We bought our kitchen appliances from Shermans two years ago so when our dishwasher stopped working…read moreright we called them. We still haven't heard back from their service department. (We called 26 hours ago) Just after contacting them we also contacted Dick Van Dyke Appliance World. Their service guy just left. Our dishwasher just happened to work without him doing anything to it. It cost less than what Shermans quoted us for a service call and we got a lot of information from him on what the problem could've been AND there is a 30 day service call warranty. (The problem could've been something stuck to mess with water level sensors.) I'm really happy with the way we were treated, how fast they came out, and all the things we learned about how to maintain our dishwasher. If I ever need any appliances or anything I will go to Dick Van Dyke Appliance World.

Sigh!! When I write reviews either good or bad I give as much detail as possible. We try to use…read morelocal businesses and non-chain businesses. But we plan not to use Dick Van Dyck again. 1) We purchased a new dishwasher late 2025. The middle rack was not rolling out after moving to a different level. They came out and said there is rust on the track and it is a known issue with the model we bought. If I was a retailer, I would be all over the manufacturer. I would at least check the appliance before it left the store to the customer. But that might just be me. 2) On August 7 we purchased a new refrigerator from Dick Van Dyck. After a few days we noticed the audible notification that the door is still open is not working. Service came out and said it looked like the sound board is out. ON A NEW REFRIGERATOR? Service came out on 8/31 to replace the sound board. That did not resolve the issue. Tech said there might be an issue with the main board. ON A BRAND-NEW REFRIGERATOR? Also, while the tech was there the meat / cheese drawer got set to freezer. This froze out meet, cheese and a bottle of wine. It froze the wine and caused the cork to pop. 3) We called on 9/1 and talked to our salesperson Lee to express our displeasure. He said he would talk to the tech to see what is going on and call us the next day. Still no word from anyone at Dick Van Dyke on anything. AVOID DICK VAN DYKE!!!!!!!

Do yourself a favor and ask specifically for Debbie Hamm (Furniture & Mattress Specialist)!…read more I've shopped at Sherman's located in Normal for several years and each time Debbie Hamm helped me with the sales. She's knowledgeable and friendly; a breath of fresh air when making large purchases. Thanks Debbie, I'll be back again!

Brought a TV stand. Chris was awesome to work with…read more Explained everything to me in the event I had problems. This is about my 3-4th purchase from Sherman's always a good smooth experience.

Our dishwasher leaked all over the floor and Jason came out to look at it. Unfortunately, when he…read moreran it, it didn't do it again. He was very courteous and knowledgeable. I highly recommend.

We called for help with a temperamental oven (not an emergency) and were able to get service…read morescheduled with a few days. The technician, Dustin, thoughtfully called to let us know he was running a few minutes late, and he arrived exactly when predicted. He did a thorough inspection and magically got the oven working as it should again, without having to replace any parts. If he had been a less scrupulous and responsible professional, he could have charged us to replace a part unnecessarily. Instead, he left his contact info so we could let him know if the problem returned, with the plan to order the part then, and only then. Even though it was the end of the business day, he stayed longer to be sure the oven maintained its temperature correctly. Throughout, he was friendly and professional, a pleasure to work with. Although the business is located in Bloomington, they do calls in the Champaign-Urbana area for no extra charge. I'm putting BK Appliance Repair into my contacts now in case any other appliance issues come up.

This review is of service in Bloomington Illinois: The…read moreservice technician was PROFESSIONAL - 5 STARS. That's where it ended. I had a whirlpool dryer repaired and got an estimate that did not itemize three parts. I asked for that and got the run-around from the lady in the office. She said they will not order parts until I agree to pay for the repair. The only reasons I let them continue was the technician and the money I paid for diagnostics that would be deducted from the total bill. Don't be fooled! And I had to follow up myself with the office, asking whether the parts were received. She insisted I got texts and messages when I did not. When I looked up the cost of the parts on Whirlpool's own website, they were MUCH less than what I was charged. A thermostat alone was almost TRIPLE the cost. The total was just shy of 150% MORE. The difference was about $150 which COULD HAVE been charged as labor. It was not. And if that's how it works with the franchise, they charged me tax on the labor (this is speculation). My bad, and still, not cool.

I do not like to leave reviews because I usually don't have an issue, this business is the worst…read moreout there by far! My fridge stopped getting cold so I called Mr. Appliance because I've used them before with my dryer. The tech told me my parts were discontinued , and not available, and if he could order them they are on back order l!! That night my husband and I went to Lowe's and purchased a new fridge and it was being delivered the next day and they were taking the old fridge! I called Mr appliance the next morning when they opened and the receptionist told me the parts were due there today and I couldn't cancel my service even though I didn't own it anymore! I can't get a manager to call me and they won't call me back or refund me even tho I signed no contract and the website says I can be refunded besides the 140$ serviced fee this happens in may and it's almost August and I haven't been refunded!! Choose someone else and go small business or ask around at businesses!

Excellent customer service!!Kevin was very helpful and completed the repair I needed in a timely…read moremanner.I would highly recommend this company.Price was a good value also.

Just bought a great upright freezer from OK Appliance. We love it! They had it cold and running…read morewhen it was delivered, ready to load. We thought that was great!

If I could give them a 0 I would.. they are very unprofessional & have an incompetent store…read moremanager. They don't keep up with the accounts or purchase receipts. Then say you had the merchandise for months at a time. Which doesn't make sense being I HAVE PAID OFF most of the items we discussed and some I didn't even acquire. Anywho an even if I did rent its short or long term. I can send it back... I really believe that they didn't have what I was looking for so they made an excuse. instead of just saying we don't have it in stock. This is why I buy!!!!!!!

These guys are a great bunch of people, always have been good to us! They have excellent products…read moreat great prices!

My sub zero two drawer refrigerator finally died. Kevin came and looked at it and ordered new…read moreparts and fixed it all the same week. It works perfectly now and I didn't have to pay to buy a new one. I couldn't be happier.

They did a great job repairing my Bosch dishwasher. They were easy to contact, came at the…read morescheduled time and fixed the problem. Very reasonable cost too. Couldn't ask any more of them. Will definitely use again.

There were quite a few people looking around at various items. We were looking for a bookcase for…read moremy daughter, and we found one that is in decent shape and nice looking. The prices are fair and this location was buzzing with shoppers looking for deals. It was a pleasant experience, the employees were friendly and service was fine. This is a nicely organized spot and we were happy to find our bookcase.

They are very expensive, and the quality of the furniture has gone downhill, it used to be a very…read morenice store, especially for people just starting out.

Big Lar is the best for quick efficient service, at a reasonable price! He is all I will ever use…read morefor appliance repair. He saved the day working me in same day and fixed the problem! I highly recommend him!!!

Have used Big Lars twice in the last few years. Always answers the phone, arrives on time and does…read moregreat work at a reasonable price. Very satisfied!

Be very wary of having installation for exterior doors. After we bought multiple doors and paid for…read moreinstallation we notice another amount over $300. I asked what that was and was told it was just in case the door people have to fix or repair dry wall. We were told that we could request this money back from installers so we called multiple times, but could not get a response. When we didn't get response called home depot for help getting money back. Received a prompt call back but still have not gotten refund. I assume that because the installers weren't able to get additional payments from clients they just tack this on to everyone now but don't make good when they do not have to mess with dry wall. I hope it is not them trying to take advantage of old people. I need my money back.

shout out Sharlet at the paint section. Getting all the best deals. Give Sharlet a raise please.read more