good service. kind person. good cut! I thought I was in a salon that didn't know about my hair but…read morereceived a really nice cut.

I went to Annie to do my extensions and she was gentle, pleasant and she did a great job. My hair…read morelooks amazing. I would recommend for all your hair needs!!!!

This is an amazing salon. My stylist Simon is considerate mature and focused on giving the exact…read morestyle that you asked for. I appreciate her making the effort to be socially engaged and responsive if you have any issue with the process. Unfortunately, I come from working with an amazing stylist and the only reason I explored other options is because my very successful loctition is heavily booked. Only to find that all the good ones are. I conclude that I am lucky to have options because I live in Mew York. I have decided to keep my own appointment book; and to put reminders in my phone when I should set up salon appointments. I am blessed. I continue to research my own hair growth needs and I figure like anything else the first step is consistency.

My first words for this review was, "Extremely happy with my results!!". That sentiment was almost…read morea year ago, when I first came to this salon thinking that I finally found someone who genuinely knew what they were doing when it came to my locs. I attempted extensions in the last with another loctician, but their lack of expertise cause my locs to constantly come out and have to be reattached. Fast-forward to now and I'm very disappointed in this business and their customer service. I had my initial service last October and all was well (interlocking and loc extension install). I went on vacay shortly after and had been directed to stay away from conditioners and to be very gentle of I had to wash my hair, but ocean water would be find. Luckily, I pretty much stayed out of the water. My next appointment was Nov/Dec and unbeknownst to me, I had a comb retwist. I was not sure exactly what I was getting and what the difference was, from my first service. This was not really discussed with me and since I am very new to locs, I just folled with everything - my fault. My hair was fine after the second service but then began to lose a few locs. I lost only 3, which in my opinion was not the end of the world - I lost many others during my loc maintenance journey with my former stylist. Unfortunately, I was unable to return to NappStar for quite some time. I did book another appointment until May. When I made the appointment I just asked for the same service as my last, not knowing at that time that it had been much different than my initial service. The day came and was taken to wash out the dye I put in my hair prior to my appointment (I use a specific dye and I was told from the start that it would be OK to arrive with the dye already applied, and they would continue with the rinse out process. My hair was washed and dried under the hood, and then I was taken to the styling chair. Someone else came over and went over my appointment. They asked me if there were any issues and I mentioned the locs that broke off. I ran out the house without them but the manager at the time, Scarlet, was nice enough to provide me with three new ones. They were not the same color as mine but looked nice, as they resembled highlights. I was very thankful for that and the fact that they did not charge me for that extra bit of help. The remainder of the styling went seemingly well. I thought everything was fine. My hair looked nice when it was done, I paid and went about my day. After the first week, I could tell something was wrong. My hair was very loose. It looked and felt like I never got a retwist. I was upset because it did not look like my finished styles from my past visits. It looked unkempt. I immediately called and explained to the person with whom I spoke, asking why I was given a comb retwist and not an interlocking retwist (I searched the site to figure out what service I actually had), because I had asked for the same service I received prior. The person said that I booked a comb retwist and that was the service I had received at my last appointment. They further explained that my initial appointment was an interlocking session. That is when I realized I had made a mistake for this particular appointment. While I accept my role in what ultimately led to my unhappiness with this service, I must add that the salon does very little to counsel patrons, unless it is one of the managers. Duringy first two visits, the manager was very involved with my appointment, ensuring that I was informed about aftercare and addressing any concerns. While she stopped by during this last visit, and helped me out with my loc detachment, there was absolutely no counsel in regards to the state of my hair. I believe that the stylist that was doing my hair should have spoken to me about the state of my hair and offer an alternative to the service for which I was initially there. I feel like she should have told me what to expect and how to care for my hair afterwards. There was one particular loc that had me a bit concerned and I thought she took care of it but she did not and she did not even ask me about. With the amount of money that was spent, I expect to have hair treatment, a dialogue about what I might be doing wrong and what should be done differently. This place came highly recommended by my gf that began her loc journey with the and after seeing what looked to be informative videos and marketing, I believed they would be helpful to me. I have no problem spending the money if I know I'm receiving excellent service and customer care. Shortly after calling about my dismay with the styling, I began losing more and more locs. I lost over 16 that became detached. They just started falling out and a few more weeks later during a trip to Costa Rica, I lost even more. When I called to complain, I was told that I waited too long (despite initially calling about 10 days after the service).

I called in advance to get pricing because I knew what I wanted was more than the "quick weave"…read moreprice. The person that answered the phone was pleasant and answered all of my questions. I asked for Tika due to all of the pleasant reviews and I'm very skeptic about who's in my hair. When I reached the location I was helped immediately. I had to wait for Tika to come in which wasn't an issue(I knew she wasn't there yet when I was on my way). She started my hair and I never seen someone work so quickly and efficiently. She doesn't braid tight (and I'm very tender headed). She never stuck me once with a needle or anything. She made you feel comfortable by answering any questions you had. I will definitely be back. Also recommendation for the other two stylists that were there...I believe their names were Margaret and Diamond. Everyone's hair that they touched left looking beautiful as well. I'd definitely recommend this shop and Tika!!!

I came here last month as a first time client and a rookie in my weave game. I was greeted by the…read morelovely, sweet/friendly Margaret who answered all my questions and took her time/ worked amazing miracles on my hair/recommending to leave it curly for the most natural look I've ever had. She had so much patience and she and Zima were recommending and explaining hair bundles, tips and schooling me on hair care. I am so grateful to have found this place with such an AMAZING, CARING, SWEET, FRIENDLY staff. My confidence was thru the roof when i left! I was literally GASSED and felt BEAUTIFUL!!! They truly made my day and their energy was AMAZING!!! The entire staff as a whole was FANTASTIC as a customer my expectations were EXCEEDED. Eli (the barber) served us frozen fruit slushies (happens to be my fav) making the experience a whole vibe, along with us having movie playing and dope music afterwards. Zima was incredibly friendly all the way around. I am a forever customer and returning tommorrow and recommended all my friends to come and check them out. Great vibes/quality customer service and professionalism. Everyone come here to get your hair slayed by the hair gods! Margaret THANK YOU SO MUCH FOR YOUR HARD WORK AND EFFORT ON MY HAIR, SHES SUPER FAST. THANK YOU ZIMA AND ELI FOR YOUR FRIENDLY VIBES AND CUSTOMER SERVICE AS I'M INCREDIBLY GRATEFUL!!!! SEE YOU ALL SOON!!!! PEACE AND BLESSINGS!!!!

I got a haircut from Yulieth and am still getting compliments... it has been over a month since my…read morehaircut! I loved my experience and cannot wait to go back next month to see Yulieth again, highly recommend booking with her. She really listens to what you want and DELIVERS...she is also so wonderful to chat with :)

I recently visited this salon with several family members for wedding hair and makeup. The hair…read moreservices were outstanding--Marlene did an incredible job on my hair, and everyone else had glowing experiences with their respective stylists. The entire salon staff was exceptionally friendly and welcoming. On the other hand, the makeup application was highly disappointing. The artist was disengaged and lacked professional warmth. More importantly, the execution was poor; the foundation looked caked on, highlighted my fine lines, and photographed with a strange orange hue.

You will find no better place to be serviced the owner cares about quality service and the overall…read morehealth of your hair.

I went to Sumptuous Locs last fall for a new Brotherlocks install. What I received was a hot mess…read more Locs were to thin, barely placed in a pattern, and the proprietor and owner had given me an early morning appointment time, but did not start on my locks until late afternoon. So I sat and wasted four hours of my day. I'd worked with the proprietor before; she installed my first and second set of locks. Each lasted beautifully for years. That is why I traveled from Vermont to NYC to work with her. Never again. I felt neglected and disrespected by her. I had an early day appointment and arrived on time. I sat waiting for hours with barely a word from her. She has lost what might have been a lifetime customer. And, in addition, she OVERCHARGED me for the hot mess she created. ($900.00) And, adding insult to injury, all of her work unraveled within 4 weeks. She gave me a call weeks later an inquired about how my locks were doing. I told her the truth flat out: that they had all unraveled. She offered no remedy and assumed that it was something that I'd done to cause the damage. Nope! It was her bad work and personal attitude.

I am soooooo crazy late on my review and I'm literally sitting in the salon RIGHT NOW waiting for…read morePrincess to finish my mom's hair so I'll make the best of this time! I can't say enough wonderful things about RAE Beauty Company! From the very first consultation I had with Rae back in the summer, I felt like I'd found a true gem. Rae (the owner) is both personable and professional. She truly knows her craft. When I first walked in, I was feeling down about my hair changes due to my health, and Rae didn't just give me a hair consultation, she gave me a safe space to vent and feel heard. It was like talking to a sister who just happened to be a hair expert. Rae was so thoughtful, giving me great advice on what would and wouldn't work for my hair in my situation, and suggesting alternatives that made me feel confident again. It was a blend of a consultation and a much needed mini-therapy session. You just don't get that kind of warmth and genuine care everywhere. On top of that, my stylist Princess was equally amazing. She's professional, skilled, and just so easy to talk to. I LOVE her personality! She explained every step, listened to my preferences, and made me feel like I'd known her forever. The whole salon atmosphere is welcoming, calm, and so comfortable. It's a beautiful well lit salon with a zen like atmosphere. Even the hair washing bowls and chairs are designed in a way that put my mom at ease, which is a HUGE DEAL for us. At 84, she's particular about comfort now that's she's dealing with a spinal issue. The day that I had my hair done, Princess brought her to the sinks so she could test out whether or not she would be able to withstand the hair washing/ rinsing process. She left that day feeling hopeful. She had her hair relaxed today and she left feeling absolutely pleased and pain-free. In short, if you're looking for a place that treats you like family, knows their stuff, and leaves you feeling beautiful inside and out, RAE Beauty Company is it. I highly recommend them! I wish I had more photos of my hair, Princess gave me faux boho locs which I loved and my mom had a relaxer today and a MUCH needed trim.

A secret Brooklyn Gem . What I appreciate the most is how professional Rae and her team is. This is…read morea location with patience. I originially came for I-tips (my future goals to get done at the salon). While trying to get it configured Rae was kind about me trying to figure out a scheduled date. But the availability and organization is what I appreciate the most. Its hard to find a stylist thats available now with no bs. If you are looking for consistency I would say this is a good location. I am a new customer and i plan on staying for my routine cuts and silk presses. The ladies detangled my hair with no hesitation. ( Ladies be realistic about what you bring into these salons). They do advise of any upcharge, no surprises. I was in no denial abt the wreckage I caused during these past few months. Princess took care of me with such grace and explained to me what she was doing. She isn't scissor happy at all. I do not believe in holding on to ends and i told her and she did amazing. The location is also so adorable! Clean, tidy and she has refreshments! Be back soon . Thank you ladies

I went three times service was excellent. Consistent with customer service, professionalism. I…read morefound a loctician here in brooklyn. My search is over I'm sticking with Victoria J.

I truly enjoy the experience and vibes with Vic. She has been my stylist for years and I absolutely…read morelove her.

Hello going to get my hair did. It all good Love the…read moreenvironment I need a good hairstylists

I've been to many different places but This is the worst place to fix your dreads,every time I…read morecalled they gave me a different price (Which is an insane price taking into account that I just needed to fix 1 dread ), they promised results that they don't deliver( I ask for crochet sow and they did something completely different)they don't have good customer service at all and in addition to that the dread wasn't combed properly because the day after, it was shattered, all the hair was out again like if I hadn't get it done at all. don't let this happen to you!!!