On November 22, 2025, I ordered a cake online to pick-up on 11/26/25. I realized at around 7p that I forgot to pickup the cake, but the store never called to provide a reminder. The next day was Thanksgiving and of course, I had to wait until Friday the 28th to find out what happened. When I walked in and provided my info, the young lady informed me that I was never called because the ticket was not attached to the cake. So these people closed the store on Wednesday at 7pm, knowing that there was a cake there that was not picked up and didn't bother to conduct some research to find out who it belong to. I spoke to manager Jass via telephone and she advised that IT IS store policy to call the customer, but because they were so busy, it was over looked. This cake was ordered online on 11/22/25, why was there no ticket attached to the cake? I accept that it was part of my responsibility for forgetting, I was being fair. Anyway, Jass offered only 10% ($3.90) and a free cupcake, unacceptable. I wanted to cancel the order to get a full refund and she said, NO. I requested 50% off, she said, NO. I requested a free cake next ordered and she said, NO. I had no choice but to take the cake and accept my loss. I have been a customer of Nothing Bunt Cake since 2012 in kendall and never have I not received a call. This was my first time in this store and definitely my last. Sunrise and kendall locations have never dropped the ball even though I always get the cakes during the holidays. read more