry and they should fired immediately. Shame on them for treating military families as scum as they have. read more