Been here 3 hours and still waiting to see the doctor. Be sure to plan on nothing else for the day because you might be here that long. Been coming for a year and it's always like this. They are very impersonal. I'm only booking first appointment of the day for now on. Very ridiculous! I'm only here for a follow up! read more

Once upon a time, I liked this practice but not anymore. I wonder if the doctors do because my first two have left. Several months ago I went in to see my new doctor who barely did anything and seemed to lack confidence. She had two other workers in with her. I felt like I just got pushed through with the exception of the woman who did the tests prior. Ordering my glasses wasn't anything good or bad. There was a new guy in training when I went to pick them up. No personality whatsoever, but I wrote it off as being new. Flash ahead a few months when I went back because the frame on the way overpriced piece of plastic lenses was bent. The guy took care of me again and made me feel like I was at fault, that I'd sat on them (didn't) and it took him a lot to fix. Well, excuse me but I paid a lot of money (along with insurance), so these should last more than a few months. I won't be returning. read more

Let me start by saying that Dr. Pirman is wonderful. I won't return due to the optical department. First I went to get my prescription filled and said that I had a pair of glasses not bought there and wanted to order lenses from them AND get a 2nd pair from them. I was treated as if I couldn't pay for what I wanted. They would not offer any type of discount as I was paying in full. There was a sale of buy one pair, get 2nd pair 1/2 half off. I wasn't eligible for that because I wasn't buying 2 COMPLETE pair. Mind you it's the lenses that they make the money not the frames. So after being treated like I was a vagrant I decided to order online. I need my Pupillary Distance and called and asked to receive that. "No we can't give that to you, but you can come in, There's a $15 charge." Me - since I've been going to this place for years, "Can I just get it off my Rx from last year." Them - "No we can't give you that." I WILL NEVER RETURN TO THIS BUSINESS! Shame, since I've gone there many years!!! read more

My appointment was at 3:00 at 4:15 I walked out without being seen by a doctor. My time is also valuable

Excellent doctors and great care for their patients. We have been going there for years. It's time for us to go again.

Took my aunt there for a post surgery check up, her appointment was at 10:20 a.m., we did not leave until 1:30p.m. They do not care how long they make you wait. It was packed full with some people standing. That is ridiculous! Elderly people may not be able to sit or stand for that length of time. I would never recommend this place. The staff at the front desk are rude and could care less how long you've been waiting. There is absolutely no reason to have to wait that long for any doctor. If you can't get your patients in and out within an hour then you shouldn't schedule so many! read more

When I made my appointment at this clinic, I was told that they took my insurance. I waited several months and when I showed up at my appointment, I was told that they did not take my insurance. They wasted about an hour of my time and I currently have no contacts left and now I have to find another doctor and wait to get in with them. I should've checked the reviews before even making an appointment with these people because they are clearly idiots ‍ read more

The actual eye appointment went very well. Doctors are nice, thorough, and seem to be genuine and authentic. Leaving a 3 because for the frame selection section, I waited 25 minutes and still had not received acknowledgement from one of the employees. When I kindly shared that it would have been nice for someone to have spoken to me, at least, I was told "I'm sorry. There's a sign-in sheet..." But I saw no sign-in sheet. And as a first time customer looking to purchase frames, a sign-in sheet doesn't rule out a "Hello" or "Welcome. If this is your first time, here is a sign-in sheet so we can get to you when it's your turn." That's all. read more

Started my experience with Novus Clinic in Tallmadge on Jan 26, 2021. I ordered new lens for my existing frames and order a pair of occupational glasses for work. The order/prescriptions on both pairs when ordered were wrong after waiting 2 weeks for them to come in. To make an extremely long story short, it's now May 25th and finally, after probably more than 10 or so visits, I FINALLY have two pairs of glasses I can wear. Definitely shouldn't have taken 4 months to get your prescriptions correct, glasses adjusted properly! If you have nothing to do in life other than visit Novus Clinic then this place is for you. Will not be using them again. You can't just walk in, doors are always locked and they have to let you in the door. When someone is not sitting at the door, you have to ring a buzzer to let them know your standing outside. Absolutely crazy for a business. P.S. I will say the optical staff, as incompetent as they are, were always very pleasant! read more

Saw Dr. Mahoney at the Alliance Novus Clinic. My experience was excellent. Love my new glasses and I can see well. Also, decided to get "Occupational" glasses for when I crochet or work on my computer. Wearing them to write this review and they are perfect! Everyone at the Alliance Novus location, the doctor, the medical assistants, the optician, and the receptionists, were professional, friendly, and very helpful. I will be going back! read more

Went in for a sagging eyelid issue. After examination Dr Beyer stated that I have dry eye and that he could insert punctal plugs to help with the dry eye and that insurance covers it. He put them in, in a matter of a few minutes. I was then told that I will have to make another appointment to be seen for the eyelid issue. I was also told that the punctal plugs are temporary and that they could come out as well. This was in September. Today, 11/10, I received a bill for $580. For TEMPORARY plugs. Had I known that I would have received a huge bill I would have opted for eye drops and had my regularly scheduled appointment. The doctor should NOT state that the plugs are covered if they are not. Why isn't the insurance team reviewing these before they are done ???????????????? I have medical insurance as well as vision. There is ZERO reason for anyone to pay $580 dollars for temporary punctal plugs. This is crazy !!!!!! Do NOT, and I repeat, do NOT go to this office unless you are very thorough and know your insurance inside and out before you authorize anything. I feel like I was taken advantage of and will not return. Also, when I called to talk to the billing people i had to leave a message and they never returned my call !!!!!!!!!! read more

After waiting over an hour for My appointment (while others with a different doctor went quicker) I was told I was having a routine test. Never being told if insurance didn't cover it, it would cost me over $700.00. Then blaming me saying it was my responsibility to know if it was covered. Despite the doctor never telling me this was an extra test. There was no offer to cut the cost. I do not recommend them. They also cancelled one of my appointments and did not bother to inform me. read more

I've been a patient of Dr Pirman for about 30 years, he's absolutely one of the nicest, friendliest and most efficient dr's I've ever seen. His office however, is.....busy. That's an understatement. The staff is friendly but the place is an absolute zoo at times, wait times can be long and the waiting room is way too small, often leaving people standing while waiting. Also I've noticed lots of hidden fees lately. Contact lenses come with a "fitting fee" of $50 or more, glasses has all kinds of fees that get tacked on, and overall it just feels like a shakedown anymore. I still see Dr Pirman (A+) but otherwise I buy my glasses and contacts elsewhere anymore, it's worth it for the savings I get. A+ Dr, C- facility. read more

Bait and switch!! They quoted me free consultation, but then I got a $101.00 bill because I didn't purchase a procedure. Go somewhere else. read more

This was the worst run physicans offices I have ever visited. After sitting 25 minutes in the in the waiting room, I was escorted to an examination room. My eyes were diallated by a nice assistant after which I sat for an hour. When the doctor finally arrived, I asked him what took so long. His reply was, "This I s how long it takes to diallated a person's eyes". This is not true because on other appointments it only took 15 minutes! My eye examination took about 5 minutes, I was told that everything was normal and I went to the reception desk. When I complained about my long wait, the receptionist told me that these things happen and I should have been informed as to when I would see the doctor. I was supposed to receive a sun visor to protect my eyes but I never got one. Fortunetly wife was there to drive me home. I am supposed to have cataract surgery in the near future and I will not go to Novus Clinic and highly recommend that others avoid this unorganized, non-customer oriented, place! read more

The optometrists and opthamologists are excellent, and very knowledgeable. They have top of the line equipment to test the health of your eyes, and efficiently compare your current results with eye tests from previous years. The Doctors and staff are friendly and efficient. I've had lasik performed there, with great results! And I go there every year for my annual eye check-ups. I can also buy eye glasses there- very convenient. They have a large selection, and a great staff that will help fit and resdjust glasses whenever needed. Novus Eye Clinic is the total package!! read more

This was a bad experience from the get go. I went for a blephoraplasty and the doctor spent more time talking to another doctor in the room than he did directing anything to me. He talked down to me, even after I explained that my father had been an optometrist and I understood the medical terms. He didn't answer questions but handed me a pamphlet that had no info in it. I experienced cysts forming on my eyelids after surgery and my concern about them were blown off and I was told repeatedly that they would go away. I knew differently. Then when they finally let me have an appointment to have them dealt with they charged me another time even though it was surgery followup because it was more than 3 months from my surgery. This after I had complained of them at my last follow up and was told again not to worry about them. They are not good to deal with if you can't pay up front (and in this case the amount they told me I was responsible for was about half what it turned out to be). I was making payments because I am on a fixed income and missed one month. I tried to call to tell them that I couldn't make that month and couldn't get through so they turned me over to collections even though I paid by the end of the month. Because I had missed that one payment, even though I had made the next one, I had to get nasty to get in to see Dr. Byers to have the cysts removed. The operation also changed the shape of my eyes and they do not match. I see one of their optometrist at another practice, Dr. Gunn and he is excellent. See him at JC Penny. Avoid Novus at all costs read more

Called to make sure they took my vision insurance. Said they did so made appointment. Showed up for my appointment to find they did not. Receptionist said it was the call center's fault. read more

Dr. Pirman has great a great chair-side manner. He is professional but quite personable. I always feel he has given me an appropriate amount of time and consideration. This location has several doctors and is very busy but the friendly staff does a great job keeping things moving. read more

All the staff at the Tallmadge location is professional, kind, and with A+ follow thru. Doctors spend quality time- they never rush! They listen and offer solutions...how refreshing! read more

Wow! First of all, I went to tye clinic as a new patient. The desk staff is quite off putting as they rush you through the intake process so much so that I had to ask the girl to repeat herself multiple times due to her speaking so rapidly. I then took a seat in a rather large waiting area. Dr. Sherman was amazing! He took his time. LISTENED and explained everything very well. He gave me some samples of eye drops and contacts but apologized that they were low on both but I could call in and the staff would be happy to get me more...to last me til my next appt in 2 weeks. So today I called and the eye drops are not an issue but they were out of the contacts...frustrating but it is what it is. What really made me mad is that the tech told me they only give one box when the Dr had told me that he always gives 2 boxes and apologized for not having more on hand. I explained this to the tech and she in turn argued...which inferred that either I was lying or the Dr lied about what he normally does. A great Dr is wonderful but rude support staff is unforgivable! read more

My first time at Novus after wearing glasses for 45 years. It was the most detailed exam I have ever had, plus learned some things about my eyes no one else ever mentioned. All the employees were great and friendly, Dr. Patel was informative and easy to talk with. read more

BEWARE! All about the money here. I thought I would give them a try, wish I didn't. First of all, the doctor was nice enough. That's why the 2 star. I didn't have an issue with him or the actual exam. I went in for my yearly. They told me they had to do a "contact fitting test" for new clients but the insurance would cover it. Never had a fitting test before but I went along. After exam. they told me the insurance only covers "part" of it, my share was $55. I wasn't happy but they rush you through at checkout and I just paid it. Went to order my contacts. 3 people waiting behind me. Bought only 1 box to try. Was told each box was $89. I paid the difference from what insurance covers. Did research when I got home, found contacts online for $34 a box. Called them to ask for a refund, was told she would speak with her manager Monica and get back to me. Well........ of course no call back. I called the next day, was told they do price match but has to be at time of purchase. They would not refund the difference. So, they push you through check-out, don't give you time to research other prices, charge TRIPLE, refuse to adjust when asked, and charge for unneeded test. I was telling my friends about my experience and a couple of them said they had the same experience with Novis. These guys have so many little side scams and get people for extra money day in and day out. Scammers! Beware please. read more

I have been a customer for decades & was very happy with my service. Unfortunately, in November 2017 when I went in for an eye exam it was done by an intern. I left with a headache & my eyes hurt for hours from both the intern & doctor both looking into my eyes with a bright light. When I took my prescription elsewhere to get a better price, the glasses came back incorrect & here the prescription was wrong. The Novus doctor did redo the exam & found it was indeed wrong, but it was such a negative experience. I'm not sure if I want to go back. read more

I decided to go to Novus because it was close to my house and it was a certified VSP provider. I just needed a annual eye exam and to rder a year worth of contacts. I came to my appt and filled out all my paperwork ahead of time, I waited 2 1/2 hours before I was actually seen by the Dr. Pirman. The trial contacts they wanted me to wear were not in stock so they had to order them. I came back to my f/u to check the fit on my contacts and waited a 1 1/2 to be called back the dr never even looked at my eyes to check the fit. I let him know that my eyes were very dry from the new contacts and he than recommended I try a different pair of contacts. The contact room was full so they asked me to take a seat and they would call me up. I was late to a previous engagement so I was unable to stay any longer but they insure me that they would order them and give me a call back. I never recieved a call and ive yet had a chance to order my year supply. He did give me a script from my contact exam and since I recieved such horrible service I thought I just go to Pearl vision, but since Dr. Pirman wrote the brand of contacts of which contacts he recommended I wear they wouldn't even order the contacts since that was on the script. Pearl vision told me I would need a whole new eye exam. I decided not to go back to Novus and just wear my trials till january and go to a new eye Dr. I would never recommend this place to anyone. read more

My childhood eye doctor retired a few years ago, I was recommended by a friend to go to Novus Clinic. I got in quickly with Dr. Sude; what I love about him most is that is really explains your examination well. He explains how your eyes work, why it's important to do A, B, C and really goes into detail about what all these tests/results are really informing them. Let's face it, you go to a doctor because they've specialized in (eye) health, so when your doctor is using technical terms when discussing, it doesn't really help those of us to didn't also specialize in that field because we have no idea what any of that means! Even though I loved my childhood doctor, I always left with my new contacts/glasses and had no idea what was actually happening with my eyes. I never walk out of Novus Clinic confused or concerned about the health of my eyes because Dr. Sude is so thorough and speaks to me on a level which I understand. Andrea King always helps me order contacts after my visit; she is always so positive, informative and friendly! I recommend Novus Clinic 100%, you'll always leave with a smile! read more

Not sure who the Dr. was but I had an eye exam everything went good till I received my glasses, I couldn't see. After about a 6 weeks of sending them back and trying new ones I just got my money back. read more

I was pretty much happy with my whole experience at Novice eye clinic, smiles and friendly greetings would be nice when you walk in the door. But as a whole, very professional. Dr Stephens was wonderful, patient and informative, very good bedside manner. Would recommend this office to friends and family! read more

Dr. Sude and Dr. Pirman have taken great care of me and my family. They are very kind and take time to explain what is going on. Love going to Novus Clinic for the cool frames. read more