Extremely disappointed with the service here. After putting my information in, I was given a wait time but received no greeting, no acknowledgment, and no "thank you" throughout the process. When I returned my ski equipment, the employee briefly asked how it was, then immediately turned to another customer mid-conversation. I had to interrupt just to get my own shoes back. To make matters worse, they ran out of ski poles, and an employee actually suggested I "take one from someone else." I ended up having to go to another location to find what I needed. For premium prices, this was by far the worst service I've experienced. I've skied at many mountains, and the lack of professionalism and basic customer service here was shocking. read more

This was such a bummer. They canceled operations today, and I get that they had to do that because of weather. But I purchased my lift ticket and bike rentals days in advance, so they had my contact information and email address... Wouldn't it be incredibly easy - and really appropriate - to send a quick email informing that operations were closed today? It would take them no time at all to have done this. (It can and should be as simple as an automated email!) Instead, I drove an hour and a half each way, only to find out when I arrived that they had long ago made the decision to close, and just never bothered to inform everyone they took advance payments from. It's 2021. This would've been so easy to implement. This was really, really bad and left a bad taste in my mouth. Again, it's not the closing that's such a bummer - it's the total neglecting to do the right thing and let all the prepaid customers know not to bother driving up. If either the rental office or the lift ticket office had done this, this all could've been solved in advance, but neither business bothered. skipping out on the basics like this and forgetting about the customers has really turned me sour on Northstar altogether. read more

Ritz shoutout: Brooke, Eric & Katelyn Patient, kind, knowledgeable and informative. For a novice skier, I'm a pain in the butt when it comes to my rental gear but these gals were understanding and geared me right. I was able to even purchase my demo skis which love! Since I had a 4 day rental arranged, they encouraged me to try as many skis as possible to really be sure I found a set I liked. This seems SO obvious in hindsight but I've never done this when previously renting. I found a perfect pair that suit me and felt good in my knees. They gave me confidence and lucky for me, were brand new 2021 skis that had never been used before. Straight up would never have discovered these without the collaborative effort of these ladies. Word of advice: -If staying at the Ritz do not select delivery when making your rental equipment reservation. I did because I hadn't been here before and it just made it a bit more challenging on the staff to find my reservation - if buying demo skis, they will credit 1 day of your rental toward a purchase of skis! Amazing! I've tried to buy demos at other mountains and was turned away. Not at Northstar - TrueNorth in the village price matches with reputable online retailers. Highly recommend these peeps! They'll help you slay those slopes read more

. Fun Summer Mountain Biking Lessons with Awesome Coaches Jon & Eric - Great for Families! . During summer months, Northstar Performance Demo is an awesome bike shop! They have high quality mountain bikes, and their skilled technicians will examine and adjust each bike per rider. Their staff members patiently fitted my family members with our helmets and protective gear, equipping us for the safest ride possible. . You can ride these top of the line bikes at Northstar California Mountain Bike Park (conveniently just outside their door), which offers excitement and fun for mountain bikers of all levels, from beginner to advanced, with a wide variety of trails to keep things both interesting and challenging. Northstar California Resort offers downhill biking lessons, and the group lessons are especially helpful for families wanting to learn some basic skills and gain confidence, in order to better enjoy their day on the mountain. The private lessons are well worth the money for families through advanced riders, and coaches Jon & Eric rock! They both have years of experience, can definitely help you skill up, and are personable and fun to hang with. For families, these fantastic coaches can turn a nice visit into an awesome day of adventures! . With private lessons, riders of different skill levels can be accommodated, so that each biker is able to learn and progress. Thanks to their great coaching, we had family members learn enough to hit intermediate trails on Day 1! The other advantage of private lessons was that the kids/teens had a coach to accompany them since none of the adults could keep up! Parents will appreciate that they can watch and build trust in their coach during the first hour or so and then feel good about bowing out for libations, confident that their kids are riding the more challenging trails on well-maintained / personally inspected equipment with a responsible, biking-experienced adult. . Know that your equipment is up to your skill level by renting your mountain bike from Northstar Performance Demo - and book your downhill biking lesson with Coach Jon or Coach Eric the next time you're at Northstar California Resort! You'll be glad you did!! . read more

First day of rentals was great. The technician was very knowledgeable and had good advise. The second day that I rented I asked the technician about some skis and he responded to me saying "I don't ski!". He didn't even offer to get someone to answer my questions. I think if you are going to rent Demo ski you guys should have knowledgeable technician and/or find someone who knows what they are doing. I will not recommend this place to anyone. You know when A customer is happy they will tell a few people but when a customer is unhappy they will tell a lot of people. read more

Was charged $748 mistakenly. Have yet to receive a refund. This was after the $398 charge payment that went through and the manager Daniel W. insisted and reassured me that it hadn't until I showed him the emailed receipt/charge to my account. This place is poorly run. And unless you want several random charges to your credit card, and a 20 year old ambivalent manager telling you you're wrong, you're better off going somewhere else. Also, most ski rental places in the village will take your skis to your hotel valet if you're staying here, not this place. No one looked particularly busy and yet it took an hour for the yet-to-be-seen refund to be processed, after much questioning from me. This place is horribly managed. I just hope the equipment isn't faulty when I try it out (there's another review of someone injuring themselves from faulty equipment). read more

"L" and his colleagues took very good care of me after having my skis mysteriously "missing" at the resort. thanks guys!

Nicole, Parker and Gregg are the best Make sure to stop in and see them They know their stuff and maker a hard process easy read more

Jason took care of ensuring I returned in one piece! First time up here and he answered all questions and provided necessary equipment w/o any second guessing. Quick in and out and wasted no time. read more

Northstar Performance Demo - Rental equipment - Ski & Snowboard Shops Near Me - Truckee, California

5 stars * This is a shoutout for Rhys at the Demo Shop. It was super packed this past weekend and all I needed was a quick snowboard binding replacement and he helped me in less than 10 minutes. I had an unlucky morning losing my sunglasses, jamming my binding snowboard binding, and Rhys came to the rescue with his efficiency, patience, and compassion. Thanks Rhys for your help! 3 stars * I'm not sure if it was too crowded and/or understaffed that day, but it was such a maze in the demo shop and unorganized. i.e. the tune up vs demo service was not clearly delineated causing confusion and frustration for all the customers. read more

Great place with great staff they re mounted my son and wife's skis to fit there boots in less then a 4 hour turn around. I highly recommend using this place read more

Awesome customer service. I was helped before I even walked into the door. Snowboard binding was missing a buckle so they had it fixed in 5 mins and told me it was on the house. Another thumbs up for Northstar and their team. Made my weekend!! read more

I hit a couple of rocks and dinged my ski bases. I brought my skis in to Village Demos after my ski day. They suggested a Premium Tune that would include base repair, a Snowell precision edge tune, and an iron wax. I picked my skis up the next morning and they were good as new. I could not see any evidence of a repair. The best part was how well my skis performed. If you need a repair or just want your skis or board to work better go to Village Demos. read more

On the mountain and the binding on my snowboard lost it- a screw popped out. I figured I would have to go to the bottom of the mountain but village demo was right at mid-mountain. Very cool person in there fixed me up in 5 minutes and was really helpful. Also saw a lot of nice gear in there to try out on the mountain, super perk to have the opportunity to try out a bunch of boards on the mountain. read more

Big thanks to Will for helping me out with new skis! Helpful and nice staff! Would definitely recommend this place if you're not sure what you're looking for - they will help you out! read more

Super convenient, fast, and cheap for a wax at the mid-mountain demo shop. Ty J and Dory B doing a great job.

Phenomenal service from a courteous and supportive team. I've visited Tahoe for years and I always receive the best from Northstar Sports. Great equipment at an affordable price. Janelle and Nick were especially welcoming and they even remembered me from past years! I'll definitely be back! read more

Had our skis tuned there and they did an ok job. Just that picking up our skis took awhile and the manager couldn't find my boot. Eventually they did but they were not apologetic or even thanked us at anytime. It is getting so that customers are thanking the service people and the businesses are not training staff to thank customers. What's with that? read more

The best shop- they hooked me up with everything I needed quickly and for a reasonable price. Go here!!!!

Village demo ski rental service was superb. I would like to say that Brandon Waltz went above and beyond and was extremely efficient in his work. Will be returning to Northstar! read more

Got my board waxed by Ty at mid mountain North Star performance demos. He did a bang up job, wax lasted all day great service.

The entire crew at the demo center was incredibly considerate and professional. Renting skis and boots as expert skiers can be a harrowing experience as oftentimes, it's your word against the employee sizing you up whether he/she believes you to be the skier you are. Zach A. and Brian took such good care of us. They also took care of our little kids (5 and 6yrs of age), and the twenty year olds we had in our party. Brian (the supervisor) was a lifesaver: he double-checked all the binding settings. Thank goodness since he caught a few mistakes. There were cookies to go around afterwards. Since my rental was only for a day b/c I needed to rest a day in between, I brought back my gear and told Nevada that I had loved the gear Zach A. had set me up in and that I hoped I could still get the same set-up 2 days later. Nevada told me, "hey, no problem! I'll just reserve them for you for the entire week." Wow. That is what you call going the extra mile. I'd like to mention that as a former ski instructor, I've witnessed my share of bad attitudes on the part of both clients and ski rental employees. While we were waiting for our turn, I saw several customers with terrible attitudes come in, and the employees at the Northstar Sports Village Demo center all responded with kindness and understanding. That's service. read more

Lost a part of my binding on the mountain. Demo center had the spare part on hand and installed it in under 2 minutes free of charge. Awesome service. Nice guys. Definitely going back for service in the future. read more

Fantastic team, support, and expertise. I met the manager and he was supper accommodating as well as his staff. When I showed up hoping to get my 80's ski's adjusted they told me that they didn't have enough information to work with them. I was frustrated because I had called Northstar, asked to be transferred to the rental shop, and was told by a representative that they could adjust them. However, I was allowed to rent demos for a discounted price, due to my troubles and the kind generosity of Village Demo. And because of the great quality and recommendation I received from a staff member, Nevada, I felt super in control, comfortable, and exhilarated on the mountain. If I could afford the demos every time I went skiing I surely would! Thank you for the experience! read more

Great experience here! Don, I think that was his name, went above and beyond as I was recommended a powder ski and it was not powder conditions. He suggested the Nordica Santa Ana and they were the best skis I demo-ed all season! read more

I had an amazing experience at this shop! Let me start by saying this was my very first day skiing in my life. I had an awful morning on borrowed skiis so I decided to go down and get new skiis. I showed up to the store feeling pretty defeated. I was helped almost immediately by Jacob who was very supportive and sweet. He was very helpful and made me feel ready to get back out there. Then Carolyn came over to check in and she was also wonderful! She helped me find better fitting boots and convinced Jacob to give me very short skiis so that I wouldn't constantly fall on my a$$. I had fun with both of them and it really lifted my spirits. After I checked out, I had a miniature panic attack because I realized that I lost my ski poles that were also borrowed. Brett jumped in to help me look and I quickly found them laying in the corner. With this new found confidence, I ended up making my way to the very top of the mountain! When I got back to drop off my skiis, I was greeted with excited high fives by Jacob and Carolyn. I now look forward to my next trip and will not hesitate to rent from this awesome store. Thank you again!! You three made my day :) read more

The crew here are amazing and set me up with the by fast the best pair of skis I've ever demo'd. Nevada is a sweetheart and was really helpful setting me up with my gear. read more

I got my board tuned up with these guys Saturday and they did an awesome job. 10/10 and will definitely use again!

Came in for what I thought was a simple repair (back binding fell off). The ski ended up needing to get a remount which would take 2+ hours on Saturday morning after driving 3 hrs up for the day. Not only was I given a discount on the remount but was also set up with some demo skis all day for free! Jacob from Winnemucca, NV was more than understanding with my situation and treated me very well. He turned what could've been a trip ruined into a great experience all around. I'll be hittin this place up again for sure. Thanks a lot! read more

I walked into Village Demo with a ski pole that had lost its basket. Jordan and Brian were there, and when they noticed that the brand of pole was one they had available for demo use, they grabbed one of their own poles, removed the basket, and attached it to my pole! When I asked what I owed them, Jordan said, "Do you leave Yelp reviews?" Amazing! Very helpful, and very customer-service oriented. read more

I had Janelle help walk me through renting a board. She was so friendly and helpful! I ended up buying the same board later on!

This team - Jordan in particular - saved my day! With my family already on the mountain waiting for me, I still needed to get some gear (particularly boots for reasons I won't get into). Jordan was particularly understanding of what I was trying to achieve and got me quickly into a great set of skis that he recommended and boots. The skis were amazing, but the speed and service was even better. We've been coming to Northstar for years and I had never set foot in this shop... they're going to become my go-to shop for demos and tunes. read more

Jordan and his team at Village Demo provide truly great service and really know their very ample inventory. They are trying to get it right for the customer, not just maximize revenue in their extremely convenient location, as so many shops with this sort of real estate tend to do. No matter how long the line, they get you in and out and hook you up with equipment that really works for you, whatever your skill level. (In my case, I was choosing among some excellent skis built for aggressive skiers and they were great at identifying the key differences among them, and what to look for as I skied.) They are patient with questions and generous with both time and equipment. Jordan and Riker in particular go the extra mile to earn your satisfaction. I can't say enough good things about the place. read more

Mid-Mtn shop did a great job waxing our boards and took care of my buddy getting a great set of demo skiis.

Village demo is great. We had purchased skis for my son before coming up to Northstar. We got ready to go down the first run of the day and the boots didn't fit in the bindings. After thinking we would have to rent skis, Jordan R. at village demo was able to make the adjustment needed for the boots to fit, free of charge! What started out as a very frustrating morning took a turn for the best thanks to the great staff at Village Demo. Much appreciated! read more

This is not really a demo center. It's a glorified rental shop. Make sure you double check what you are renting. I tried three pairs of skis. The first pair went out completely detuned with no wax. I had to go back to have it replaced. Their mid mountain shop has a very small selection of past year skis, so if you want the more recent models, you have to go down to the village. read more

We were at Northstar a few weeks ago and I've been meaning to get on Yelp and post this review ever since. We went to the mid-mountain demo shop since my snowboard bindings weren't cooperating that day and were helped by Ty and Riker. I can't say enough good things about them both! They are incredibly nice and extremely knowledgeable about all things snowboard-related. I'm newer to snowboarding than my boyfriend is, and I had fallen in love with and therefore adopted his favorite snowboard. Ty and Riker fixed my bindings, then proceeded to educate me on what might be the best type of snowboard for me (so that I can get my own and give my boyfriend's back to him). They were so full of new information and took the time to really explain the various features I might want in a board. Next time we're at Northstar, we will definitely be going back to Village Demo at mid-mountain so I can try one of their boards. Thanks for all that you do, Ty and Riker! read more