I stopped by to test drive some truck and see some estimates. They were helpful in getting me that drive and super fast and nice. Then I came down to the numbers. He priced up a loan with them. I'm hold have picked a bank anyways. Nevertheless after asking three times he said the interest rate was about 6%. Upon futur inspection I put the numbers into a calculator and realized he never gave me a straight number because the interest rate is actually 20%. I don't like dishonestly and trying to mislead customers. Just be careful to all those that shop there. read more

Do NOt call this company for anything! I called to inquire about a van (never gave them my number) and am still being telemarketers to death. I ask the woman that called in why I am receiving 4 calls in 4 days when I never gave you my number and have asked to not get calls on the third call to the guy I spoke to the first time and the woman actually had the gall to tell me "if You call to inquire about a vehicle you should expect us to continue to call you" I responded with "NOT WHEN I DONT GIVE YOU MY NUMBER" I will never recommend and will NEVER purchase even an oil change from this company... read more

Had a service engine light come on so I stopped in to have it read. They left the key in the ignition with the electronics on and killed my battery. It didn't appear accidental. Even if it was I feel like they should have replaced for free or at least reduced cost. They then told me that they couldn't jump it. Suddenly I had to buy one of their $200 batteries or pay for a tow. My battery was fine when I drove in. I may be female, but I'm not stupid. It isn't the first issue we have had here, but will be the last. I get the feeling the guy in service department would try to sell me blinker fluid and muffler bearings. Replaced the radiator in my Suburban myself and will be doing brakes. Would have liked have had the work done, but I don't trust the service department here. I have 3 GM vehicles. Maybe the manager can do the math on how much future revenue was lost for a stupid battery sale. read more

We bought a truck from this team last night. They were amazing. The team really worked with us on what we wanted as far as pricing, rebates and bells and whistles. Most importantly, it's something we have no second thoughts about having our kids getting behind the wheel and driving in either. We told them extactly what we wanted and they did it. They told us everything they were doing and they did just that. We are military and a lot of dealerships will try to take advantage of that, but these guys did not. They were simply amazing. Thank you to Rick, Liz, Justin, Mark (i think) and everyone else. Y'all amazing! read more

The staff was wonderful. Liz was very friendly and easy to work with. Not pushy at all, like most car salespeople are. Ryan the finance guy was great. He went over everything to help me understand everything prior to signing all the paperwork. I felt very comfortable with the purchasing of my new truck and the staff at Northwest Chevrolet. I would highly recommend doing business with them read more

You will find a very helpful and knowledgeable team at this dealership. These folks know their vehicles from stem to stern. Honest, reliable, and they do not hover over you when you are first looking at vehicles. Can't say enough about Marc (Sales Mgr.) and his staff. read more

I bought my truck here and brought it here for warranty service and was very satisfied. When the warranty was up, I brought it for service a couple of times. I began to smell a rat when they always said I needed a new cabin air filter and engine air filter. I replaced them myself before the next service and guess what? They told me they needed to be replaced. Recently went back because I needed the trans fluid done and my new trustworthy and reliable mechanic said he didn't have the equipment. NW asked if I would like a "free" safety inspection. So, sure why not? I like free. The service man videoed the process: He said, "you need new brakes.' He never pulled a wheel! He said, "the radiator reservoir is dry and shows signs of leaking." I checked this a.m. no sign of leak and reservoir is full with cold engine. I would bet the techs work on commission. BEWARE! read more

I had to go to Larson Cadillac in Fife to get the Yukon Denali I was searching for. I test drove a 2015 Denali at Northwest Chevrolet and was intent on purchasing it. Well, it was sold without me knowing and nobody called to tell me. All about the bottom dollar I guess. No worries. Larson Auto Group has my business. read more

Worst car dealership ever. We were told a price of 36k for a truck then when we actually bought it looking at the paperwork it was 46k. Liars, snakes, and terrible people work there. Will end up paying 54k for a 40k truck. read more

At first I was happy because I was treated very well here but later found out that the car I bought needed more work on it that cost more than what they sold the car to me for. I bought a used Honda Ridgeline from here. I even asked if they did a full inspection and if there was anything that needed to be done on it and they told me it was in great condition with nothing wrong with it at all. Maybe my fault for not asking to see the full inspection sheet but at least honest and upfront. read more

I am editing my original review because Ken, the owner, and Matt, head of service, took care of us and rectified the situation. Bottom line, they made things right and I respect and appreciate that. We are looking forward to doing more business with them in the future. read more

I took my 2012 chevy Silverado to northwest Chevrolet in McKenna washington for an oil pressure problem along with the check engine light. They eventually got it into the Bay Area and did The diagnosis just to tell me that it's internal and they don't see the reason so I would need a whole new motor. They said they could tear into it and see about fixing it but that wouldn't do much good and than they would have to change the motor anyways...I slept on it and decided to have them do the work...until they gave me the price, I had to sleep on that one too. I decided to not go forward with their 17k price tag Of everything they said that my truck needed. I had to pay $900 to get my truck back from them as well bcuz they made me pay for every single part to be restocked and the cost of the diagnosis. I just wanted my truck back at that point so I paid them. I just picked up my truck today from a way better shop that did a way better and thorough job bcuz they actually cared about the place of business and want to do a good job. They said there was no reason as to why my truck would need a new motor and it only needed a factory oil pressure sensor, and some other things. $3800 dollars later and my truck is now home and no more check engine light and new catalytic converters as well as other things. If u want to buy a good truck from them than I would do ur research on having them do any of the mechanical work on it. read more

We saw a 2017 Chevy Traverse online and contacted Dan Canoy, an amazing salesman at Northwest Chevrolet. He was polite, honest and didn't waste our time. We drove over an hour to the dealership and it was well worth it. We went for a drive, got financing and took the car home that night. We've never had such a great experience purchasing a vehicle ever! And, Dan is the guy to speak to, he's very knowledgeable and assisted us with the entire process. He also offered for us to contact him if we had any questions after purchasing the car. That's not usually the case when purchasing a used car. We would definitely go back and purchase another car from Dan!! Thank you for your excellent service Dan and Northwest Chevrolet! And, the sales tax is lower in McKenna than anywhere else. read more

I was driving home and my check engine light came on. I am getting ready for a road trip next week to Idaho and called the dealership that I usually go to where I bought my car and they couldn't get me in until late next week. When I called Northwest Chevrolet I spoke to Tim in service and told him what my issue was and they didn't have any appointments either until next week but he told me to come in and he would run the codes and see what the error was to determine if I needed an appointment to get my car in or if I would be good to make the road trip to Idaho. He told me to come in anytime between when I called and when he left for the day. He was busy when I got there but still made time to do exactly what he said he would do and it ended up being something so minor that I didn't actually need to bring it in for an appointment and he reset the check engine light so that went off and I was on my way. He did all of this as a courtesy and now I can be ready for my trip next week and not have any worries that something is majorly wrong with my car. Thank you so much for the great customer service. Bridget A. read more

Let me begin by saying that, if the buyer is interested in buying a used car (especially one that is a bit older), be sure to get an independent inspection of the vehicle before purchasing said vehicle. That is usually a rule of thumb for me but, to my regret, I let it slide when I recently purchased a 2004 Ford Ranger from Northwest Chevrolet. On the other hand, being from Puyallup and the dealership being way out in McKenna, WA, I didn't know anywhere I could take the vehicle for an inspection; there is no Ford dealer nearby that I know of where I could take it for an inspection. When I took the Ranger for a test drive, I heard some noise in the front end. I asked the salesman about the noise and he told me that the used vehicles they display and sell must pass a thorough inspection before they will put them on their lot because they have a reputation to uphold. I believed him. After I purchased and took delivery on the vehicle, I found that the windshield washers did not work. This is a safety feature that should have been caught in the dealer inspection. It cost me a little over $120 plus tax to repair but I thought, well, it is a 14 year old vehicle and they just missed this item in their inspection. I thought I'd just let it go. However, in addition to the windshield washer, the noise in the front end seemed to get worse so I took it to a friend who runs a service department in Tacoma. After inspecting it, he told me the ball joints on the front end were wearing out and that the boots that hold the lube around the joints were disintegrated. Thus, the ball joints were getting to be metal on metal... thus the noise. I called my salesman at NW Chev who asked me to bring the truck back to NW Chev so they inspect it. They found the wheel bearings were bad and offered to split the cost with me ($140 plus tax out of my pocket) but they wouldn't do anything about the ball joints because they had not worn enough yet to warrant replacement. Nonetheless, they will need to be replaced this fall. So, I'm looking at another $550 repair bill. All totalled, with tax, all these repair bills are going to cost me close to $900. Had I not asked the salesman specifically about the front-end noise, I probably would not have much to complain about, but I did ask and was given faulty information. Had I known about the problems, I would have never agreed to the sale price. Perhaps I would not have purchased the vehicle. I certainly did not expect to add another $900 to the equation. There are other problems but one expects them when buy a used 14 year old vehicle. Other than the front end problems the vehicle is nice but I would have appreciated full disclosure and/or them taking responsibility for my being mislead regarding the front end of the truck. So, in short and as a result of my experience, I am sorry to say I cannot recommend NW Chev. _______________________________ It has been roughly two weeks since I first posted my review of NW Chev. After I posted my negative review, someone on behalf of management wrote that they would like me to contact them to see how they might improve my evaluation of my experience with them. I was initially reluctant to do so due to some of the things I posted earlier but finally called on Monday, August 20th. I got connected with (I believe it was) the sales manager who said he did not have the authority to do anything in response to my concerns but that the General Manager could; but he was out of the office and wouldn't be in until Tuesday. So, I left my name and phone number, with the assurance from the Sales Manager that the General Manager would contact me the next day (Tuesday, August 21st). It is now Wednesday August 29th and I still have not heard from anyone. I will leave the reader to draw his or her own conclusions but as for me, I am through with NW Chev. read more

Great dealership ran with integrity and honesty! The used car sales manager, Keith Hillstead, has a 20 plus year reputation in the business of being honest and genuinely caring about his customers. Many customers have followed him through the years. read more

Awesome dealership, takes real good care of military guys, got my truck delivered from Texas, worked with me on my trade to get my accessories. Thanks Marc and Liz! read more

I bought a 2013 platinum Escalade with 101,xxx miles at the end of June 2019 from this dealership. I traded in my 2015 Ford Fusion which they gave me absolute bottom dollar for. 2 weeks later the drivers headrest tv went out and both front tires started to show signs of leak from the where they bead to the wheel. Here's the kicker, A month and a half later (August 2019) the engine blew and cost me $8K out of my pocket to replace with brand new engine. I would not recommend this dealership even with their 8% tax. All in all I feel like they put a band aid on this vehicle so they can sell. read more

I took my truck there for a factory recall of my 2015 Chevy Colorado and instead of fixing it, they claimed it merely a gas cap leak and therefore not covered under any recall. My family had to pay over 176.00 for the " test" and the replacement cap they had to order. Not even 24 hours later the engine light comes on again, displaying the same codes that the truck did prior to our 1st visit, ( I have an old code reader I use). So I called them back , had to get the service manager involved and even that did not give us our money back but they did finally fix the problem with the recall. Pretty terrible way to take advantage of a disabled Army vet. Even though he " gave" us one free voucher for an oil change, we will not be returning to this dealership. read more

Just got my truck back from Northwest Chevrolet. I was able to get an early Saturday morning appointment with no trouble after talking to Scott earlier in the week. Brought my truck in because It was throwing a code for Stabilitrack, traction control, 4wd and ABS. After diagnosing and explaining everything to me very thoroughly they had discovered the issue. James was who I worked with and he is great! Not pushy, doesn't try to sell you on stuff you don't need and is very honest. Jose is the technician that worked on my truck and he did an excellent job. At first they thought I had a bad negative battery terminal, but Jose was able to figure out the issue and save me at least $300 as it was just the felt pad getting in the way! All in all had a great experience at Northwest Chevrolet and they are top notch compared to other Chevy dealerships in the area! They have TV (where you can actually change the channel yourself), free WiFi and coffee! If you have a check engine light on for your GM vehicle or have any issue head out to McKenna and ask for James! And if you want your work done correctly ask for Jose to be your tech! Both are excellent to work with!!! read more

When my husband was looking for a new truck we found exactly what we wanted on the website for Northwest Chevrolet. Since my husband works out of state it was agreed that I would drive the two hours to this dealership to see the vehicle and secure it since he wouldn't be able to be there for two weeks. After checking out the truck I told them that yes we would take it and inquired about what I needed to do since I wasn't going to be on the paperwork for the truck. They were upset at the fact that we were not getting our financing through them we already had our financing secured and they continually asked for me to fill out financing paperwork telling me it was required by law which I know it's not! I went down there on a Monday and was going to come back on a Friday after getting all the paperwork signed by my husband and pick up the vehicle. The next day they gave both my husband and I the complete run around telling us they couldn't sell the truck to him if he was out of the state and they wouldn't let me pick it up and that he had to do his paperwork and get it notarized because that was required by law due to the concern of us committing some kind of fraud! Which it is not! They continued to further harass us to do financing through them and we stuck to our guns and would not ! It finally came down to the fact that my husband never had to have paperwork sent to him they refused to send it to me and we waited two weeks so the day he flew in here he I'm mediately had to go to the dealership do the paperwork and pick up the new truck which took an entire day of his only four days home and there was no excuse for it. They gave us 12,000 for our 2012 Camaro LT that was in excellent shape that we traded in and got paid 13,000 for it and now I see it for sale for 17,500. I will never do business with this dealership again as they lie! I hope the person that buys our old Camaro sees this before they buy it knowing the dealership made $1000 on that car before they even put it on their lot! Heads up these people are complete shysters and are unfortunately the stereo type of car salesman! read more

I've been to a lot of car lots searching for a used truck over the past 4 weeks. My experience at Northwest Chevrolet was by far the best. Dan Canoy my salesman was helpful, knowledgeable and extremely curtious with us. He had a the truck we saw on the internet right up front and waiting for us. No pressure just answered questions. It was exactly as he described it. Within a couple of hours we were on our way with the perfect truck for us. He even helped us out with a tire sensor issue that was not in the deal. Well worth the hour drive for us to get to McKenna driving right past Sumner and Puyallup . Will definitely be back and I would recommend Dan to anyone. read more

My name is Gordon and my wife and I live near Tri-Cities, WA. We saw a Camaro we really liked at this dealership using Autotrader. We traveled almost 200 miles across the state to check out the car. Kevin was our salesperson and as he indicated on the phone before our trip, the people were very friendly and I also feel very honest at the dealership. They seemed to really appreciate the fact that we traveled quite a way to view the car and cut right to their fairest deal and showed us the kbb paperwork on our trade and on their Camaro. We decided not to buy that day because of some other purchases we're paying off. They were very friendly and enjoyable to talk to even after we decided not to buy the car which is not the case with some dealers. A few days later we decided to come back and buy the car. We negotiated a slightly better price on our trade-in before coming in the second time and their paperwork reflected that. Our cold air intake K&N air filter was accidentally damaged while they washed our newly purchased Camaro and Kevin had a new one purchased and installed before our paperwork was even finished! We ordered a couple things for the new car from the parts department and Tom was very helpful and professional. We had a very good experience buying a car from Northwest Chevrolet in McKenna and would recommend them to anyone. We might be a customer there sometime in the future and we live 200 miles away. Thanks folks for the good experience and deal. We really enjoy our new (used) Camaro. Thanks again. read more

Do NOT buy a used car from NW Chevrolet! They tried to rip me off. They told me due to their "service costs" they had to charge the higher price for a 2007 Chevy tahoe Z71. I agreed to come and buy the car based on 2 salespersons descriptions and confirmations of the quality of the truck. They sent me pictures of "everything" that was not 100% on the exterior. Then they showed me a service bill on the car for $4200, items they took care of when it came in, including new tires. I didn't want the Proxes ST II tires they put on, I preferred another kind, and offered to pay the change fee and difference in cost. Nope. But they were brand new... turns out no. For 2 days of negotiations they said the tires were brand new and showed me the invoice, that is until I made a deal with Les schwab to take the tires in and exchange them for a -20% fee. I confirm that I can accept to make my own arrangements to switch the tires as I'm leaving the house for a 3 hour drive (each way) trip to the dealership to buy the car. Then abruptly, the salespersons at NW Chevy change their tune, sorry they say, it appears the tires aren't new, but 85% tread!! however they billed them as new on the invoice and the sales people represented them as new for 2 days of negotiations. I called Les Schwab back and negotiated a $200 used tire trade-in, so I could still get the tires I wanted not the street tires the dealership put on a Z71. It was clear that the Chevy dealership was not going to tell me the truth until they understood Les Schwab would know the difference, only at this point did they tell me the truth, AND THAT'S NOT ALL!! The sales people (2 of them, Jeff and Brandon), confirmed that everything worked on the vehicle. That was not the case. The rear bucket seats fold electronically. Only one of them worked. Oops, sorry. The rear glass? Not only was the button broken, there was no button, so that didn't work obviously. Oops, sorry. Then the kicker, we take it for a test drive. Within 2 miles the LOW OIL PRESSURE warning comes on and the dash control is flashing "TURN OFF YOUR ENGINE IMMEDIATELY;" so I pull over, we check the oil, it's full, so something else is wrong, maybe a sensor, maybe something more serious! How am I to know. We get back, the service manager shrugs and says it's probably a sensor... do you think they would agree to fix the sensor so I could drive off reasonably sure the head gasket wasn't blown? Nope. Would they fix the rear glass button? Nope. Would they look at why the rear seat wasn't working? Nope. All these items they said were taken care of, and all worked as it should? Nope. BUT THATS NOT ALL! The salesperson who said, " I believe in being completely upfront, especially since you're driving 3 hours to buy this vehicle," and took pictures of what was "wrong" with the vehicle? Let's review what he missed; the bumpers and hood needed repairs and a complete repaint!! Did he get pictures of the 10" long scratches on 3 of the 4 corners of the bumpers, and one crease dent and hazed paint on the front right? No, no he didn't. How about the PALM sized dent in the front of the hood right in the body line? No, seems he didn't see that either. How about the fact that the vehicle had been parked under pitch/sap tree, and someone detailed the hood by scrubbing with what looked like a Brillo pad in a tight circular fashion in 6-8 places to get rid of the pitch, leaving a hood that needed to be resprayed, but hey, if you're repairing a dent and respraying and repairing the bumpers front and rear, what's a few circular marks right through the clear coat... The salesperson also missed that the top of the rear hatch which had a 8"x2" scrap where all paint was missing. He also missed the cracked dash. And how did I know it was pitch that had been all over the car you ask?! Because after they swore up and down the vehicle was fully detailed and ready to go (and in great!! shape... which we now know is BS), the entire roof hadn't been detailed, so it was covered in dirt and globs of sap. Complete MISREPRESENTATION!! Buyer Beware!! read more

I was just looking. They were respectful of that. I had to ask for a ballpark figure or they would have said thanks and let me walk off. I've never been in a dealership where they let you walk off! The numbers were unbelievable. I asked them to figure the deal. They gave me top dollar for my trade then discounted the vehical already listed as a great deal even lower. I had my own financing. They beat it. By a lot. I could take the truck that night and by the next evening when I did return (I had already signed the deal) they had continued to look and found an even better rate. I got the truck of my dreams. My payment is so low I could buy another car but I would never drive it because of the rock star of a truck I got. I have to take her back next week so they can finish dressing her up. I will miss her. They're giving me a loaner for two days. I've been wanting another truck but the thought of having to deal with a dealer gives me a headache. Painless doesn't even describe this process. It was actually fun. I know they had to have made money and I don't mind that. But they really worked in my favor. I never write reviews. I have written this review on several sites now because it's worth the drive. When I return to New Mexico I would consider driving up just to deal with these people again. Considering the truck I got I won't have to do that for a long, long time. Do yourself a favor and see these people. If they don't have it ask if they can find it. Thank you Northwest Chevrolet! Susan read more