I recently had a consultation that led into 14 extractions ( it was all deemed necessary for my…read morehealth by my general dentist whom I trust deeply ) throughout the experience I had a few odd encounters.
First off, during the exam the technician, I can't remember her name but she was a young lady, initially everything was great. Next comes the standing X-Ray , I'm familiar with this process and procedure. I am left standing there for almost 5 minutes, head locked into the machine , not aware that the technician had walked away and begun chatting and laughing with her fellow younger colleagues, seemingly forgetting there was someone waiting for her just down the hall , in sight no less.
I had to physically yell out to this woman to come and let me know if I could step away from the machine.
She then didn't even acknowledge that she had left her patient unattended, I was pretty upset, understandably in my opinion. I had mentioned this to Dr.Longwe as soon as he stepped in, he told me " I'll have a talk with them, that's not how we do business here "
I was alright with that outcome, I honestly just wanted to tell him how his staff acted without him present.
Now moving on to the next issue, I come in for the surgery, before I'm put under there are no problems, perhaps bristly bedside manners.
I woke up a few times during the procedure, I waved my hands around trying to tell them I was awake.
When I wake up after the surgery , I had a immediate denture that was supposed to be placed before I even woke up, although my sedated brain wasn't functioning well, I could tell that it wasn't there. ( I've had this procedure before with all of the teeth on the top being removed ) As I am desperately trying to get my point across, the tech grabs a pen and paper, I ask and she has no idea what I'm talking about.
She goes to ask about the immediate denture and comes back telling me that Dr.Longwe would be along shortly to place the denture in. When Dr.Longwe came in he said he had forgotten about it .
Then as I as getting up to leave, I almost fall because we'll I just had surgery and haven't exactly woke up all the way. I had assumed that they would help us out to the parking lot, that was the case at the last office I had this operation done at. ( I would've used them again but they no longer offer sedation)
Once I had made it home , on the 4-5th day after surgery I had run out of the medication that was helping me through the recovery process at which point I called the office and was told I needed to come in to the office for an appointment for them to prescribe more which is fine but I live almost 2 hours away, I get there, I get into the appointment and Dr.Longwe and I speak and I tell him i need more medication because I am in an astronomical amount of pain, he sends more in and says this will last you till Friday. The prescription lasted a day longer then expected and as I was still in quite a large amount of pain, I called the on call surgeon to see about about possible refill and was told that they would refill it in the afternoon and not to worry, for the next 5-6 hours I try to get in contact with the on call surgeon regarding why it called been called in hours and hours later, my pharmacy was closing soon and wouldn't open again until Monday morning. I finally get a call back after leaving 2 voice mails, Dr.Longwe tells me I took the medication more quickly then the system allows for, even though I took it as prescribed. And that even though I'm in a lot more pain then they predicted he says " it is what it is " then informs me they called in Advil instead. I was made to feel like I am someone begging for pain medication, I just wanted relief from the mind numbing pain I was experiencing.
I will not be recommending this business to another person because of these issues, I wish I had selected a different office for this procedure.