The older lady working there today (July 7th, at about 1:30pm) was extremely rude to my family.read more

I stopped by this store during the holidays with my family. I had a jacket that needed repairs. I…read morehad no expectations when I walked in, I walked out feeling like a valued customer. A lady named Alex was the absolute best helping me out. Alex hooked me up. She was so helpful and accommodating to me. The costumer service was above and beyond. I would highly recommend this store!

Friendly service...nice to acknowledged when walking into the store. Also nice when staff takes an…read moreinterest and asks where we are from... and it's the same Midwest state, Iowa. Followed by, "and how did you get here?!" Small world.

I'll give 5 stars on the service alone. super nice staff there. very helpful. we were able to find…read moremost of what we needed with their help. good selection of north face products. store is easy to navigate. nice big fitting rooms. no complaints!

Wow, I scored! I have been looking for the trifecta of light weight hoodies for ages…read more Hood, zippered pockets and full zip. If you don't think that it's difficult to find all 3 in one garment plus an excellent form fitting look, please advise. Lucky me, After combing every other outdoor store at Northstar, I found 2 here and they were both 40% off. One was a pale, minty green Cotopaxi with a fiber filled quilted front. I also had the luck of finding a pair of ON cloud tec, multi colored running shoes in my size at half price. The bonus on these was a rubberized, outer finish for rainy weather. Be sure to peruse the entire men's and women's clothing selection. You will find creative, designer sportswear that you don't see everywhere. I had a hungry man at my heels so I missed a lot.

Toby, Scottie and Erika are fantastic - they took such great care of us!…read more This was our very first time in Tahoe with our kids and friends (who are avid skiers) and our friends were impressed by the quality of the rental gear. During the COVID era, the most usual practices can be grueling, unpleasant and somewhat tedious. Getting fitting out for rentals is tedious in any case (with 6 year old in tow).. but it's the bright faces of the crew and their efficient work that truly make all the difference. In and out.. as quickly as we could possibly be! Super happy with the equipment, guidance and help. When we were nearly late to our ski lesson, they helped out tremendously. When I wasn't sure about fit of the boot, they had all the info. When we wanted a harness for our 6 year old (he was FLYING at a speed we weren't comfortable), Toby and Erika were there to help. Thank you guys!

Came on a Monday when all the ski shops and bootfitters were closed in the area. Harley took us in…read moreand was incredibly welcoming, knowledgeable, friendly, and he took extra time to explain to us what to look for in choosing boots, which was super helpful because it was our first pair of boots! He was transparent about all the prices and accommodated our desired budget. He explained the fitting process in full detail making sure the boots were a comfortable fit and would work amazing on the slopes. He also answered all of our questions patiently. When one of us was deciding between two ski options he gave us an accurate side by side comparison so we could make an informed decision. He also gave us marked down prices to reflect the summer season. He sold our friend to come here next season to buy skis. He knew we were leaving town the same day so he got the ski bindings done in 15 minutes! The policy with the skis also includes a two year fitting warranty. Thank you Harley for being fire!!

We rented a raft to float the river. It was easy to book online and pick up. The price was fair…read more The people were fine that were helping us. The only thing I'd say could have been better was the pump they gave us didn't hook on so we had to hold it to pump the raft.

Extremely disappointed with the service here. After putting my information in, I was given a wait…read moretime but received no greeting, no acknowledgment, and no "thank you" throughout the process. When I returned my ski equipment, the employee briefly asked how it was, then immediately turned to another customer mid-conversation. I had to interrupt just to get my own shoes back. To make matters worse, they ran out of ski poles, and an employee actually suggested I "take one from someone else." I ended up having to go to another location to find what I needed. For premium prices, this was by far the worst service I've experienced. I've skied at many mountains, and the lack of professionalism and basic customer service here was shocking.

This was such a bummer. They canceled operations today, and I get that they had to do that because…read moreof weather. But I purchased my lift ticket and bike rentals days in advance, so they had my contact information and email address... Wouldn't it be incredibly easy - and really appropriate - to send a quick email informing that operations were closed today? It would take them no time at all to have done this. (It can and should be as simple as an automated email!) Instead, I drove an hour and a half each way, only to find out when I arrived that they had long ago made the decision to close, and just never bothered to inform everyone they took advance payments from. It's 2021. This would've been so easy to implement. This was really, really bad and left a bad taste in my mouth. Again, it's not the closing that's such a bummer - it's the total neglecting to do the right thing and let all the prepaid customers know not to bother driving up. If either the rental office or the lift ticket office had done this, this all could've been solved in advance, but neither business bothered. skipping out on the basics like this and forgetting about the customers has really turned me sour on Northstar altogether.

Visiting Backcountry was such a refreshing experience. From the moment I walked in, everyone was…read morewarm, friendly, and genuinely happy to help. You can immediately feel the good energy in the space. The team was not only knowledgeable, but fun and engaging to be around. They took the time to answer questions, offer guidance, and make sure I felt set up and excited for the adventure ahead. Nothing felt rushed or transactional. It felt like being welcomed by people who truly love what they do and love sharing it with others. They made me feel comfortable, included, and ready to get out there and enjoy everything Tahoe has to offer. In a mountain town, places like this really stand out. Great people, great vibe, and the kind of shop that makes you want to come back. Highly recommend supporting them.

Lee's the shit! Super helpful. Gave advice, recs and was very kind. Everyone that works here is…read morevery helpful.

Amazing customer service. Maddy helped us fix a binding issue for my daughter. Got us back up…read moreboarding ASAP. Thanks so much! Phenomenal shop!

Insane customer service!!! Maddy is incredibly helpful and knowledgeable. I came in and my boots…read morewere a bit tight, she heat molded it up and my toes can actually wiggle. Not only that she helped my good friend fix her binding up to get her back on the mtn! She is amazing! Highly recommend coming in to check out their selection and if you need any help!

These guys saved my snowboarding day yesterday. I lost my binding baseplates sometime last year and…read morecouldn't use my board for the first time this year. Was almost ready to give up finding it in near by stores. Came to this one as a last resort and a guy Leo not only had them in a store, but installed it for free Thank you!

I walked in to this shop not knowing if my problems could be solved. Right away I was greeted by…read morethese wonderful ladies Tennyson and Anna. They immediately addressed my needs and hopped on fixing the board right away. No questions asked. Just ready to be of service. They went above and beyond my expectations and also suggested a store that could further help my needs. I was also unaware that my bindings were installed incorrectly and without furtherado, I got the help I needed from these two wonderful ladies. Their customer service was impeccable and nothing like I've had before. Thank you again Tennyson and Anna, you got me out of there in less than 15 minutes. Highly recommend going to this shop!