Calling this place an urgent care center only serves to denigrate it; literally every other urgent…read morecare center I've ever gone to has been mediocre at best, and usually pretty subpar. Lake Point urgent care should be the reference from which every other urgent care center is modeled: the facility is spotless but warm and inviting, the staff (especially clinical staff) are 10/10 on both medical proficiency and bedside manner, and you get answers and treatment...FAST. I don't understand why other urgent care centers...not to mention internal medicine offices...can't operate this smoothly. We typically get in and back at home with a diagnosis and filled prescription in about a hour. Dr Radovic, who owns the clinic and practices there I believe most days, is a top notch doctor who has consistently gone above and beyond for my wife and myself. If you live an hour away or less, you shouldn't go to any other urgent care.

This place is amazing. I've never waited longer than 5 minutes (last time was literally a minute)…read moreto get care. The time between the nurse taking your vitals and the doctor seeing you is minimal (maybe another few minutes?). Every single person from the front desk, to the nursing staff to the doctor himself are incredibly kind and they actually listen. I've been places where doctors act like they know your body better than you and it's extremely frustrating. Dr Radovic isn't like that. He listens, he believes you, he doesn't say "it's probably just because you're fat" like a lot of doctors love to do to every problem. This place is a little out of my way but I come here exclusively now.

I imagine urgent care clinics don't get a lot of love, lol, but I was extremely happy with my…read moreexperience here. I came in (unbeknownst to me) extremely dehydrated and in terrible intestinal distress after a trip to Mexico (ahem, yes I know, yes I was careful, happened anyway). Dr Jess was so compassionate, knowledgeable, and explained things in a way that didn't make me feel stupid. They were playing 80s hair rock in the hall the first visit which I thought was hilarious and kept me in good spirits during my inevitable bag of IV fluids. (The next visit was soft pop so imagine they like to mix things up). Everyone from the front desk to the nurses were so helpful and friendly. I'm also a cash pay patient and I appreciated knowing up front what I was going to be charged. I can't say I hope to grace their doors anytime soon, but should the need arise I will come back with no hesitation!

I received a Lipo B12 injection, and within an hour the injection site became red and swollen…read more Concerned about the reaction, I returned to the clinic immediately to have it evaluated. What frustrated me most was that when I came back, the clinic wanted to bill my insurance for the follow-up visit rather than taking responsibility for addressing an issue that occurred immediately after the injection. I felt I was being charged for a problem directly related to the treatment I had just received. I was especially disappointed by the lack of accountability and customer service. Instead of reassuring me and addressing my concerns as part of the original treatment, I was treated as though this was a separate medical issue. This experience left me feeling unsupported and dissatisfied with the care I received.

My visit here for a viral infection could not have been easier. The check-in process was very quick…read moreand the front desk staff was very friendly. I was checked in and my name was called within 5 minutes of my arrival. The doctor came into the room immediately and provided me with necessary OTC and prescription medications. I was in and out in abt 25 minutes!

Nobody at this place seems to like being here. Brought in my husband for what I felt was an…read moreemergency and their response was essentially "what do you want us to do?" Very unprofessional and without any sense of urgency or patient obligation.

I've not experienced a better run hospital. It was so nice…read more We walked in got a badge and walked to the elevator. When arriving on the floor we checked in and waited to be called back. We sat in the room for a bit and w got him changed, cleaned and ready to go. All of the small processes in the room were stress-free and thorough. The family and I went out during his knee surgery and once that was completed the doctor called to let me know surgery was complete and everything went well. Then a nurse called and advised me on what happens next and let me talk to him. Once we arrived back we waited a short time and then we were able to head back to see him. Only two at a time. They had him up and walking and climbing stairs before we left. The staff was great! All of them!

This review is for the Radiology/Imaging department, specifically in regards to the experience on…read more11.28.25 with the individual assigned during the A.M. shift at the Breast Imaging and Bone Density check-in station. This staff member's behavior was unprofessional and unacceptable, and was completely misaligned with the standards expected in a healthcare facility (a place that is supposed to provide a safe space in serving patients who may be emotionally vulnerable or concerned about their health). This staff member spoke to me, my family, as well as other patients in a manner that was extremely rude, dismissive, and openly disrespectful. Her tone of voice and demeanor conveyed an attitude of complete irritation, pure laziness, and a clear lack of accountability. Additionally, we witnessed her yell at an older patron to "Go sit down!" while he was attempting to ask a question. Her display of hostility toward someone simply seeking clarity about an update was horrifying. She is a BULLY. It seems as if this staff member counts on others not catching or hearing what she says (out loud or under her breath), or banks on no one speaking up against her or calling her out. I can 100% guarantee that this is not an isolated incident exhibited by this individual, but a continuous inappropriate behavior of hers that has never been addressed or corrected by management. This individual should be given a harsh consequence or be placed on some type of a behavior correction plan. Better yet, she should be removed entirely so that she is prohibited and banned from associating with any other human beings, ASAP. It's interesting, because each of the buildings have kind and helpful greeters posted by the entrance - how is it even remotely possible for this miserable obnoxious individual who is just NOT a good person continues to be employed and be allowed to interact with current and potential patients? Shameful. Endeavor Health, the ball is in your court - how will you advocate for your patients?

i wouldn't say amazing…read more i went there at 1pm. the receptionist said they close from 1-2 for lunch. if you need immediate care, this might be important to know. went back at 2pm. after paying and getting checked in, i was told it would be approximately 25 minutes. it was closer to 1hr before i was seen. that said, the tech and practitioner both apologized for the delay. from there, my visit went very much as expected.

The walk in hours for this office is 9 am to 6 pm or so. I have come here twice now, well before…read morethe stated closing time (once at about 10:15 am, and another occasion at about 3 pm) only to be told that they are no longer taking patients for the rest of the day! The reason? They are so far behind (a 3 hr wait) they don't want to accept additional patients. What's the point in posting afternoon and evening hours if you're going to stop accepting walk-ins less than 2 hours after you open for the day? I

I had a ordinary PCP virtual visit and very unsatisfied with it. The doctor didn't make any…read morediagnosis and gave me any medication, only said I should book an in-person visit to have further diagnosis... After that so called visit, I got an incredibly expensive billing about $81. But based on my Aetna insurance plan, I only need to pay $30 for the copay!!! Makes nonsense! Never recommend to anyone!

Registered online for an appointment. They were ready SPOT ON THE TIME. The partner in the…read morebusiness who took care of me was professional, personable, and generally fabulous. This is my second visit to this location; recommend it highly.

***Just to make you aware this immediate care center has relocated to suite 130***…read more I'm am up from Louisville, Kentucky visiting my cousins for family time. I have been up here since Saturday and we have been out here in these cold Chicago streets living life. Sunday my throat felt a little scratchy, by Monday I was worried. All throughout the night, I was awakened to the pain from swallowing that intensified as the night progressed to morning. By this morning I could not swallow without major pain and I could feel the drainage in my ears and sinuses. I was nervous about coming here because of the Yelp reviews but my cousin in law said this is the only immediate care he goes to. My experience was excellent from beginning to end. I arrived and was immediately greeted for check in. Check in was about 10 minutes to answer all the questions and sign the all of the consent forms. The gentleman who checked me in spoke clearly and was extremely nice. I waited about 5 minutes and I was called back by the nurse. The nurse was extremely friendly and efficient also. She asked me symptom questions and took my pulse and blood pressure. She Then left and said the doctor would be with me shortly. I waited less than five minutes for Dr. Shah to arrive. Dr. Shah introduced herself and then asked me questions about my sickness. She took the time to listen to my symptoms and she also took the time to just let me talk about how was I was physically feeling. She then checked my nose, ears and throat and we discussed my pain level. After she diagnosed me, we talked about the medication that she was prescribing me, the possible side effects and what to do to combat the pain until I started to heal. Lastly, she placed my prescription to my pharmacy of choice. She then printed off my "After Visit Summary" sheet and walked me out. Though I would rather have not gotten sick during my visit to my cousins, I am thankful I choose this immediate care company and location. If I am in the Chicago area again and get sick, I will be intentional of driving to this specific location.

I have been calling the urgent care to speak to a manager concern a return to work letter that a…read morenurse practitioner and was not cosigned by medical doctor. I have not been able to get in touch with a manager I have been given the runaround The manager will not answer any of my calls I don't know what type of urgent Care facility this is but they are not professional at all.

Nicest people here. Great for younger ones. No complaints at all. Feel totally comfortable sending…read moreanyone here for a complete and accurate evaluation and prescription.

While I think it's crazy to review doctors like people review burritos online - had to post about…read morethis practice. Doc came in on Sunday to see my sick kid and was really a wonderful experience. Premier practice, I highly recommend

Urgent cares were something that I got used to seeing when I moved to the east coast; it was…read moreinteresting to see more and more of these pop up back at home. This particular one is located off of Dempster, across from the new mini Target, where once stood a resale/consignment shop. UltraMed addresses the following needs (and, more) for their patients: cold/flu, sore throats, fever, cough, pneumonia, respiratory infections, rash, eczema, yeast infections, various testing, and even offer school/sports/camp physicals. The front desk was friendly, and the P.A. that I saw was fine. I just found it odd that there weren't really any other patients there at the time, and there was just an incredibly long wait time in every aspect - a long wait time to be called back, a long wait time sitting alone in the room until someone came in, a long wait time to receive a confirmation of what I had, and a long wait to follow-up and to get checked out. It became awkward, because what felt like 30 minutes or so after receiving a prescription and thinking that my session was done, I wasn't sure if I could just have walked out. There weren't any check-ins at all during at any point in these scenarios, and I really thought that I was forgotten! I don't mind seeing P.A.s or nurse practitioners, but only if they are competent in doing their job. However, the particular P.A. that I saw seemed to look up/research on his phone, had to get constant confirmation from one of the doctors that were on the premise, and played a waiting game to receive the 'okay' to proceed in how to handle the case. If I knew that was how I was going to get my diagnosis, I would have just self-diagnosed using the internet! I just felt that there was no respect for my time. Why couldn't the doctor just come in and say what was needed to be said, or the case be transferred to someone who actually knew what to do? The amount of time I spent here, it would have been better just to have gone to the ER and waited an extra couple of hours. There was also a billing issue; make sure you always have a receipt when you pay with your insurance to confirm payment, as you may get notices of an inaccurate balance! I'm glad I finally got the results and the medicine that I needed, but I can't recommend this place to others, especially since there is no sense of 'urgency.' My patience and my anxiety just can't handle it. There's plenty of parking in the small strip plaza lot. +extremely long waits times in all aspects +located across from the mini Target +free parking in strip plaza lot

By far the best health care in the area! My husband and I have used this Urgent Care clinic twice…read morefor post surgery care. Many places turned us away because they had not done the surgery. The friendly staff at UltraMed took us with no issue. The office staff is beyond friendly and accommodating; very helpful. Dr. Alex in particular provides exceptional care with the best bedside I've ever experienced. We came in to refill some post-surgery medications. Dr. Alex examined the incisions and noticed a couple spots he thought he could help heal faster. He was very thorough and informative. He took the time needed to help keep surgical wounds healing well and even let me watch closely as he worked. He made easy friendly conversation between being very clear about what he was doing and why. If I could make this Urgent Care clinic my GP I would. By far the best medical care I've experienced.

I unfortunately have to echo all the 1 star ratings for this location. Had a horrible experience…read moretoday. I called in advance to ask if they take outside referrals because I have one on-hand from my doctor. I was told yes, so I drove all the way to Skokie to get my xray done. I got to the front desk just to be told they cannot help me because they don't take outside paper/physical referrals. The person at the front didn't say hello, didn't even apologize for the inconvenience, and looked very annoyed that I was there.

This urgent care facility is the closest one to our house and it's super convenient. You can make…read morean appointment (and sometimes they recommend it so you're not waiting a long time) but they take walk ins as well. Yesterday I walked in and was seen in minutes. I was diagnosed, given a prescription and on my way back home in under an hour. As I said, super convenient!