I sat for over 15 min in my car in the hot sun with zero acknowledgement. Wile cars were being…read moreushered in and oil changes finished in the 2 Other bays. I understand the car in front of me took longer than usual... but they should have at LEAST acknowledged I was there.

Drove in for an oil change and drove out with a flat tire. A left out fuel line clip punctured 4…read moreholes in my tire. Mechanic told me there was metal in my tire so I got out to look at it. They did nothing about it. I left and drove one mile until my tire pressure light came on. Ended up being unfixable.

Went in to get a rotation and oil change,they quoted me an hour,it took 4 hours and the whole time…read moreI was there,I had to look at LGBT....stuff on the bookshelf and their TV....will not be back,don't push your weird ways on me.This place is a joke

love the people and the service!!!! They work on all my trucks and golf cart. They have come to my…read moreaid for a flat tire on the horse trailer roadside and mul times that I've needed a tow. I don't go anywhere else for anything I need on my trucks!

Had a tire blow out. Fixed quickly and with a fair price. They also checked the air pressure in…read morethe other tires.

The repair took a little longer than expected but they were amazing at what they do and made it up…read moreto us the best they could. I will most defiantly use them again if we are ever down in the area again. They were short handed since nobody wants to work these days, but they stayed on it till the driver was back on the road.

My son, a young college student with limited auto knowledge went to the Auburn location in Wire…read moreroad. They told him he needed new back brakes pretty soon. And quoted $760. Luckily he is smart enough to not give the go ahead before talking to me or his dad. We both said to wait and we will look at it. That it being back brakes on a front wheel drive Honda crv he must likely would be fine until we could check them. My boyfriend looked at them the following weekend after purchasing new brakes. They still had about 90 % life to them. So beware of your college kids going to these areas. They are obviously aware a lot of kids these days have minimal knowledge of vehicles and may not have a support person they can consult with locally.

Very honest. My son is in medical school in Auburn and we have had two issues that required…read moretowing. Both times they were right on it, he didn't have to wait at all and customer service and pricing was superb.

Got a flat fixed and on the road again in no time. Great service and quality work. Good value for…read morethe prompt service on a lat afternoon mishap

Once again, the folks at Franklin showed why they have such loyal customers, including me. I showed…read moreup at the end of the day with a dead battery. They were very busy. It would have been easy to tell me they were full and that I'd need to come back tomorrow. Instead, David listened to my story, took the keys and went to check it out. The battery tested fine, of course. He could have left it at that and sent me on my way. Instead, he looked around the battery and noticed what seemed to be a loose connection. As he thought about it, he noticed the battery was a bit askew. He came back in to tell me what was wrong and that he had ordered the replacement part to secure the battery and fix the connection. 20 minutes later, he handed me my keys, refusing to charge me a dime, and told me to have a good day. As I stood there incredulously, he said he thought they should have noticed it at my last visit, 2 months ago. Of course they should not have. It probably wasn't loose then. However, it is self effacing, compassionate and detailed service that sets Franklin apart from most businesses. It is why I tell everyone about them. In the end, it is why I keep going back.

I got my tires done at Sam's club and I had my front right tire flat and I came in here and the…read morenice guy at the counter said he would look at it and he didn't even charge. Super helpful and has me confident in the work he did for me for my trip

As a woman in any kind of car fixing environment, I of course expect to be advertised to the entire…read moretime any service is being done to my car. It's just disappointing sometimes to be upcharged already, and then offered more and more upgrades that cost an arm and a leg. I go to places like this knowing I'll be upcharged, but paying for good service and speed. They were very fast changing my tire, but I felt like they were a bit careless. Some things were changed around with my car settings. Also, they failed to reinstall my spare tire in the back of my car. I wouldn't normally complain about something like that, but it feels kind of frustrating when I'm being charged 'service fees' and the employees couldn't bother to take a few minutes to put my spare back where it goes.

I had a nail in one of my 4 tires that were less than 6 months old (80,000 mile tires). I was told…read morethe tire was irreparable. So that at least two tires matched decided to replace two. My tire pressure light never turned off. I told the owner before I left and he told me to give it a day or two and it will turn off. It never turned off. I was not able to return within the same week due to Thanksgiving so I'm back now- only to be told that the two remaining original tires both had Nails in them and were irreparable. DO NOT COME HERE!!! I HAVE BEEN RIPPED OFF AND SCAMMED! As I stand here now, there are TWO pissed-off customers that have experienced similar stories as mine. am going to dispute the charges with my credit card company for the remaining two tires. UPDATE: 2 of my 4 tire sensors were broken by these guys according to the mechanic at the Toyota dealership.

Customer service is AMAZING! Got 3 tires replaced at a great price. I was coming from out of town…read moreand they made it super convenient for me. I definitely recommend them!!!

I go here to get my tires. They will get you sorted quickly with walk ins. Overall not bad for just…read moregetting tires put on.

Took it here to get my tires rotated and I chose to also get a free alignment check... key word:…read morecheck. They proceeded to check my alignment and then preform an alignment without telling me then handing me a bill. I received a refund, and the workers were extremely rude the whole time. Also, I got my oil changed here and they tightened my drain plug with an impact wrench. There is no reason to tighten a measly little drain plug with something that intense. I usually do my own oil changes but don't have the necessary equipment in college. I went home to texas to change my own oil and the plug was stripped and extremely tight to the point where I had to take it in somewhere and get a new drain plug. Awful customer service and 0/10 experience here overall.