Fast & convenient I like to come here for a wash and go run my errands after, thx. I appreciate itread more

Quick and self-service! The basic wash was $12 when I went back in March, which is a good price…read moreimo. Left lane was for regular customers and right lane was for members, although I think you can go in any lane. The line was to the street but moved fairly quickly. After payment, you get dashboard wipes and an air freshener. The wash does an ok job, but to make it squeaky clean, park in a self-service spot to do spot clean and vacuum. There were plenty of spots, but it can get busy so you may have to wait a few minutes during busy hours. I recommend bringing your own microfiber towel to clean the outside of your car, which will make the job much easier. I would come here for a wash again if I am in the area.

An excellent shop--very conscientious and responsible, and extremely clean. Highly recommended!read more

I have been coming to this car wash for a long time…read more I always had great experience with it. The full wash or the outside wash. The employees always provided great service. The detail that they put it into the wash was great. I will definitely come back.

I've been coming here off & on to wash my 2022 Honda CR-V. I usually get basic service, yet on…read moreTuesday, I scratched one side of my car from bushes, and decided to go see if they could help me. It was estimated 2 hours to do the polish, deep clean. Nick & Francisco worked miracles! All but one deeper scratch was GONE, my car looked new again! Worth every penny, plus I'll try to come more regularly for sure. Grateful it was a gorgeous day, waited outside at one of the tables to watch, plus they kept me updated on status. Also, the cashier inside was super nice, and friendly. Wish I took pix!

Tbh 2 days after the problem is resolved I wanted to sht on this place so bad. But I waited. As the…read moreaddage, "cooler heads prevail". I saw this car wash having a promotion on those mail catalog booklets and also at Albertsons Arcadia. I saw that the prices were competitive against the other local car washes (faschings and temple city car wash). So I took my bmw x1 to Nu Way. My first impression is..ok it's a mom and pop business. What I love about these old car washes is that they have windows that show you your car being washed. But this one does not clean their windows and you really can't see what they're doing. I then went into the cashier/store area. Really gives me a 1970s vibe. But the ceiling tiles were bulging/swollen like when it last rained, the roof was leaking. So far so...ok, I was waiting for my car and then I went outside to the patio where I think there used to be a fountain but they covered it up. When my car came out of the car wash the rear tow hitch cover was missing. I thought that they remove it but after a while my gut feeling says I have to ask where the cover is. The guy who was wiping down my car said, "I don't know, ask the guys". So I went to the cashier and told them about the missing tow hitch. I then spoke to the shift supervisor and he was asking the guys where it is. No luck. Then the shift supervisor referred me to the GM, Nick. First thing that he said, "you probably came in without it". Wow, gaslighting. I can't believe the customer service skills of this guy. I told him that if he doesn't believe me, I got a video with a time stamp with me coming out of my house 15 mins before I arrived to the car wash (cuz it takes that long). He doesn't care, so he went to the video cameras in his office. Lo and behold when my car appeared for the first time in the car wash, the rear tow hitch is still there at the bumper. And then we followed the car where it goes then sometime in the middle of the car wash line the rear tow hitch cover is still there. But it's weird the car came out without it The rear tow hitch cover has a string, so it can be attached to the bumper. Its hard for it to come off unless you pull it. Nick said, "oh maybe you went to the cheap car washes in the area and that's how it got damaged bad". Look who's talking. And also, of all the car washes I went to with my car, this has to happen. And it's a 2025 bmw. If I went to a cheap car wash, you would see scratches on the clear coat. And that's not how you treat a BMW So Nick was checking out my bumper, seeing if there's a tear on the clips. He said the clips are loose. GTFO of here. I think one of their washers stole it (cuz it's nowhere to be found in the car wash line) to either stole it to sell on eBay or to just shaft it to the owner. He agreed to replace the tow hitch cover and I went on my way. He called me on my cell and he'll be in touch with me. It was nice, at least to have some sense of customer service. Went to BMW monrovia and see how much it is. $40.16. not bad. BMW monrovia is another dealer that's gaslighting especially when I rent their cars (because back then my bmw needed more than one day to service) but that's another day. Got the tow hitch replaced (reason for 2 stars). Now the question is, would i come back? Naaaahhh never ever. If you will be going to this car wash, just know the risks, especially if you got an expensive car. When I was there, didn't see premium cars and I learned from now on, this would be a red flag.

I love it here! Im very picky with car washes as I have had…read morehorrible experiences with car washes! This is my second favorite spot for a quick wash! Amazing service! They're so friendly here!

Unfortunately this is the only express type of drive thru car wash in this area, so it's constantly…read morebusy, with lines into the street. It's expensive and the property doesn't fix anything. I go at 7:30 PM, they close at 8 PM, and of course there is a line into the street. I purchased the $16 wash with the wheel cleaner because my car really needed it. The cheapest wash is $12, basic. So I go through and when I finally get a stall, the vacuum is broken on the drivers side (picture attached) and the passenger side barely works. Every time I go, out of desperation due to no other express car wash in this area, it's a disappointment. For as much as they charge, the equipment should ALWAYS be in working condition, but unfortunately that's never the case. I would not recommend this location at all.

I got the Works Wash for my Model X, which was $28.95. If you come in the morning, they offer an…read moreearly bird special that takes $3.00 off the price, making it an even better value. They did an excellent job--the car came out looking spotless inside and out. The staff was efficient, and the quality of the wash exceeded my expectations. For the price, it's definitely worth it. I would highly recommend this car wash. It's one of the better car washes in the area, and I'll definitely be coming back.

I brought my car in for seat shampooing and a VIP service package. While I understand this wasn't a…read morefull detailing, my car was already in relatively clean condition, having been washed just a few weeks prior by my dealership--which, unfortunately, did a far better job than what I received here. The exterior wash was very disappointing. The car looked barely cleaned, and the roof in particular was still visibly dirty, as if it hadn't been washed at all. Given that I paid extra for the seat shampooing in addition to the VIP service, I expected at least a basic level of thoroughness, which simply wasn't delivered. I'm especially frustrated because I chose to support a local business, but the experience felt unprofessional and ultimately not worth the time or money. I even spoke with a manager, who was courteous and respectful, and worked to address the situation--which I did appreciate. However, it's frustrating to have to go through this after already paying for the service. To make matters worse, after returning home, I noticed that the front mount of my license plate had been damaged. While I understand that accidents can happen, this only added to my overall disappointment given the rest of the experience. Overall, I feel like I could have done a better job myself. Unfortunately, this experience has led me to decide that I won't be returning.

Five stars for Ethan at Fast5Xpress Car Wash in Monrovia. He has a very positive demeanor and a…read moregreat attitude while attending the cars entering the wash. You can tell he takes pride in what he does. I also noticed he protects his hearing by wearing ear plugs, which shows he works safely and professionally. It really stood out because some other staff looked bored or annoyed, but Ethan was the complete opposite. He was alert, friendly, and made the whole experience more pleasant. Frank wasn't there today, but he also always offers service with a smile whenever I see him. Great customer service from both of them. Highly recommended.

Shout out to Sal Alanis and Frank Thomson at Fast5Xpress Car Wash!…read moreSal is a young man, and let me tell you -- exceptional service, well spoken, respectful, and truly helpful. I don't know what it is these days, but this is becoming a dying breed. Young, professional, and genuine. It honestly cheered me up to see that we still have some good ones out there. God bless you, Sal! And then there's Mr. Frank -- a God-fearing man who just received Employee of the Month (no surprise at all). I was wondering where his joy came from... now I understand. His spirit, attitude, and work ethic speak for themselves. I don't know what these guys are getting paid, but I do know this -- they are exceptional employees. I own a business myself, and these are exactly the kind of people I would want representing my brand. This car wash is clearly blessed because they have workers full of joy, integrity, and helpfulness. That is very, very rare. Fast5Xpress Car Wash -- you guys are onto something special.

Created an auto detail project via Yelp for my Mazda CX-5 and Myke was one of the prompt responses…read moreto my questions. I had inquired for a full detail with ceramic coat for my CX-5, and a clay and seal for my civic. I specifically asked to pay with crypto which he happily obliged. We exchanged a few messages and Myke was very prompt and professional in all his messages. His prices, although not the cheapest and not the most expensive, were reasonable. We eventually scheduled for a Monday and he and his helper arrived on time and started on my vehicle. They brought all their supplies needed and even a canopy, Myke was incredibly accommodating and very nice. Real down to earth guy. Mid way through my detail and before the ceramic coat, it started to get windy and ash started falling from one of the wildfires. It was quite unfortunate, but Myke suggested for them to come back tomorrow morning. He offered to rewash the vehicle, and make sure it is in top condition before the coat. They did end up completing the civic the same day though. The next day, Myke came back and re-washed BOTH vehicles (the civic was parked outside and had a light layer of ash) and completed the ceramic coat on my Mazda. If that isn't great service, I don't know what to tell you. Overall, he did a great job on the interior and exterior, everything looked new. He was able to get a lot of droppings, sap, solidified residue removed from my civic and get my Mazda as beautiful as can be. I would recommend his service. When writing a review, I always ask myself--would I hire them again? The answer is yes, hence the 5 star review.

The automated booking took my money and created appointments, but no one showed up to wash the…read morevehicles. a couple of hours afterwards the automated booking system sent me a request for a review with a dead link. their phone number is disconnected and the paypal url for lodging complaints has an error 403. Horrible. I wish I could give it a ZERO. I had usd this service before and it was good at some point, but it must have gone out of business without turning the booking mechanism off.

My past new vehicles had been taken in for professional ceramic coatings, costing close to $2k…read more Gave Fasching's a chance to detail my newly purchased used Rivian. For $600 total before tip, Greg and his crew polished out my paint swirls and applied coats of ceramic. Came out beautifully!

Should have read my own review from 11 years ago. Went in early, and purchased the "express wax"…read more.. $90 out the door with tip. They were not busy, so figured it would not be a rush job. In short, got my truck back 35 minutes later, windows still dirty, spray on "wax" streaking all over the truck, interior, dusty, and dirty. Formats not cleaned, dirt and bugs still on the front of the car. I would walk back in personally and ask for a remedy, but do not have time today. What a letdown this place continues to be. Too bad, cause it's so convenient too work and home. Any decent company would reach out to fix this. But I'm not gonna hold my breath, because it's been 11 years since my first one star review of this place. My own fault for not looking at Yelp.