Had trouble finding an appliance repair company that would take a look at my dryer, which apparently is a high-end waste of space. Magic agreed to send technicians out. The two guys who showed up were friendly and polite. They didn't waste my time or try to sell me on an expensive repair job. They just told me it would be cheaper to replace the dryer than fix it and oh, by the way, to stay away from that brand that the home's previous occupant loved so much. Would trust this company for future repair jobs. read more

Mike from this company entered our home displaying rudeness and aggression, adamantly refusing to engage with me and insisting on speaking only to my husband when I sought clarification about the prescribed repair. Without even inspecting our dryer, he asserted that I required over $300.00 worth of repairs. When I questioned his basis for this diagnosis, he simply cited his 25 years of experience. Furthermore, the service call fee initially quoted over the phone differed from the amount Mike demanded upon completing the repair. Were it not for our urgent need for repairs, we would have promptly requested their departure.I reached out to the company afterward, and they indicated they had never received such feedback previously. Clearly, as evident from other reviews, this is not an isolated incident. read more

Have yet to have any non-great experience with Magic Appliance. Very prompt and professional. Give the the estimate up front and will not only tell you if it should be fixed, but offers recommendations of what to buy based on their repair history. I have an old house with old appliances, I've used them 4 times on 4 different appliances. They are prompt and stand by their work. read more

We had a very bad experience here with a refrigerator repair. After a first visit and part replacement failed to fix the problem, the technician returned and was (in our opinion) hostile and confrontational about the fact that his prior fix had not worked. Turns out, all we needed to do was to defrost the unit. Recommend to avoid. read more

They were able to send a repairman to my home within 24 hours of my call. Their prices are very competitive. They offer multiple types of discounts and promotions. read more

My fridge went bad. Stopped blowing cold air. I called several places. Many were booked out too far. Magic appliances was a able to come out in a couple of days. The issue wound up being a part that went bad. Gene the repair person had the part in his truck. Explained to me that fridge should work by the next morning which it did. Clean, smooth process. read more

Our frig stopped cooling. Called them and got a very prompt response. The technician came out as scheduled, repaired it fairly quickly by replacing the fan. read more

We had a problem with the install of our Bosch dishwasher from ABT that was done about 2 years ago. My dishwasher was moving inside the space underneath my counter. Based on the reviews from Magic Appliance I decided to give them a call. And Vlad was here same day! He is so friendly and absolutely knows his stuff. They used the wrong mounts to secure the unit in place which was causing it to move. Vlad was literally here maybe 15 minutes and was able to fix the problem. He's definitely knowledgeable. And timely too. I would highly recommend them! read more

Don't even think about this place, very bad service. When you call they will be nice and come to your home and temporary patch it and say its all good now and then give you 30 days warranty and when you call them they will argue about the warranty and after arguments they send someone and the guy comes in and say that you cant do anything and when I said that thats not what last repairman said and the Tech said he no longer works, this happens to me and with my friend as well. Please do not use this company, I would rather reach out to manufacturer as the repairer said then reaching out to this company read more

Not the friendliest guy in the world and I thought $200 was a little steep for a 5 min job to reattach a gasket that had come loose. But I agreed to pay it so there is that. However, was able to come out day I called so that's a plus. read more

Vlad repaired our Samsung refrigerator.Vlad was ver yprofessional,knowledgeable and arrived as scheduled both times. We plan to call Magic Appliance Repair for any future appliance problems. We were very pleased with their service. read more

Since ABT is such a trainwreck now, we needed to find a new appliance service company. ABT cancelled on us and set the new appointment for a week later. I called these guys at 8 in the morning on a Friday. By Noon our dishwasher was fixed! What was the issue? ABT failed to connect the top hose to the dishwasher which caused massive amounts of water all over our floor. read more

I called the company because my dryer stopped drying clothes. I was given the cost for the tech to diagnose problem. She told me since the tenants are the ones in the house to have them schedule the appointment. For some reason I the owner was not able to schedule it. I was ok with that at the time. OK, tech arrived and contacted me to advise me of the issue, he told me he had the part available in his truck. I went ahead and agreed to fix the dryer. Then he asked whom would pay for the service I advised him I would. He started to argue with me stating that my tenats had to pay. I was a bit taken aback with such a ridiculous argument. I advised him that it was my home I decided how I want to handle the monies of whom pays. He said the office would call me in 3 seconds. I didn't want to wait so I called the office and the lady I originally spoke to answered. I advised her of the issue and also stated that she gave me a different price for tech to go out and diagnose the issue and now it's higher, she no it's $$ I. I didn't press it because I was annoyed and wanted to be done with them. She apologized for the misunderstanding with the tech. She also stated she doesn't know why the tenants called to schedule the appointment. I was seriously done, I told her the reason the tenants called to schedule the appointment was because that us what you told me had to be done. She had nothing to say. The only reason I agreed for them to continue with the work was because I didn't want to look for someone else I just wanted it fixed. I will not be using them AGAIN! They give you one price for tech to go out and then it changes once tech is there. The communication issues also another mayor reason I will not be using them again. I will not use them again read more

I had same experience as Rocio S. Not professionals and bad customer talking experience; i think this a family owned husband wife business. If I saw this review may be I would not approach them. What you will loose is the initial call amount. I wont recommend. Thanks read more

Very happy first time customer: quick response, was able to get on the next day's schedule, professional. Vlad had the part with him and freezer was fixed within the hour. I'd absolutely recommend them to friends! read more

Had work done 2 weeks ago had no idea what was wrong. They found a bad grounded wire which was dangerous and fixed it. He explained everything came on time and fixed it correctly. I was very happy with the service and price read more

The best in the business. Vlad is not only the nicest guy, ever, he knows what he's doing & will explain to you(if you want to know) what happened & why. He can fix anything!! Same day Service!!! I never call anyone else. read more

Terrible service Don't ever use to fix appliances Used today 3/10/18 Rude owners read more

I had Vlad out this afternoon on a refrigerator that had quit working. First of all, the response was almost immediate. I called about 1:00pm and he was there by 4:00pm. He quickly determined the problem and had it fixed in no time. He took the time to explain the problem and even gave some advice on how to maintain our refrigerator to avoid future issues. He is courteous, professional and I would highly recommend this company. read more

Our ice maker stopped working yesterday. I called and was able to get an appointment for someone to come out today. Gene came in with a mask on. (thank you!) He diagnosed the problem within minutes. He replaced our ice maker very quickly and efficiently. I was thrilled that he had a new one in stock. The price was also very reasonable. I would not hesitate to recommend this service. read more

I can't say enough good things about Magic Appliance Repair. I booked an appointment for the day after I called, but they had a cancellation, so I got same day service! The repairman was very professional and courteous and gave me great advice about the dishwasher he fixed as well as a problem I was having with my range. read more

Timely, friendly, honest, get the job done at a good price. Have used them for washing machine, fridge, and dishwasher repairs.

Got to magic from a friend. Vlad was awesome!! Great job. Would call back in a heart beat.

"Same day service" meant: 1. say it's fixed when it's not, 2. return to the house late the following day, 3. say they don't have time to inquire about the part needed until the next day because they have too many service calls So, if you want this to drag on forever - these are the guys to call. I would also give negative stars if I could! read more

Had an issue with a Fisher Paykel dishwasher and most companies said they wouldn't touch it. I called Magic and had an appointment scheduled for the next day. Vlad showed up, took apart the dishwasher and noticed that the issue was actually at the valve. So, he put the dishwasher back together, got to work on the valve, and a couple of minutes later we had a nice water flow. He also gave me a couple of tips on how to properly clean the dishwasher and, even after leaving, came back to my door to give me another tip about my piping. Overall, Vlad was great and I would recommend him without question. read more

On time (same day appointment - squeezed us in), fixed the problem (had the parts for our oven in the truck) and gave us tips on other appliances. Definitely would use them again. read more

Called magic appliance repair and they sent a technician named Ed out to my house to fix my dryer a few hours later. Completed the job in about an hour and everything works great now. Would highly recommend this company to anyone. Great service! read more

I so rarely have had this kind of stellar experience that I had to write a review. Vlad showed up the same day I called to repair our refrigerator. He truly went above and beyond - showing us some potential issues that we may need to address in the near future and patiently walking us through the ways to solve them. He also mentioned that our type of fridge has an alert on it since 2008, when there was a child that was playing with the fridge and it tipped over and killed him. Then he helped us to put the proper childproofing steps on to make it tip-proof. Truly above and beyond in his service - and could not have been nicer. Will definitely use Magic Appliance again. read more

Wow advertised as the least expensive ! Replaced a $30.00 part on my oven in less than 45 minutes and was charged $257.00 when I said to the man that he has this hourly wage is unfair I was told he works fast because he is experienced and others would take longer, this is why the price was so high! All this with a 90 day short 90 day warranty. read more

I called Magic based on Yelp. They had a tech (Ed) come out the next day, inside the time window they promised, to diagnose a problem with my Thermador double oven. He was friendly, knowledgable, helpful, and very professional. He went through very logical steps to diagnose the issue (I'm an engineer) and came to a decent solution for which part needed to be replaced. His fee was very reasonable for the diagnosis and will be applied to the quote he gave me should I choose to proceed (the control board part is quite expensive, so I may replace instead of repairing the oven). I would use Magic again without hesitation. read more

Great service reasonable and responded immediately and fixed my sub zero freezer: thank you Gene and great job

Long story here, but basically we had two appointments with Magic Appliance. First Appointment - Technician came to our house to diagnose the problem that was causing our dishwasher to leak. This was done in about an hour and the cause was a leaky seal on our appliance. The replacement part was ordered. Second Appointment - Same technician came to install part. Installation took about 1.5 hours. After the installation the dishwasher was still leaking. The technician worked for another hour and found the true cause of the leak to be several small pin holes in the floor of the dishwasher. The holes were tiny and unless you were underneath the appliance with all the insulation removed you would have not seen the leaking water coming through. Ordinarily this is where the repair company would get one star, but Magic Appliance handled it the right way. They apologized for the incorrect diagnostic, offered to try and seal the leaking pinholes, with the understanding that they couldn't guarantee the work (basically there were several small holes, the area gets a lot of heat due to the drying mechanism and he didn't feel right about saying that the sealant would work for the long term). We decide against putting additional labor and work into a dishwasher that we were going to have to replace in the near future. When it was time to settle up the technician said that we owed him nothing and apologized for not seeing the pinhole leaks originally. He was so friendly and genuinely apologetic that I cut him a check anyway, but it was not expected and was more or less a gesture to thank him for his time trying to get our appliance working again. I wish our repair would have been more straight forward, because I would love to give them 5 stars. I will for sure be using them in the future and appreciated their honesty and hard work. read more

Called Magic Appliance because of a problem with the washing machine. The Technician, Edward, was absolutely clueless and everything seemed to be such a chore. He kept moaning and groaning because he had to move the washing machine. Misdiagnosed the problem the first time, causing us to buy a part that was actually not faulty. Had him back a second time, he thought he figured it out...possibly a pump problem, gave me estimate for part, around $400. I asked him how he could know since he didn't even take the washing machine apart, he said it's a guess it could also be just a clogged drain. Taking it apart was way too time consuming and he had to send somebody else back. Needless to say I am done with this company, not to mention this guy smelled so bad I had to air out the laundry room after he left. read more

I would do neg stars if possible, The most rude and unprofessional company I've ever come across, After the first guy came out, diagnosed the problem. came back the second time, ordered the wrong part. And the tech started to yell at the two women in the household because it was our fault that the wrong part got ordered somehow... After being yelled at for the second time, and being 3 hours late, they send a second guy that speaks little english. hes here now an well see if they can get it right the third time around. read more

For some background, I own my own condo for 4 years. I have never called a repair man in my whole life. After living with my dryer squeaking noise for way too long, I googled a repair service. Since Magic Appliance had fantastic reviews I decided to give him a call. I described the issue to him, sent him the model number of my dryer and when he came by, 30 minutes later it was fixed. I feel I paid a very fair price for the service I received and my dryer works amazing now. This was SO MUCH cheaper than paying for a new washer/dryer. I highly highly recommend Vlad. read more

I was so impressed with this company and would absolutely call them again. They came out the next day with a knowledgeable repairman that was able to fix the refrigerator in about an hour. He immediately diagnosed the problem and had the necessary part to fix it. The company charges $60 to come out, but applies that to the cost of the repair. Just had him out a second time to fix the oven. He was on time again and Vlad again had the correct part in his truck. Best company to work with! read more

Quick, friendly and professional service. I called on a Monday morning to have my dryer repaired and Vlad was able to come out the same day. He expertly identified the problem and solved it. Pricing is very reasonable. Highly recommend. read more

Had an issue with my dishwasher. They came out very promptly and got it fixed right. I would recommend them for sure.