I rarely do reviews, but I was beyond impressed with Dr. Attisha and his entire staff. He goes…read moreabove and beyond to explain procedures and answers any questions you may have. Since I can only give 5 stars, I am adding five more to this review. Yes, he is that good! *****

It was a scary situation for someone who is not a dental work fan, that was made easy and very…read moreeasy. The price made me swallow for a second, but I believe it was worth every penny paid in the end. I would recommend it for people who are apprehensive as I was.

Will never ever get my business again!!! Do not go esp if…read moreyou have a child with special needs. Dr Gerald Schneeburger led us on a goose chase for nearly a year and abruptly cancelled my sons surgery three weeks before the date, stating " he didn't think he needed the surgery". 1) why didn't you mention that 10 months ago at our initial consult or anytime before our initial surgery day in March 2020 that was canceled due to Covid or mention it any of the SIX other times Both myself and our primary dentist called for a new surgery date? 2) 3 specialize pediatric dentist all agreed that he needed oral surgery 3) My special needs son is clearly uncomfortable and has been in pain thus the reason we have pursued this for over 10 months!! I am completely disgusted by the inconsiderate and Un-compassionate nature of your practice.

Let's start with how rude and unprofessional the staff here is. You walk in and are greeted with…read morethe snottiest lady ever. Then the dental assistant comes out, and she is more rude than the front desk. My husband was forced to come here because he is military. We did not and would not pick this place. His first wisdom tooth was removed, and he woke up. He told them prior he metabolizes anesthesia quickly. The referring dentist also advised them of this. The second appointment was even worse. He was awake and felt the whole procedure. He kept telling them how bad it was, and they told him to be still and breath. We had to go back to the dentist on base because the pain was so severe. We had to return to this place, and the staff was even more rude for their screw up. I asked for the office manager's card. They didn't have one. I asked for her information, and the huge girl at the front desk could only say her first name. Claimed she didn't know her schedule or any additional information. I've worked in the medical field for the past 15 years. Never have I witnessed such terrible customer service and treatment.

The waiting area was COVERED in white pet hair! My kids and I didn't want to sit down. The was the…read morefirst sign to get out of there! The entire facility needs deep cleaning and updating. We were recommended by Watertown dental to this facility for my son to get his baby teeth extracted. I was so appalled at this recommendation we will No longer be going back to Watertown dental either. The Oral sergeant needs to wash his hands and/or use hand sanitizer before touching patients. Ever question I asked he didn't have the answer and shrugged. I was appalled that a facility in such condition would be performing any type of procedures on patients. There were fixtures hanging off and rusted in the exam rooms.The health department needs to step In!

I visited here to get a wisdom tooth extraction because they're in network for my insurance. After…read moremy evaluation I was quoted at over $500 out of pocket for the extraction even with Dental insurance. I thought this was odd, so I contacted my insurance to verify and they stated that the pricing was wrong and I should have it mostly covered. With all this complication I decided not to do my procedure here and went elsewhere only paying $40 out of pocket there. Fast forward two months from my evaluation at Black River I received a bill. Again, I have insurance so why am I being billed the full amount? Not just that but this bill is due in just 4 days after I received it! I contacted their office and they said "your insurance was maxed out". Impossible, because it was my first time using it. I contacted the insurance and came to find out they never submitted my claim to the insurance and not even sure how'd they know if it was maxed or not if they never submitted anything. My issue is currently being handled but I find this extremely odd to be asked to pay the full amount with such a close due date after receiving it. Even when I have Dental insurance that was never contacted. Save yourself the hassle and complication and go elsewhere.

What a five-plus-star place. From the initial visit all the way through after surgery for both of…read moremy kids. Every single person we encountered was incredibly kind, professional, and helpful. Truly outstanding across the board.... From reception, to the nurses, to the doctor, to billing. Every interaction was positive. Dr. Curtis was especially wonderful with both me and my kids. He took the time to make sure they understood their treatment, what was happening, and why. He was so kind, patient, and easy to talk to. Leading up to surgery, the day of, and even afterward, I called at least 10 times with questions. Not once did anyone seem annoyed. Every time, they were helpful, responsive, and happy to answer anything I needed. On the day of surgery, the staff continued to go above and beyond. When my daughter had an issue with gauze getting stuck in her braces, they stepped in immediately to help without hesitation. They even called a few hours after surgery to check on how she was doing, which meant so much. This place deserves more than just this review. I'm so impressed. Dr. Curtis, you've built something truly special. It's rare to find a place with this level of kindness, respect, and professionalism. Thank you for everything.

Outstanding experience from start to finish. The staff was friendly, professional, and made me feel…read morecompletely at ease. The surgeon explained everything clearly, the procedure was quick and smooth, and recovery was easier than expected. Highly recommend this office to anyone needing oral surgery!

Rude on the phone, tried hurrying me off the line. Was not interested in helping at all.read more

From the owner: The dental offices of Bruce Dines, DMD in Watertown and Gouverneur, New York, are a locally-owned,…read morefull service oral and maxillofacial surgery facility. For many years, our practice has offered a full array of services, including implants, impactions, extractions, and office anesthesia. We are also on staff at a couple of local area hospitals including Samaritan Medical Center in Watertown, New York, and Gouverneur Hospital in Gouverneur, New York.

I went there for 3 molar extractions. I was real antsy based on the reviews. The oral surgeon and…read morestaff were phenomenal. When I went to get examined,I brought records from another place. The doctor who saw me was relaxed and personable. CONS: They originally quoted me $865 after insurance for the extraction with 60% payable upfront. I can't afford that on the 1st so I said I had to wait. They didn't propose any other solution. I got to thinking about it, and they were quoting me this based on putting me to sleep! I called back and asked for a quote based on just local anesthesia, and it was $166. I was a bit irritated they didn't go over all the financial options up front. PROS: The surgeon, dentist, and staff are awesome and very personable. The office is clean and inviting. They were honest about what needed to be done for cleaning and very gentle with my 15-year old daughter. I'm quite happy with them!

Went last year and established myself as a new patient after the visit they took my dental…read moreinsurance information and had issues with it they told me they would call me in a few days never did would not recommend

If I could give negative stars I would. My elderly parent was a patient here from 2021-2025, a…read more approx 1.5" dental bur was removed from his LUNG. He was NOT notified that the bur had gone missing during his visit/procedure. After almost dying from an infection this was surgically removed from his lung and identified as a dental bur. Dentist stated he and the hygenist have, "No recollection of the incident" This was the ONLY dentist my parent was seen by during this time.

I talked to the receptionist to make an appointment for 2 or more tooth extractions. I am a senior…read morecitizen and a 9 year Navy Veteran. I told her my issue was at least 2 extractions with pain and swelling at this time. i was asked the normal questions up to Insurance. is i do not have any. i did not figure that was a problem. Don't know of a business that does not like CASH. Subject then changed to let me check my appointment conformations i have a couple that haven't confirmed yet and see if i can get you in sooner. I will give you a call right back what is your number. That was 2 days ago. Thank you for the extended pain. This review will be posted where ever this business is listed.