This review is for the walk-in clinic. I just left there with my three cats and my three small…read morechildren looking to get a simple dewormer. I was told that they had to have RABIES VACCINE PROOF. THIS WAS NEVER STATED ON THE WEBSITE. This was a huge waste of my time as I drove from afar with three small children and three cats in carriers. I have recently fostered and adopted from here two months ago. The clinic needs to do better. IF PROOF OF RABIES VACCINE WAS REQUIRED, THIS SHOULD'VE BEEN POSTED ON WALK-IN CLINIC INFORMATION PAGE OR ANYWHERE. Also, I was told that I might not get seen because 10 puppies were just brought in. It's like they were looking for an excuse to turn me away. There's a walk-in clinic right up the street. I'll be taking my services there from here on out. Lastly, this is no way to treat your fosters and adopters let alone anyone!

We took are small dog because she was having trouble peeing. We paid for an ultrasound and urine…read moretest and the determined she has a UTI and prescribed antibiotics and sent us in our merry way. Fast forward a week and she's crying and struggling to go to the bathroom. We thought constipation. After a whole night of pain we called VAC and they said they had no appointments for follow up, it wasn't the antibiotics and to go to urgent care. We ended up at a different vet who first thing palpated her bladder and felt a mass. Then took a simple xray which showed 3 large bladder stones, one of which was blocking her from going pee. I'm no Dr, but wouldn't the original ultrasound from VAC show this? Wasn't that the point of the ultrasound? Even the 2nd vet was baffled that they didn't detect 3 cheese ball sized bladder stones via ultrasound, which I hear provides more detailed information than an X-ray. Anyway, I find that surprisingly incompetent. And even if they couldn't provide the necessary treatment (surgery), I would assume they would have spotted something so obvious and offered a treatment plan. Maybe they didn't even do the ultrasound? But they certainly billed for it. Anyway, boo on you VAC. Don't go here, they messed up big time.

They were kind and took care of my need to turn over a stray kitten I found, barely 5 weeks old.read more

I've had friends and family that I had nothing but positive experiences with this company. The…read morestaff are amazing and have a lot of love that they give to these animals that are in need of it. True gems to the community you guys are and thank you for all that you do. You guys don't get enough credit.

Boarded my two of my doggies recently Zoey and Lily. Zoey had been numerous times and now that we…read morehave a new puppy she has joined Elaine's as well. This is our go to place when we travel because my dogs have so much fun. Staff is great with giving updates and I can call anytime for a check up. Staff member Cory is so amazing and called when Zoey had a little diarrhea (she gets diarrhea when she's anxious and away from home it's nothing new) and we were so grateful ! Lily our puppy had the time of her life ! We will be life long customers for sure Thank you Elaine's for treating our pups like royalty haha

Awesome pet experience place!!! The team is so sweet. I think my 2 boys like it better than at…read morehome!

Good: large selection of pet supplies, reptiles and fish…read more Bad: I've gone here since I was a kid and it was on the other side of town. I also remember the parrots at the front of this store. The service has gone down hill. The fish department is just... yikes. I've been in several times this month as I'm setting up and cycling a new tank. I purchased the tank here and wish I hadn't trusted them so much. I got the tank to start a neocaradina colony. This tank is not suitable for neos and was missing parts such as intake guard and beta flow nozzle. It's loud as hell indicating something isn't right. They said 30 day return policy but failed to mention the tank had to be unused in its original packaging. Sooooo my shrimp tank is missing key parts and is loud as hell but these tanks are typically quiet. Annnnnnd it's not suitable for shrimp. Also no one asked if I needed help I had to hunt someone down which seemingly annoyed them. The cashiers have always been friendly and helpful. Fish department is just... not what it used to be. When I asked where the neos were the guy just pointed down the row of fish and said, they're down there. Okay... lots of possibilities but okay. Good luck getting help with the aquatic plants. I was also severely disappointed to see Whitie's beta care. They have overly small tanks with betas which just keeps reinforcing improper beta care. On top of that the bettas that aren't in a tiny display tank are in even smaller cups than Petsmart! They can't even swim in a circle they are literally in small drinking cups. Most of them show signs of distress like fin clamping and their water was gross. This isn't okay. It's not terribly difficult to start a beta rack. They have such good care for their other animals. This was disappointing to see especially because they have other aggressive fish in proper sized tanks. Overall disappointing to see this and totally irritated to buy a 200.00 tank to learn it has missing parts and a return policy that was not at all clear. I hope they get their poops in a pile because this experience left a bad taste in my mouth in what has otherwise been a classic store my whole life!

Whities is my first choice to get live food! We have been purchasing live food for our Beardie for…read moretwo years here! The drive is an hour, but we take the time to do it because we know the live food is well cared for! The crickets and worms are ALWAYS LIVELY!! The price is reasonable and the staff and cashiers are always beyond friendly!!! Something that irritates me, BUT IM GRATEFUL FOR... When using a card EVERY SINGLE TIME YOU ARE CHECKED FOR MATCHING IDENTIFICATION!!!! This is the ONLYYYYYYYY store I deal with that does it! After the purchase I'm always grateful!!

The staff at this rescue were friendly in person, and I appreciated their kindness during the…read moreadoption process. However, my post-adoption experience raised serious concerns. I was told both verbally and in writing that I had seven (7) days to notify the rescue of any medical issues. Within that seven-day period, I notified them in writing that my newly adopted Persian cat developed yellow eye discharge, squinting, and signs concerning for an eye infection, which is not typical Persian tearing. I also notified the rescue of my concerns regarding delayed or limited access to medical treatment, as prompt veterinary care is important to prevent unnecessary suffering. Despite reporting the issue within the stated timeframe, I was informed that no veterinary costs would be covered, and that treatment would require returning the cat to the shelter rather than allowing local veterinary care. Based on the condition that appeared shortly after adoption, I felt misled by being told the cat was in "good health." While I am not saying this was intentional, the information provided did not align with my experience once the cat was home, which was concerning. I share this so future adopters can make informed decisions. Please be cautious, especially when adopting brachycephalic or exotic breeds such as Persians, which are prone to eye and respiratory issues. Clarify in writing what "good health" means and what medical support, if any, is provided after adoption.

They are so positive and they really care about there work and my fur baby actually likes going…read more And they have shot clinic check it out

I brought my beautiful Tallulah in with labored breathing and before I knew it, she's diagnosed…read morewith heart failure. All the staff were so professional and compassionate. We had to put her down and the way they handled my emotions while still being professionally effective was so impressive. I can't recommend them enough. A horrible day that the staff at Fresno Veterinary Specialty and Emergency Center made human and allowed me to say goodbye with dignity.

We had a pretty serious emergency with one of our cats on a Saturday, well after 8pm. A quick Yelp…read moresearch pointed us to these folks. It's a fairly long drive for us, but we made the ride. The place is very easily located on Blackstone very close to Hearndon. The practice is physically huge, and extremely well kept up. The lobby is clean, spacious and very client oriented with a phone charging station, coffee, tea and snacks available. Even late at night there were two folks manning the front desk, and let me tell you, they are rock stars: calm, patient and unflappable, friendly and caring. Everyone we dealt with that night was calm, professional and empathetic. Our issue was serious, and got immediate attention. The doctor was calming and knowledgable, and gave us very complete information. We were there a long while that night and into the next morning, and staff was the same with everyone who came in. The hospital is remarkably well equipped. Vet medicine is never quick, but it was clear they were doing their best throughout. We HIGHLY recommend these folks in general, but especially for after hours emergencies. One note: they are very good, but this is not an inexpensive option.