I was charged $427.00, plus tax,for a $20 part and 20 minutes labor. I was told most of the cost was the part. It was not. Serviceman was professional ,friendly and personable. Worked quickly and efficiently. Would not recommend. read more

I do not like to leave reviews because I usually don't have an issue, this business is the worst out there by far! My fridge stopped getting cold so I called Mr. Appliance because I've used them before with my dryer. The tech told me my parts were discontinued , and not available, and if he could order them they are on back order l!! That night my husband and I went to Lowe's and purchased a new fridge and it was being delivered the next day and they were taking the old fridge! I called Mr appliance the next morning when they opened and the receptionist told me the parts were due there today and I couldn't cancel my service even though I didn't own it anymore! I can't get a manager to call me and they won't call me back or refund me even tho I signed no contract and the website says I can be refunded besides the 140$ serviced fee this happens in may and it's almost August and I haven't been refunded!! Choose someone else and go small business or ask around at businesses! read more

This review is of service in Bloomington Illinois: The service technician was PROFESSIONAL - 5 STARS. That's where it ended. I had a whirlpool dryer repaired and got an estimate that did not itemize three parts. I asked for that and got the run-around from the lady in the office. She said they will not order parts until I agree to pay for the repair. The only reasons I let them continue was the technician and the money I paid for diagnostics that would be deducted from the total bill. Don't be fooled! And I had to follow up myself with the office, asking whether the parts were received. She insisted I got texts and messages when I did not. When I looked up the cost of the parts on Whirlpool's own website, they were MUCH less than what I was charged. A thermostat alone was almost TRIPLE the cost. The total was just shy of 150% MORE. The difference was about $150 which COULD HAVE been charged as labor. It was not. And if that's how it works with the franchise, they charged me tax on the labor (this is speculation). My bad, and still, not cool. read more

Called them to fix my treadmill. It was the motor. They ordered the new part (more than 1600$) and charged it to my credit card.2 days later I called the treadmill co and found I had a 10 yr parts warranty. Immediately called Mr Appliance back to cancel the motor order. That was 2 mos ago and despite calling them repeatedly, stopping into their place on Oakland Ave and leaving messages for the manager and owner, I am yet to receive my money back. I have now reached out to my credit card co and am going to leave negative reviews (I had told them they needed to AT LEAST call me back!) despite wanting to resolve this in a normal manner. read more

I had Mr Applaince look at an LG refrigerator that had stopped working. It needed a compressor that was under warranty. They said it would cost $1000 labor to replace it and take up to three months to get the part. I called LG and they said they were shipping in 2 to 3 days. I called another repair center that was reputable and they were charging $250 to install it. I feel like Mr Appliance was trying to rip me off. read more

I would like to start out by saying that the tech that arrived to my house what professional and courteous and I would like to thank him for that. I feel from A professional standpoint that if you don't have the part or are unable to make repairs you shouldn't be charging a $89 dollar diagnostic fee. When I was told they unfortunately did not have the parts in stock and it would be a week before repairs could be made. I was forced to not say no thank you. I just got off of amazon and both parts will be here tomorrow. I will make the repairs myself before I over pay for a part. I do t know of this is typical in this industry but as a diesel tech if we can't fix it we don't charge the driver for no repairs made. read more

They came out and charged my grandfather over 300 dollars to install a water valve on a washer. The water valve was really corroded and the guy even said I usually don't see them this corroded but repaired it anyway. Upon further inspection I saw the drum wasn't sitting properly so when the washer would fill about 10% of the water would go out the back which caused the valve to corrode. Had to get a new washer days after spending over 300 dollars with these people. Now nobody will call me back. STAY AWAY!! read more

Avoid having any of your appliances serviced by these crooks. The repaired my refrigerator for a problem in May of this year and offered a 3 year warranty on the part and service. Three months later the same problem surfaced again. When I requested a follow up service, I was told that they will not honor the warranty and I would have pay for the service call all over again. On contacting their franchise headquarters in Indianapolis, they promised me to have the local office get in touch with me. My phone calls to their Bloomington office were never returned. I REPEAT DO NOT USE THESE CROOKS read more

They keep billing me for a misdiagnosed problem with my dishwasher. The tech admitted he made a mistake and we agreed on a different price. I paid the agreed on price, but I keep getting billed the other portion as well. Such a disaster dealing with them. read more

Friendly tech that came to my home to install a shelf in my refrigerator. I had them come rather than doing it myself because I thought it would prevent me from breaking the clip that held it in. He installed the shelf, promptly breaking the clip. I was charged around $100 for that technical masterpiece. He said he would order a replacement clip, plastic, less than 1 inch in size. 2 months later I received a call saying clip was in and I owed $45.77 for said clip. WHAT? No thanks. They sent me a bill. read more

We had a compressor replaced on our LG refrigerator about two months ago. The technician was great and did a great job. However, we were mislead by Mr Appliance that our replacement was covered under a class action law suit against LG when in fact it was not. We were reassured twice that we would be covered and reimbursed in full. I am confident the reason "we were squeezed in so fast" was so we couldn't do any additional research to find out we wouldn't be getting any money back. I will never use Mr Appliance or buy LG again. I would have rather put the almost $1,400 towards a new refrigerator rather than fixing one that's almost 10 years old. read more

They came to my house on Tuesday to repair the microwave. I was told they had the part needed in stock, they would come back by Monday to finish the job. Monday came and I had to call them to ask when they were coming as no one had called me back. I was then told the part was not in stock and would take 2-3 weeks to arrive at best. Ironically, I was able to order the same part on Amazon Prime that day. I called back multiple times to request to speak with a manager. Manager never called me back. They refused to issue a refund for their 'diagnostic' fee. I am still waiting on that call back... read more

Needed my dishwasher fixed and Mr. Appliance was wonderful!!! Great service tech.

I really loved Mr. Appliance's service and dedication! I felt my washer was leaking and when I called to set up an appointment they got to me the very next day! The representative was on time and very professional. Before he stepped into my house he placed protective booties over his shoes to not drag any outside dirt into my house. The representative was very knowledgeable as well. Worked on my washer for over 3 hours and come find out my washer was completely fine but my plumbing was not. He was very professional in explaining all he had attempted but felt that all was in order. Overall, I was very pleased with the service and more than willing to pay the standard service charge because I not only felt the experience was wonderful but the representative was very knowledgeable with suggestions and future washer/dryer information. read more