I had a couple leaks around my pool pump. I called them and they responded quickly, fixed the leaks and it didn't cost me an arm and a leg. A few weeks later I had another leak and the responded immediately and again did a great job repairing. I mentioned that the timing clock was working correctly and they got the part and came back the same day and fixed that too. Christmas was in just a few days and then I going on vacation for a week. They went out of their way to make sure everything was taken care of before I left for vacation. I will definitly be using them again when I have a need. read more

If you want the runaround then this is the company for you. I've been waiting 8 months to have a Hayward warranty repair performed. I've never been able to get a date. I'm just told maybe next week or the week after that or the week after that. At one time I was told they came by and I wasn't in. Strange, I was not only in that day but I have a Ring doorbell and the video didn't show anyone coming to the door. Just one excuse after another. Very unreliable and less than forthright. read more

this was the pool service company that the prior owner of our house used, the pool was dirty and the filter cartridge look like it hadn't been cleaned in many months. I would look elsewhere if you're looking for a pool service company. read more

Not Just Another Pool Service - Pool Cleaners Near Me

Earlier this year I called NJAPS to get a quote on a DE filter cleaning. I do my pool's routine maintenance but rely on pool services for repairs and filter cleaning. The last place that had cleaned the filter damaged the pump, so I was looking for a different company. NJAPS had good reviews overall. Spoke with Rochelle and she gave me a quote and said she'd be back in touch to set up a time for the filter cleaning. I had told her I only have work done at my home when I can be there, so I'd wait to hear from her. A few days later, I heard a noise at the side of the house. I was just about to leave for an appointment, and went round to see what was going on. NJAPS had sent someone out to clean the filter. I told him no one from NJAPS had contacted me to set up an appointment and I had no idea he was coming today, but I can't be there so we'd have to reschedule. Fast forward a few months. I had been caring for a family member who was very ill, so did not have time to reschedule the filter clean for awhile. After that loved one passed away, I called NJAPS to reschedule. Rochelle said she'd email me the quote and a time when they could come, but she couldn't make an appt over the phone. No problem. Three days later, I received a voicemail from Rochelle saying they were declining the job because I had sent their technician away when he came, and because I was located outside their service area. I called back, saying I would find another company, but I wanted to set the record straight: NJAPS never scheduled a day or time with me before they sent someone out. If you are a pool homeowner in FL (or a homeowner anywhere, for that matter), you know why it's a good idea to be at home whenever a service person is at your house. Necessary, in fact, esp with a new company (the last one I hired broke my pool pump so a DE cleaning cost me $750 in the end because I had to buy a new pump). As for not being in their service area, I live in Flagler Beach. NJAPS is located IN FLAGLER BEACH, a town of 5000-6000 people. Yet somehow I am outside their service area?! The real issue is that companies prefer to work only with customers who pay for weekly pool service. I get it, and I understand some customers generate more revenue than others, but they should just say they can't accept new clients instead of trying to pass blame on to a homeowner who didn't do anything wrong except believe that NJAPS would do what they had originally agreed to do. I don't recommend this company and wouldn't attempt to re-hire in the future. read more

For those with pool problems in need of service from a reliable and HONEST company, these guys are the best and they have extremely reasonable prices which I know because I did my research. My pool light fixture went out and these wonderful folks explained all the possibilities that could've gone wrong with the lights and upfront estimates and I was prepared to pay for the most costly repair which was about 1K and I would've paid it, but to my pleasant surprise when they came out the repair was less than $200, again this company could of said I needed a full replacement and I would've paid it happily but they were honest and saved me over 1K, they could've upcharge me but they didn't. The staff are very pleasant and accommodating and earned my trust and business for life. read more

We had an issue with the programming on our system. Sean came out and took care of it for us. He was awesome. It was an issue that most guys would not have come up with a solution as quick as he did. Thank you Sean for your great customer service. We will definitely be your customer from now on. read more

I had a Hayward Pool pump that failed while in the warranty period. I called Hayward they referred me to, "Not Just Another Pool Service". They handled all the calls and I had a new pump installed, free of charge, in one day. This was on a Friday the day before a holiday weekend! They are polite, efficient, on time, and honest. I recommend them highly. read more

All my pool equipment stopped working. It was complex because several things failed at once. Sean did a wonderful job getting everything up and going quickly. And offered me several options because of the expense involved. I highly recommend this company. Best pool company I have worked with in my 17 years of pool repairs. read more