Dr. Monica is great. She knows her stuff and is patient and helpful. I have the Lyric model, so need to go about 1x/month. She makes it pleasant and painless. read more

This was my first visit to NYC Hearing Associates and I couldn't be happier! Dr. Weible and staff are extremely cordial and knowledgeable. They took the time to explain in detail each test that was going to take place at my appointment and the expected results. Immediately after the exam, which was very efficient, they explained the results and thoroughly answered any questions that I had. This is a very professional practice with warm and welcoming staff. I highly recommend! read more

My urgent suggestion for you is if you think you have hearing issues go to an ENT and have a medical examination. Audiologists exist to sell you expensive equipment. NYC Hearing Associates sold me two devices that cost me thousands. When I finally wised up and went to an ENT, a doctor with no skin in the audio device game, I was given completely different advice and ended up saving thousands of dollars. Yesterday, I got a sales letter from NYC Hearing Associates with this sentence: 'Due to the severity of your hearing loss and the high risk of audio deprivation we strongly urge you to pursue amplification.' I have hearing loss. And I do need hearing aids. But what I need is a little boost and I certainly do not need to spend $7k plus on hearing aids. As it turned out, the hearing aids sold me by NY Hearing Associates not only were over-priced and over-kill, they caused me to have a series of falls, the last of which sent me to hospital with broken ribs and a fractured spine. Save your dollars. Go to a proper ENT, get a proper examination, then shop for hearing aids at a decent price. Most likely you can find a pair for about $1500. Good luck. read more

Although Dr. Monica Skarzynski is very thorough and good, my complaint is that I haven't received my report from my visit on May 11. I have called the office three times already and they said they would notify the doctor. I wrote another review and they said that it was sent to me and to contact them again. It was never sent and if they truly care about an unhappy patient, they would call and resolve this. To no avail! Customer service terrible. read more

"I hear ya".....couldn't say that before I visited NYC Hearing Associates. They quickly zeroed into my problem and recommended a device that has been perfect for me the last 3 years. I have options to see a doc at 2 different locations, which makes it very convenient and easy to be seen. Their staff is exceptional competent and responsive. If you need an ear doc, these folks are the one. read more

I had a very bad experience with NYC Hearing and don't recommend them. NYC Hearing wants to have it both ways, by advertising via Lyric Hearing aides Risk-Free Trial to get customers in the door, then have them pay $600 if they don't buy a hearing aid after the Risk Free Trial. This practice I was informed by NYC Hearing, is to cover their costs of cleaning the ears prior to fitting the hearing aide, a hearing test and watching some online video instructions on the use of the hearing aid and adjustments, about two hours of appointments. Would you pay $600 for a risk free trial if you knew this is advance. Probably not but you might take the risk of a Risk Free Trial if you trusted the manufacturer's claims in their advertising and that's what happened to me. How I paid NYC Hearing $600 for a Risk Free Trial: It starts on the Lyric hearing aid website, that advertises: "Call today for a Risk-Free Trial* and refers you to various resellers. I picked Hearing NYC because it was the closest to where I live When you arrive at their office don't start paying for the risk free trial right away. Most people would leave right away if that was the case. At no cost the audiologists suctions out the wax in your ear and give you a hearing test. This takes about 45 minutes and you are assured you that there will be no charge for this, whether you decide to take the risk free trial. It's just NYC Hearings cost of doing business to see if you need a hearing aid. Then you are informed that you have to pay $350 to take the Risk Free trial. The $350 is a non-refundable service fee. well sort of. It's deducted from the $6,000 a year cost of the hearing aid if you decide to buy the hearing...well really rent it. as no one really owns a Lyric, you only rent it from year to year, something you won't find out from their web site. I should have walked out that door at that point but I had already invested in a few hours of my time so I agree to pay the non refundable service fee for the Risk Free Trial (if that makes any sense) because I fully intended to buy the Lyric device. Paying a portion of the price in advance was OK with me, as I assumed the hearing aide lived up to its advertising claims - "up to months of battery life" and clear natural sound and it would be just a part of the final cost. After a few weeks into the trial I realized the Lyric hearing aid was not for me. The batteries which were advertised to "last up to months" shut down in one ear after two weeks, rendering me deaf in that ear. Also every time I walked around with it I could hear the thumping of my footsteps. Well actually not the actual sound of my footsteps, as even walking on sand make what seems like a thumping noise. The hearing aid is placed deep in the ear canal and the thumping sound is the jostling of the device in the ear as you walk. It's really annoying. I returned the hearing aid but my credit card was already charged $350 for the "risk free trial" and there was no way I was going to get that money back. Next the audiologist and I agreed that I take a second Risk Free Trial with another hearing aid, for an additional charge this time of $250. This charge included putting the entire cost of the hearing aid $6,100 on my credit card, so now I would be out $350 for my original risk free trial and another $250 for the second risk free trial if I didn't buy the device. These risk free trials were really starting to cost me. I went along with this because I was fairly sure I would end up purchasing the second hearing aid anyway, the Resound Linx a brand new "Made for iPhone' device. I soon realized that it I had just thrown good money after bad. The Linx hearing aid also didn't live up to its advertising claims. The connection via blue tooth was unreliable at best, streaming audio to only one ear. The volume controls didn't work and since hearing aids are optimized for voice the music quality from my iPhone, a major selling point, was far inferior than if played through almost any pair of ear buds. I decided not to buy it. With Hearing NYC you are on a slippery slope and they play loose on what the definition of a Risk Free trial is. Everyone else knows what a Risk Free Trial means - it means it doesn't cost anything if you don't buy. For NYC Hearing Risk Free means that there is no risk for them. Even if you don't buy their product you have to pay for the Risk Free Trial A real Free trial offered by another reseller and others looks something like this (I am not mentioning the company by name, since I don't want to seem as if this complaint was an effort to get them business) Free hearing tests Free follow up appointments Free hearing aid cleanings and check-ups A 90-day trial period In other words you won't be charged if you don't buy. A Risk Free Trial is not risk free if you return the product because it doesn't do what it claims and you are out $600.That's ridiculous and these positive reviews seem like plants to me. read more

I have been going to Dr Frankel at NYC Hearing Associates for over 10 years. The office has all kinds of testing equipment, the audiologists (there are several) know how to use it to best address your hearing loss and they carry all brands and accessories so that each patient gets the best fit. I have had low frequency hearing loss, which is unusual, for almost 40 years. I had tried hearing aids previously on two occasions (1990 & 2000) without success. A friend of my wife, who had similar prior hearing aid disappointments, recommended Dr Frankel to me after she was able to successfully fit her with hearing aids. At about the same time, I had an evil boss who was trying to get rid of me because of my hearing loss, despite being legally protected by ADA. Although I live in Alaska, 4000 miles one way to go to an appointment with Dr Frankel, it is well worth it. I cannot say enough for what Dr Frankel has done to improve my hearing and quality of life, including helping to keep my evil boss at bay. Recently Dr Frankel recommended a cochlear implant to me for my poorer ear and I am currently adapting to it. This surgery should be life changing, although it will be many months to reap the maximum benefit. I think it's worth it to travel 4000 miles to NYC Hearing Associates for my hearing needs and I think you will too, especially if you live in NYC. Dr Frankel and the rest of the office really make me feel like family and are very competent and attentive. read more

Don't let the fresh baked cookies fool you, there is something not quite right about this company. I have been going to NYC Hearing Associates for close to 5 years when I first needed to get hearing aids and had positive service. But then a short while back my dog got into my hearing aids and they needed to be repaired. When I got to the office I met with Victoria who was able to fix the issue with relative easy. When she was done she told me that I owed $150 which I paid in full and left. About a week later I received a call from their Director of Patient Care who proceeded to tell me I owed them an additional $300 for the extended warranty. I was taken a back because I NEVER asked them to purchase anything for me. She told me she would have to "take my word on it." I was not sure why they went forward with the purchase nor why the Director of Patient Care would speak that way to a me especially since it was their mistake. When I asked them to show me anything that I signed or emailed to prove that I asked for the extended warranty, they had nothing. They just purchased a $300 warranty under my name without my permission. When I refused to pay the $300, I was sent a bill for another $150 to pay for the work that was done previously AND that I had already paid for in full. So THEY make a mistake and now want me to pay for it? Again, all this from the Director of Patient Care. Reluctantly, I made a deal to pay the remainder in installments as long as I received a receipt for each payment. So for the first few months they did send a receipt but then they stopped, and so I stopped sending the payments. Then I went to make an appointment to have my hearing aids serviced and they told me that I was no longer able to go to any of their offices until my balance was paid off. Once again they weren't holding up to the terms we agreed upon. I forward them the emails that showing that they agreed to the terms of installment plan and that once they stopped sending the receipts, I stopped sending the payments. So there was a lot of back and forth until one of the founders reluctantly agree to stick to the original deal. Although she nor her Director of Patient Care have ever apologized for the horrible customer service or for falsely charging me $300 for a warranty that I never asked for. I am now paying off the remainder of the balance, but they have lost all future business. I am now with Advance Hearing Center (160 W 18th Street New York, NY 10011), who is ironically enough located in the same office that NYC Hearing Associates once held (interesting!!!!). I am very happy with the service and quality of care of Advance Hearing Center and recommend making an appointment with them. I do want to warn that if you are with NYC Hearing Associates that you make sure you check all your paperwork to make sure you aren't being charged for services and warranties that you didn't ask for. Please stand up for yourself to make sure this doesn't happen again. I hope I am not the only person that they tried to swindle. read more

I have been going to Dr Frankel at NYC Hearing Help for over 10 years. The office has all kinds of testing equipment, the audiologists know how to use it to best address your hearing loss and they carry all kinds of brands and accessories so that each patient gets the best fit. I have had low frequency hearing loss, which is unusual, for almost 40 years. I had tried hearing aids previously on two occasions (1990 & 2000) without success. A friend of my wife, who had similar prior hearing aid disappointments, recommended Dr Frankel to me after she was able to successfully fit her with hearing aids. At about the same time, I had an evil boss who was trying to get rid of me because of my hearing loss, despite being legally protected by ADA. In addition, my hearing had been stable since the early 90s with no one else in the company having made an issue of it. I cannot say enough for what Dr Frankel did to improve my hearing and quality of life, including helping to keep my evil boss at bay until I could retire last year on my own terms. I also need to add that I live in Alaska and fly almost 4000 miles each way for an appointment with Dr Frankel. I think it's worth it and I think you will too if you go to Dr Frankel for your hearing needs. read more

My recent visit to NYCity was SAVED by Dr. Melissa Hurtado on Friday, Jan 14, 2019. Visiting from Florida, on a much planned vacation to the 'Big Apple' for 5 days, I found one of my hearing aids had quit working! Just as I entered the car driving us to West Palm Beach airport! all my attempts to rectify this sudden stressful situation (changed batteries 5 times, cleaned the airflow tubes as best I could, panicked). Our long awaited and expensive vacation was about to be ruined. By now it's nearly 2pm, and knowing most places close for the weekend, there was no time to waste! Got on line as soon as we settled in our hotel, found NYC Hearing Assoc. That seemed to be the closest to us, and decided to hurry over! Found it! We were SO EXCITED, the guards downstairs were very nice and helpful, and sent us up to the 14th floor! The ladies in the office were terrific...listened to our plight, and when Dr. Hurtado was told of the issue we had....(Although I had purchased my hearing aids in Florida at my local Costco), she agreed to take a look at the one not working....within minutes she came out to see if the problem was solved! Viola! All was well, I believe it was a simple matter of new stems that were clogged with ear wax... I was so thankful, we wanted to pay for this super fast service that saved the vacation! The office crew and Dr. Hurtado would not hear of it.... We were so thankful, and everyone was so kind, I would recommend your wonderful group to anyone having hearing issues...and my sis and I thank those involved for assisting us in our time of need...our perception of NY was changed for the good FOREVER. Thank you all for making our time in NY terrific. Yours truly, Patricia Englert, Delray Beach, FL.. read more

While visiting NYC, I lost the ear tip in my ear! Besides losing the tip, I had discomfort that could not wait until I returned home. This office was extremely courteous and had come in even though I was not a regular client. They got me in within an hour of my calling and not only replaced the tip but also found the missing tip in my ear. I found them professional, friendly and top notch! I almost wished I lived in Manhattan for them to be my hearing provider. Thank you for your assistance! read more

From my history of doctors appointments It is seldom you come across personable, Intelligent doctors with bedside manners. But this group has it all, they do not only make me feel comfortable as a patient but it truly feels I am part of a family. They work with you closely and specifically from the first initial appointment,to now years down the line. And let me tell you they know what they are doing! From any molds I have needed, to my current invisible hearing aids, I would highly recommend NYC hearing associates ! read more

My 87 year old mother-in-law went to NYC Hearing Assoc on 67th St Her experience there was unpleasant when it came time to return them- she was not satisfied with how the hearing aides worked for her She was within the 45 day return- in fact she returned them within 30,days It took 6 weeks for her to see s credit on the return She called AMEX to dispute the charge and it took way too long for an elderly person to have to wait for a credit back read more

My GP told me go for a hearing test cuz I kept responding to his questions with, "Whajja say?" I had no clue about the journey I was about to take. After going to 4 or 5 audiologists, I wasn't satisfied. I needed hearing aids, but aside from that, I knew diddly-squat Unfortunately, the audiologists I initially saw were narrowly focused on the few products they carried and they used a limited amount of equipment for testing. I didn't know this at the time. I just knew something was missing. Somehow, I stumbled across NYCHA. I was impressed by the sales pitch but skeptical of the $500 out of pocket expense not covered by insurance. Long story short - I finally realized what I was missing with the other audiologists. NYCHA offered more advanced testing apparatus and seemingly offered all the major HA brands. They audiologists were well-versed in the latest equipment and the tests helped pinpoint the best aids and aided with the programming. You would think this would be more common but NYCHA is a rarity based on my experience. They also have 4 or 5 offices to make life more convenient. There's always someone available to answer questions by phone. And lastly, they don't take your money and run. The exemplary treatment is standard from day one forward... well, it's been 5 months and I'm still given the same treatment I received on day one. The $500 out of pocket expense covers all sorts of things you don't get from other audiologists. read more

I had been losing my hearing since I was in my late 30s from a genetic situation. A young man at my office who also had hearing loss and used hearing aids told me he went to Dr. Frankel because he was desperate to have his hearing aids work. Although he was not his patient, she fixed them for him and did not charge him. I thought how kind and went to see her. I was so happy meeting her and her staff. They are wonderful and supportive. It's a psychological issue needing hearing aids because you think people are going to think you are just plain old. I suffered a bit at work with people responding in anger when I asked them to repeat themselves. At times I would come home and just cry. Dr. Frankel and her staff treated me with great respect and helped me get the pair that was right for me. Now I feel I can also advocate for myself when people do not speak so that I can hear. It is a handicap under the law but people don't get it. So with Dr. Frankel's help, I am able to work and earn a living as an attorney because I can hear what everyone is saying in low whispers and I don't miss crucial information. She is truly an angel and they always have fresh baked cookies!!!! read more

I lost most of my hearing in both of my ears due to Radiation treatments I had 10 years ago. I have been seeing Dr Jessica Frankel over the years as my hearing issues continued to change and she has been instrumental in addressing my hearing problems & recommending the correct hearing aids that have addressed my hearing problems as they've changed. Everyone at NYC Hearing is very knowledgeable & helpful it is a pleasure to go there & be treated by them. I would definitely recommend NYC Hearing to anyone with hearing issues. read more

I took my father in for a hearing test and to explore the various hearing device options. He was very hesitant to go in (it took me months to convince him to come with me) but Dr. Pozdnyakova and all of the other staff made him feel very comfortable from the minute we walked in. She tested his hearing and thoroughly explained his type and degree of hearing loss. She really took her time with us in explaining all of our options and answering our questions. This is probably the first time I did not feel rushed in a doctor's office. He is currently trying out the Lyric invisible hearing device and loves it so far. I am so pleased to see him this happy! We have another appointment in 2 weeks to see how it's going and Dr. Poznyakova has been easily accessible over the phone. I really can't thank them enough for what they have done for him. read more

I am very impressed with the quality of care I have received from Dr. Borgia at NYC Hearing Associates. She is very knowledgeable about the various hearing devices available and is always ready to explain the options and answer questions. I recently got new hearing aids to replace my older ones and I feel like a new person. She has had me come back several times to make sure I am comfortable and getting the most out of my devices. Her staff is always friendly and she is always on time for her appointments. read more

I came here to get impressions for in ear monitors on stage. I decided to get a hearing exam as well. The office was clean and the staff was totally friendly and helpful. They knew exactly what I was looking to do and made the process quick and easy. If you can deal with midtown on a weekday, I Definitely would recommend these guys. read more

I was very skeptical about Lyric hearing aids. I took the plunge and went with Lyric. The Lyric has transformed my life. Other than a few moments of feeling cloggy ears, I have super man hearing. I can hear people ruffling their clothes at 10 yards. A close friend cried when she found out I could hear. It has definitely changed my life for sure. In terms of Kira Pozdnyakova. She is awesome. She is gentle, caring, professional, and doesn't miss a beat. She even returns my emails within a few hours without fail. I cannot recommend her and this product more highly. 5 stars my friends without a doubt! read more

I'm delighted with NYC Hearing Associates! Dr. Jessica Frankel is an absolute wonder, and so kind, thoughtful and attentive. She's been very thorough with testing and recommendations -- and does not push a product if I feel it may not be for me. I've also had the pleasure of being treated by Dr. Shelley Borgia and Dr. Kate Gilmore; both excellent. Kristina, Ariana, Cindy, and the entire staff have been extremely helpful with my (many and sometimes confusing) insurance and warranty issues. The office is super-clean, comfortable, and very friendly. And you get cookies! I really can't say enough about this staff and their services. Highly recommended! read more

My experience at this office is absolutely phenomenal. From the beauty of the physical office to the professionalism and intelligence of the entire staff. They worked with me to find the best fit for my specific case and my life style. They even checked into my insurance and found that I had money towards devices! Everyone was very transparent and trusting they thoroughly explained all aspects, I could say I trust this practice for all my hearing needs! I even bought sleep plugs to gift ! NYCHA is the place to be ! read more

I can't say enough positive things about the NYC Hearing Associates. I found the staff to be competent and caring and incredibly thorough. The physical environment is very patient-friendly as well as comfortable. From the moment I stepped into the office I felt welcomed. And, of course, the most important thing is that I am hearing much more than I did when I walked into their office. I highly recommend NYC Hearing Associates. Don D read more

Stunningly beautiful office and friendly staff. I would highly recommend Victoria Laurella, who currently is interning. I had never met her before, but will say without doubt that NYCHA would be lucky to keep her there. read more

Absolutely the best. From the minute i walked in to minute i left , i was treated like one of the family.Dr Frankel and her staff are the consummate professionals.They were attentive listeners and offered many options. It took some time for me to get accustomed to my hearing aid they were right there to help me all the way.personable,warm, friendly,knowledgeable are just a few of adjectives to describe New York Hearing Associates. read more

NYC Hearing Associates was recommended to me by my band mates and they had great experiences. They had ear impressions AND a hearing test done for $50. This was all in the last year. I went I today and am told that the impressions are now $125 and if I wanted a hearing test that would be $200. Very disappointed that a hearing center would be so gotdamn greedy. Thumbs down. read more

I met Dr. Weible 2 years after the onset of unilateral tinnitus due to sudden hearing loss. i switched to their recommended widex device, with a total of 8 masking functions of sound and music. From the start, Dr. Weible has been very diligent and conscientious in his analysis and recommendations. The relationship continues proactively on his part, with his monitoring and re-adjustments to my device. I have always felt that i have been given the best possible care due to his dedication and his up to date info on other options and devices. I highly recommend Dr. Weible and the practice. read more

I have been experiencing hearing loss for almost a year. Every ENT I went to said just keep looking at people when they speak and you'll be fine. NYC hearing associates actually listened to me (no pun intended) and now we're working on a solution! The office and staff are so welcoming! Thank you NYC hearing associates for giving me hope! Ps. The fresh baked cookies they have in the office were delicious :) read more

The company is less than accommodating to Lyric users. The aids fail at random times and most users would like to get the failed units replaced same day. It takes all of 5 minutes to replace. But oftentimes patients are told it is impossible to schedule same day appointments which means you have to suffer without hearing for a day or a weekend. Pretty unacceptable after spending $3000 a year on the product. read more

I've never had great hearing, particularly when it came to high frequency sounds. The problem got worse with age and I decided to do something about it. When I read about the Lyric devices I was hoping they would work for my situation. They seemed very hassle-free. I tend to be a heavy duty researcher and I put some time into narrowing my choices down to about three places in Manhattan. I finally settled on NYC Hearing Associates because I liked the backgrounds of the staff, their individual levels of experience with the Lyric line, and the idea that they could compare case notes to come up with the best solutions. So that's how I got there. And I feel good about the decision. I've been wearing the Lyric3 devices since November. It took a reasonable amount of tweaking to get them adjusted to me and to get me adjusted to them. I've had about five of my seven appointments with Laura and I've had excellent sessions with three others in the office (two during one of the sessions). Everyone has been terrific! At this point, the settings are great and I hardly think about the Lyric3s being in my ears. We've gone through a number of devices along the way and there's never been the slightest sense of feeling rushed. During my research into the type of aids I wanted and where to get them, I read advice in an audiology forum that said single most important factor determining a good outcome was finding the best audiologist available. I can see where that was good advice. read more

I dont usually take the time to write a review but i think in this case it totally merits one. I randomly chose NYC Hearing Associates from a list of recommended audiologists on the Westone site for my first custom In ear monitors. I couldn't possibly be more happy about my choice. First of all, the office is beautiful and really conveniently located. secondly, the audiologists really know what they are doing and take time to explain the procedure and the best course of action and make you feel comfortable. I went in today to get my ear impressions made and DR.Pozdnyakova explained to me that my left ear was completely blocked with years of wax build up which would almost certainly lead to a separate appointment and a longer wait before i could get my impressions done but in this case, surprisingly she decided to take 2 hours out of her busy schedule to painstakingly carve out the years of rock solid wax that was impeding my hearing. I Feel so much better and more importantly i can hear so much better. Thank you so much Kira I really appreciate everything you did. Dr. Borgia was amazing as-well at working with me to chose my IEM's and creating my impressions! I cant wait to see how my new ear monitors come out and hopefully getting them perfectly fit and tuned! Lasty, all the receptionists were awesome making sure all my paperwork was in order and making sure i was comfortable, oh and it doesnt hurt that all the ladies at NYC Hearing Associates are gorgeous. I look forward to getting my monitors in a few weeks and im sure they will sound amazing. THANK YOU ladies! read more