This follows having 3 different vehicles worked on with Novus over the last 6 mos! From a broken rear window in my old Ford Ranger to front window replacements on a BMW and Mini. They were friendly, fast and thorough to the point of bringing me process photos of the removal of my windshield, the shoddy work done by a previous installer and the steps taken to improve the condition of the vehicle to ensure a secure and dry fit of the replacement window. Because of the personable way they worked with me, I didn't hesitate having my wife go to their shop and have the window in her car replaced when it developed a leak. Pricing was also VERY competitive with other shops in the area. The glass always looks good, seal is solid and a great value and experience all around. I highly recommend Novus Glass to anyone needing window work done. read more

Doug was amazing, I spoke with him when I called to get my Jetta's windshield replaced and was previously trying to go through my insurance with safelite but wasn't getting any luck, Doug explained how much cheaper it'd be with Novus and because my insurance didn't end up coveingr it, the price was not bad at all. Their tech Zach came out & did the job and literally did so amazing. Thank you guys so much! I highly recommend. read more

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Highly recommend this company. I asked for quotes from several companies, but Doug at Novus was the first to respond and the only one to follow up with a quote when he said he would. Besides being efficient and professional, Doug was very personable and reachable over the larger companies like Safelite. I had already made an appointment at Safelite, but i decided to go with Novus because of Doug's customer service and offer to assist with the insurance claim. Novus is also a national company and is able to guarantee our windshield in California. read more

Needed a rear view mirror reattached. They were fast and cheap and great quality work. Unbeatable combination.

I had my windshield replaced by speedy glass on Sep 16,2020 and believe me they saw an old disabled man to take advantage and charge for things that other shops don't charge. Speedy charged me $150.00 for the glass, moulding charge of $65.23, a labor charge of $80.00, and a charge for adhesive of $25,00. That was $169.23 more than the other glass company charged me. Another glass company, on 11th Street down the street from Speedy charged me a total of $160.00 for the same job on another car, on oct 12, 2020 That to me tells me that Speedy is just charging me more for nothing. They just saw an old crippled man & took advantage of him. Speedy said that there was a problem in the billing which the owner at Speedy glass said they would take care of it and send me a check to cover the difference. That was 8 days ago and still no check. IN A PHONE CALL, on October 21, I got lots of I am sorry replies and that the check was in the mail. WE WILL SEE IF THE CHECK COMES. GOOD FOR THEIR SIDE, I RECEIVED THE CHECK TODAY. read more

NOVUS Glass of West Eugene - Auto Glass Services Near Me - Eugene, Oregon

I honestly had the best experience ever. I shattered my back window and was freaking out. I sent in a request for an appointment early in the morning and Stephanie called me within minutes of opening hours. She was so helpful, attentive, reassuring, and very kind. The price wasn't too bad either and they were super fast! Highly highly recommend. read more

Speedy is right! Fixed a rock chip in my husbands windshield in 20 minutes! Looks perfect!! great price too!!

be careful here. I brought in a truck to replace front windshield and when I came to pick it up the trim was damaged. they acted like it was already done and treated me like a thief trying to get over on them. they are irresponsible and will not take responsibility for their actions. I will not return here nor can I recommen them. I've heard this from others also. And they keep texting me and calling me and my 86 year old mother scammers and anything so they don't have to take responsibility for their actions. Fact 1 my mom has plenty of money and doesn't need to scam anyone. Fact 2 my mom has never even had a traffic citation much less do anything like scam a business. Fact 3 this woman keeps calling us names and blowing up my phone with threats. We are honest and will remain that way. It seems anytime this business makes a mistake it's someone else who is at fault and is scamming them. please Cease and desist from texting your threats NOVUS glass. read more

Got great service. These folks had to replace my windshield twice because of a small defect in the first replacement. They were great in a crummy situation. Actually did it in shop and delivered it back to my home. This was a unique situation and they just bent over backwards in my eyes. read more

I brought my car in for a smashed window and they fixed my window really fast I was really happy, until 4 days later my window came off the track,, they "couldn't fix it" and taped my window up, called another window shop and happened to be a previous worker of theirs, he confirmed they absolutely can fix what's broken, so now I have to pay someone else 240 dollars for something novus glass broke Update - my mom called a couple weeks ago to try to get this dealt with they agreed to give me the cost of labor back if someone could fix it but said they guarantee no one would be able too. This week proceeded to text me about how they offered to fix my regulator if I bought the part and that "I forgot" that they offered that, but both my mom and boyfriend were told they couldn't fix it because they aren't a body shop, & that no one could fix it, I would never recommend this place, they'll say one thing make a mistake and instead of being honest about their mistake they'll proceeded to gaslight you. Extremely unprofessional. read more

Speedy Glass was easily the best experience I've EVER had at a car repair shop/dealership/tire center in the years I've had my drivers license. I called the company at around 9:00am inquiring about a quote to replace my vehicle's front passenger window (it a lovely way to start my morning with a call that my car had been broken into... only to steal a granola bar??) and was frazzled to say the least, only to be comforted with a friendly voice and empathetic words on the other side of the phone. Not only were the receptionists were incredibly kind, but the total cost to replace and install my window was only $195 - and it was finished in less than an hour! To add, their new location was extremely clean and newly decorated, had an assortment of complementary beverages to sip on, and was given instructions on how to use the Alexa in the waiting room to hear my choice of music throughout the short time that I waited for my car to be completed. Despite the hectic and pricey start to my day, I left Speedy Glass in the best mood from their timeliness and generosity. The entire experience was so positive that I honestly wouldn't be as upset if someone breaks into my car one more time if it means getting to interact with this glass repair shop again! Thanks, Speedy Glass! read more

Kathy was very friendly and helpful when I asked about the price to replace my cracked windshield. Not only was the price half of what A-1 Glass charged, but service was friendly and honest. I highly recommend them for your own windshield needs. read more

My driver's side window was smashed on a Sunday, so I filed an insurance claim that night. I was contacted shortly the following Monday to set up an appointment and was able to get in and get my window fixed that very next Tuesday. Very satisfied with the turnaround time, as they had me in and out in less than an hour. Stephanie at the front desk was also very kind even though she was clearly busy with the phone ringing nonstop. Would recommend. read more

Awesome and speedy service and fair price ! Will be recommending to friends and family !! read more

I needed a rock chip repaired on my window, I went to a place where I got the windshield installed and they said they couldn't do it because of where it was at on the windshield as it was a liability. Speedy said there modo is if they can fix it they will fix it. They did an excellent job, I was in and out in about 15 minutes. You can't even tell where the rock chip was at. I highly recommend this place if you need a windshield or car window replaced or repaired. I will go back for any car window repairs. read more

My car was broken into and the receptionist Erica was so helpful and they were all very nice. Will definitely be referring this place and going back if ever need be. read more

My windshield was hit by a baseball as I was walking to my car....on Friday the 13th!!! It happened at my workplace. They would not help me ....I had to find a good price. I was given a quote online that was a lot less than the competitor. The local Speedy business honored that quote and sent their guy, Cam, to my workplace to fix the windshield. He was very friendly. My preschool class watched the whole process. They were fascinated! So was I, and this was a lucky ending to an unlucky situation. read more

NOVUS Glass of West Eugene - Auto Glass Services Near Me - Eugene, Oregon

I was very excited to have my back glass replaced after it was completely shattered. Speedy glass was the only company that could come as soon as a few days after the incident occurred. I was not only frustrated, but also surprised by the man that came to fix my car. He was impolite, and told me that he brought the wrong glass because he did not think my 2015 car would have a molding on the back glass. He claimed he would have to order one, and was unsure how long it would take. He made other comments that I found rude, so I cancelled my appointment with them and went with another company. I was so surprised when this happened because they were so nice and helpful on the phone! read more

I had a long crack in the front window of my Highlander. Speedy Glass was recommended by my insurance company and Simon's Auto Body. I drove to the Speedy Glass office on Thursday and my window was in by Friday before 1:00 PM! Talk about speedy. More importantly it was done at my house by a very component installer. He worked like a well oiled machine...just no wasted motion even with me asking questions the whole time. Besides doing very professional work, they have a one year free chip repair along with a work guarantee. I hope I'm not unlucky enough to have another chip or crack, but if I am, I certainly know where to have it repaired! Thanks to you all at Speedy Glass. read more

We use them for our small auto dealership. Time and time again they never let us down. Thank you to the folks over at speed glass. Appreciate you guys. read more

Please beware of this place. They do not accept AAA discount of 10% off and they do not offer internet quotes. I was stuck using them anyways because I had a deadline to meet for fixing a car in my fleet. Over $100 more than the competition but they were the only ones who could do it same day. Employees don't speak English very well so communication is difficult and customer service lacks. read more

Speedy does incredibly shoddy work. My old car's windshield was oxidized, but otherwise fine. I took it into Speedy, and I found out that now my windshield leaks! They pretended to fix it once. The next time I took it in, they said that there was rust on my body and this was not covered by my work A mechanic friend says that the whole thing could be cured with a bit of caulk. By all means avoid this place. read more

This is the second time I've had my windshield repaired here. Juan is friendly and does a great job. In and out in a short time as well.

Great service all around. Scott was our contact and he made us feel important and that our business mattered. We have a 26ft. International box truck that the windshield needed replacing on. Even though our schedule kept changing Scott stayed in contact with us each day and was very patient and helpful. Not only did we get the best rate I found but definitely fantastic service! Will be using this company again when needed. read more

Great price, easy scheduling, quality install and super customer care! The manager, Cam Leon, took care of my 2004 Jetta, and he offered to fix any future chips for free. I will recommend Speedy Glass on W 11th to my friends for sure! read more

Great job! Juan just left my house after replacing the windshield on my Wrangler. He was very nice and did a stellar job on it. It's aligned properly and he didn't leave a mess. He used factory replacement glass with the logo on it and not an aftermarket one. Loved that! Very happy overall and will recommend and use them in the future. read more

Please do not give this guy your business. We had a problem with a power window that he repaired. It makes a terrible noise. He will not fix it. He also told our insurance guy that he only had the car in the shop two days when asked why we had to rent a car for 13 days. He left out the fact that it took a week for him to get the part and that he canceled two appointments. He tried to blame the window on the power window motor. When we originally brought it in and it would not go up and down he said the motor did not work but we knew it was a fuse and after buying a fuse we brought it back and he fixed it (well not really). Now that it makes a screeching sound (not a motor sound, but the sound of the window rubbing on something as it comes up), he tries to blame it on the motor. It sounds like some people have had good luck with him but I would not take a chance. I am surprised that speedy auto glass backs this franchise owner. read more

Had windshield replaced via their mobile service. This guy in Eugene is a PRO! Courteous, fast and was insurance claim and they coordinated all. Friendly from start to finish. This gentleman , previously gave me some good advise about another glass problem we had some time ago. Highly recommend. read more