Refusal to honor their price match guarantee. I placed an order through their website after the…read moreprice was listed at 1799 originally, few days later went up by 400 dollars. I found MULTIPLE websites that list it for 350 less. They have a "LOWEST PRICE GUARANTEE" tab on their main website. https://jetcitylabel.com/pages/lowest-price-guarantee I called, filled out the necessary online form, called them back immediately after ordering the item to either match the MULTIPLE OTHER sites that meet their lowest price guarantee criteria and they refused. I told them I want to cancel, they said okay I will cancel. I recently hear back from them saying that it must've shipped already. That is literally impossible with the timetable I did this all in. They refuse to cancel my order and are telling me, now i have to pay for the printer, refuse delivery, and then that is how they will give me my return. In other words, BAD BUSINESS, their price match guarantee is completely false, and when I asked if i can call the people who would send it to me, they also REFUSED to give me that number. They would rather send an email and spend the money of a customer that is asking for them to honor their False Advertisement, which is illegal mind you. Either the workers of this company are lazy and don't want to do their job by doing their jobs, or they are just horrible business men and women. I deal with a multitude of companies on a day to day basis for the past 15 years and in my last 15 years of working with anybody, I have never come across such rude people before who refuse to do their jobs. What excuse can you make? I would love to see your reply. Because I am calling my credit card company to dispute the charge and doing everything I can to make your lives miserable the way you have made mine today. If I could give negative stars I would. The owner of this company should be embarrassed for the quality of people they have hired, unless I spoke to them and in that case, I have no words. I will report to BBB as well.

Best prices and great customer service. It is super easy to email, text, or call them. They will…read moreget back to you same day.

Two clerks on duty and both were unable to answer any questions re shipping to Japan under new CBP…read moreand tariff regulations. The "supervisor" said one only "...needs to worry if the package is going to Mexico." As I was trying to clarify this, both employees abruptly rushed away to show a reoccurring customer that he could set his package down in the same place as he always does. I ended up sending my parcels from the FedEx store in Silverdale and will continue to use them for future shipments. It is difficult to support a small, local business when the employees are ignorant re the services they provide, but are rude to customers as well.

Went here to see about shipping a special package that needed a specific sized box. They had a…read morevariety of sizes and the sweet lady was able to find a box that was just 1" wider than the package I needed to ship. It was perfect! She was very helpful in her advice about shipping options starting with the Best Value (time and price) per Carrier. She then made sure the package was secure in the box and taped it up tightly. This is the 2nd time I've been in here and both times the service was excellent! Very nice place, clean, organized, efficient and helpful.

We order our business cards and menus from Kitsap Printing. Their customer service is outstanding…read moreto say the least. Turn around time is amazing and the quality is 5 stars. We love our 100% post consumer recycled paper!

I wanted to work with a good local printer on my business cards. I walked in with a set of graphics…read moreon a USB memory key and a printout of a design I was trying to use and Barbara immediately walked with me over to her design workstation and we put together the draft for the final. She said she would incorporate some additional things we talked about and mail me the proof. I got it later that afternoon and it looked great. The order was ready 3 days later and was very reasonably priced. I would recommend them for any business printing. I will be returning with more projects.

Archie (the owner) was super awesome. I sent him a pdf of what I wanted and he made it happen. I…read moreneed vinyl lettering for a glass window and a sign for my new business. I had called around to other sign makers but they weren't as kind or as helpful. I called Archie and he came down to my business within the hour and completed my order in two days before our grand opening. I am very happy!

Awesome ladies that are professional, helpful, and very efficient. I've been using their services…read morefor Amazon returns, copies, enlargements...never disappointed.

It's a full service copy center in an area where "full" service places are few and far between.read more

Terrible. Never dealt with a business that the owner comes out to do an estimate and never hear…read morefrom them again. Ive even emailed them twice. Guess they don't want my business. SMH

Alex and her team are extremely efficient and timely. We have been working with them for years…read more When one of our rental trucks has any damages the are out immediately to provide an estimate. The work is done very quickly, with great quality and attention to detail. We had some damage to our truck last week.They were out within the next 48 hours, provided a quote. We scheduled the work to be started this week on 8/12 and they quoted us to be done on 8/16 but we already got it back today 2 days ahead of schedule! Thank you Alex and National Truck and Paint Specialists for making a stressful experience such a breeze!