This company scammed me out of nearly 2k. I paid for 2 visits upfront, which I was happy to do as…read morethey were initially supportive, responsive, and helpful. Once payment was received, that changed. It was impossible to get a response on scheduling the second visit. The customer service representative answers every question with "100%," when in fact, there was 0% service, responsiveness, or resolution. I spent THREE MONTHS! calling, texting, emailing - when I threatened legal action I was told I would be reimbursed for the full amount of my payment - then promptly ghosted again. In the same email, they stated they would not contest if I chose to dispute through my bank. I was informed by my bank two months later that they had, in fact, denied my claim based on the merchants information. The amount of time and energy I have invested into this is so deeply unacceptable. This company should never be used, and should not be allowed to process payments or transactions of any kind. A gross mishandling of money, time, trust, and customer service. I would give 0 stars if Yelp allowed, truly horrific experience.

Same experience as Caitlin. Dealt with Michael who sold me an inspection which was positive. He…read morethen sold me two treatments (instead of one) that he said was best for bed bugs and he discouraged me from using my local exterminator, he would find me one. I paid up front and the first treatment was scheduled promptly and the exterminator did the work. After that I tried to schedule the second treatment I had paid for and he texted twice he would get back to me. He didn't. When I kept texting asking for a scheduled treatment he said the company would "make it right." It was then All communication Stopped. He ghosted me. I feel he upsold me a second service that he knew the company would not deliver. Beware of this company!

My wife signed up for $4100 worth of service after they said they said the canine found bed bug…read morepresence in 4 rooms. A few days later, Orkin gave us close to an hours of human service. Their finding: no sign of bed bug presence. Their fee: $125. There may be something to a canine inspection, if they are well-trained, but if you get a report of bed bug presence, take a deep breath and get a second opinion. There seems to be an inherent conflict between a company doing only a canine inspection and then proceeding to exterminate. They likely should give a caveat that such inspections are not fool-proof and suggest you get an independependent analysis. Orkin is most professional and clearly their inspectors are well-trained. I don't get the same feeling about this establishment. Our home was in panic mode after the first inspection. That all ended when Orkin came out.

Spoke to Frank today about a potential bed bug issue. He was extremely professional and honest in…read morehis evaluation. I would 100% recommend NY Bed Bug Dogs.

Don't Fear : Rich will be there!…read more My wife had developed a recurring painful and itchy series of welts with no known cause. It was her dermatologist who asked if we could have bed bugs?!? We were caught off guard: No way- Learning that you have Bed Bugs is gross and we were scared. We didn't know anyone who had been through this ordeal. We went online and found the this company. The web site design also made an impression: clean , neat and credible . Within minutes of my panicked phone call Rich call back and responded with: "It's going to be ok." If you're ( unfortunately) reading these reviews , you will appreciate how important these words are. I learned that being a New York Survivor of Bed Bugs is neither an exclusive nor a shameful club. The prep list given to us by our building's pest control company was very long and beyond daunting. There was no way in hell we could have done the prep on our own. Rich and his crew arrived the next morning and got to work. He walked us you through each step of the extermination prep and after- prep process. He was also available to our family throughout the weekend should we have questions or just felt freaked out and needed extra reassurance. His Team is a well oiled machine. They handled our home , including fragile pieces of art work, china, clothing , everything: carefully and with respect. They work fast. The price is fair given the services that they provide.

Rich is a literal life saver!!! Such an honest and selfless man who really cares about his…read morecustomers. TLDR: Like many other reviews here, we did not end up using Rich's services because he told us we did not actually need them. We were being swindled by other bed bug services telling us we had an infestation, and Rich helped us realize we were bed bug free even though it meant losing our business. After noticing a few bites, we had a canine inspection from a provider of our building's choice. The inspection was positive, ruling that we had bed bugs. However, the inspection lasted less than 10 minutes and the canine handler didn't attempt any visual inspection of the areas that the dog alerted. We then reached out to Rich to help us prep for treatment. He insisted on an in-person assessment before accepting the job. When he visited our apartment, he visually inspected all areas where the canine had alerted. Since he did not see any visual evidence of bed bugs, he informed us that he was skeptical of any infestation and recommended that we get a second canine inspection before proceeding with treatment. He connected us with his trusted colleague John Downey at Pest Pro Inc. who arranged for Eric Miller to come do a second canine inspection. Eric and his canine came and performed an inspection lasting 40 minutes. Eric's dog never alerted after being taken around the entire apartment multiple times. Eric also performed a thorough visual inspection, completely taking apart our couch and bed to do so. Eric concluded that we absolutely did not have bed bugs and that my bites were likely from dust mites - a common and unconcerning thing in NYC that does not require extermination of any kind. Thank you Rich!!!!

If you need bed bug inspectors, you need NYC Bed Bug Inspectors…read more Don't panic - one call brings their trustworthy, knowledgeable team to the rescue. You're in good hands with them on your side!

I had a Bed Bug scare and looked up NYC Bed Bug Inspectors, Scott and his helper Buddy came and did…read morea terrific and thorough search of my apartment, and thankfully got the all clear :) From the time I called until the service was complete I found Scott easy to work with and reliable. We played a short round of phone tag but when we connected scheduling was a breeze and Scott was punctual and professional as her arrived for the appointment. He checked each room of my apartment with his trained dog Buddy (a cutie!) and then took some extra time to spot check by hand. I explained some of my concerns and why I decided to get checked and he was really informative about what to look for and how to know when to call in the future. All in all I highly recommend NYC Bed Bug Inspectors and while I hope never to need to check for Bed Bugs again it's nice knowing who I trust should the need arise again living in NYC!

I had beg bug infestation. I called after 5pm and Eddy promptly picked the the phone. He is very…read morecourteous and polite. I told him of my situation and Eddy came up with a perfect solution. He really works with you to achieve optimal resolution for bed bug issues. He came in on the same day and sprayed the house. He was very informative by instructing about how to keep bugs away in the future. His price was fair. I highly recommend this company.

Before you use Pest control, always ask your tenants for videos cause tenants will "exaggerate" a…read moreslight issue. The formula seems to be working. That is one of the pros. A con would be that the exterminator did not think to realize that I have been mopping, spraying cleansers and contractor and I have been spray painting under the kitchen sink/cabinet until the lease commenced so there is NO probability of my 1st floor Apartment having "months old" roach eggs. But of course exterminator must tell stories to make things look worse and claim that Homeowners need several more treatments. An exterminator should voice that to the Homeowner for discussion, not the Tenants. When a Tenant moves from a apartment building with roaches, there is a high probability a few or more roaches will hide in furniture, bags of clothes etc. which then affects the Premises Tenants move into. Another Pro is they answer questions politely. I wasn't nervous about this company not being licensed, yet a family member wanted to re-confirm; family member said the man he spoke to sounded offended at asking that question... So to Homeowners, if Tenants say that they have "roaches everywhere" ask for videos. I asked repeatedly and received pics of 2 roaches. One Occupant told the exterminator roaches were coming up from the kitchen backsplash but thankfully exterminator stopped that "assumption" by showing tenant that the backsplash were hard rock sealed! Also seal gaps around drain sewer pipes, spray fungicide down your drain holes.

Amazing service! Prompt response time and, extremely helpful and knowledgeable staff. Everything…read morewent great. Would definitely recommend.

It all started while I was at a party . . . During an otherwise erudite discussion with some…read morefriends, a woman interrupted the conversation and said, "I'm sorry if I keep scratching, but I have a bed bug problem." After my weak attempt at concealing my dry heaves, I inquired as to what proactive methods she took to ameliorate the problem. Her answer: "I wear a hoodie and sweats to bed." After stifling my anger (Hello, why the hell haven't you quarantined yourself?! It's called the internet!), I forgot about it and went about my business. About four days later and two parties later, I got these curious bites on my legs that WOULD NOT stop itching. I immediately went online and and began my investigation on bedbugger.com My beds were clear and there were no new vampiric bites. But I couldn't let it go . . . So I, unlike that aforementioned woman, called the most reputable firm in detection: The Bed Bug Inspectors. They were quick and professional: I called at 11 AM, and by 2 PM Jeremy and Freedom the canine were here. Jeremy explained the process, and within 15 minutes I had peace of mind. While it cost me half a month's rent, my coritsol levels returned to normal. In short, don't delay and risk exposing your friends or neighbors -- it's unconscionable. Even if there aren't any bed bugs detected. but you suspect them later, The Bed Bug Inspectors will return and reinspect for no fee. Who said there aren't any modern day superheroes?

The dog came and didn't find anything. Turns out they were here and i got a very bad…read moreinfestation.(Also my Doctor looked at the bites and called them hives). Like an idiot without realizing uncalled the same dog back to check out my office after the presence of bed bugs was confirmed in my apartment and he didn't find anything again. Do I need to spend another $300? Also as I know well now what to look for on the bedding signs were present when the woman with the dog came to my apartment. DO NOT TRUST these people.

My wife and I have been suffering from Bed Bugs for a couple of years. we are clean people (as…read moreeveryone here is) but the bugs have found their way in. To make matters worse, my wife is very allergic to these bad boys and would swell up like a balloon every time she got bit. It was pretty nasty. Well, thankfully I found Andy and he was helpful at explaining the process and helping us eliminate these bastards. So far, we have been bed bug free. Let's hope it stays that way.

Alright, as most people who have had bed bugs will know... It's pretty traumatizing, so I have…read morewaited 10 and a half months to write this review. Just in case they came back, but they haven't! We lived in a building that had bed bugs and they never addressed the issue, so we just kept getting bed bugs over and over that would come back after every treatment. When we finally moved, we were absolutely set on not bringing the pests with us! Andy was SO patient with me. He answered my millions of logistical questions over the phone every time I had them and was just all around very supportive. The packing instructions are very clear and you should definitely follow them very carefully. He provided us with a list of moving companies and we picked one from his list and they were great too. It was a very seamless experience and you can really tell that they are used to working together.