Customer Beware - Unprofessional Service and Poor Workmanship!!! I took a spoiler to this body shop around the week of July 18 to have it sanded, repaired, and painted. I had already received several quotes from other reputable shops ranging from $350 to $600. This shop quoted me $180 and assured me I wouldn't find a better deal, so I decided to leave the part with them. I was told the work would be done in 3 days. When the work started taking longer than expected, I brought in additional small parts (mirror caps and rearview camera covers) to have painted, for which I was charged an extra fee. The job was finally "completed" around July 28 -- well past the promised timeframe. Upon pickup, I noticed immediately that the spoiler had not been properly prepped. It had been painted over obvious imperfections, including cracks in the primer and rough textures -- issues no professional shop should ignore. When I raised my concerns, I was told that I had only requested a paint job and not repairs -- which was completely false. Still, I agreed to pay more to have it redone properly. I was again told it would take 3-4 days. I didn't receive the repainted part until August 9, and even then, I had to return during my lunch break to pick it up. Unfortunately, I made the mistake of not inspecting it thoroughly at the time. That weekend, I discovered that the spoiler hadn't been repainted at all -- only spot-treated and polished in an attempt to hide the flaws. Paint was chipped in the detail lines, and overall, the work was not up to standard. When I returned to the shop on Monday, they refused to even inspect the piece and insisted it had been painted. I requested a partial refund, which was flatly denied. Instead, they said they would repaint it again, so I left the spoiler once more. I called on August 14 and was told it would be ready by Friday. When I showed up on Saturday the 16th, the spoiler had clearly only been patched again -- not repainted. The painter even admitted they had only started working on it the day before, and under instructions from management, had only done the bare minimum. When I confronted the manager, instead of taking accountability, he blamed his worker. The discussion quickly escalated, and the manager became belligerent and aggressive. He began insulting me, calling my car a "piece of s***" and told me to take it off his property. He accused me of trying to scam him, ironically saying, "You're a scammer, and I know you are -- because I'm a scammer too. I know how to work the system." He refused to provide a receipt and said he wouldn't give one because he didn't want me to sue him. He even threatened to throw the spoiler in the trash if I left it behind. When I returned with my phone to document the incident and request a receipt in writing, he continued to act unprofessionally and refused to comply. Final Thoughts: This business is not only unprofessional and dishonest, but they also appear to be operating in a way to avoid legal and tax obligations -- requesting cash payments and refusing to provide receipts. Their behavior toward customers is unacceptable, and their quality of work is far below industry standards. read more

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Highly recommend! I had some deep scratches and dents on my fenders that I wanted to get fixed up. Andrew and Dan took care of it really well and the price was phenomenal!! It only took 2 days as well, I was really pleased with everything overall. read more

I recommend this place so much The owner Andrew is so obliging and helpful and Rosie the receptionist is a delight,the whole establishment is very friendly and their prices are very fair read more

I have nothing but good things to say about Andrew and his team at NP collision. I am one hundred perfect satisfied with the outcome of my repairs. My girlfriend has been coming here for years now and she raves about this place so when my BMW was sideswiped on the freeway, I knew exactly who to call. I must say the level of customer service you receive here is second to none. The minute I came in Andrew reassured me he would take care of everything and have my car ready as soon as possible. Roció, his assistant was very helpful on getting all the necessary documents in order. Being my first accident, she was able to guide me on the rental car process and made things that much smoother for me. I received great communication throughout the time my car was in the shop. Updates on how far along they were and when to expect to get my car back. Within a couple weeks, my car was ready for pickup. When I seen it, my jaw dropped. It looked better than before the accident. All the damage was gone of course but the paint was immaculate. Needless to say but I would highly recommend for anyone to check this place out if you ever need any body work done. Thank you Andrew, Rocio and the team at NP. You guys are great! read more

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If I could give them 10 stars or more I would. I have a 2020 honda civic sport. That I just recently purchased. The 4th day of having my car, my husband was driving my car & some female was not paying attention took a red light & struck my brand new car. I was reffered, by NP collision center, They took me through the process, & explained it to me every step of the way as far as how my insurance works. I was overly satisfied, how they would call me and text me to follow up on my status. I was not having a great day yesterday due to personal reasons. So when I got the call that my car was ready, I was excited & over joyed.I was extremely happy with the process as well as the outcome. I Definitely recommend NP collision center. They did a fantastic job, bringing my car back to looking new. I will Definitely consider them in the future as well to family and friends. read more

Completely unsatisfactory paint job... mixed match paint, paint runs, overspray. We took vehicle back 6 times and never was corrected. At this point we will have to take action to another level... read more

So my BMW rear bumper got hit. They had to paint whole bumper. The owner answered all my questions and went out of his way to do this job. The paint quality is the best, it shines. I recommend this place to everyone. They do many luxury vehicles Thanks so much read more

NP Collision Center - Rear bumper - Body Shops Near Me - Pasadena, California

Andrew did a good job on my car. It looks like new. The customer service was good as well. If needed, I would go there, again.

Andrew is literally the best! Always respond fast and gives the fairest price!!!! if you live in LA county i would strongly suggest come see andrew if there's anything wrong with your car! He is super nice, so is everyone working there, and they get job done real fast with high quality work! love it here, make me feel so secure read more

The insurance company totaled my 2004 Lexus IS300 sportcross.. (Look it up it's rare). I received very expensive estimates. Then and brought my car here. It seems the quarter panel is different from other IS300 and he found one and repaired it at a very good price. Looks like it never happened. Insurance companies don't care cars, they just total them and move on, NP was great save my car I couldn't be happier. read more

NP Collision Center - Body Shops Near Me - Pasadena, California

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Had a car accident and was referred to NP Collision center, dropping off the car was super fast and easy they dealt with the insurance fully and my car was ready in a week and a half due to other damages found once the work was started . The experience was exceptional!! read more

Took my sons car in on Monday morning to have dings removed in the rear and front bumper. Car was ready Wednesday. Looked brand new again. NP gave us the most reasonable quote, but the work is exceptional. I'd highly recommend. read more

Andrew, the owner of this body shop, is generous. The price for his service is at its best. This is what he did for my Mercedes and my husband's Mercedes. - The lid of the trunk was no longer easy to open. He found out the latching mechanism is no longer working properly so he fixed it to make it work for free. He even discouraged me to have the latch replacing right away. He said let's wait until it becomes really necessary for me to replace it. - I had deep scratches on my rear bumper. He charged me $200 to repaint it. He even went ahead fixing a nasty side scratch on the front bumper for free. - He re-painted my husband's car right side panel and reconditioned the entire front bumper for $1000. Thank you, Andrew for your generosity and great service! read more

One of the best bodyshop in Los Angeles, Andrew give every customer good price with the best service, every job done by him, i dont even check, because he treat all his customers like his friends!!!! read more

Best body shop ever ! I would recommend this shop x100. They really know what they are doing, from regular cars to luxury cars. The receptionist was very nice and kept me in the loop the whole time , great communication skills. They made me feel like I was priority. I have also recommended friends to them and they have experienced the same results. They try and work and accommodate you all at the same. I even got to meet the Owner of the shop, very nice. I thank them for helping me with my cars. read more

Been going here for nearly 20 years. Andrew is the best, fair and competitive price and flawless repairs. I can't even count how many repairs I have had done at NP, every one was great. I wouldn't take my car anywhere else. Also great for repairs before lease turn in on bigger damage not covered and scratches on alloy wheels. read more

Andrew, Rocio and their team were amazing and so helpful in getting my car handle fixed quickly and most importantly at a great price. Will definitely come back for all future issues and will recommend to friends and family. Thank you again to NP Collision Center for a great and stress free experience. read more

These guys here are amazing. I came to get another estimate as the guys directly across the street wanted to scam us out of hundreds of dollars for a small dent removal. Was in and out with a estimate hundreds of dollars lower than the previous place i had visited! I cant thank these guys enough, so polite, and extremely fair prices for repairs. I recommend to ALL! read more

I was beyond satisfied with the body work NP Collision did to my car. They have the most helpful employees . All of the staff, including the owner was kind and was able to help me work with my insurance company. Overall great experience and I'd definitely refer family and friends to them. read more

I had some minor repainting done on my car, which only took a couple of days to do. The price was reasonable and the work was fine, but when I got the car back, I discovered that the bag of change I had hidden in the bottom of my console had been stolen. It was only about $15 I use for parking meters. When I brought this to the owner's attention, his response was basically "Okay, thanks for letting me know." He was not at all shocked or apologetic. I wasn't expecting the money back, but I would expect a little more accountability. I know most car places have a disclaimer about stolen items, but I've taken cars in before for services and body work and never had this happen before. If his employees have to dig through the customers' cars for money, he may need to pay them more or maybe set a standard that theft is not okay. In any case, I'm not using them again if I can't trust their employees and I have to worry about what's gone missing after I get the car back. read more

Andrew is the man, the work was done quick and cheap, no drama. The Sprinter grill came out perfect, paint match was spot on. I am glad I found this place, will be back for more work. read more

Reliable, reasonable and friendly body shop! I highly recommend NP Collision Center if you need to have your car paint or fix. read more

When I first damaged my brand new car and looked for places that provided quality work done to fix the damages, all I found were high priced auto shops. It wasn't until i came to NP Collision Center that I decided to stop by and ask for a quote as I showed the damages. Andrew was very nice and gave me an affordable quote better than other auto shops. After seeing the results not only was the price well off, but the quality was professionally done! I'm going to keep coming to this auto shop. The dent was taken out and fender fully repainted. As well as the front bumper was redone. I got the back of my car hit by a hit and run driver and that was also fixed for a good price. He's even respectful enough to provide customization service if you're not familiar on how to add on certain modifications to your car. If he doesn't provide certain service he will get someone he knows to assist you Also, great workers too. read more

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This place is great! The body work is of high quality and even a professional inspector made that comment to me. Andrew worked on 3 of my cars (i'd say it wasn't due to being a poor driver, but unusual set of circumstances!), and the work on all 3 cars was great! Very easy to deal with and honest, reliable. Will definitely go here again! read more

I brought my 350z here to have a crack repaired on my front bumper and have it re-painted. Very nice staff and their pricing was cheaper than other quotes that I received so I decided to go with them. After getting my car back, the first thing I noticed on the drive home was that there was a bump on the driver side floor. When I got home, I looked underneath the car and saw that there was a dent in the sheet metal from what I can only assume where the car was lifted from. It made me wonder about what they're doing at this shop since I'd think positioning the car to be lifted is sort of auto repair/auto body 101. I brought it back the next business day and Andy had it corrected within a couple of hours at no additional cost. But that wasn't my main concern. The crack has been repaired fine but the paint doesn't quite match the rest of the car under certain lighting. It's pearl white. I understand that it will never match 100% and that the bumper being a plastic material contributes to that. Also, with the car being exposed to wear and tear and weather for over 10 years, the color is definitely not what it was when it rolled off the lot. However, I've had this same exact bumper re-painted a year ago and while it was not an exact match, it was a noticeably closer match than what NP Collision has done. So the prior shop must have done something to compensate and try and match it as much as possible. I called back and spoke to Andy again to ask if they can redo the paint or at least blend it in. His response was that if I really wanted to, he'd paint the hood and two front quarter panels of the car so that it would match the bumper but also stated it would "cost you a fortune". My first thought was that he just doesn't want to deal with me anymore and doesn't want to work on my car anymore. But, I asked again to be clear if he'd be willing to blend it. He simply restated that he'd have to charge me to paint the hood and two panels. This would not be an option for me regardless of price because it sounds like it would just make more parts of the car not match the rest. He tried to assure me that pearl white tends to turn yellow after 4 to 6 weeks due to the nature of the color so it would match a little better with the rest of the car. I've heard this before but have yet to experience or see it myself since it did not turn yellow when it was painted prior - at least not that I noticed. So, I I'll just wait a few weeks to see if it gets better or not. If you're thinking of taking your car to NP Collision, I'd make sure to be very clear as to what you want done and be extra cautious if your car is a color that tends to be hard to match. They either don't have the ability to or just aren't willing to put the effort into paint matching the actual car instead of the factory paint code. I made the mistake of assuming that if it was a noticeable difference, they'd automatically try and blend it in. read more