Novani

(77 reviews)

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

XFINITY San Francisco

1.1

(79 reviews)

We were offered Xfinity mobile free for a year because we started Xfinity Internet and so we took…read moreit and added a line for our teenage daughter only to find out they didn't honor the deal and started charging us $47 every month. Because we trusted that they wouldn't charge us. We didn't notice this charge until seven months in what's worse is each time we call in they promise to refund us in 10 to 15 days and then never do it. They actually held our phone number hostage from transferring because we stop paying the bills that we were told was supposed to be free and they wouldn't give us the transfer pin until we paid last month. If I can give -10 stars to this company I would if I can move away from Xfinity Internet I would as well because it is slow and frequently cut off And doesn't

Moving my Xfinity internet service should have been routine. Instead, it required two store visits…read moreand 12 phone calls--including four today!!! Just to activate my Wi-Fi in my new home. Xfinity somehow created two accounts for my new address, disconnected one, and assigned my equipment to the cancelled account. I did none of this, yet I spent hours trying to correct Xfinity's internal mistakes. This was either during my first or second visit to the store...2 store visits - really!!! During the first call this morning, it had a wait of 42 minutes, and then spent another 20 minutes with a technician who tried but was not able to move the equipment to the active account, and was then transferred to the disconnection department. That representative insultingly told me I "didn't understand." I understood perfectly: Xfinity created the duplicate accounts, assigned the equipment incorrectly, and repeatedly failed to fix its own error. AND then blamed me! Thankfully, on the last call today - #4 and the 12th during the last few weeks - I reached Ken. He listened, took ownership, and finally activated my service. Ken was exceptional and deserves recognition. Ken earned five stars. Xfinity's broken systems and appalling customer experience earned zero. If Ken hadn;t fixed it - I would have left my 20 year connection to Comcast for ATT. If this is how you treat a long term customer for wifi - how would you treat a phone customer??? I'm pretty disgusted with Xfinity at this time!

LMi Net

4.5

(162 reviews)

We have LMI.net for many years and the internet speed is getting worse…read more It has been so slow in the past few weeks and completely down today!! We called and left messages, sent emails, logged a ticket online, and NOTHING happened after all these frustrating hours! I know today is a holiday and they are closed. But as an internet service provider, they don't even have one on call staff?! Unacceptable!

This company is the best! Great Internet, great employees, great dogs in the lobby, and they even…read moresponsor a rescue pig named Wisteria. They resell Sonic, so you can easily switch to them, get a month free, and support a wonderful local business.

Xfinity Store by Comcast

1.4

(1.1k reviews)

I usually don't leave reviews... but this quite literally was some of the best customer experience…read moreI've had, just in general. Obviously it's annoying to get there and they say you're 4th in line and you have to sit around. But then I was taken over to Dominic, who was so helpful. He helped me replace my internet router with no issue at all. Let me know I needed to return the old one within 15 days. Then I told him I felt like I was paying too much for cable and internet and he walked me through the options for some different plans. I ended up getting a new router, a better deal on my cable and internet and in the new plan there was an iPad included. If you even go to this location, try to get hooked up with Dominic. He's literally the best. And also, he started helping me at around 6:50 when the store closed at 7. He was patient and worked with me until after the closed. Please give this guy a raise. He was literally the best!

It's really sad how we have so many different ways to recycle set up in San Francisco, yet you can…read morereturn a product like this. This product can't be recycled without having to go to the dump. When you call the store they won't even taken the item back for free to properly dispose of it. It works 100% fine, and simply for discontinued service they won't help you even DISPOSE OF THE ITEM PROPERLY. It goes to show no matter how much you do as an individual that recycling and garbage will always be pointless in the grand scheme of things because of these evil corporations. A harsh reality to residents of this city who do so much to keep it clean, yet are forced to live at the mercy of these corporations.

Unwired Ltd

4.3

(28 reviews)

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Sail Internet

4.4

(201 reviews)

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

AT&T Internet

1.1

(1.7k reviews)

Thomas is an asset to AT&T! Sunday I found our service on…read morethe ground, 1 call and 45 minutes later Thomas called and said he be there in 30 minutes, right on time! My wife and I found Thomas to be very punctual, professional, and patient. We were very impressed.. It was very thorough and knowledgeable and relayed information to us very clearly. Thank you so much for all of your help and attention to our issues with the Internet. Sincerely Michael and Dianne Tambornini

WORST customer service EVER!!!!!! Do not use them for business. There is no tech support at all…read more Trying to register an account online so we can have access to our statements. We have spent more than 5 hours and were told they cannot help us.

Verizon

3.1

(90 reviews)

•$$

I went to the Verizon store and got the best service possible from Mr Joshua Swift. I am 74 years…read moreold and know nothing about smart phones. Here is my list of problems: the flashlight app, a flash for the camera, reading the phone in direct sunlight, putting g mail on it and deleting unwanted files. Mr. Swift was fantastic : patient, informative and expert. We also talked about the new Galaxy 8, and I can see that I will be bringing back my family to get new phones and a new plan.

D.J. Was very helpful in upgrading me to the new IPhone, IPad and Apple Watch. I also got home…read moreinternet. I would recommend the service here.

Nova Locksmith

(1.6k reviews)

Alex was very professional from start to finish. Clear communication, arrived on time and worked…read morequickly and efficiently. Great service!!

Alex responded quickly, arrived when he estimated and tackled the problem with efficiency and…read morecompetence. He explains keys and locks like no one has ever done. He solved a mystery of why one door would lock "by itself out of the blue". Even the local locksmith who installed the commercial lock never explained how it functioned. I will be using him again. A very smart touch is his name and phone number is on the new key! Good move, Alex!

Compupod

4.5

(343 reviews)

•$$

The gentleman who helped me was the best. I was terribly frustrated because my phone went kaflooey…read moreon me. The screen froze, so I couldn't phone, text, email, or do anything else that's important to me. I spent hours trying to unfreeze the phone. He asked what the problem was, and he fixed it in less than a minute. COMPUPOD is now my go to place before I start pulling my hair out. I'll also make it my go to place when it's time to replace my phone. Thank you so much for your fine service. ,

I've been coming here for about a year to service my PS5 and controllers, and up until recently,…read moreI've had positive experiences. The staff is usually helpful, and turnaround times are pretty quick. However, my last experience was really disappointing. I brought in my DualSense controllers to fix analog stick issues and paid $100 to repair three knobs. Just one week later, I had the exact same issue with one of the supposedly repaired sticks. When I brought it back, I was charged an additional $60 to fix what should have already been resolved. What's most frustrating is that I couldn't get a clear explanation as to why I was being charged again for the same issue. If a repair doesn't hold up after a week, that should fall under some kind of workmanship guarantee--not an additional charge. I want to continue supporting this business because I've had good experiences in the past, but this situation felt unfair and left me questioning the quality and accountability of the repairs.

Cable Shmable

(114 reviews)

I needed some help cleaning up my Unifi system and my in home wiring. Contacted them and they gave…read moreme a reasonable quote and were able to squeeze me in due to a cancellation in their schedule First they came and mapped out my cables and tested their quality. I had them replace an older Aiphone intercom with Unifi access and they came and installed a Unifi door reader, cleaned up my door strikes, installed a unifi in wall in a rental unit so we could pass through an additional POE port to a Unifi intercom and then came up with an idea to consolidate my networking gear in my garage so I changed scope after day 1 to include that and also setup a gate hub automation. I also had them do a new cat6 run and they did a great job with that as well as patching up the holes from older cables. Great communication - they know their networking and Unifi gear and I would recommend to others looking for ethernet/wireless/security cameras and expertise with Unifi gear.

5 stars for Cable Schmable. When I first contacted them, I asked about repairing the coax in my…read morecondo so I could set up a MoCA wired backhaul. Rather than trying to sell me unnecessary work, they explained that my internet provider might repair it for free. That honesty immediately stood out. After doing more research, I decided against the coax setup and called Cable Schmable for a full home-network installation instead. They recommended a high-quality system at a fair price and were able to schedule the installation quickly. I unexpectedly had to stop the work midway through the installation, and they were extremely understanding. They even declined payment when I offered to compensate them for the interruption. They returned the very next day, finished everything, and did an excellent job. I now have blazing-fast, reliable internet throughout my condo, and the gateway they installed has great features, including built-in ad blocking. Honest, knowledgeable, responsive, and professional. I would highly recommend Cable Schmable.

Grey Matter Technical Services

(210 reviews)

Always excellent communication, excellent thorough work, and very fair prices.. I wouldn't go…read moreanywhere else!

I contacted them about an issue with the charging port on my laptop, and they immediately got back…read moreto me with super helpful information that solved my problem. Thank you!

iPhone Repairing

(985 reviews)

I reached out through yelp and was quoted $120 cash for a screen replacement. Which was much lower…read morethan other places I've reached out to. The only thing is there is no product guarantee. This is explained prior to receiving/paying for service. But the reviews and past customer happiest led me to come here. I was also told I would be given the opportunity to test the screen before paying to ensure I was satisfied. Located in Westlake, once you get to the front door of the building it's a short easy walk up upstairs and it's the first office on the right. I signed in, he told me a few housekeeping things to be mindful of after the phone gets repaired. I dropped off the phone and it took no longer than 15 minutes. The screen worked great! Very responsive and felt like a brand new phone. I tested it and happily paid. I would not hesitate recommending people to come here for iPhone repairs. Easy consultation, fast service and good communication.

I met with Khan today less than an hour before closing and he was able to take me in and fix my…read moreiPhone screen in less than 10 minutes. He was very kind and made sure that I understood the process and any subsequent notifications that may happen after I get a screen replacement from a non-Apple provider, which are temporary and harmless. He also let me check for dead spots on my phone just in case. TLDR: very helpful and detail-oriented, would highly recommend!

First Tech Networks

4.8

(130 reviews)

Another good experience with First Tech Networks and John Jiang…read more He installed a Doorbird entry system for us a few years ago and it was malfunctioning. John responded to my emails on a Sunday evening and he even power-cycled the system for us, which temporarily restored functionality. John contacted Doorbird on our behalf; happily, Doorbird were able to make a remote fix for us.

As the building manager of a 25-unit condominium building, I…read morehighly recommend this company--particularly to other building managers and property professionals. Their combination of technical expertise and customer-focused service is exceptional; | doubt you could find a more qualified or responsive team. From start to finish, their professionalism, punctuality, and attention to detail were evident. They arrived precisely as scheduled and took the time to consult with us on optimal camera placement before completing a flawless installation of our new security camera system. The resulting video quality is exceptionally clear and sharp, exceeding our expectations. The entire experience was five-star in every respect. The only suggestion I would offer is to review your Wi-Fi upload capacity with them in advance to ensure the best system performance.

Novani - isps - Updated July 2026

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Can I give this business a ZERO star rating? Is it possible, because if it were, these guys would…read moredeserve it. I mean, "stars" are cool, they're nice symbols, even if you only see ONE. SWB Consulting doesn't even deserve a single star, NOT A ONE. OMG, this was a nightmare on just about every level you can possibly imagine for a business to business scenario. Let's say this was on the grandest over budget B-movie Horror scale of things, with plenty of gore, bad special effects, cost over runs, bad actors, and bad timing. On the comedic side of things, this could have been a laugh riot of "The Office" level proportions. Laugh, cry, or scream...it cannot begin to describe the utter horror or horrors. We hired SWB in good faith to help us author and code our new websites. Our initial meeting was pleasant and they smiled, promised us the moon and understood "exactly" what we wanted. They did have good examples of work they previously completed for other clients, so that inspired confidence as well as the owner of SWB who was professional and receptive. After we sent in our deposit...the true terror began. The hockey mask went on, the "chee chee cheee cheee" sound track turned on and SWB Consulting proved themselves to be the absolute worst company to work with in almost every way. I will say their only positive asset was their project manager(new) who replaced their original, who was initially tasked with our projects. He tried to salvage the complete mess left from their previous project manager and the series of developers who proved their incompetence time and time again...for over 18 months! YES, 18 months! Ultimately, even he could not bring back to life anything that was already done. Our websites were errors built ontop of errors with sloppy sutures and dirty, infected band aids culminating in the most monstrous Franken-mess imaginable. We would have axed the relationship mid way thru, but we were already deeply invested and paid out a significant amount of money for the "work" done. After a new do or die meeting with SWB's CEO, promises were made with pleading sincere eyes, stories were shared of their original project manager being fired and then peeing in their office coffee pot were revealed, admittances of missing files and emails, and fingers pointing at mysterious partner developers who were to blame, all came to light. We gave them a 2nd chance in the hopes our preliminary graphical layout work and money were not all in vain, but in the end it was all for naught. There were virtually nothing but rotting pages and admin 'functions". Nothing worked. Everything presented to us by SWB required us to discover the bugs, which were of epic proportions, like buckets and buckets of stale congealed blood. Nothing could reanimate this monster. It was a total loss and at GREAT expense. SWB made no offer of credit, partial refund, compensation of an incomplete project which went grossly over budget, wholly defective, and behind schedule. When we tried to call and email Sebastian the CEO, none were returned. SWB Consulting(should actually be changed to "Insulting") could and should be brought up on fraud. Their business practices were and are criminal. I will take the blame for being suckered into their nefarious scheming. My bad, and a very expensive one at that. Well, if there is really karmic pay back in this universe, SWB will surely burn in Hell. In Hell, may they bunk next to Pinhead and fight over maggoty scraps with mobs of stinking zombies. Shame on you SWB, shame on you Sebastian... If ANYONE has heard of, or was considering using these people, you have been warned. DO NOT engage with any business dealings with SWB Consulting. You WILL BE SORRY. STAAAAAAYYYYYYY AWWAAAAYyyyyyyyyyy, SSsstaayyy Aawaaayyyyy!!! (insert rattling chains and "wooo woooing" tortured ghost sounds here). :::::::::::::::::::::::::::::::::::::::::::::: Since posting this review I have had numerous msgs thanking me for the cautionary review of SWB as well as a few msgs sharing similar experiences as unhappy clients. It's a damned shame when a service provider is so amazingly underwhelming if not outright maliciously negligent. I truly hope that no one else would have to experience what we went thru with SWB. Thank you to all wrote me for the support and similar negative testimonials.

I only wish I had researched this company further to see the experiences other people had with…read morethem. I had the same experience as Patrick - our project was a complete disaster I received no product for my work and Sebastian (the CEO) and SWB Consulting refused to return me my sizable deposit. We had many meetings where they promised us the world. They came and visited our event on-site to see how we run it, and they came and sat in my office for 5 hours telling us they could do everything we asked of them. In the end, they could do NONE of what they promised. They promised many "out of the box" features that they would tweak slightly. Well, as it turns out, they barely have these features and they don't even have the technical know-how to change their basic options much less any that are much more complicated. We had an expensive project, and the complete change orders that they initially submitted were on a 10-page Word document with 4 pages devoted to how my employees were gonna log-in. It became so clear to me that SWB had no clue how to deliver the product they had promised to me. I called up the next day to cancel the agreement and to get my money back. That was December 2009. It is now July 2010 and SWB still refuses to give back any of our deposit. Sebastian refuses to take my calls or even answer any emails, and every time I call his other colleagues Nima and Colleen will have "just stepped out". He sent an email in March 2010 saying he would give back ~20% of my deposit which, exasperated beyond belief, I agreed to. And now he won't even send THAT!!! If I could give them 0 stars I would. This has been the absolute worst company I have ever dealt with.

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The Techie One