As is the case last year, we suddenly had an issue with our HVAC system. We have two, and R+R…read morereplaced one last year. This one was the older one. I called Jeff, and just two days later he had a crew out to take a look. Jon and Josh were all over it and even had to climb up into an extremely hot attic area to check the indoor part of the system. And guess what? He found a deflated birthday balloon had somehow gotten sucked in who knows how long ago! (We've only been here a year). So remove that, do a routine maintenance on the system, and Viola'! For a couple of hundred bucks we're back in business. So that's about the overall business, outstanding service, and awesome low cost. I hasten to add that due to an illness in the family my wife has been staying up all night and cat napping when she can. She was sound asleep when Jeff and Josh arrived so I asked if they could keep their voices down. They talked in whispers and literally tip-toed through the house. Great guys who well deserved a huge pat on the back (and a nice tip to buy their lunch of course) THANK YOU R+R!!

Fast Far Friendly Service Jon is a asset to this company. Will use again just hope it's not to…read moresoon.

Wow quick same day preventative maintenance and inspection of our system before we put our house…read moreon the market. Yuri was the tech that came out and wrapped the line set on our heat pump and checked our furnace. Older system but said it seemed to be running fine.

We bought a new house and the HCAC started acting up. I found a magnet for A&R Mechanical on our…read moreunit, so I gave them a call. The line was busy all day for four days straight. I put my information in their website to receive a call back. Nothing. It's been four days. I get that it's summer and folks are busy but you can't return a call? Even if it's to let me know you're covered up and I should look elsewhere? Why have a contact form on your web site if you're not going to contact me?

Don't use them. They billed me $360 for a diagnosis and then gave me an estimation over $1000 for…read morethe repair which was eventually done by another heating and AC company for $300 as a total. There are quite a few awesome heating and AC companies in Moses Lake. Polhamus should be your last choice.

How about quote your customer that requested a quote for a new heat pump in a timely manner. I was…read morenever quoted. Your loss, goodbye!

I called and requested an appointment to have someone diagnose my heat pump and find out why I had…read moreno air conditioning. An appointment was set for Friday March 28th, between 12 noon and 2pm. I was told the technician would call when they were on their way. We were home all day on Friday, expecting someone to show up for the service call. At 2:15 pm, when no one showed up, and we did not receive a phone call, I called Basin Refrigeration and the lady told me the technician probably got hung up on another call. I told her that the technician should have at least called to let us know. She checked with the technician and then told me he would be at our house within an hour. I informed her that if he did not show up within an hour, I wanted to cancel the service call. About 5 minutes later I received a call from a different lady at Basin Refrigeration, and she told me the only time they could guarantee that a technician would be at my house is if I booked for the first thing in the am! She then asked me if I wanted to cancel the service call, since they could not guarantee the technician would make it to my house today, the same day as the service call was scheduled. I cancelled the service call. Told her that if the service call was set up for Noon-2pm and I wasn't home when they showed up, they would be upset and mark me down as a "no show". I would not, under any circumstances recommend this company for any air conditioning, heating, plumbing or otherwise.

Can I give negative stars? Basin doesn't care about the little guy AT ALL. I called Basin for…read morerough-in help (new construction) back in 2021. Despite my plea, they were "too busy" and made it clear they wouldn't help w my new construction. Two years later I practically BEGGED Basin to help with a mini-split AC installation and again I was shut down by the receptionist (who might be named Cruella I'm not sure ). "Could I speak with the owner?" Was my plea but I doubt my problem ever reached his desk. Basin is a very large company and they may have gotten large by doing the small things right and caring for us lonely homeowners but NOT ANY MORE. If you want caring, "community-driven" help from people who care - this is NOT Basin's model. GO SOMEWHERE ELSE.

As a commercial building manager, I have depended on Central Washington Heating and Air for all of…read moreour heating, Air conditioning, and duct work needs. Les, the owner worked up a plan to replace all of our heat pumps, air conditioning units and thermostats which allowed us to take advantage of all the PUD energy savings refunds available. We have great warranties, and they respond to any problems imediately if possible. Central Washington Heating & Air has top notch employees, starting with the receptionist who is delightful, to each and every technician who go beyond just taking care of things, to making sure everything else is running correctly. Their technicians are knowledgeable, positive, well spoken and just plain nice guys. I am glad that I can always depend on CWH&A.

It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

Abel made an emergency fix on my water heater late in the evening. He was very professional. He was…read morevery efficient in fixing my water heater. I will highly recommend him to my friends and family. I will for sure use his services again.

From the owner: Whether you're a homeowner or manage a commercial space, you deserve an environment that's…read moreperfectly comfortable. In Sunnyside, Primo HVAC is your go-to trusted HVAC company for all heating and cooling needs. Our team, fully licensed and insured, ensures you experience just that. We proudly offer a 10% discount for teachers, first responders, and veterans. Our quick turnaround and commitment to craftsmanship and customer service make us a preferred choice in Sunnyside or Yakima .

Our family has been using Cascade Mechanical for many years for our HVAC and electrical work. They…read moremaintained the HVAC for my in-laws before we purchased the house from them; and they have been awesome through a major remodel as well as the semi-annual maintenance items and when "weird" stuff happens. Good people!

I was so disappointed in this company. I went to Cascade Mechanical this morning to purchase a…read morecapacitor for my heat pump since my air conditioner had stopped working. While talking to the manager, I mentioned I tried a capacitor that was a different size which didn't work so I figured I needed to buy the right size and asked her if that could have been the problem with the one I had bought. She said the size shouldn't matter and that there was something else wrong with the heat pump, and that she could have a technician come to our house later this morning. The technician arrived, replaced our compactor which took approximately 5 minutes and waited an additional 20 minutes to make sure it continued to work. This $55 capacitor which my husband had intended to purchase ended up costing us over $400 for a 5 minute job. What a rip off!!!!

I haven't used their company for services but was in a situation where I needed a place to park my…read moretruck for a few days and the customer service and hospitality was beyond expected!! I didn't have any money to offer but they weren't concerned about that. I live in Idaho and was passing but if I lived in the area I would definitely go to this company, everyone I had the pleasure meeting was super friendly and kept my truck safe!! highly recommend them and if ur on the fence just pop in there you'll see it's like a big family and will welcome u just the same!

I want EVERYONE in the Moses Lake area to know in my book Hochstatter Electric has REDEEMED my…read morejudgement, business and recommendation! I am specifically talking about the ELECTRICAL part of their business. They immediately responded to a request to inspect for our duplex sale. They were HONEST, ethical and prompt. I will tell you that not every electrical business in ML has this going for policy. HONESTY goes a LONG way!!! THANK YOU Hochstatter Electric for the prompt, HONEST service we received!! You are by far the most ethical electrical company we have used for our house sale! (No matter what others think this is still a small town and burning people is not going to do you any favors! Aka the other guys)

Great service and very knowledgeable about hvac. We have used Mike and crew several times now…read more Always happy with the work.

From the owner: With over a decade of experience, our fully licensed, insured, and bonded team have the skills…read moreneeded to diagnose and fix your heating and cooling needs. Using American Standard as our go-to brand, Seasonal Energy Services offers residential and commercial AC installations, Furnace and Heat Pump installations, annual maintenance, HVAC repair services, and Mitsubishi Electric Mini-split installation. If you need a new installation or system replacement in the Yakima Valley or surrounding areas, give us a call today! *We offer a 10% discount to Seniors, Military, First Responders, and Emergency Medical Personnel. Please contact us for details!