4/7/26 I need a new…read morewheelchair. This one needs power or power assist. My current chair is 12 years old, doesn't have that and I've now got long term injuries to my shoulders and wrists. It's not working well for me at this stage of my life. Is this company reliable? I did business with NuMotion in Fresno, CA for my previous wheelchair. I don't remember having any problems. They were kind as far as I remember. Here in Nevada... NuMotion refuses to work with me because they insist my insurance makes them do an "at home" evaluations and since I live in North Dakota they can't do an at home evaluation. My insurance only covers me in Nevada. I have to get the wheelchair "prescribed" in NV and filled in NV and the insurance says that no evaluation is necessary. So where's the problem? NuMotion won't sell me the chair because they "need" to do an "at home evaluation". Chrissy or Christie at NuMotion spent 15 minutes on the phone lying to me and telling me it was my insurance... when it very plainly is not. It's her company. Three separate insurance reps from Anthem that I spoke with said that they just pay for it. They don't need any home evaluation. The DOCTOR thought I needed a new chair (that's a long medical story) and the company asked to sell me said chair refuses to because they can't see my house?!? It feels like discrimination. The PT that was set up to do my eval said that a large number of the patients she sees are HOMELESS and here I'm the one being told that they can't help me because while here in NV, I live in a camper. (4 months of the year.) They COULD go through NuMotion in my home state but refuse to do that. Further... I feel by what "Chrissy" said to me was discriminatory. *UPDATE, I talked to Renee today 4/8/26. She confirmed everything I said here. She also confirmed it is NUMOTION that is denying me service. She confirmed it's because I'm in a camper 4 months of the year. 4/9 - Numotion customer service at corporate called. What a joke. She changes the story to: we can't sell you a wheelchair because my state of residence isn't in Nevada. That's stupid. First, it's the state of my INSURANCE. Second, I know d*mned well that the snowbirds I know get care where they need it. Even if they aren't in their "home" state. How ridiculous. They got it in their head that they were going to act with prejudice and discrimination toward me. And did.

My son got a brand new semi motorized wheelchair today and we are so happy. Met a couple months…read moreback and Randy, our technician got all of the specs. We understand that it takes awhile to get approval from the insurance company, order all the parts and put it together. Customer service was great communication through our Numotion app and via phone. Randy came to the house and put the finishing touches on the chair. He helped with instructions and my son did a test drive. So happy and grateful. The folks at Numotion were awesome!

A week ago, I fell down these exact steps as my puppy was flailing in my arms! Down I went!! I…read morethought nothing of it that night, and thought I just sprained my hip, next morning I could not walk on it, so I knew something was wrong. Did you go to the hospital?? NOPE! that was stupid on our part. Sunday morning we went to the ER, and they took an x-ray of that in my ribs, and they said my hip was broken, so your femur bone that comes out of your joint that neck area right there broke in half Ouch! So they took me by transport vehicle to Northern Nevada Medical Center, where I had scheduled surgery in a couple hours after that . And then he met me in my room at Northern Nevada Medical Center. It was a really small room, but I was glad to be by myself. Well, I said surgery was scheduled at 6 PM, but they took me at 3:30 and I was actually in recovery by 5:30. Seem to go pretty easy. Man I'm still a week later in so much pain, but hopefully I'm getting better. We installed this chairlift and I was so surprised he came on Thursday and had it installed on Sunday That was so fast and I'm so happy I can now go upstairs and sleep in bed with my hubby instead of downstairs by myself. Thanks, Nevada mobility for letting me be able to get around a little more. I kinda laugh about it now because it's like official old farts with a chairlift, but hey if I can move around, but better, I will take it. I'm in love with it, when I asked him if you guys do it so fast he says yes we'd like to keep some in stock because people like you. He says we do our best to get it installed pretty fast. You can't go anywhere you can't do anything in your house so we install it quicker, than they can go upstairs and be with their family. Very impressed with this Company and the professionalism!! Thank you

RG was so amazing, my husband has been working on a Brauability in floor ramp on a Toyato 2017 for…read more3 weeks! Finally my husband was able to resolve the problem after speaking with RG. He spoke with several other dealerships & they recommended so many options , nothing worked, however, RG nailed it first time with the right answer!!! RG was extremely patient and provided just what we needed, especially during a holiday week. in the future this is the place to go. Thank you Bill R.

A few weeks before my mother-in-law's (MIL) knee replacement operation, Gayle sat down with her to…read moreplan for post-surgery needs. It was a short conversation as my dedicated and caring wife was told something to the effect of "Don't Worry, it will all work out!" She was right in the end, but only after great efforts on Gayle's part to procure a wheelchair, portable commodes, and ice machine for the knee, not to mention meals, condition monitoring, and spending almost a week away from home. MIL wildly underestimated what was needed, maybe out of pride, stubbornness, or need for control. Gayle was happy to help, and while MIL was very grateful, it was both a fulfilling and frustrating experience. We immediately needed the wheel chair and Mobility Concepts was there for us. First it was a rental and then as recovery continued, we ended up buying it. Store staff helped us get what we needed. The wheel chair was more expensive than Amazon, but sometimes in a key situation, saving a few bucks is not the point. The location is a bit hard to find in North Carson City. You turn off on Hot Springs Road, and immediately look for a rainbow store front just past a quick turn on Sage. You enter through what looks like a giant vitamin/supplement store, with the mobility equipment being in the next room to your left.

This is the worst company I've ever experienced. They collect your insurance money and give you all…read morethe wrong materials, don't show up on time or at all, never service your machines. Turn around and run the other way. If you go through this company you will be sorry.

Poorly run office in Reno, terrible customer service. Hopefully I'll never have to deal with them…read moreagain.

We drove 45 minutes to Carson City per the yelp listing. There was another business in that space…read more They were long gone but didn't update their listing. Called them and they said go to Reno. They also said Reno would give us a call to let us know a convenient time to come. Reno never called. They hound my husband to buy supplies but won't lift a finder to get the right mask for him.

DO NOT, I repeat, DO NOT USE THIS COMPANY-- THEY SHOULD BE SITED & CLOSED BY THE BBB & THE FRAUD…read moreDEPT!! AdaptHealth or previously Bennett-- if I could give zero stars I would. Horrible customer service, total runaround-- no supervision and had to call 10-12 times to tell the same story and still got ZERO results. Long story short, paid $200 for a new mask after a fitting, as I struggle with sizing and a silicone allergy. Mask did not work for me after first night, tried one more-- nope. Called & emailed the rep who did my fitting. NO ANSWER, EMAILS BOUCED BACK. Called corportate 7-8 times. No one gave a sh*t!!! Sorry . . . to bad, you just have to eat $200. We can't help you!!! Still pissed about it, as you can tell. Unfortunately, no other CPAP option in N. Nevada. Absolute travesty!! I will be reporting them and sending letters to all the pulmonary doctors in town.

I received my cane yesterday. I designed my cane on their website. After I ordered my cane and paid…read morehundreds of dollars for it, I became concerned that I might have been scammed. Communicating with the company was difficult. I guess about two months passed and still no cane, no word. I got the company's attention by emailing them a PDF of their state's attorney general's office complaint form (which I never submitted to the state A.G.s office). Cane Master's Kayte responded and assured me my cane would be delivered soon. Well, the wait and worry were more than worth it. I was so happy with my cane. It is beautiful. A work of art that doubles as a formidable and hidden self-defense weapon. If you design your own cane on their website, as I did, be patient. The wait is worth it. Despite the wait and worry, I am giving Cane Master's a five-star review. The quality and beauty of my cane deserve this rating.

Don't purchase zero communication and inadequate quality if you have purchased ask for a refundread more