AWFUL, AWFUL, AWFUL.....Go elsewhere. They keep asking for money even though I've already paid…read more$400, they are now asking another 400! They haven't even treated me yet!!!!! Beware!!!! The staff was rude, the office person was very difficult to understand and all in all, it was a poor experience. I will go elsewhere from now on

Walked in. Receptionist says may I ask you some questions. I haven't even sat down yet. Had to pull…read moreup a chair. No "welcome", or "how are you". No greeting. Went to restroom. Came back and second receptionist yells through glass shield "what's your name?" I don't appreciate that behavior. They could you refresher in manners/greetings. I haven't yet seen the doctor. Hopes it goes better.

I had a hit to the eye and was worried about a scratched cornea. I had never been to this clinic…read morebut called and the doctor was willing to squeeze me in same-day even though they were full. I'm one who has anxiety surrounding anything eye-related and have had bad experiences in the past. Dr. Hoover was calm, patient, down to earth, wasn't pushy, and took his time to thoroughly explain things to me. It was the first eye exam that was positive for me. I'd recommend him to everyone! Their pricing is affordable as well.

The receptionist was unwelcoming , set the mood in the office poor. She came up with excuses not…read moreto even go look to see if they had samples in for contacts. then refused to give me my eye prescription written out until I ordered from them. they also tried to charge me over $860 to get contacts from them. People go online for your contacts this place is a joke and over priced. I genuinely will no longer be going to this office just because of that. The office may have upgraded into a better facility but down graded in staff. Any Optometry doctor can get you a prescription, do not settle for entitled unprofessional and poor customer service. I'm giving this two stars only because Dr. Hoover is a nice guy and very professional. He just has poor staff.

I have been back to this clinic for 2 years. This year would have been my 3rd year, but I have…read morechosen to find another place for my eye exams. I love my eye doctor; I hate the billing staff. I also found the employees that help with your frames to be rude. Perhaps, they should find another job or look up what customer service means. The billing department needs to know how to add and subtract. I learned that in the first grade. Good luck to you all that stay with these rude, unhappy people.

I was going to let this entirely weird experience go until I read these repeated references to the…read morerudeness of the staff and other issues which I also experienced. First of all I went in to get tested for glaucoma and cataracts but was subjected to an endless eye exam by an impatient rude condescending know it all early 20 something demanding I answer the questions in a very black and white manner. I assume she cowed most of her "patients" (though she was clearly some kind of tech) into responding the way she wanted them to. I mentioned to the doctor my concerns about the testing being off as a result though he said I needed glasses and he would be concerned about my driving and added " Let me put it this way you would never pass a DMV eye test. I said I begged to differ with him as I had passed a DMV eye test, without glasses, a few weeks prior. Though I can read 6 pt. font without glasses, I didn't want to risk the safety of myself or others so on his recommendation I filled the "prescription". I ordered ( progressive) bi focal and (transitional) sun darkening lens with anti glare and scratch protection. As the weeks wore on though I wore the glasses frequently I saw little to no improvement in my vision wearing them. My chief presenting concern was not seeing road signs at much of a distance however the glasses made NO IMPROVEMENT at all in that regard. Also I cannot wear them at all on my computer though they said they would improve my ability to read on a computer screen. Then I discovered the lens were not transitional and did not darken in sunlight at all. They said I was confused about the terms and blamed me for the error. THEN they tell me I owed an additional 67.00 they tacked onto the bill. Also I received an additional bill for thirty dollars after already paying nearly 400 out of pocket the total bill being almost a thousand dollars. FINALLY I called the billing department who CLEARLY assured me I did not owe the 67 or 30 dollar additional charges. While relieved I had a sinking feeling this would not be the end of this matter and sure enough, it wasn't. Like many said you can't call and ask the simplest of questions on the phone. THEY SAY they will call you back but don't or even bother to let you know when your glasses are ready for pick up. ALL the staff I interacted with seemed short not rude really, but were almost without exception, humorless and VERY condescending. Even the last person in billing who was nice enough to finally split the 67 dollar added fee in half (none of which I should have had to pay) but had to tell me the transitional lens which darken in sunlight are called progressive when indeed they are called transitional . She also had to add at the end of our conversation how PEOPLE don't like being on the other side of anger presumably she meant mine, though I was not angry only irritated and just trying to get my needs met and trying too hard to get them to be accountable which was a waste of my time and energy. Her creepy gaslighting behavior kind of wrecked the positive aspects of her knocking off half of the 67 dollar added fees as well.

I actually fly here for appointments. The office staff and my retina specialist are all highly…read moretrained knowledgeable and professional. I wish they had Velada light treatments.

Exam and tests for wet macular degeneration and declining vision. Dr was cb knowledgeable and…read moreinformative.

Entire exam conducted by tech trained on the job. Although, she seemed knowledgeable, just expected…read morea MD for more than $200. McDowell came into room, sat with her back to me, misnamed my symptoms twice although I was very clear in my explanation. Told me to use the same over the counter eyedrops my truck driver boyfriend recommended. Worst interaction with a health care provider and that's saying a lot 'cause I've been a nurse for 20 years. Do not recommend.

The front desk receptionist was very inappropriate and proceeded to have a ten minute conversation…read morewith her sister in law while the other receptionist actually helped an older woman and i proceeded to stand there waiting. Not a great first impression. I came here to get my eye checked due to pain i have been having and standing in the bright doorway waiting to be acknowledged is rude.

Surly, sour greeting staff; no compassion, no concern over efficiency or patient time. Sold me…read morelenses & frames after a seemingly faulty eye exam (left eye [primary vision for me with amblyopia] reading lens is not clear/crisp. They have "dismissed" me without a re-exam, with mis-adjusted & ill-fitting frames; SO, a bad lens, frames not correct, and the 2-year warranty on the frames or lenses won't be honored. What rating would they expect? By the way, when they examine your eyes you only get a written prescription if you pay an extra $49 beyond your insurance (Medicare & Aetna; Medicare will be contacting them); I paid the extra and still didn't get a written prescription!!

I had 2 appts with Dr. Martin Morris. His customer services definitely leaves something to be…read moredesired. He was rushed both times, arrogant, abrupt and seemed offended when I asked clarifying questions. Questions I only asked, because he did not explain things well. Dr. Morris's last words to me were that if he couldn't find the problem when he dilated my eye at a 3rd appt, he'd refer me to another ophthalmologist. He then walked out of the room. The clinic itself feels like a big machine, wait times are long and the wrong location was marked on my follow up appt. card. With this being their error they should have offered to call the other location to ask them to hold my appt., but they wanted me to reschedule. My father had similar experiences. Needless to say I did not schedule the 3rd appt and my new ophthalmologist will not be at Willamette Valley Eye Center.

Misinformed me about how much I'd own them. Now have to pay $$$. Glasses prescription didn't work…read more Wasn't strong enough. Had to go to Portland to get right one.