This company does a fine job of cleaning my gutters. Nothing exceptional and there are often streaks of dirt running along the outside of the gutters if they use water to rinse the gutters.
My problem with this company is their communication. They send one payment notification via extremely rude email right after services are rendered and require payment immediately. The problem is, they never let you know that they are coming out! They don't let me know when they have arrived and I usually don't even know they have been here! So the bill comes out of nowhere and you aren't always ready to pay right away, since you haven't budgeted for it. They send no reminders after the first bill, until they send another rude, threatening email. They do not require you to sign up for any sort of auto pay program when you first sign a contract, but after two late payments you are required to sign up for auto pay. No problem! My two late payments were simply because I forgot right after I first signed up for service. I signed up for their auto pay program so we wouldn't have anymore issues. Fast forward to a year and a half later, my credit card was cancelled due to fraud and was declined on auto pay. I received my first rude, threatening email while on vacation (because they, of course, gave no notice and came to do my cleaning while I was on vacation) and set it aside to deal with later, but of course (because my life doesn't revolve around paying a gutter cleaning bill) I forgot and received no reminders until the rude email from the lovely "director of sales" this evening. I sent him some feedback on their communication style and mentioned that I was rethinking doing business with them because of it, so he went ahead and cancelled my account and sent me an extremely rude email letting me know he was cancelling my account and calling me disrespectful for my "poor payment payment practices" (three late payments mentioned above, over a year and a half of service). No problem, I was already looking into other options, but the way the email was worded was completely uncalled for. Clearly a company has rendered me services and deserves payment, but my "poor payment practices" were simply oversights on my part and I did not deserve to be spoken to that way by a service professional.
I work with a pest control company who works the same way, they come out on a schedule to render services. They always call with a reminder before they come so I am ready for them, knock on my door to let me know they will be working on my house, send an email with a report that they were there, and send a super sweet reminder to render payment. This is such a stark contrast with NV Service Group.
Basically, I highly recommend this company if you enjoy being bullied for simple oversights!
I'd also like to mention that my housekeeper was here while I was away on vacation and mentioned that she never saw them clean my back gutters. I have no way to prove or disprove this, but figured I'd mention it. read more
