I went into this project confident and well-informed after watching the company's educational…read morevideos and relying on their expertise. The products and installation were generally professional, but important gaps only surfaced once decisions became final -- when flexibility was gone and costs shifted to me. For context, this project included a bedroom patio door, a side entry door, and replacement windows. This review isn't about bad intent. It's about where education and expert confidence end -- and where homeowners need to slow down and verify assumptions. The videos genuinely help level up homeowners. They explain terminology and common pitfalls and make the process feel clear. Where that education can fall short is when theory meets real-world constraints. Understanding products at a high level doesn't guarantee those choices will translate cleanly once manufacturing begins. The first gap I encountered involved usability. I replaced wood doors with fiberglass doors and assumed hanging blinds would be straightforward. I later learned fiberglass doors with foam cores don't provide the same structural support as solid wood, and traditional blind mounting can be risky unless planned around limited wood blocking. By the time this became clear, the doors were already ordered. Internal blinds would have been the safest solution, but that decision must be made before manufacturing. After raising the issue, I learned internal-blind glass units were available, but only in double pane -- not triple pane -- and without laminated options. I would have been paying to move from triple pane to double pane to solve a usability issue that hadn't been discussed earlier. I declined. The issue wasn't that tradeoffs exist -- it was how late they became visible. Another issue surfaced during installation. An existing storm door was removed, and I learned mid-install it would not be reinstalled. That had not been discussed during sales or measurement. The lesson for me: if something matters, confirm it explicitly before installation begins. Install day is where risk largely shifts to the homeowner. After the crew left, I noticed drywall damage, sealant contacting finished surfaces, debris inside and out, a damaged sprinkler head where materials were staged, and cigarette butts in the yard. Some items were addressed later; others required additional time and expense. The patio door also required adjustment and still does not open and close cleanly. I was told the next step may involve shaving material off the door -- an example of how fixes can escalate once installation is complete. My primary concern for the bedroom patio door was security and sound. Based on that, I was advised to go with triple pane. Living with the result, sound performance has not met my expectations. Laminated glass, which was not discussed during sales, is generally considered superior for both sound and security. After raising concerns, I learned the manufacturer does not publish specific sound performance ratings for its door assemblies. The recommendation appears to have been based on industry convention rather than product-specific testing. When I revisited the issue, the recommendation was affirmed and third-party solutions were suggested. When performance isn't clearly tested or measured, it becomes difficult to know whether the product was the best fit -- or whether the outcome simply falls short. If I were starting over, I would validate real-world usability early, confirm important details in writing, treat the measurement appointment as the last true decision point, ask what is tested versus conventional, and actively inspect install day before the crew leaves. The videos and guidance are helpful, but they don't replace pressure-testing assumptions before decisions harden. If nothing else, I hope this review helps turn a private loss into public wisdom for the next homeowner navigating this process.

Eric was as really helpful! I needed windows for a flip and instead of upselling me, Eric was…read morehonest and helpful. I will be calling them back for more work in the future.

I just got new windows for my home today (2/16/26) and this company did an amazing job. Chris &…read moreBecca Pounds (owners) kept me informed of my window installation process and installation date. Their installation team did a great job; was very professional and made my window installation a seamless process. Their prices was within my budget and my windows are beautiful!!!

The owners were very nice and involved in every aspect. They communicated thoroughly throughout the…read moreentire process. They did the job on time and the crew was very polite and friendly. We did have one hiccup with two of our windows made too big by the manufacturer. The owners got them reordered and installed quickly. All in all a solid experience and I would recommend them.

Had Jerry out to adjust a large glass shower door that had slipped and was rubbing against the…read morewall. Completed the repair, explained what he was doing and why the issue occurred then explained how to do it ourselves should the problem reoccur. Very reasonable price. Definitely would recommend.

They were quick to complete my order and did an excellent job. I highly recommend them.read more

Rhonda and Dan were great. Replaced all the windows on our house last year and everything still…read morelooks like it did when it was installed. Very happy with their work.

We just had Pro 1 put all new windows in our house and WOW do they all look fantastic! The crew…read morewas done in a few hours, they were very friendly, answered all our questions and concerns, and left the house cleaner than they found it! Can't say enough good about them! Thanks so much Rhonda and her crew.

Scott was wonderful came out and helped us find the perfect windows for our home. Once the windows…read morecame, everything was extremely seamless and the install went very smoothly, installers were very quick and tidy. Great quality, totally happy with the windows and the service they provided.

I replaced 31 windows in my home and 1 window is different than the rest. I have 5 windows side by…read moreside and the different one is in there . All my windows have double locks except this one. It has a single lock. The window is a quarter inch smaller than the other 4 and the company told me it cant be fixed with 2 locks like all the rest. Now they are telling me they can change it at my expense. Wasnt my mistake in the first place and they should fix it. I told them I would be happy to put the old window frame back because it has the double locks but they wont return my calls anymore. Very bad customer service

Door knocker came out, set an appointment with the sales rep. Sales rep gets here and i give him…read moreshit from the get go. Regan kept his cool. He told me what was needed to make the presentation a thing and i rewrote the script on him and sent him away.... then called him back and had him do the presentation on record. Then i opted to not go with this company as they have a crappy lender. All the same, Reagan and Taylor were legit amazing.

salesman ignored the no soliciting sign & even tried to open my front door. Beware!!!read more

They performed and outstanding job with excellent quality of windows. They have vinyl and aluminum…read morewith double or triple pane glass and their own installers. They offer financing and no money down upfront so this protects the consumer as well. No contract laborers to point t he finger at. This is the place if you want quality windows and doors. Their customer service is good too. You won't go wrong picking this company. They do a great job and guarantee their work, as well as take care of the homeowners home. They cover everything and clean up nice. You have to get a quote!

They installed quality windows 10 years ago and stands by their limetime warrenty which came in…read morehandy this year

Had a fogged up window and they were at my house within days for quote and had the window replaced…read morewithin a week of first contact. They're very friendly and take care of you. Will definitely use them again in the future! Also, my neighbor's son broke two of their windows (baseball) when they showed up so I had them stop by to provide a quote. They had the same quality service!

They gave reasonable pricing. Communicated to schedule a time and made the process easy from…read morescheduling to paying.