I've been going to GWMFA for more than 20 years. I have nothing but positive feedback. From…read moreneurology to primary care. Their doctors are the best in their field. I hope to be going there for another 20 years...well that would make me 100+ so I can only hope!

Poor patient/customer service! The phone tree system is a…read morefortress to get to a live person, and once you do speak to someone- they ask you the same thing as the automated system which is quite annoying if the system insists on gathering information before transferring to a representative. Additionally, it is like an act of congress to get a supervisor/manager of the billing department to call or email back. The consistent message was, "I can send a message to a manager to contact you, and you can expect a call with 24 - 48 hours." First call, 2/20/2026...still waiting to speak to a manager. . The same is true for the patient experience phone line- left message 2/20/2026, no follow up.

I have come to this location for a variety of reasons but more recently for an MRI…read more The last two times I've had the pleasure of having Hibi as my tech. The first she called me after a cancellation to offer me an early time, I even had to bring my kids to the back and she was accommodating, attentive and kind, which I really appreciated. I have multiple nose and ear piercings that cannot be removed and while I understand that typically they should be removed Hibi has worked with me to ensure I was not only able to receive this much needed service but do so in a manner that didn't put anyone at risk. Thank you Hibi for your repeated professionalism and flexibility.

In my experience, Kaiser Permanente seems to do well when it comes to treating common illnesses…read morelike colds and the flu. But when it comes to more serious or ongoing medical conditions, my experience has been very disappointing. I've often felt like my concerns weren't fully investigated, my diagnoses weren't given the attention they deserved, and appointments felt rushed--as if I were being moved through an assembly line instead of being treated as a patient with individual needs. If you're dealing with a complex medical condition, I'd encourage you to consider finding a physician or specialist who can spend the time to thoroughly evaluate your symptoms and provide personalized care. That's just been my experience. I'm especially frustrated because I've requested a Verification of Treatment (VOT), and the process has felt unnecessarily difficult. I simply want the documentation I need and to feel like my health concerns are being taken seriously.

The staff was friendly, they saw me in a reasonable amount of time, they do X-rays which is great…read moreand they sent me on my way. I booked an appointment prior to arriving and I was seen in about 45 minutes to an hour. Not bad. I'm just glad I was actually seen and it didn't take a whole day. Results may vary but I'm just glad a had a good visit.

My daughter went to this urgent care. First the wait time was nearly 3 hours in the morning…read more After getting to the doctor who ran her through multiple labs, she was promised a call by the and of the day with prescription and results. It's been ~6 hours since the visit, no call, no results. Logged into their site - no after visit summary, no treatment recommendation. The clinic has no pager, no voicemail to get a follow up from the doctor or staff after hours and only a typical message to call 911 in emergecy. Result: no diagnosis, no prescription, no visit summary, like she hasn't been there.

Had to wait over 7 hours to be seen, even with an appointment. Short handed and disorganized. The…read morePA that saw me was friendly and competent.

I keep receiving bills from One Medical. I came in for a few services last year and not once did…read moreanyone tell me my insurance was not accepted. Instead I get a bill for over $500. Not once was I ever told the cost of services prior to any visit. This goes against the No Surprises Act of 2022. I have already reported One Medical to the Centers for Medicare and Medicaid Services. I have requested they adjust my bill accordingly, but I keep getting bills via email and mail. I even called at the beginning of 2022 to confirm my new insurance was accepted, and they confirmed it was. They used to be an amazing practice, but things have severely changed. I will not be renewing my membership even though I've been a member for years.

I received OB-GYN care at this Kaiser DC medical office with Dr. Kimberly Colden-Massey for about…read morefive years. At each annual exam, I raised concerns about my irregular cycle and asked about hormone testing, but was told my symptoms were normal and was offered birth control instead. Years later, another doctor outside of Kaiser diagnosed me with severe endometriosis, and I later discovered that my symptoms were not documented in my records by Dr. Colden-Massey. Based on this experience, I would not choose this Kaiser OB-GYN department for patients with subtle or complex symptoms they want fully investigated. However, I know others have had good experiences here for straightforward pregnancy care.

I begrudgingly switched to another health insurance carrier in last years open season and I have…read moreNOT regretted it ONE bit! My husband and I recently found a caring, compassionate therapist for my stepchild with special needs. This made me come back to this page to reflect on how we as a family suffered mental health-wise due to the lack of quality therapists at KP Behavioral Health but also specifically this location. Our child has special needs and required some hospitalization, the ER doctors recommended weekly therapy, we were seeing the male child psychologist, "Dr. K". He was adequate at first but as this child's needs increased it was apparent that Dr. K was not effective. Appointments were hard to schedule because if you didnt schedule one at that same appointment there wouldnt be one for months out. Make sure you establish a standing appointment early in your sessions. We transitioned on to a provider in the same building who was recommended for providing PCIT therapy. "Ms. Z" did not start on a good foot scolding my husband and I on a heated phone call for sending "Too much documentation" Then despite the ER Doctor's recommendation she wanted to see the child less noting "theres nothing more i can do for him" Im actually going to thank Ms Z for her apathetic candor, her coldness was a catalyst to leaving Kaiser and finding THE BEST therapist for our child in the world! My stepchild is now having major breakthroughs and wins and we couldn't thank her enough for being the cause of our departure as KP members.

After several years at the practice I feel comfortable leaving a well-informed review. I have seen…read moreseveral doctors and a nurse at the I street location and all are really caring, competent and committed health care professionals. Over the past year, Dr. Andrew Lee has been my PCP and I have been really impressed with how accessible, kind, and thoughtful of a provider he is. I genuinely feel like he wants the best for me. He and the team also do a great job of making sure they understand the other professional care I am under and how to put all the pieces together, as a PCP should. The office is run very efficiently- I have never had any issues with the administration and their online portal mychart makes communicating with the office, uploading documents and tracking my care extremely easy. I have seen a lot of doctors and I really love this office and think it's a shame other reviews are negative.

These people here do absolutely nothing and know absolutely nothing and it is a standard practice…read morethat if your appointment is at a set time, it will actually be 20 to 30 minutes later because the medical assistant told me that the primary care physician has no regards for her patient's time and will just spend more time with her previous ones. So job? Better push that back. School? Better miss that class like I did!

I went for preoperative appointment 4/7/2026 to prepare for my upcoming surgery. It was a great…read morefirst appointment. What was not great was getting a call at 8:29am 4/10/2026 to tell me they forgot to get my $20 co-pay and request to take a credit card payment over the phone. I work evenings and was pissed. Even if I did not work at night, who calls patients at 8:29am to request payment???? I told her that I was sleep and would call back. UPDATE Immediately after speaking to me, she decided to charge whatever card I had on file because at 8:36am an email was sent to me with a receipt telling me they processed a payment on my credit card for $20. RUDE AND DISRESPECTFUL!!!

I am above all things fair…read more My concerns about MedStar were multifold. My primary concern was billing. MedStar wrote off the bill. They should have I can now give them the four star review that they would otherwise deserve. I want to say that I commend the office of the CEO in having people with the capacity to respond, get back to me. Most of the time people complain about hospitals and healthcare systems. They're dealing with somebody in patient relations who has very little authority. MedStar had one of their higher working executives get back to me to address my concerns. I commend them on that. Note to moderators: I did not change this review in exchange for money. It may appear that way. The billing concerns were a central aspect of my concerns. The goal of Yelp is to inform consumers of great local businesses. Because the billing concerns have been alleviated. I believe I can change this review.

great if you want a healthcare provider you can never get ahold of!…read more advise going elsewhere got primary care.

I am writing to report a very negative experience I had during an appointment with Berry Clark at…read moreWhitman-Walker Health. From the moment he entered the room, his demeanor was abrupt and dismissive. The first statement he made was, "I am not taking in any new clients," which immediately created an uncomfortable and unprofessional tone. I was also left unclear about his role, as his conduct did not reflect the level of professionalism I expect from a medical provider. During the visit, I explained that I had been experiencing chest pains. His only response was to ask whether I had a cardiologist. I explained that while I had seen one in the past, I would need a referral and do not currently have an active cardiologist. No further effort was made to evaluate my symptoms, provide guidance, or assist in coordinating care. Additionally, when I mentioned that I believed I needed a test related to plaque in my heart, he dismissed this outright and stated that no such test existed. As I was not feeling well, I attempted to clarify by calling my mother to confirm the correct terminology, as I believed I was referring to an enzyme test. At that point, he abruptly left the room, stating, "I don't need to talk to your mother regarding this." Given the seriousness of chest pain and the importance of clear communication in a healthcare setting, I found this interaction deeply concerning. I left the appointment feeling dismissed, unsupported, and without appropriate medical guidance. I believe this experience falls well below the expected standard of care and professionalism. I respectfully request that this matter be reviewed.

$350 minimum to walk into a dead clinic in the middle of downtown. $100 COVID test (uh, they're…read morefree or cheap everywhere) outside the clinic before you even enter the fortress of solitude and get ignored by the staff. Then $250 to be seen. Yeah no.

I can't speak to COVID testing appointments, but I've been coming here for years for travel…read moreconsults and vaccinations and it has always been quick and easy. I prefer this over my PCP for travel because my PCP doesn't carry some of the vaccines like yellow fever and anyway Farragut always knows exactly what I need.

PASSPORT HEALTH IS AN ABSOLUTE CASH GRAB…read more Do not trust them with your credit card information. Made a same day appointment for a vaccine in the morning for the afternoon. Cancelled within 20 minutes after seeing the vaccine was not covered by health insurance. I was told that cancellation fee within 24 hours is immediately a $100 charge regardless of how soon i cancelled after making the appointment. This is not clearly stated on the website. Cancellation fee's are intended to cover opportunity cost of seeing a new patient and wasted time when prepping for a patients appointment etc. Nothing was wasted on their end. After calling to explain my situation to three separate associates they all curtly explained to me that rules are rules. Their customer service relies on passing your call around until they've tired you out. Seems like they care more about taking money from their patients than they do about treating them.

The doctor did not properly diagnose me. He was wanting to do surgery when the Ct scan showed my…read moresinuses were fine. He couldn't figure out why I was having symptoms. He just sent me home and suggested I wear a mouth guard,Came to find out I had severe dairy allergies. They took my money and didn't do anything. The staff were very rude and condescending