Wonderful customer service, install, and pricing. I have bought 6 appliances from them and it's been an exceptional experience each time! Highly recommend! read more

Just wanna give everyone an update on Novak and Parker, they stepped up to the plate and replaced my Forno stove with a brand new one out of the crate after a year of dealing with Canada and their scratched parts for my stove. I am very happy that Novak and Parker delivered a new stove today. They displayed excellent service & and their delivery guys were very professional and courteous!!! I will definitely recommend them to anyone who wants to buy an appliance from them! Thank you, Novak and Parker! read more

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Novak and Parker has provided ALL our appliances for two different homes. Dan Novak goes above and beyond ensuring the quality of their work. Novak and Parker stands out with excellent service, professionalism, troubleshooting and commitment to customer satisfaction. They are First Rate. I highly recommend them. Ten Stars!! read more

I bought an appliance package. This was several years ago. After knee surgery, I was unable to take delivery. This was a couple thousand dollars. Dan Novak said nothing could be done. When I later went in, there was a faked note that they sent me a gift certificate. They said they can't track gift cert usage. Elderly-be very careful putting big money on account!!!! read more

Over the years we've bought several major appliances at Novak & Parker. It's been a few years since we were there until, last week, our washer broke. We had a repair person we've used many times take a look at it and, while he's always been able to fix appliances for us in the past. Not this time. The washer and dryer were both 17 years old, so we bit the bullet and decided to replace both. Off to Parker & Novak to see what they had. They don't have a selection as you'd expect in a big box store but they do have very good quality merchandise and support to go along with it. After talking with the salesperson for a while we made our choice. I'm not saying which, just like I'm not saying which repairman we used. This is exclusively about Parker & Novak. We did order delivery and installation which has not happened yet. They will also remove your old appliance and recycle it at no extra cost. We've been pleased with them for many years and will continue to use Novak & Parker as needs arise. read more

Just had service with Novak & Parker a month ago to come out to clean my clothes dryer -- did a very good job and was prompt and efficient. As in my past reviews I have had Novak & Parker come out to install an air-conditioner, refrigerator and my washing and clothes dryer. My mom in her years had numerous purchases with Novak & Parker. A very well run family business. read more

We bought an appliance from a big box store and there was zero support. Novak & Parker service tech Jeff G is excellent. Very knowledgeable and efficient. read more

Purchased a new Bosch refridgerator from the Orland Park store to replace a very old Sub Zero. Since we had already completed my shopping and research online, we was able to easily order the model we wanted over the phone. The delivery and installation was scheduled within two weeks and completed as scheduled. The installers even arrived at the earliest time they estimated. The removal of the old fridge and installation of the new one was completed carefully and efficiently. Highly recommend. read more

Replaced a GE bisque microwave oven with a stainless GE model. All went well. Window for install was 11A - 3P. Two technicians arrived around 4P. They were knowledgeable, professional and courteous. My last microwave was purchased with them in 2010. I also purchased my oven with them in 2018 as well as a Speed Queen washer in 2018. read more

We had great experience once we arrived and was met by Scott our salesmen who said take your time and look around their showroom and if you have any questions he'll be happy to answer them. We found what we where looking for and because we are completely remolding our kitchen, we had to make changes to our order & delivery dates and Scott & Novak & Parker staff where very accommodating. read more

This was our first experience with the company. It was recommended by another appliance store that did not service our area. My wife and I were pleased the way we were treated and not pressured to purchase anything. We were shopping for a replacement refrigerator with a "Black" Stainless finish. The sales person, Alex, was very informative as to which manufactures were still offering that type of finish. Although they did not have any of black stainless models on the floor, he did show us the models he referred to in regular stainless. After weighing the differences between the manufacturers we made a choice and Alex worked with us to get the best price for that model. We also found out that they offered loaner refrigerators in the case of long lead times for a particular model. We would recommend this store to anyone shopping for new appliances read more

Service-Appliance Repair My dryer stopped heating, so I called Novak and Parker's service Dept. The repairman arrived in the proper time. His appearance was neat and tidy and he covered his shoes. He had the part on hand and the repair was quickly done. I didn't feel "bilked" or cheated at all. I was very happy with the cost and quality of service. I highly recommend this honorable business! read more

This could have been a near-perfect experience, but my positive views all changed on installation day. First, the pros... We are having our kitchen remodeled and our builder recommended Novak and Parker for appliances. I had previously done some shopping, both at stores and online, and had a wish list of the products I wanted (many unavailable and having very lengthy lead times). Our salesperson, Margie, took that list and found similar alternatives for the ones that weren't available. Prices were very competitive, a bit lower than I'd found elsewhere, so placing the order with them was a no-brainer. It required 50% down, and then originally, 50% upon delivery. However, after all the products were sitting in their warehouse for some time, we were informed that we had to pay the remaining balance in order for them to continue storing them for us for free (despite our builder moving along on-schedule). While that may have irked me a bit, I was still quite high on the experience overall. Then came installation day. Our $2700 GE Profile smart oven came without a manual. When I called to inquire, I was told that GE doesn't always include manuals anymore since COVID, and that I'd have to download and print one myself. That's a shame. All our Bosch appliances had manuals. So still, this wasn't on Novak & Parker (though I'll never buy a GE appliance again). But what is on Novak & Parker was their installation crew. One went down into our basement for some reason, and just helped himself to some food we had down there. Stole a bag of chips (caught on video camera). Will never allow any of their installers anywhere in our home unaccompanied ever again. Unfortunately, our house is not a Las Vegas casino, therefore we don't have surveillance of every square inch. Who knows what else may have been taken "off camera"? I might, with all that, say this was a 1-star experience. But again, Margie's professional salesmanship and decent pricing did put Novak & Parker as one of the better experiences of our project. read more

december 11th tech comes to my home to diagnose problem bad bearing and hub......i give him $13o.oo cash. i was told they will order parts....i called a week later to inquire about status of order. i was told they are waiting for parts. personally i think they never ordered them..... today is january 6th no call, no communication what so ever....horrible customer service.....the took advantage of me and my wife we are senior citizens....will speak to an attorney for taking advantage of senior citizens.....horrible company and people... read more

Always had a good experience at Novak & Parker, with purchasing and service. Until today, when a week earlier I scheduled a Friday "morning" delivery and install of my Bosch dishwasher. The "third-party" installation guy called at 7:30 am and said my install would be between 1-4 pm. That is not what I was promised. Called the store, sales manager Dan called me back and the first thing out of his mouth was "want your money back". I said you would rather have me go somewhere else and buy a dishwasher than try to correct your error, that should have been enough for me, but I wanted my dishwasher today. Long story, short, later that morning, because I was angry, the install manager, Mark, proceeds to call me and tells me that he just wants to make sure everyone is going to act "professionally" including me, when the installers come. I told him calmly that I understand the installers have nothing to do with the poor service on the sales/appointment end, and proceeded to explain to me how to behave when the installers come, and I am not saying this to you because you're a woman. I asked Mark if he called me to reprimand me, and he said "well, yes, I guess I am, and repeated to reprimand me three more times, he couldn't help himself to shut up. I honestly don't understand why I listened to it, and told him he was making it worse. No one I spoke to cared at all! Called Abt, over the phone, the model number I ordered was discontinued, Abt gave me to exact same dishwasher, but the updated model, for $120.00 cheaper than I paid at Novak & Parker, and can guarantee a morning delivery next week. I have used Novak & Parker for many many years. Purchased all my kitchen appliances from them seven years ago when I remodeled. Have had many service calls by them, and have recommended them to many people. Never again! My parents used them, and I thought I would continue using a smaller family business, but that showed to be an epic failure. Cannot explain how disappointed I am by the way I was treated today. Novak & Parker has lost my business forever and will discourage anyone from ever shopping there. read more

My 81 year old sister purchased a GE refrigerator that ran loud, once she got it installed. I could actually hear it while on the phone with her! She called the store they sent out a service rep that said that's the way the refrigerator ran loud tapping noise. She called the store to return it and they charged her 25% of the order including the warranty! There was nothing to warrant since they picked up the refrigerator for the return. The Manager actually told my husband they will no longer recommend that refrigerator! But talk about taking advantage of an elderly senior! Bad business practice! Had they have been gracious about the return she would've bought a different refrigerator there! Warning; read the fine print in their policy it's all for them and nothing for the customer. read more

My wife and I have purchased many of our larger home appliances from Novak and Parker ...we have always found them to be very professional, personable, knowledgeable and with great prices....Their sales team is great and their service techs are first rate !!! read more

Talk about service! My wife suggested we try them when we needed to buy a new fridge. The buying process was great and we had the fridge delivered. Here's the thing though, I had chosen a fridge that was too deep (not counter depth) and the thing stuck out like 2 feet into the kitchen. I was sure that I was going to have a problem exchanging it and probably would have to pay extra fees and argue and whatnot. My anxiety was through the roof. Nope! I went in a few days later, we picked out a replacement and scheduled a new delivery day to swap them out. No extra charges, no arguing, no problems at all. I mean wow. It took like 5 minutes. That is service. And they have earned a new customer for all of our appliances going forward. read more

I rarely ever write bad reviews but I felt compelled to in this case. I called this morning asking what ranges were in stock. Seeking a gas range on admittedly very short notice but I do have a reasonable healthy budget - up to 5k . Was hoping to find professional style if possible but open to suggestion. The salesman was a bit abrupt on the initial call surprised I needed it so quick and made me feel like I was out of line for expecting something in a few days. I told him that we would pick it up and install. Didn't seem to phase him. Okay, sorry but whatever. He called back and offered me one model and when I began to ask questions he became very rude and said he felt he was wasting my time. If you don't have what I need then I get it but there are much better ways to respond professionally. Im sure I can find another retailer to take my $$. read more

Dishonest about extended warranty. And terrible service on top of that. What happened was this. Purchased an inductive stove from Novak & Parker. Told the salesperson up front wanted an extended warranty. Do you offer them? Of course. Purchased and installed based their promise of a 5 year warranty, which I had to buy - and I would not have purchased the stove from them without it. After installation finished, went in to make final payment, then they handed me my receipt and a little pamphlet. Three years later the stove starts acting up, and eventually it fails. Service manager tells me, we'll come out, but you only get one repair. What? She gets belligerent. Literally yelling at me on the phone. "Didn't you read the pamphlet?" That thing you handed me after selling me a five-year warranty? Yup, it says it only covers one repair. No one told me that, of course, when they took my money for the warranty. Ended up talking to the owner, but he says, no, nobody offers all-inclusive warranties any more. Would not budge. Two issues with that. 1) My nephew is a Best Buy manager on the west coast. He told me no, the standard in the industry still is what I expect - you buy a 5 year warranty, they service the appliance for 5 years. Best Buy, he says, actually has a 'lemon' policy. After the 3rd repair, if it goes down again, they replace it with a brand new unit. I also have a friend who was a manufacturers' rep for appliances on the east coast. I asked him about it and he said no, that's not the standard. Maybe for an on-line reseller, but a good appliance dealer would never pull that kind of trick. 2) We were loyal customers. Bought nearly all our appliances, got all our repairs at Novak & Parker for more than 30 years. Did us no good. Needless to say, we no longer patronize this company. Now the final insult. With the warranty not yet expired, the stovetop is messing up again. Starting, as it did before, to occassionally stop working for no obvious reason, just once every 2 to 4 weeks. Have to reset the circuit breaker to get it to work again. I should go back to them and ask for another repair, but I know I'll need to hire a lawyer to get them to budge. Is it worth it? Probably not. But it is worth warning you. Do not buy from this company. read more

Incredible service. Knew what was wrong with my washer in minutes. The front desk coordinated getting the part for my washer and fixing my refrigerator (which broke the day after their first visit) on the same day. Joe then fixed the washer in 10min, ran to get a part for the fridge, and slipped into my kitchen and fixed the fridge--I didn't even hear him!--all within an hour. (Yes, I left the door unlocked for him.) Extremely courteous and fast. While I don't want any more appliances to break, when it inevitably does, I'm definitely calling them again. read more

Like many consumers, when I'm ready to purchase a big ticket item, I do a lot of research. While pricing is function and pricing may be the first consideration, customer reviews really make the different. I've made three purchases from Novak & Parker and wholeheartedly recommend them. It's the level of service that differentiates them from their competitors - and they can meet/beat any pricing. The storeroom gave me some good ideas but it was Ryan's knowledge and commitment to finding the right appliances for me made all the difference. This is the only place to shop! read more

I am a returning customer. Good communication from everyone at Novak and Parker. Prompt & thorough service on my Maytag dryer in August 2023 by Byron. I will continue to use N&P, 1016 E Northwest Hwy, Mount Prospect. read more

We have used Novak & Parker several times for various appliance repair needs (washer & dryer, refrigerator, microwave). Schedulers are always responsive and helpful; on my request they corresponded by email, which is much better for me than phone. Technicians are knowledgeable and speak layman's language (easy to follow even for folks who aren't handy). Much of the time, a repair option is available, rather than the dreaded "you need to buy a WHOLE NEW .....". So, when they do recommend a new unit, we trust them. When something isn't working, we always call them first. read more

I needed a new dishwasher and wanted a Bosch. Due to a computer chip shortage, these are hard to find so I was calling all over. I found N&P on the Bosch website, and of all the places I called this was the only place that really asked why I wanted a Bosch. Ryan helped me and after I explained why I wanted this particular dishwasher, he said he would email me some details on dishwashers similarly priced and possibly better than Bosch that were in stock and I wouldn't have to wait. I ended up getting a Miele which is great and also N&P had a faster delivery & install date than everywhere else I called. The D&I guys were great as well. Very happy with N&P and will be using them exclusively for appliances going forward. read more

We were referred to Novak & Parker for buying our appliances through a remodeling company. After going to the place we were impressed with the selection after having gone to ABT and some hardware stores before this. We worked with Alex who was a joy to be around! He recommended models that went well with others and knew all comparisons and reassured us of any concerns. Overall the price was lower than any other store we had checked before and they were able to hold our appliances for 5 months until we were ready without any issue. The installation day went very well. They set up all appliances and made sure they were in working condition. If we needed new appliances in the future we would definitely go here again! read more

Excellent service and an awesome price will definitely buy from this company again and again Thanks Margie Larocca read more

This appliance store is tops. Their prices are competitive, their sales are great, and their service is excellent. Byron, their Speed Queen authorized service rep, came out within one day of my call. He found bad coils that had been damaged from lack of airflow. He cleaned our vent to the outside and pulled out half a bag full of compacted lint even though my husband and I thought we had cleaned it. Once the vent was clean and he replaced the coils, we were overjoyed to learn from Byron that we didn't need a new timer after all. We feel so lucky that the store sent out such an honest and knowledgeable tech who probably averted a fire in our house! read more

Margie is amazing! She has helped us immensely and has had our best interest at the forefront from the beginning! Nothing but impressed with her level of service. read more

Had advertised various appliances on their web page on sale, so I took a picture of the items I wanted to order, a gas range and dishwasher. I went in the next day and the sales person ordered the items and put an order receipt in front of me with the sales prices. When I presented my Discover Card for payment, he didn't pick it up and said the gas range was no longer on sale, and spoke to a supervisor who related the price was $130 more than the sale price. All the other items that were on sale the day before, were still on sale. She related the supplier must have raised the price so the store couldn't get it that cheap. No attempt was made to accommodate or be courteous to me. All this after agreeing to wait for delivery until August 28, 2023, which was about 44 days as told to me by the sales person when he was placing the order with the manufacturer. read more

I had a great experience getting a new washing machine. Didn't need to step foot in the store. I consulted with a salesperson and ordered the unit via phone, and then confirmed a delivery date a day or two later. On the delivery date I got a call in advance with an estimated time of arrival and the delivery and installation were awesome (in the dead of winter no less.) read more

I thought the repair person was efficient and professional and he showed up on time, which was a plus. The scheduling woman was very helpful in setting up an appointment based on my personal schedule. She had a cancellation and thoughtfully remembered that I had grandchildren to pick up at school and offered me the cancellation which worked out well for me. They will be my go to repair company from now on. I highly recommend them. Thank you! read more

Appreciated the professionalism and expertise of the technician and ability to schedule the service. The second call to let me know the tech was coming was not as good because I never got the call but luckily the tech called to let us know he was on the way. They are certified to work on many brands including high end and have been in business for a long time. read more

I was connected to Novak & Parker when I contacted the manufacturer of my stove hood, Best Range Hoods. Novak & Parker was listed as an approved repair company, along with a handful of other service companies on the north shore. But Novak was the one with the best - and most consistent - reviews. I'm happy to report that they live up to their positive reputation! The hood fan would make a terrible noise when it was turned on...and it was getting worse. Novak & Parker were very easy to work with. Friendly service when I called and it was quick to set up a diagnostic appointment. I did have to wait a few weeks for a special part but it wasn't a piece that normally breaks on a range hood. During that time, my emails were returned promptly with status updates. When the part arrived, the team returned and put in the new piece. Smooth service from start to finish. I will definitely contact Novak and Parker for future repairs and as a result of the service, I'm interested in visiting their showroom next! read more

We purchased a dryer and from day one the machine never worked. We had the repair service out 4 out of 7 days that the machine was in our possession. We had to take time away from work and our personal days off to deal with this nightmare. The repair tech said the machine caught on fire and was not safe and disconnected it so we had no further risk. When I repeatedly asked for a working dryer we were referred to the manufacturer who informed us that we were not the first owners of the machine. It was actually returned almost a year earlier. Some of the team were helpful and did their best but the owner Dan Novak was the biggest disappointment of all. He only apologized when I called him out on it. It was the least sincere and sarcastic apology that I have received. They did ultimately replace the dryer so I'll give them that. But they lost our business and we will make sure that we share with all of our contacts. read more

We just purchased a new Speed Queen Dryer and I can't express enough how satisfied we are with everything! From the beginning of our purchase we spoke with Alex and WOW the guy really knows his appliances and walk us through each step and really understood what we were looking for within our budget. We truly recommend the Speed Queen! Also, I have to mention, Kevin, during our delivery & pickup was Excellent & Smooth! The transitions of dryers was easy and his social skills are top notch! Thank You for an Excellent Experience! read more

Former ABT customer. Novak & Parker is the only place I will go. Dena got me my appliances super fast, and worked with me to find them. The installation guys were helpful and thorough. He showed me where the vent were to clean. Small business service. They appreciate the business. read more

My ice maker died. Joe tried to repair it but had to replace it. He was wonderful - knowledgeable, efficient, pleasant. Such peace of mind to know a business you can trust! read more

After weeks of searching other retailers for new Kitchen appliances, I was referred to Novak & Parker. I worked with a young gentleman named Alex who was very knowledgeable and personable. They also have a great delivery and installation crew. I can't say anything bad about my experience. read more

Novak & Parker is #1, by far the Finest Appliance Store in the greater Chicagoland area! The treatment, knowledge and the genuine thoughtfulness of the owner and employees is the greatest I have ever encountered !!! Seriously I can't thank you enough! Dan, Alex, Matt & Joe read more