4/7/26 I need a new…read morewheelchair. This one needs power or power assist. My current chair is 12 years old, doesn't have that and I've now got long term injuries to my shoulders and wrists. It's not working well for me at this stage of my life. Is this company reliable? I did business with NuMotion in Fresno, CA for my previous wheelchair. I don't remember having any problems. They were kind as far as I remember. Here in Nevada... NuMotion refuses to work with me because they insist my insurance makes them do an "at home" evaluations and since I live in North Dakota they can't do an at home evaluation. My insurance only covers me in Nevada. I have to get the wheelchair "prescribed" in NV and filled in NV and the insurance says that no evaluation is necessary. So where's the problem? NuMotion won't sell me the chair because they "need" to do an "at home evaluation". Chrissy or Christie at NuMotion spent 15 minutes on the phone lying to me and telling me it was my insurance... when it very plainly is not. It's her company. Three separate insurance reps from Anthem that I spoke with said that they just pay for it. They don't need any home evaluation. The DOCTOR thought I needed a new chair (that's a long medical story) and the company asked to sell me said chair refuses to because they can't see my house?!? It feels like discrimination. The PT that was set up to do my eval said that a large number of the patients she sees are HOMELESS and here I'm the one being told that they can't help me because while here in NV, I live in a camper. (4 months of the year.) They COULD go through NuMotion in my home state but refuse to do that. Further... I feel by what "Chrissy" said to me was discriminatory. *UPDATE, I talked to Renee today 4/8/26. She confirmed everything I said here. She also confirmed it is NUMOTION that is denying me service. She confirmed it's because I'm in a camper 4 months of the year. 4/9 - Numotion customer service at corporate called. What a joke. She changes the story to: we can't sell you a wheelchair because my state of residence isn't in Nevada. That's stupid. First, it's the state of my INSURANCE. Second, I know d*mned well that the snowbirds I know get care where they need it. Even if they aren't in their "home" state. How ridiculous. They got it in their head that they were going to act with prejudice and discrimination toward me. And did.

My son got a brand new semi motorized wheelchair today and we are so happy. Met a couple months…read moreback and Randy, our technician got all of the specs. We understand that it takes awhile to get approval from the insurance company, order all the parts and put it together. Customer service was great communication through our Numotion app and via phone. Randy came to the house and put the finishing touches on the chair. He helped with instructions and my son did a test drive. So happy and grateful. The folks at Numotion were awesome!

We purchased a used scooter back in 2014 from their website. What we received was a heavily used…read morescooter that was not cleaned or maintained for resale. We asked for a refund and were told that we had to pay for the shipping. We received the acceptance to return the merchandise via email from the owner. We shipped the product back with a return receipt on our dime. As of 2018 we never received our refund back and they have their product back. We followed up with phone calls and emails; however, we received one nasty email back stating he didn't have the money to refund us back. I don't recommend purchasing anything from this site. This business is dishonest and publishes false advertising

While in Reno for the 2015 Hot August Nights my Husband needed the help of a scooter to get around…read moredue to a medical condition that had just come up. The hotel we were staying were out, but gave me the name of a business in Sparks Nevada. I called and spoke to a man named Don. He said that he had one left and it would be a three day minimum. I said we were only going to be there for a day and a half. He thought about it and said that he would do it for $125.00. Even thought that was a lot we needed it. He said he would bring it the next morning. I said I would think about it and call back. Within the hour I called back. A women answered took my name and said that she would have Don call me back. The next morning he called. He now had a waiting list. I was the first one on the list, but now once again he said that it was a three day minimum. I said we had agreed on the one day. But since he could get more money now he said we could not have it. This company does not care about the health and welfare of customers, but the more money he can get. We were not able to see most of the event because of this. I want people to know before they do business with Sierra Mobility Scooters.

A few weeks before my mother-in-law's (MIL) knee replacement operation, Gayle sat down with her to…read moreplan for post-surgery needs. It was a short conversation as my dedicated and caring wife was told something to the effect of "Don't Worry, it will all work out!" She was right in the end, but only after great efforts on Gayle's part to procure a wheelchair, portable commodes, and ice machine for the knee, not to mention meals, condition monitoring, and spending almost a week away from home. MIL wildly underestimated what was needed, maybe out of pride, stubbornness, or need for control. Gayle was happy to help, and while MIL was very grateful, it was both a fulfilling and frustrating experience. We immediately needed the wheel chair and Mobility Concepts was there for us. First it was a rental and then as recovery continued, we ended up buying it. Store staff helped us get what we needed. The wheel chair was more expensive than Amazon, but sometimes in a key situation, saving a few bucks is not the point. The location is a bit hard to find in North Carson City. You turn off on Hot Springs Road, and immediately look for a rainbow store front just past a quick turn on Sage. You enter through what looks like a giant vitamin/supplement store, with the mobility equipment being in the next room to your left.

This is the worst company I've ever experienced. They collect your insurance money and give you all…read morethe wrong materials, don't show up on time or at all, never service your machines. Turn around and run the other way. If you go through this company you will be sorry.

Poorly run office in Reno, terrible customer service. Hopefully I'll never have to deal with them…read moreagain.

We drove 45 minutes to Carson City per the yelp listing. There was another business in that space…read more They were long gone but didn't update their listing. Called them and they said go to Reno. They also said Reno would give us a call to let us know a convenient time to come. Reno never called. They hound my husband to buy supplies but won't lift a finder to get the right mask for him.

DO NOT, I repeat, DO NOT USE THIS COMPANY-- THEY SHOULD BE SITED & CLOSED BY THE BBB & THE FRAUD…read moreDEPT!! AdaptHealth or previously Bennett-- if I could give zero stars I would. Horrible customer service, total runaround-- no supervision and had to call 10-12 times to tell the same story and still got ZERO results. Long story short, paid $200 for a new mask after a fitting, as I struggle with sizing and a silicone allergy. Mask did not work for me after first night, tried one more-- nope. Called & emailed the rep who did my fitting. NO ANSWER, EMAILS BOUCED BACK. Called corportate 7-8 times. No one gave a sh*t!!! Sorry . . . to bad, you just have to eat $200. We can't help you!!! Still pissed about it, as you can tell. Unfortunately, no other CPAP option in N. Nevada. Absolute travesty!! I will be reporting them and sending letters to all the pulmonary doctors in town.

I received my cane yesterday. I designed my cane on their website. After I ordered my cane and paid…read morehundreds of dollars for it, I became concerned that I might have been scammed. Communicating with the company was difficult. I guess about two months passed and still no cane, no word. I got the company's attention by emailing them a PDF of their state's attorney general's office complaint form (which I never submitted to the state A.G.s office). Cane Master's Kayte responded and assured me my cane would be delivered soon. Well, the wait and worry were more than worth it. I was so happy with my cane. It is beautiful. A work of art that doubles as a formidable and hidden self-defense weapon. If you design your own cane on their website, as I did, be patient. The wait is worth it. Despite the wait and worry, I am giving Cane Master's a five-star review. The quality and beauty of my cane deserve this rating.

Don't purchase zero communication and inadequate quality if you have purchased ask for a refundread more

Punctual, patient, considerate of our privacy needs. Provided helpful written material and…read morepatient-care supplies. Positive effect on patient morale. Included spouse caregiver in discussions, scheduled appts around caregiver commitments, took time to describe all services available. I recommend this agency to people who have always hoped to avoid having to sign on with a Hospice. Its not a pathway to death; its a pathway through the valley of the shadow of death seeking quality of life opportunities.

We briefly partnered with Eden Home Health in our pursuit on pressure sore prevention. My adult…read moreson is paraplegic and uses a wheelchair. Laura was our occupational therapist and a wealth of information. We moved and raised my son's bed, pulled out a bathroom door, bought a few mobility aids, and got turned onto some financial resources. Life is good. My son also has some home exercises. So greatful to have had Eden Home Health's help. Very professional and going beyond her job role. We are very appreciative.