My and my friend made an appointment for check my tire today. Khan was professional and helpful . I was waiting there until my cars was ready. Khan explained my issued and fixed it for me, worth my time and will definitely reccommenef friends and family for this location and With Khan he was always smile and had a good service as always. read more

Good evening. I needed to buy four tires for my car this morning, so I made some phone calls and visited several websites. Either they did not the tire size or they could assemble them until next week. Since it was an emergency, I kept on looking until I found TNB on Walney RD, Chantilly. Mr. Khan treated me with a lot of respect and professionalism. He never pushed for a specific brand or price. He just recommended what it was right for my car. He honored the price and told me my car was going to be ready in the afternoon. To my surprise, he called me about an hour earlier. Thank you Mr. Khan and the techs who did a great job. read more

Meant to give them a five-star that they deserve. I did not have the right one.. so guys please forgive me because you did great teamwork

I highly recommend this facility if you are looking for quality tires and kind, courteous service. They had many appointments scheduled at the same time and said there might me a small delay, but they were right on top of everything and got in me in out in now time, all with a friendly smile. Having work done on your car is never a fun thing, but I smiled the whole time. The facility is clean and there are places to sit and work while you wait. Thank you to the wonderful, caring staff! read more

Third time patronizing this establishment and wanted to wait to provide feedback. Each time the customer service has been outstanding! Their timelines have always met or exceeded our expectations. I truly appreciate their honesty and not attempting to push a service not required. We will be back for additional services. read more

Khan was amazing, helped me out with everything. Let me know I didn't need a certain service, saved me money! He was very friendly! 10/10

I have been to the Chantilly NTB four times in the past year. The employees are very nice and helpful, but they do seem to be short handed and running behind schedule most of the time. I went in expecting to need new tires, and was impressed that they told me that I just needed a patch (when they could have made more money selling me new tires). They encouraged me to drop off my car and they would call me when it was ready, but that was not an option for me. While I was waiting, they told other customers (calling and walking in) that they also would have to drop off their vehicles and discouraged anybody from waiting. read more

I'm updating this NTB review tied to swinging by the Chantilly NTB and had very helpful service. Both Reston locations had inoperable alignment machines so I went back to Chantilly begrudgingly. The team looked up my prior alignment and brought to my attention that in addition to the alignment I'd paid for at Reston, i also still had a three year alignment in place for the same car. So they quickly handled my alignment, and then armed me with receipts to show the Reston office of their mistake. Net results: refund on an error made by another branch. Much appreciated. I will miss the three year alignment deals now that mavis has bought NTB. OH, AND ONLY 4 stars because I still had to drive back to Reston to get the refund. read more

Long overdue, thank you Mishka & staff for taking care of my tire needs. You all definitely know how to take care of your customers & business. Mishka, thank you for personally taking care of my tires, as I watched how you amazingly worked on it. Thank you very much! read more

Worst customer service ever. I had an emergency situations on a Sunday and I had my entire family, wife and two kids. I went in there that day just needing a simple rubber valve stem replacement, i had the wheel off the car to make it a lot easier for them and had my wife drive me there because they didn't pickup my calls. When I got there i was told that they couldn't assist me because they where booked for the entire day. I work in the service department at a dealership and I would've never turned down client in a situation like this. I understand techs could be busy and could've waited until it was convenient for the the technician. i thought by having the wheel off the car would make it more convenient for the technician. I found gas station down the street that was able to assist. read more

Working with Marland and all the staff are nice and friendly. Seeing a lot of bad reviews I hesitated but I did book an appointment. Happy I did because they were very quick and the experience overall was nothing like the reviews. They must've changed managers but whatever they did it's nice! read more

I went to NTB today to get an alignment and the guys, Mr. Syed and Marlin were very helpful and took care of the situation. Both guys are very helpful and knowledgeable since they've been with the company for some time. the wait was not long at all. I had an appointment and they took me right on time. I'll be coming back, thanks guys. read more

This is the rudest tire shop around. Bought a front end alignment program package. As soon as I came out of the shop I noticed my front drivers wheel scratched up and my rear passenger wheel scratched up. Walked right back in guy came out and looked and asked me how could we do this? I don't know but you did. I had just bought new tires at Costco and they commented on how great my wheels looked. Not anymore. I am pursuing this further. read more

Terrible. Never again. I chose to take my car here because they offer a free brake inspection and I believed my car was due for brakes. While at the counter I asked if they also did oil and filter changes for my car. They did so I added the service. I told them I would wait for the car. 2.5 hours later I asked when I would receive my car. That took 20 minutes running around to find out. The oil and filter change cost about double the expected cost. "you know, because it takes synthetic oil". I asked for the status of my brake inspection and that took at least another 20 minutes of running around to determine who did the brake inspection and what the results were. Finally someone came out and said I remember your car and your brakes are almost new. I asked for a print out of the inspection results and they had none. I asked for a scale of the wear vs new and that confused them further but he stood by his "near new" conclusion. Within the month of this I took my car to a different shop for a different reason. They resolved my problem and then pointed out a few other things I should be aware of. One of them was the rear brakes were very close to not being able to pass inspection! Just terrible. I recommend avoiding this business completely. read more

I went here for years before work or during my lunch break & they were always running behind on other cars so my oil changes took much longer than expected (1.5-2hours) & made me late for work every time. Finally i made a 6pm appointment to come after work (several days before hand - no problems & no one called me to say this was a bad time for them. Then when i show up for my appointment they say they cant honor the appointment cause they sent everyone home early & try to make it seem that I'm lying about my appointment time....and they dont take cars after 5pm apparently since thats when everyone goes home even though hours say open til 7pm. Oh & I have an email confirmation with the correct time & date of my appointment. She didn't even pretend to care. Needless to a say I wont be going back read more

Sure, it's easy to book an appt online. But it won't matter bc when you show up for your appt, you'll be told that it was cancelled, I booked the appt in the morning, called later on to verify and was never told it was cancelled until after I waited in line for ~10 mins for the only employee working the front to tell me, with a no cares attitude. The system has my phone and email so why couldn't they advise of cancellation before I showed up? If this wasn't poor service enough, the employee was complaining about her co-workers/ customers and the amt of work they all had to the other customers. I complain about my job too, but not when I'm on the clock, and not to my clients! I haven't been to any other NTB's but unfortunately this location put a sour taste in my mouth for the company as a whole. read more

I have mix feeling about this place. Usually, I come here for alignment because everything else is overcharged. I came in few weeks ago and got an alignment and tire rotation. They charged me x-tra $20 rotation when I clearly told them that I have a 3 year alignment package. Service person insisted rotation is not included. I literally pulled up the website on my phone and showed what's listed below to get refund. Please do your homework. Includes Alignments every 6 months or whenever you need one Tire rotation every 6 months or 6,000 miles Tire inspection and tire pressure check any time Maintenance inspection with your alignment One-time transfer to another car, if needed read more

DON'T WASTE TIME.I planned on getting some new tires there with a coupon I got in the mail. Once I got into the store the attendant just recommended I go to the local tire place in the same plaza. read more

Absolutely horrible service. Made an appt. 1 week in advance. Showed up on time. Car took 4 hrs to even be seen. Simple tire rotation and oil change. Called to check on car 3 hrs later after appt. and put on hold indefinitely. Had to call back multiple times. Over 4 hrs later told car was done. Went to pickup. Got a drop off ride at the shop; anyone knows what an inconvenience it is when your car is in the shop. Upon arriving told not sure if my tires were rotated; told if they were the "same size" then yes, they would have been rotated. I said please double check. Shop told me your tires are different sizes. So no, not rotated. I questioned this as I'm very familiar with the tires & my car and had only bought them from NTB. Car tires were the exact same size as I said! Misinformation/wrong & I waited all day to be told that. Had to insist on tires being rotated finally (this is supposed to be a complementary service you get when buying tires at NTB; I've spent lots of money on NTB run flat Pirelli tires.) Paid, unhappy & drove off. Red urgent check tires light came on two minutes after leaving the shop. I went immediately back concerned about this urgent warning on my dash; told by shop to drive it & it will reset itself. Ridiculous! This has never ever been the case in the 7 yrs I owned the car. At shop told tires needed air. So - yes, it's not ok! The air was so low after the rotation the red check tires light was on. And why do they need air if you just rotated the tires? Shop took the car back & said they topped it off with air. Drove it again to go home & check tires light on still! Unbelievable! This shop does not know what they are doing in my opinion. Very frustrating and lots of wasted time. 11:30 am appt. and still here close to 5:30 pm getting my car looked at for a third time. Concerning with urgent tire warning *after service* that I'm being told don't worry, just drive around on it...? Update: got my car back and tire warning came on again! 4th time! Gave up & took it to Bjs to fill up the tires myself with air. Finally, the tires light went off. read more

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CROOKS! I called to get a price on installation and balance of tires that I purchased myself and they quoted me a price to replace all four of the tire pressure sensors and they said it was state law. What a big scam I checked and it is not state law or any law that you have to change them unless they are broken. read more

I went there with a valve stem cover problem. They told me I should not use metal covers, thanks I figured that out, that was why I was there.... Didn't offer any help, said I would go somewhere else, they said ok..... Never going back and I bought my last set of tires there. Horrible customer service, they could have cared less . I left and went to Hogan and Sons Goodyear down the street and they fixed the problem and replaced all the valve stem covers for free. Ed S. read more

Zero stars. I have been here 3 times in 10 years, hoping they would improve. They have not. Appointments don't matter. First come, first serve doesn't matter. I called, they took my car immediately. I've been here in the waiting area 2 1/2 hours to have a tire mounted. They JUST told me that my car is next. If they would simply schedule the time as their techs need, it would improve their service. read more

Best product at the best price with best service. Beats dealer prices every time. .

I started coming to this NTB before I even lived in the area when I had a smoking tire that needed looked at. They took care of me that day and they continue to keep my family and me safe on the road by keeping an eye on how my car is functioning. It has 160K miles and I know I'll be able to drive it 160K more under their care. I've watched staff interact with customers with complete professionalism, even when people are upset that they cannot have their car worked on right away. Highly recommend. read more

Unlike other NTB locations I have been to, this one is. fast, reliable, great customer service. They are the only location I would go back to even if I have one down the road from where I live. read more

We were 2 hours from home when the tire pressure light came on. Visual inspection didn't show any punctures, so we ended up at NTB to see about getting the tires checked out. The wait for a customer service was slow with no one so much as acknowledging my presence. A simple "we'll be right with you" would have been good customer service. That being said, once I finally was helped, we were directed to the bay. A technician, who hadn't been given any warning from the customer service, listened to our concerns. He checked the tire pressure and advised to keep an eye on the tires, since nothing seemed wrong. We weren't charged for his time and he made up for the poor customer service at the front. read more

I made an appointment for a flat repair and when I arrived for the appointment I waited at the front for 10min with no service, once a front desk person arrived they wanted me to drop my car off because they had to many appointments for the same time. Just a waste of time with bad service, I do not recommend. read more

I went to this location because I had a Catalina that had printed for a $19.99 oil change and tire rotation. I thought that was a GREAT deal and I knew I needed my tires rotated this time around. I called to find out about how long the wait would be if I stopped by. I have a 10 month old and I don't want to be in a waiting room longer than I need to be. The gentleman on the phone was very nice and very helpful and I scheduled an appointment for the next day. I arrived right on time for my appointment and I do have to say I was only there for 45 min so it was efficient. However, they did not rotate the tires so, it may be longer if they actually give you the full service. I was greeted by a gentleman who checked me in and then went out to get mileage and check on my vehicle. when he can back in he stated loudly and what felt like a rude tone to me " You know your tires are completely bald, right?" I was hot. i controlled my emotions (yes, I get emotional over these things because I hate anything to do with servicing my vehicle) I stated I knew that they were getting low and I would need to replace them in the next few months. He said he can get me prices on tires but refused to rotate them since it wouldn't make a difference. I was completely irritated in the way he handled this. I would have much preferred if he had showed me my tires and explained the low tread rather than speaking to me in what felt like a very condescending manner. At this point I really just wanted to leave. However, I had planed my entire day around getting an oil change and if I left it would be at least another week before I had the opportunity. So, I just asked if we would knock a few bucks off since they wouldn't be doing the tire rotation and I could have gotten just an oil change elsewhere for $14.95. He refused to adjust and said that was the lowest price they could go. So, I agreed and let him know in a very irritated tone that I would go ahead and complete the oil change with them but only because I was there and they might as well just do it. So, for all that. Their refusal of saving me $5 on an oil change cost them a sale of 4 tires for my 2006 Toyota highlander. It doesn't make much sense to me but I guess that's how they want to do business. read more

My appointment was at 11am. When I got there they told me that they can not do the oil change because of 3 people called out .waist of time. They should call me to let me . read more

THE WORST MECHANIC STORE THERE IS... do not bring your vehicle here. I drove 30 miles just to be told they don't have my appointment on record even though I showed them the email confirmation. They did not honor the coupon I used when creating the appointment either. They did not call me to let me know my car is ready to be picked up. Horrible and rude employees. The worst customer service ever. How they are still in business is beyond me. read more

I have been here 3 or 4 times in the past. A little overpriced, but a decent job. I went there with 4 loose wheels and tires to get mounted, balanced, and alignment. I get a call back 2 hours later saying they don't have TPMS sensors that fit the valve holes in the wheel. These are standard GM wheels. You are telling me that you have no 315mhz sensors that fit these wheels? Just in case there was a problem I went home and measured and sure enough, they were 12mm holes for the valve stems and tpms sensors. I will not come back especially if their techs can't figure something this simple out. read more

The customer service here is terrible.. I come here once and awhile to get tires (rarely), and but I can always see why the rating and reviews have always been negative. read more

This is the second time I've gone to an NTB. The first time, just over a year ago, in Monroeville, PA I Bought 4 brand new tires and was told law required them to replace the full TPMS (tire pressure monitoring sensor) on all 4 tires. The next morning they were flat. So now, I realize I've been having leaking tires and low pressure and I come in for me "free repair for life of the tire" and am told the TPMS on two tires needs replaced. Now I'm staring at the invoice from last year when they were replaced and being told that this is different and it's gonna cost me $65 a piece. I swore I'd never come back... and I'm sorry I didn't listen. read more

Brought car in to diagnose the battery. They tore apart the back of the car (where the battery was) and broke some of the screws and didn't re-attach the inner body panels when they were done. read more

Bought tires 3 days ago, one won't hold air (which wasn't a problem before have new tire mounted), called to get it checked out, they said you have to leave it with them. I asked if I could make an appointment, and I was told it takes them an hour and a half to check or possibly remount tire because they only have two techs. Improperly mounted a tire and now makes it inconvenient to fix their mistake. Really displease with both improper work and no effort to correct their mistake. Lost my business, lot's of places to buy tires read more

I always go here for all my car issues. I don't like dealing with issues when it comes to my car but I can be rest assured when it's in their hands. Fast and efficient and always personable staff especially the manager, Jawed, who answers my questions patiently. Satisfied customer for life. read more

Hey NTB, what's the point of making an appointment at 2 pm, getting a regular oil change, coming early at 1:40 pm and it's still not done after 4 hours? Sorry, my business will be going elsewhere. read more

George is a great example of customer service! He went over the two tire choices for my car, explaining and letting me ask questions. Even the customer behind me got great service from George, despite the fact that NTB couldn't help him, George made suggestions to the customer for where else to go. His time estimate was right on the money, and the check out process was super quick. I'm very happy I went here! read more

Update: NTB broke a system, charged me over $300 for sensors that are incompatible with my car, wasted over 8 hours of my time and will not refund me any monies. And now I have to pay dealer to undo what NTB broke. I had four tires replaced and check system warning light came on 3 miles after leaving NTB. Even though NTB's fault for not resetting sensors with computer, they want me to setup an appointment to fix problem they knew would happen, due to their incompetence. No new tires is worth this headache. Update: I setup appointment for NTB to pair sensors, after 2 hours (first visit was 4.5h), left with guidance to go to dealer to resolve warning light still lit. When I asked for refund they said no. The sensors worked in December (were reporting low tire pressure). Only due to ntb recommendation were any sensors replaced and now NONE work. If you can't put something back the way you found it, don't touch it. read more

Sales associate's customer service was terrible. I had a nail in my tire, made and appt at 9 am. Walked in at 8:45 am to the sales associate complaint to a customer about how other customers act. When I talked to her she was very dismissive, acted like she didn't care about what I needed and obviously didn't listen that I had my two front tires replace a couple months ago and one of the front tires had a nail in it. In stead of listening to me she said it won't be ready for 2 hours. I left and never received a call after 2 1/2 hours I called she answered and told me first that my car hadn't been pulled in the garage. I told her she said it would be done in two hours. She put me on hold and came back all of a sudden my car was somehow done and needed a new tire. I had my front to tires replace in Tyson ntb and asked if there was a warranty. Instead of explaining to me that they were replaced but that they moved the new tires to the rear and all she started to tell me I was wrong and argued. I got to ntb to pick up my car and she continued to get an attitude with me. I requested she get a manager or someone else I could deal with cause I was not going to be talked to that way. She said he will be in and told me I need to learn to listen. I talked to the Manger, he listened and explained everything to me. Manger was great, sales associate was terrible. Will stick to the ntb Tyson's or Reston for now on. read more