Horrible experience. Nearly every cabinet that was delivered had some kind of problem, broken/split…read moreframes, broken drawers, slides and closers. Sold us obsolete lighting components...you name it. The design pro said the difference between KBL and Lowes (same cabinet line) was the personal service. That has gotten nowhere. After fighting for several months we are still finding problems. Just the other day a self collapsed breaking everything on it. Their explanation "We have never seen these kinds of issues before." Unfortunately our one-time experience has been the polar opposite. We haven't even gotten so much as an apology. My advice...RUN don't walk away from KBL!

From the owner: Welcome to KBL Design Center, where inspiration and ideas for homeowners come to life. KBL Design…read moreCenter is a one-stop source for every facet of beautiful home. From artwork to grills and outdoor furniture to residential lighting, KBL Design Center sells high-quality products that are sure to please all homeowners. KBL also offers the most versatile solutions for kitchens, bath, and home organization.

Was told by my repairman to go to Hamptons for a new washer. Was told to ask for Steve, but when I…read moregot there, he was busy with another customer. A very nice lady named Carmen helped me and she ran spec sheets for me and even took me into the back area to see a sample of the washer I wanted. She was great! Steve took over for the sales and I even ended up getting a frig, too. Both pieces got delivered the very next day! The delivery men were (another) Steve and Charles and they were respectful and thorough. My whole experience with Hamptons was AMAZING!

We are in the market for a bathroom upgrade the lady help us in deciding what style and color for…read moreour vanity and the counter top reasonably price We appreciate the time and held fulness that she spent with us

Noah and Coby were at our home recently and did a thorough job inspecting our gas fireplace,…read morecleaning the glass front and adjusting the power switch/remote. They were on time, friendly and professional. We have done business with Country Hearth & Home for many years and strongly recommend them. They are knowledgeable and do great work! Joel G

Noah and Coby showed up right on time and quickly determined that the chimney for my wood burning…read morefireplace did not need cleaning. They then proceeded to clean the glass on a gas fireplace I have and fixed the power switch for the fireplace. They were in and out in less than a half hour and charged a very reasonable fee for the work.

They were wonderful! We purchased stools seven years ago and wanted another to match. They looked…read moreus up and ordered it for us. So helpful, professional and kind.

We just moved to the Bloomington area. I wanted to surprise my husband with a Hot Tub. When I…read morewalked into Altman's, it was a breath of fresh air with #1 Customer Service. Bob walked me through the process of which Hot Tub would be the best for us. He kept the Hot Tub until I was ready for delivery. The staff was so kind. I will go back for other purchases.

Here we are 2 days away from Thanksgiving and I couldn't find a gas stove in stock anywhere but I…read morecalled Appliance Mart and they had one and even gave me a discount. Very pleased!

From the owner: Appliance Mart provides appliance sales, repairs andread more

Be very wary of having installation for exterior doors. After we bought multiple doors and paid for…read moreinstallation we notice another amount over $300. I asked what that was and was told it was just in case the door people have to fix or repair dry wall. We were told that we could request this money back from installers so we called multiple times, but could not get a response. When we didn't get response called home depot for help getting money back. Received a prompt call back but still have not gotten refund. I assume that because the installers weren't able to get additional payments from clients they just tack this on to everyone now but don't make good when they do not have to mess with dry wall. I hope it is not them trying to take advantage of old people. I need my money back.

shout out Sharlet at the paint section. Getting all the best deals. Give Sharlet a raise please.read more

A neighbor recommend I check out Martin Sulluvan for my lawn care equipment needs. Best…read morerecommendation I've received in a long time. The price was better than I'd anticipated and the service was far beyond what I'd experienced elsewhere. I'm so pleased to know I have a great place and even better people to count on when it comes to making my home look good.

So I want this to be considered a two-part review: Martin-Sullivan Sales and Martin-Sullivan…read moreService. It would be unfair to paint the whole business with the same brush. Let's start with the bad... Service. I bought a well-known, expensive brand of chainsaw from this company in the winter of 2014. In the fall of 2015 the saw overheated and seized. The service department claims that it was due to user-error. I disagreed, but I can't say with certainty as my father-in-law was the one using the saw at the time it failed. Either way, I'd had the saw for approx. 10 months and took it in for the service dept to look at. Within the day, the service manager had contacted me and said it was user error and the saw was completely shot. It wasn't an issue with improperly mixed gas... the saw was allegedly run with the chain brake on causing it to overheat (again, I can't say with certainty whether that happened, my father-in-law disagrees completely with that claim). I was displeased with the diagnosis and asked if there was anything he could do. He said he'd try to get the manufacturer to pay for some of the repairs. After a few days, he let me know that he wasn't having any luck getting any help from the manufacturer, so I told him that I'd just come get the saw and not ask him to do any more work on it... all of the time thinking "boy, a well-run business would help me out somehow with a store credit towards a new saw or just eating the cost of the repair knowing that I had spent money there and planned to spend more". When I came to get the saw, I asked the service manager "Ok, what do I owe you?" His response, "Nothing. Just buy your next saw from us." I thought to myself, "well I guess that's something... I'm planning to replace the saw in the spring, maybe I'll come back here because I've had such good experience with the SALES DEPT". About a month later I get an invoice in the mail for labor and diagnostics costs. I call the service manager and ask about the invoice and whether it was sent by mistake. His response, "No. You didn't come buy another saw from us so I'm charging you for the repair hours. If you come by a saw before the year-end, I can clear that charge out." This is on December 22nd!! This is what I'm hearing: you have a week to come spend several hundred more dollars at a business who didn't help by servicing your first purchase... if you don't come in the next week, we're going to charge you for time and labor on a repair that we didn't even have the decency to help with in the first place. In the end, I'm going to pay the invoice and wash my hands with Martin Sullivan, which is too bad because, as noted below, their sales department has been great. My experience with the sales department has been very positive. I've purchased chainsaws and gotten tractor quotes from the sales department and I've always been very pleased with the time they've taken to talk through things with me even though I wasn't spending $50K+ like most large farms. I would give the sales department 5 stars by itself if I could. They're friendly, knowledgeable and do a good job of making me feel like they care :) If I'd had a better service experience, I would happily spend more money at this business. Take all of that for what it's worth. Just sharing my experience...