I just reread my 2022 review and I stand by every single word…read more It's March 2026 now and X Out has been coming out quarterly since I moved in. They are extremely responsive to questions and requests for additional services. My house has been virtually bug and rodent free for four years! From the beginning I've had the same technician come out. Isaac is fantastic! He's friendly, professional, and thorough. I love the consistency and reliability. I would absolutely recommend X Out to anyone in need of through, consistent, and reliable service!

Used them before and they originally were great, but then they started to no show for appointments…read moremultiple times due to signing only 1 contract and not 4, and then began openly spamming me nonstop with emails and phone calls. They would schedule appointments without even confirming them with us, upsetting our rental customers, and were difficult to get ahold of to adjust any prescheduled appointments. We then had to deal with TJ. TJ harassed us, calling back to back if I didn't pick up and ignoring our texts asking that he just please text us. When we picked up TJ sounded high, and even referred to me as "dude", while calling me repeatedly despite me declining the call, making think we had an emergency with one of our customers. The owner Heath is trying to come up with excuses, but wasn't on the call. Nobody yelled at TJ. We told TJ to stop calling us repeatedly if we didn't pick up like a jilted ex girlfriend, and to please text us instead. Also, we had signed up for autopay and get about 3,000 emails a day. TJ was especially rude, condescending, and just about the worst person we have ever had to deal with. The fact that Heath is okay with it is telling. Attaching phone records as proof since Heath wants to lie and claim TJ only called us once today.

I need to share how much I value the customer service I get from Raul who does our Stride pest…read morecontrol. He is so professional, kind, and very patient when answering our questions. I was also lucky enough to have an initial visit with Garrett. He was just as amazing as Raul was. Thank you Stride for having top notch employees who go above and beyond to give us the best experience possible!

They are not open or honest about pricing and contracts until after they spray. Charged me $200 for…read morea single indoor spray, came early, sprayed, THEN sent me an email of my year long contract...that I did not consent to. I still had to pay them. The tech was super kind and knowledgeable, the back of house for payments were not.

My experience with Family Pest Control is positive and most certainly beyond positive with Austin…read moreBurford! His timelines, attention to detail, human concern and knowledge is more than appreciated. As I mentioned to him, it feels so relaxing to go to bed and not be disturbed by roof rats scurrying along the floors or knowing at furniture! Your company is doing so well because of technicians or "wildlife specialists" like Austin ! Linda Harkness

Repeated attempts to schedule quarterly service 7 weeks. No apology, and when I complained,denied…read moreservice of my annual contract. With no recourse, filed complaint with Attorney General.

These business people are thieves who exploit the elderly. They told my grandmother it would be…read more$300 and then tried to charge her $8000. Do not ever consider buying any services from them.

Absolutely horrible experience. Do not under any circumstances use this service. They lied to me…read moreand told me I had termites and wanted to charge us $5k, we got a second and third opinion and both found no evidence of termites. I tried to cancel my service with Sarah and she was completely disrespectful and condescending on the phone, did not explain why I was being charged a monthly subscription when I no longer had treatments at my property. They are liars and take advantage of you. STAY AWAY.

Orkin (5411 Bandera Rd. Ste. 307, San Antonio Tx 78238 Branch) use to be a great company but they…read morehave gone seriously down hill and I would stay far away from these dishonest and incapable people. They sold me a rodent ridge guard, pest control radian barrier for my attic and something called PC Standard-EOM7. I was misled about what it was I was purchasing. I was led to believe that the pest control chemicals were built into the radiant barrier and I was totally shocked that when the day came to install, they just sprayed bug spray around in my attic and put in cheap insulation barrier. They were suppose to do the entire attic but they missed about 1/4 of the attic but charged me for it anyways. Then no sooner than about an hour after they left, a lot of it fell down, they pushed some overhead ceiling lights out of their spaces and knocked out a panel of insulation from the floor of the ceiling. They came back and "fixed" it. They put the radiant barrier back up. Cleaned up the fallen insulation and tossed it away (ummm...pretty sure that is supposed to be up there), and put the lights back in place. I was then told that I owed them another over $2,000 because they can't do math. I signed a contract for a specific amount, I talked to the manager of the office about it and I paid the contracted amount that was agreed upon. He (James Junious) said that I paid what was agreed upon and he said the matter was closed, I did not owe any extra because I did not agree to the higher price and in fact, they never actually finished the promised job. I was promised the entire attic and that is not what they did. Fast forward several weeks and today, I get a bill in the mail for $2,327.86! I paid the contracted amount in full, I talked to James the day of the job and had this resolved. He told me it was resolved and now he send me a bill?! I tried to call the number provided on the bill and it answers and hangs up without giving me a chance to speak with a person. The job was a hot mess, done very unprofessionally and incomplete. They clearly have incompetent sales people who can't do math. I had a budget and it was where I wanted it to be. Had they been honest about the price or not trying to rip me off after the fact with a bait and switch scam, I would not have agreed to this service, which clearly they could not accomplish correctly. They are bug people, they need to stick to bugs and not try to get into construction. Leave that to the construction companies because they failed miserably. They still have not returned my calls to sort this matter out but I have paid in full and they are harassing me over their error. I am not happy at all with the work done, with the way it has been and is still being handled. I would highly recommend staying far away from Orkin. I will be firing them if I can ever reach them or they call back. Do not do business with them. They are not the credible and good quality company they once were. So disappointed! I have been using Orkin for over 20 years but that is going to be coming to an end as soon as I can get a hold of them.

We were disappointed by the pest control service for several reasons. Firstly, the treatment did…read morenot effectively address the issue--instead of eliminating the pests, it seemed to drive them indoors, worsening the situation. Secondly, we experienced inconvenient and unauthorized charges being deducted from our bank account without receiving proper receipts. When the receipts indicated no charges, we expected that to be reflected in our account, which unfortunately was not the case. Additionally, it appears that Orkin operated under a contract different from the one we agreed upon, with different schedules and payment terms. We did not receive our account number, which prevented us from registering online and accessing essential information. It was only after we called to inquire about the unexpected charges that we realized the worker had not performed the necessary tasks. After canceling the services, we took matters into our own hands, purchasing our own pest control equipment for less than $100. Within a day, we saw significant improvement, including the elimination of most spiders, even a black widow in our garage, and a noticeable reduction in insect sightings inside our home. Don't let them rip you off and fill out your own contract, don't let them write it for you because it's barely noticeable in the copy receipt.

Quick response with actual estimate offered. Patiently answered all questions needed to make a…read moredecision. Showed up promptly during window of time expected and called before coming. Respected property during service call. Provided multiple options with an easy to cancel option.

Beeline Pest Control is the absolute best in the business and I trust no other pest control company…read morethan them! I've been a happy customer of Beeline Pest Control for almost five years and in all of those years, I've never had a bad experience with them. First of all, the level of customer service from the schedulers is amazing. As soon as you call, they already have your profile ready and are quick to answer any questions you may have. Throughout the years, I've had all sorts of problems from rats, mosquitos, to roaches, and Beeline has always come through and help keep those pests away from the house. The only thing to keep in mind is that mosquitos can be a little more challenging, specially during rainy season so keep that in mind in case they treat your yard for them. Thank you Beeline Best Control for the five years of amazing service!

They said they would get scheduling to contact me and then ghosted me. I'm guessing they didn't…read morerealize how far out I am but they should have just let me know.

My only complaint is the short notice on services. They tell you the day before but since the…read moreservice is outdoors only it isn't that much of an issue. The treatments work and we have only have had to have one indoor treatment for ants that solved our issue

Luis Villanueva was absolutely amazing! We had a serious problem, and his treatment made a huge…read moredifference. He was professional, knowledgeable, and took the time to explain everything and answer all of our questions. We truly appreciate his hard work and dedication to solving the issue. It's such a relief to finally feel like the problem is under control. Thank you, Luis--we highly recommend him!

Urban Pest Control is an awesome company and they do really good work. Luis has been to my home…read moretwice and has taken care of the problems the first time. He's very thorough and good at what he does and this is a very good company. I recommend this company. Luis deserves a raise!

Antonio Roth serviced our home yesterday and I so appreciated his communication about his arrival…read moreand his follow up about the service he performed. His attention to care and detail is fantastic. Here's the note he sent me: "I treated heavy around your property today as usual! I also relocked your gate for you and moved any balls that I needed to so no spray got on them." Thanks, Antonio!

I just want to thank Chris Stanford for going above and beyond today. He listened to our request…read moreand concerns and took care of everything we asked. Thank you again for the excellent and friendly customer service today. June 3rd 2026.

Very responsive and explained the process well. Highly recommend them. They came out quickly.read more

Quick to respond. Great service and price. Answered all questions and very knowledgeable. Was able…read moreto make sure raccoon left and seal up area accessed.