Novi Veterinarian Clinic has given expert care to my animals for years. Over a busy holiday week recently, I had to put my elderly cat down. They were incredibly empathetic and made it as easy as possible for both myself & my cat. Received a beautiful card from the entire staff afterwards. read more

I love this vet. Dr Mehler takes the time to talk with you and he discusses options with you. He does not make you feel like you are pestering him. The staff there is friendly also. read more

I don't even know where to begin about this place. My family has been going here for years because of the location and how well they treated our family. Since Covid now they don't allow you to come in with your animals while almost every other vet that I called does. I brought a very sick cat of mine there and they just keep blowing me off like I don't matter. They won't give us straight answers on anything and can't seem to tell us a thing about what is going on. I will never go here again after they eat the treated me and didn't seem to care about our animal! I can't even begin to express my disgust for this place and the way they treat people. You could bring a dying cat or dog here and they are more concerned about you wearing a mask or not letting you in at all because they are terrified of Covid. I will make sure to spread the word about this place so everyone can know not to bring your animals here and to seek a more caring vet elsewhere. read more

Every time I would come in everybody has an attitude and the front desk person especially! Always rude and not welcoming! You get 5 minutes with the vet! I wanted to switch for a long time, and now I will for sure after I called and got no help! read more

My wife Mindy, took in two kittens (about 1995) and I had two cats (since 1996, together with my late wife). We met and then moved together (about 2009), with all four cats. Two of the cats, had chronic issues, but, Dr Mehler, was able to give them some good years ( the last cat living a total of 19 years and the other cats living over 14). He explained all our options and never pressured us (into getting inconclussive, expensive tests,or procedures). When each cat, had to be euthanized, Dr Mahler and the staff, were so compassionate and caring. We just adopted, two new, rescue kittens and this is their clinic. I've met people doctors, who haven't shown 1/4, the kindness, compassion, thoroughness, or understanding. read more

My dog was very very sick and they would not see him without an appointment a week out, even after recommended by an emergency vet. They were not receptive of concerns over the phone and were rude when confronted about it. My dog is dead now. read more

I took my 10 week old puppy in to get her first round of shots. While there she was thoroughly checked-out. My dog LOVED them and all of the staff treated us with open arms. They were very friendly and empathetic. The doctor answered every question I had about my new family-member and went above and beyond to suggest ways to help with house-training. read more

We came to Novi Vet Clinic when our puppy kept getting sick. They were wonderful with him. Not long after, he needed an emergency surgery after being admitted overnight at an emergency vet - Novi was able to schedule his surgery for the next day and for a third of the cost. Dr. Mehler was always wonderful with both us and our pup, he never recommended anything our pup didn't need and always gave us advice for taking care of a special needs dog. I've moved away from the area and it'll be hard to find a vet to compare with him! read more

After reading the 4 reviews of this vet we had decided to use another vet, but the place we purchased our Shichon told us to go to this vet and they would pay for our first visit. Our dog was sick and we reluctantly we went to Novi. We were pleasantly surprised with the caring and professional attitude. The Veterinary Doctor even called us back a couple of days later to check in on our new family member. We have been back since and the service continues to be excellent and reasonably priced. read more

This veterinary clinic has so much compassion for all of the animals that come through its doors. I know that when I come into the Novi Veterinary Clinic that my dogs will be safe and have the best care possible in Michigan. We also lost a cat at the Veterinary Clinic and it was a difficult expierence for us. We would not have made it through if it weren't for the compassion and sincerity of the Novi Veterinary Clinic doctors, nurses and staff. We don't live close to the Novi Veterinary Clinic, but we always take Khloe and Penny there because we know that we will get quality answers and compassionate care. read more

Not sure how they have received great reviews! While I think the doctors do an okay job I have not be impressed with anything. Every time I have taken my dog or cats here, it has been a very quick appointment and I spend less than 10 minutes with the actual vet. I recently took my dog to another vet and received the care I had been hoping for. It was very eye opening to see how another vet went above and beyond what Novi Veterinary did. The other vet was so thorough and kind. And about 1/2 the cost!!!!! I did not realize how much I was being overcharged and nickel and dimed for every little service. Also the rest of the staff is so caddy and unwelcoming. The ladies that work at the front desk act like you are totally disrupting their day when you walk in for your scheduled appointment. They don't explain anything and when you ask a question look at you like you are stupid! I I have several college degrees but when I asked a question about medication or treatment option they talked to me like I was a child. I am not the only person that has experienced this. I never leave negative reviews but I recently called to ask a question and make an appointment. And was basically scolded on the phone for asking a question and when I asked to make an appointment was told how busy they were (with many sighs and grumbles in between). I told them I would take my business else where because it was such an inconvenience that I had called to make an appointment. read more

I am comfortable with the care and professionalism of the Vets here but the staff is atrocious! They are curt, uncommunicative and unfriendly to the extreme! read more

After the vet that I have been with for years decided to change management and service and care went down the drain. I promised myself I wouldn't take my 2 beagles back there again. At the recommendation of a friend when I noticed my beagle had been scratching her hair off raw underneath her air. I immediately called and made an appt for 2 days later (their first available). The office called me the next morning to let me know they had a recent cancellation and got me in immediately.... The staff was very caring and attentive. Dr. Kellert went above and beyond to clean up the area and inform me of what was happening. They didn't overcharge for services that were unnecessary, and told me to let them know if more drastic measures were needed from our current treatment plan. I have no problem driving from Royal Oak to Novi to receive the care I received from Dr. Kellert and her staff. Kudos to them! read more

I am so grateful and relieved to have found this clinic for my pet. Dr. Ronald Mehler and Dr. Jacqueline Kellert have both been fantastic with my puppy. I recently got her spayed and they were so helpful and considerate. The staff are all nice and patient. My puppy loves going there and it makes me having to take her less stressful knowing she is in the best care...5 stars everytime.. read more

I think Dr. Mehler is one of the best veterinarians in Michigan. In addition, he has a great "bedside" manner and my dog just loves him. However, because of the office hours and need for an appointment,I have occasionally had to take my dog to another veterinary clinic that has longer hours and more staff. If not for that, I would give Dr. Mehler a five-star rating. read more

We didn't realize that our regular vet would be out of town for 2 weeks and needed a bordetella vaccination prior to their return. We called the Novi Vet Clinic and asked if we could make an appointment for the shot without a full exam as our dog had his full exam and all required vaccinations in January. They agreed. After the appointment, however, they charged $72 for the short visit. Had they disclosed their plan to charge for a full exam ($48) in addition to the bordetella exam and vaccination ($24) we would have never made the appointment. Our own vet charges $12 for the bordetella. read more

My puppy got some kind of intestinal virus. He lost 25% of his body weight, and wouldn't eat on his own; we were very close to loosing him. Dr. Mehler, Dr. Kellert and their staff were so supportive and kind. Eight long days later, they brought my little guy back to health. I will recommend Novi Veterinary Clinic to all of my family and friends. read more

If it were possible to give a zero star, that's exactly what they would receive. You never get more than 5-10 minutes with the vet and even then, they don't provide any real medical assistance. I'm not a vet but I was the one suggesting Treatment options for my dog. They never had any suggestions and never asked for follow up appointments to see how the dog was doing. Trying to make appointments was also ridiculous. They treat you like your time and your pets health is somehow less important than them getting out at 5:00 on the dot. They charge an obscene amount of money for every little thing. Most recently, they made us do the expensive blood work every time we came in(every two weeks) and some how missed that the organ functions were astronomical. When we took our pet to the ER they were astonished as how high her liver numbers were and how (especially with getting bloodwork every two weeks for several months on end) the vet wasn't mentioning it or offering other options. Our dog died mere hours after they wrote a prescription and they won't even refund it completely unused. read more