Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

My transactions with Sonic have resolved since 2017. I remember there were a lot of issues since I…read morewas the first person in my building and they had to rewire and configure everything. The speeds are some of the highest with fiber optic. It is true that I can reach a real local person within minutes. All pluses so I have stayed.

Thought I should update, especially for those in SF and South Beach/SOMA area. Service remains…read moresolid, with occasional maintenance or unplanned interruptions (thankfully largely outside of work hours). I think the value is still good for the speed and consistency (also discounted if you sign up for the full year), however I would be remiss in not mentioning their are now other fiber internet service providers. In particular "Sail" has been advertising heavily in our building for which I've also heard good things. If you do decide to sign up for WebPass, here's a referral link for a month off: https://webpass.net/signup?code=jerry-107147

While the service is reliable, the support is complete trash now. They'll do anything to get you…read moreoff the line, mostly in the form of lying about calling you back, lying about fixing it soon, or lying about lying. Don't give these assholes your money any more ... alternatives exist.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

Xfinity's Internet connection is very good, but everything else about Xfinity is horrible,…read moreparticularly and especially its customer service. If you (1) like a tinny robotic voice to answer your call and (2) to provide you no live human being or customer service for help, and (3) cuts you off the line if you do not comply and agree to only receive mechanical, automated responses, then Xfinity is the right place for you. It's shocking that the human touch is totally missing from any and all customer interaction with Xfinity, and that its basic mode of operation is to mechanically give the customer the finger at the mere suggestion he or she might need to speak with a live human being. Even the installation I received of my Internet connection in my home was lazy and parsimonious, where the installer refused to simply hang the cable on the wall as any AT&T or Sonic installer has dutifully and helpfully done in the past. Even the manager of the installation department goes on the offensive at the mere suggestion that cable installation involves some finesse. Every time I need to get information from Xfinity I encounter a robotic voice of a woman who lies about her helpfulness and her understanding and does nothing but serve as an automated middle-man between you and a link Xfinity wants to put on your phone where the odds of actually getting the information you seek is less than 50-50. It's just mind-boggling to me how ineffective, obtuse, indifferent, time-wasting and malignant is the management of this company and how if, by some miracle, you do get to speak to a live agent, the live agent speaks English poorly, does not understand your problem, and just refers you to another department and then to another department and then to another department -- until you hang up in disgust and go online to research the problem on your own. And for each inquiry you make to Xfinity, Xfinity plagues you with the question: "Would you recommend Xfinity to a relative, friend or neighbor?" -- each and every time and even when you weren't able to get through to anyone at all! The combination of greed and robotic indifference to the customer that makes up Xfinity is a nasty, disreputable and dystopian concoction and scam, and the owner and management of this company both deserve to lose their business where filing for bankruptcy is the only option. I pray that it happens soon.

Let's start with Xfinity internet reliability. In my service area (FiDi/Jackson Square) the…read moreinternet is down part of the day multiple days of the week. When you call you often can't talk to an agent, but even when you do the agents can only send signals and test your equipment. I've been told by an Xfinity service technician who came to my place is that Xfinity doesn't have the capacity to service all the customers in my area. There is no attempt, though, to adjust what they charge to account for the lack of internet connectivity. If at least the times it went down were consistent I could at least try to plan. But there's no consistency. They are perpetuating a fraud by selling service they know they can't provide to new customers , and by continuing to charge existing customers full price despite the frequent downtime. I'm investigating alternatives like Monkeybrains because Xfinity, or Comcast, or whatever they call themselves now just SUCKS!

I have been with LanMINDS for over ten years. They delivered wireless Internet service to an…read moreapartment building that I managed. Now the house I am in on Northside of Berkeley is one of their single-residence accounts. At the apartments LMI would answer service requests very quickly, and did not hesitate to install a new radio when the existing one reached the end of its life cycle. Now, as always, I can get knowledgeable tech staff on the phone for whatever I need or want to know, and usually I end up knowing well more than the momentary need calls for.

We have LMI.net for many years and the internet speed is getting worse…read more It has been so slow in the past few weeks and completely down today!! We called and left messages, sent emails, logged a ticket online, and NOTHING happened after all these frustrating hours! I know today is a holiday and they are closed. But as an internet service provider, they don't even have one on call staff?! Unacceptable!

Had to cancel an account and transfer another. Using the phone service was useless. I went to the…read morestore and they got everything done efficiently. I was helped by Omari and he was extremely helpful. I was pissed at all the runaround in the phone and my experience with Omari was just seamless and easy.

It's really sad how we have so many different ways to recycle set up in San Francisco, yet you can…read morereturn a product like this. This product can't be recycled without having to go to the dump. When you call the store they won't even taken the item back for free to properly dispose of it. It works 100% fine, and simply for discontinued service they won't help you even DISPOSE OF THE ITEM PROPERLY. It goes to show no matter how much you do as an individual that recycling and garbage will always be pointless in the grand scheme of things because of these evil corporations. A harsh reality to residents of this city who do so much to keep it clean, yet are forced to live at the mercy of these corporations.

After six years of being an Unwired customer, I've come to realize it is the gold standard for an…read moreISP, especially with respect to service. A recent story: my internet died. Of course, I called Unwired, to see if the network was down. They quickly determined that the problem was NOT on their end. BUT, instead of hanging up the phone, Unwired helped me solve my problem... on my side. This is a rare and wonderful company. If I could give six stars, I would.

Unwired has saved my Berkeley Hills home from terrible cable internet! For more than a decade other…read morecompanies have refused to extend their data lines and I have lived at 0.1mbs download speeds. No company could offer better because they all claimed that my house was just out of reach of their last node. Unwired solved that problem in less than a week, and even with their least expensive plan our internet speeds are amazing. They were very responsive to emails and calls, and their installation crew was incredibly kind and careful. They helped us set up the router (we purchased) and in less than three hours an age old obstacle to the internet had been removed. Thank you very much Unwired!

Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Thomas is an asset to AT&T! Sunday I found our service on…read morethe ground, 1 call and 45 minutes later Thomas called and said he be there in 30 minutes, right on time! My wife and I found Thomas to be very punctual, professional, and patient. We were very impressed.. It was very thorough and knowledgeable and relayed information to us very clearly. Thank you so much for all of your help and attention to our issues with the Internet. Sincerely Michael and Dianne Tambornini

So I work out of the house and require internet. My daughter is a student and my wife works out of…read morethe home as well. So we decided to up based on ATT recommendations. 1) they showed up 6 hours late 2) set off my fire alarm 3) left and within the hour it stopped working when it was running fine before the "UPGRADE " call 4) that was yesterday now today we were on hold 3 hours then called back to finally get ahold of someone with no real solution other than a wait longer than a week. Finally the CSR asked if I would like to talk to a manager when I waited 10 additional minutes to get hung up on. 5) currently been. On hold .... 6) worst customer service ever we are changing service providers and you should too!!!

Really great customer service!! Chance was super helpful to me and multiple other customers that…read morecame in at the same time as me. Highly recommend !

D.J. Was very helpful in upgrading me to the new IPhone, IPad and Apple Watch. I also got home…read moreinternet. I would recommend the service here.