I've been coming here off & on to wash my 2022 Honda CR-V. I usually get basic service, yet on Tuesday, I scratched one side of my car from bushes, and decided to go see if they could help me. It was estimated 2 hours to do the polish, deep clean. Nick & Francisco worked miracles! All but one deeper scratch was GONE, my car looked new again! Worth every penny, plus I'll try to come more regularly for sure. Grateful it was a gorgeous day, waited outside at one of the tables to watch, plus they kept me updated on status. Also, the cashier inside was super nice, and friendly. Wish I took pix! read more

Tbh 2 days after the problem is resolved I wanted to sht on this place so bad. But I waited. As the addage, "cooler heads prevail". I saw this car wash having a promotion on those mail catalog booklets and also at Albertsons Arcadia. I saw that the prices were competitive against the other local car washes (faschings and temple city car wash). So I took my bmw x1 to Nu Way. My first impression is..ok it's a mom and pop business. What I love about these old car washes is that they have windows that show you your car being washed. But this one does not clean their windows and you really can't see what they're doing. I then went into the cashier/store area. Really gives me a 1970s vibe. But the ceiling tiles were bulging/swollen like when it last rained, the roof was leaking. So far so...ok, I was waiting for my car and then I went outside to the patio where I think there used to be a fountain but they covered it up. When my car came out of the car wash the rear tow hitch cover was missing. I thought that they remove it but after a while my gut feeling says I have to ask where the cover is. The guy who was wiping down my car said, "I don't know, ask the guys". So I went to the cashier and told them about the missing tow hitch. I then spoke to the shift supervisor and he was asking the guys where it is. No luck. Then the shift supervisor referred me to the GM, Nick. First thing that he said, "you probably came in without it". Wow, gaslighting. I can't believe the customer service skills of this guy. I told him that if he doesn't believe me, I got a video with a time stamp with me coming out of my house 15 mins before I arrived to the car wash (cuz it takes that long). He doesn't care, so he went to the video cameras in his office. Lo and behold when my car appeared for the first time in the car wash, the rear tow hitch is still there at the bumper. And then we followed the car where it goes then sometime in the middle of the car wash line the rear tow hitch cover is still there. But it's weird the car came out without it The rear tow hitch cover has a string, so it can be attached to the bumper. Its hard for it to come off unless you pull it. Nick said, "oh maybe you went to the cheap car washes in the area and that's how it got damaged bad". Look who's talking. And also, of all the car washes I went to with my car, this has to happen. And it's a 2025 bmw. If I went to a cheap car wash, you would see scratches on the clear coat. And that's not how you treat a BMW So Nick was checking out my bumper, seeing if there's a tear on the clips. He said the clips are loose. GTFO of here. I think one of their washers stole it (cuz it's nowhere to be found in the car wash line) to either stole it to sell on eBay or to just shaft it to the owner. He agreed to replace the tow hitch cover and I went on my way. He called me on my cell and he'll be in touch with me. It was nice, at least to have some sense of customer service. Went to BMW monrovia and see how much it is. $40.16. not bad. BMW monrovia is another dealer that's gaslighting especially when I rent their cars (because back then my bmw needed more than one day to service) but that's another day. Got the tow hitch replaced (reason for 2 stars). Now the question is, would i come back? Naaaahhh never ever. If you will be going to this car wash, just know the risks, especially if you got an expensive car. When I was there, didn't see premium cars and I learned from now on, this would be a red flag. read more

Nu-Way Car Wash - proof I was there. Not some paid fake reviewer. Blurred personable identifiable info - Car Wash Near Me - Monrovia, California

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They can improve a lot how they wash their cars and, especially treating their customers. Bought my car and SUV here a few times. Second to last time I came had weird glue marks on my car. I used to do detailing so I know what to look for. Went back and the Manager couldn't even speak English tries to say my car got dirty elsewhere. Then try to give me some nonsense sales pitch. Go elsewhere people unless you have time for their nonsense . Note to mgr/ supervisor. I myself did not go in yesterday. I have spoken to you in the past. You did explain some type of cleaning process you have your towels /rags, but that doesn't mean it's POSSIBLE the marks came from them and or a machine. I was asking what type of solution was USED to clean my hood since it had a lacquer thinner/water smell. That is the worst thing for a car as if you use too much can strip paint. You did say it came from some type of supplier. But keep in mind and SEE that was not the question. Plus one of the big real issues here is you treated me like I was some low grade Customer and I didn't know what I was talking about. Other than that, the washes were fairly meh. read more

It's convenient and they do a good job (make sure you review their work before leaving.) There are coupons through the local mailer as well. I've been coming here for years. read more

I brought my SUV in on Tuesday for a premium wash and they did an amazing job--it looked brand new. I was so impressed that I'm back again today getting my husband's Accord done! Nu-Way never disappoints. They always get the job done right, and for the price, you honestly can't beat it. Highly recommend! Also they have a REWARDS PROGRAM :) read more

Nu-Way Car Wash - Price for my premium wash. - Car Wash Near Me - Monrovia, California

Brought in my work truck yesterday for an exterior only wash. Granted, they only charged me $15 so I can't really expect too much, but the results were beyond unacceptable, especially after a $15 tip on top. After photos included. read more

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Service was amazing! Honestly the first hand wash car wash that I feel is worth the price and worth the time. They were so detailed in their wipe down process. I got the executive wash for $35. Will definitely come again! read more

One of the few 100% handwash places in this entire 626 area. Their workers are always hard working. I love the waxing job and the solutions they use do not damage the vehicle's paint. Only thing is sometimes the wait can be long, so I recommend giving yourself at least 1 hour minimum when coming here. Minus 1 star mainly because they are not good about being fair on 1st come, first serve. Sometimes people who come after me end up being serviced first. Lastly, if you have anything in your car that you don't want sprayed, remove it cause they will spray everything and anything without a care. read more

It's an old school hybrid hand and machine carwash. The service is very prompt and friendly. And your car for less than $10 looks a lot newer than you thought it was before you washed it. Probably the best car wash in the Monrovia-Arcadia-Duarte-Azusa area. Highly recommend--you will not be disappointed! read more

Service providers were very attentive and caring our vehicle. Very satisfied with this Car Wash.

Went in and it wasn't too busy. No line dropping my car off. Asked me what I wanted and then did a half hearted attempt to upsell which was pretty easy to say no and they moved on. I got the super wash as my car was only about a month old and mostly just wanted the outside done. The upcharge for SUVs is about $3, which isn't too bad tbh. From dropping my car off to it being done was about 35-40 min. They did a great job for the most part, there were a few crevices that did have some water that would spill out as I was driving later and leave noticeable water marks, but ultimately the quality is hard to beat at the price point. read more

Very efficient car wash. Been coming here for a few years now. They take their time to do a good job and I'm always satisfied with the way my car looks after it's been washed here. read more

love this place! so clean and fast :) everyone is so nice! bang for your buck also appreciate the hand wash!!! read more

Nu-Way Car Wash - inside - Car Wash Near Me - Monrovia, California

I paid more for the Executive Wash and this is how it looked AFTER. They didn't even vacuum this part of the car or the floor. I didn't notice until I got home. read more

Nu-Way Car Wash - This was after the "car wash." Enough said. - Car Wash Near Me - Monrovia, California

Never had an issue coming to this car wash. It was recommended to me 6 years ago when my windows were bashed due to a burglary. I've been coming here since. Quality of wash is on point, very detailed & I think the value is competitive especially when the website coupons. read more

Good, quick and clean service. Never had an issue here and all services are fairly priced.

Service is always quick and easy. Their washes are very consistent and clean. Employees are helpful.

Fast service and a variety of specials. Don't know if there's senior citizen specials.

I have been coming to Nuway for years and the service has always been so great! They are polite, fast and do a really wonderful job.

always amazing service! They take great care of my car! I will be back! And will be recommending them read more

Flat rate $4.99 basic exterior hand wash, no vacuum nor towel dry. Car is clean except for some hard set spots that need more elbow grease. read more

Nu-Way Car Wash - Car Wash Near Me - Monrovia, California

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I've been coming here for years. They are very thorough and my car always comes out brand spankin' clean! I hate washing my own car or going to the drive thrus so I recommend coming here since they are very fast and efficient. read more

It's a hit or miss. I've been coming here because it's literally down the street from where I live. And previously I was told to get the executive car wash if I wanted the interior wiped down. But even purchasing that wash it's a hit or miss. Sometimes they do a good job...and most times even when I paid for the executive wash they don't wipe down the interior. This was today. I paid the executive wash and this is multiple times where the inside was not wiped down at all. I've been there multiple times and they tell me to say something before I leave...but why should I have to say something the job should be done right read more

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I arrived on a Monday at 5:53 and the owner was kind enough to let me be his last consumer of the day. The have a different price for Tesla, which caught me off guard since I was expecting a $20 hand wash. So I paid $35 + tips with a happy heart for a clean car. read more

Nu-Way Car Wash - Price - Car Wash Near Me - Monrovia, California

Great efficient car wash! Bring all my cars here. Can accumulate points for freewash. Speedy service

I do not recommend coming here brought my car here once and the customer service can improve their attitudes first of all second of all they don't have to get so pissed off when i told them they left a couple stains on my car and lastly they barely wipe down the car and when the old man came to explain why he made up a gimmick and made it look like he is doing you a favor. DO NOT COME HERE there is other places that will clean your car without a complaint they are jokes!!! read more

I've had good and bad service here, the guy that makes your ticket can be abrasive and the lady behind the counter very cold. Just paid 140 for a car detail, took 3 hours. This is my center console and yes the package included interior. read more

Nu-Way Car Wash - Center console no touched - Car Wash Near Me - Monrovia, California

I have been coming here since I got my first car in 1995, and I always appreciate how clean my car is. They have caring employees working hard to leave your car spotless! read more

Nu-Way Car Wash - Cars that are completed - Car Wash Near Me - Monrovia, California

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Excellent car washing service. I have been coming here for over 10 years and they always do a great job. The staff is friendly, the service is quick, and my car always looks spotless after every visit. Highly recommend this place to anyone looking for consistent quality and value. read more

Nu way is hands down one of the best car washes around. The staff is always friendly, professional, and efficient, and they genuinely care about doing a great job. My car comes out spotless every time, from the exterior to the little details inside. The process is quick, prices are fair, and the quality is always excellent! read more

I always come her for my car wash. I would give it a 5 star but it was kinda sketchy when they said I can only get $5 cash back to tip the cleaners. read more

Been going here for a long time and every time my car comes out clean and the speed is great too. Highly recommend

Awesome hand wash! Appreciate the time they take to cater to your car! Got the super wash!

I feel like the Managment and owner aka family own business do not treat the employees well. They talk down to them, are bitter and angry. The cashier is a complete joke. The only good things about the car wash are the employees and the quality of work they provide. Owner is hot and cold. read more

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Nu-way did a great job. Reasonable price and good service. Appreciate that they have different price options.

One of their employees threw away my garage door opener and did not take responsibility for it. The owner told me "you can't prove anything". I had to use the opener to leave my house so I had it before I came directly to the car wash. There is typically a $100 fee to replace these things. Was a regular customer. They lost my business today. Update: I never left my car after picking it up from them. I also never remove my garage door opener. As you can see from the owner's response, they blame the customer. They claimed that I must have misplace it and when I said to check their cameras to show me misplacing it, they claimed the cameras had blind spots. If these blind spots exist then their employee could have lost it in that spot too! Also, separate issue but their employee did not say thank you upon receiving his tip. Get your car washed here at your own risk. Only time I've lost something at a car wash! read more

Been coming here for years, a slew of automated car washes are popping up. But I still prefer hand wash as it's a bit more detailed. This is one of sgv's hand wash to go to when you're in the area. read more

The best place to get your car washed! I've been coming here since highschool and the results are always great.

I have been coming for years with my family. They offer great service with fast details.

Customer service is 10/10. I've been coming here for years. Definitely recommend to everyone