They told us we could take care of our bill with bringing our machine back an paying 100 dollars. We take the machine back prepared to pay 100 and were told "they made a mistake" we now owe them 300. Yep, very professional. Typical "sorry our mistake"..does not work when it's the customer, why is that okay when it's the business? read more

Customer service is the worst! They are not professional at all. The office is old an looks horrible. Ask questions because they do not tell you information you need to know. It's easier getting a root canal! Worst Business Ever!!! read more

Fast, easy, courteous and professional. My doctor called in the order and it was waiting for me when I came in. Brought it in the next day and they forwarded the results to my doctor. Very efficient! read more

The professionals at Sierra Oxygen are very helpful and easy to work with. They are well acquainted with all the latest technology and provide outstanding services. They went to bat with the insurance company for me and provided same day delivery as the authorization was received. Lori, in particular, was patient and thorough in setting us up with the proper equipment and showing us how to use it. I highly recommend them for anyone in need of help with issues compromising good respiration. read more

Never contacted me after my doctor placed an order for a new bipap machine that was prescribed.

I was so afraid I wouldn't get out of the hospital today because they needed to order me oxygen. Sierra oxygen service was on top of it. I had my oxygen within 45 minutes. I am now getting ready to go home. You will never know how happy that makes me. read more

Very very poor and unprofessional customer service, the worst I've ever encountered. I just had open heart surgery and my sternum had to get sawed open to get to my ruptured aorta, and this company came and dropped off several oxygen tanks, 4 travel tanks good for 3 hours max and one larger tank that needs filter cleaning weekly, according to the gentleman who dropped everything off. Not once did he say I have to clean it myself. Jeffrey is the person who was the utmost unprofessional insulting and hot tempered person I've ever encountered in any industry. He told me I was wrong and it's MY responsibility to clean a black filter weekly with dishwasher soap. I told him I have a lot of physical restrictions, can't lift more than 10 lbs. and I can't bend or crouch down, so can someone please show me how this is done. Jeffrey was incredibly rude, spoke over me the whole time and said I'm incorrect, clearly was not only going to change his position and went further by saying I need to figure it out myself. I got worked up by not only his unprofessionalism and noncompassion and feeling like I'm struggling to be heard that I used the "F" word at the end in the context of "let me please finish my f'g sentence and stop talking over me," and that's when he hung up on me. Then Trish called me to try and rectify the situation, and that's when I found out that Jeffrey didn't even know what machine I had and gave me the wrong instructions!! Ugh, People who need oxygen obviously shouldn't have to ever struggle to communicate with unprofessional and in compassionate people in this industry and should be educated in these tanks and feel confident they're breathing clean air! read more

Seniors! Double check your Medicare bill and insurance bill. They are charging your insurance for things you didn't receive. They are also switching machines when you have a repair and charging you for someone else's repair bill. These people are dishonest and should be out of business. Keep records of what you order and file claims and complaints with your insurance and Medicare. They are one reason medical costs are so high here in Northern Nevada. read more

if i could give 0 i would got bill for 300 from collection for12/23 and 1/24 got this on 5/25 never got a statement from them more than happy to pay but no statement no pay called denice said she would send bill right out this was on 5/12/25 still no bill then called on5/16/25 and she said since she works remotely from home mail goes to SAC and back to reno it would take a few days longer well today is 5/22/25 slill no bill the only good new was the bill is now only 150 because the hospital paid the 1st month wow read more

This is a horrible ran business. They don't not keep up on Information or insurance policies. They tried to bill my husband 3 months after the fact. Saying it was his responsibility to know if his insurance changes. Our insurance never changed and a military insurance is very well covered. They don't take responsibility and pass blame. The billing lady is very rude And only wants the money. I'm very concerned for the elderly that would use this company because they will be taken advantage of! read more

Wayne came out on Mother's Day to set me up for Oxygen right after I had been discharged from Carson Tahoe. He was very thorough, patient and kind. He explained everything-- there's a lot, so I took a lot of notes. Thanks!! read more

I am currently on a CPAP unit every night with oxygen piped into it. Dr. McDonald is my Pulmonologist here in Carson City. My oxygen unit was serviced this past week by a gentleman named Devon. This is the 2nd time Devon has come to my home to service this oxygen unit. I am writing to commend him for his professionalism, courtesy, knowledge, and on-time scheduled arrival. I hope he continues to work with Sierra Oxygen for a long time because I feel he does an excellent job for them and I welcome his warm personality every time he comes. He has, in my opinion, gone over & above re-illustrating how to use the cannister of oxygen if so needed and answered some questions I had forgotten answers to. I hope Devon will be recognized or compensated in some special way for his integrity and detail to his job. He is indeed an asset to your company and it shows! I also want to express my faith and gratefulness in having Dr. McDonald as my Pulmonologist. I feel very fortunate to have him as my Specialist and would trust him with my life. I have been a patient of his for probably 10-15 years & have used a CPAP nearly every night since then. I had suffered for 12+ years feeling tired all the time - even after a 9 - 12 hour nite's sleep. After a sleep study, I was put on the CPAP machine nightly and FINALLY felt rested for the first in many years of my life and since then. I don't go anywhere without it; I flew alot on business and it still went with me every time. Thank you for making my life so much better, Dr. McDonald. I think Sierra Oxygen Service has a fine staff representing them here in Carson City. They have fixed a minor part on my oxygen unit just prior to having neck /spinal cord surgery which I was very thankful for. They always are ready to help in any way they can. Kudos to all of you!!! --Linda Briggs read more

This place has ordered the wrong parts for me 8 times and I have to drive over to take back the supply's back to them to re order new ones and have them new ones mailed to me. They wouldn't deliver to my home. Then Cindy told me she couldn't get my mask any more and I would have to pay for it. She gave me a phone number to call to complain to another company that it was no longer paying for it. I was with out supply's for 3 months and told my sleep doctor I couldn't afford to pay for supply's so I have been without. My doctor went over and talked to Cindy at this place. My doctor told me I could get a different mask that was covered. Cindy never told me this, so I went without a mask for that time. If it weren't for my doctor I would of probably died for not having the supply's I needed. read more

Everyone you deal with is so nice and helpful. Always ready to explain things and answer questions. Great company!