Our 25-year old HVAC system was hanging on out of sheer loyalty... but the time had come to bite…read morethe bullet and purchase a new central air system. For those of you that have not priced these things out before, quite a bit has changed over time...like the cost! Also, technology has moved on as well, so it's virtually impossible to replace "just the condenser" without all the additional furnace components...they simply won't work together. We called several HVAC contractors...one of them being the large energy company we all know in this area. They came in and did their inspection and were very professional. But their price was 50% higher than the local competition. Yes you read that right!! I wasn't concerned about the "big guys" doing it right, since they are our current utility firm and we have appliance contracts through them. But in light of these tough economic times, I really wanted to give it to a small business. I just wasn't sure how well they would stand behind their work and whether they would do it right the first time. I did research and found two other options. The one that really stood out was AAA Comfort Air in Cream Ridge, NJ. They had over 95 five-star reviews, and although anyone can fake a review, I still felt compelled to do my due diligence. I set an appointment for Emil (the owner) to come in and assess the situation. He was professional, took his shoes off before entering (not at our request), and clearly laid out what was needed and NOT what was most expensive. As a matter of fact, he recommended options that were less expensive vs. those that would simply feed his wallet without added benefit to us. His demeanor was polite, knowledgeable, and he took the time (over 1-hour) to really explain everything without pushing for the sale. Additionally, there are some unique challenges in our home that require minimal dust due to some family health issues and he offered to put up plastic to separate the rooms to ensure a clean work environment. Well, much to my surprise, Emil, came back with an estimate that was truly outstanding vs. simply "competitive". Likewise, his firm provides a 3-year parts and labor warranty (not an option...he just provides it) along with the condenser manufacturer's 10-year. The others only offered 1-year.... that in of itself really resonated with me! We decided to move forward, and I have to say, we made the right decision. Emil and his team were outstanding. They arrived on time, ready to go, and their work was outstanding. Everything was done in one day, with a clean install and a fully working system. Look, HVAC replacement won't make your home look nicer, but it surely is important. No one wants to spend that kind of money unless they have to. Emil and his team were not only very competitive, but they delivered on their promises and were very customer focused. If you are seriously considering a project like this, you need to consider AAA Comfort air. They deliver on their promises and care about their customers. They go above and beyond and deliver with an eye towards balancing price with efficiency. We highly recommend them and you should absolutely include them in your decision-making process. They truly are "AAA".

Emil was very professional and answered all my questions. He installed a new unit for me and I…read morecouldn't be happier. When no one else answered the call Emil came through. Highly Recommend

Contacted East Coast yesterday around 10:15am for an A/C unit not blowing cold. They responded…read moreright away, was in the area to inspect between 11am-1pm, texted around 1pm a bit behind schedule and on the way. Completed repair same day. Very professional service, outstanding communication, good workmanship with fair pricing. Would recommend from my one experience and intend to use again for any of my homes needs.

Contacted East Coast for central a/c "check-up" of vibrating noise. Tech. came on time, inspected…read more& replaced the noisy part. Jason came the following day to make sure the a/c was properly working and with one minor adjustment, everything turned out fine! Highly recommend East Coast; local, professional and Jason & office staff very pleasant!

I had the same problem someone else did. Came out several times to just keep putting Freon in. The…read moreworkers said, this takes a long time to diagnose and we have other calls! Paid every time. Then they tried to tell me it was a new unit I needed in one of the bedrooms and it was under warranty but the labor would be $1600! I got someone else from the manufacturer, to tell me it was a head that needs to be replaced, and it was a different unit. it was under warranty so we just had to pay the $400 labor. He also said they were installed improperly. The lady in the office was very nice. Not her fault. He ripped us off for quite a bit to just keep coming and putting Freon in. That was three years ago. Now here we are again, summer is here, and they aren't working again. Stay away!

Lin in the office is wonderful -- she took my call and was very helpful. The service technician…read moreFred, as well as the younger technician who came out first, were both very polite and professional. Unfortunately, my heater is still not fixed. I had to call for a second visit, and because they came out twice, I was charged a service fee both times, even though the heating system was never repaired. I had no heat in the house, and when I spoke with the owner, Bob, to explain that I should not be charged twice for a problem that should have been identified during the first visit, he was unpleasant and not helpful. He compared my situation to taking a car in for repairs and still having to pay even if they don't know what's wrong -- a comparison that made no sense in this context. He also insisted that my husband call him, even after I repeatedly explained that he is my ex, then hang up the phone on me. He was insensitive and rude. I would absolutely not recommend this company to anyone. My ex‑husband and my brother both used their services in the past and recommended them to me, but it's clear that customer loyalty and family referrals mean nothing to this owner.

Quick response to refrigerator not working, diagnosed and fridge back to working. Highly recommend!!read more

Anthony is the greatest!! He responds quickly to our calls - tells us when we can expect him & he…read moreshows up. He looks at the problem we have, gets whatever part may be needed and fixes it! He's a great young man. I wish every service person could be an "Anthony"! He's professional, well spoken and his estimate & price are good. He's our guy for life!

I would highly recommend ARK Heating & Air. Called on New Year's Day because our system was in bad…read moreshape & had a leak. Ross the owner came out the same day then came back with his guys the next day. We are up & running with heat again. Ross and his workers Joe & Christan are great people and reasonably priced. You can't ask for a better crew to work on your HVAC system. Ross (ARK Heating & Air) now has a life long customer. I highly recommend them you will be very happy you called him. I also called another HVAC Company, left a message & 3 days later still have not got a call back. When I called ARK, Ross answered the phone when I called. I am so glad he did.

Highly recommend this business. Ross, the owner is extremely knowledgeable, dependable and fair. We…read morehave hired him twice: once to convert our home from oil to gas and once to repair a hot water heater. It's a pleasure to work with him. He is very professional but also has a pleasant demeanor. We would definitely hire him again.

I posted on yelp that I was in need of AC repair. James was quick to respond & a great…read morecommunicator. Our AC wasn't keeping up with the latest heatwave. Over the phone after describing the symptoms, he had a pretty good idea of the cause of the problem. The technician verified James' diagnosis and quickly fixed the problem, giving me great descriptions along the way! Again, this was during a heatwave when many Cooling service firms that I contacted either didn't get back to me or said that they were too busy to help me. Rightway was responsive, quick and performed quality work at a fair price. What more can you ask for? I will happily do business with Rightway again. James is the owner/operator of this business and the care that he has for his customers is obvious in the way he does business.

James was super helpful with checking our unit and helping us remove it from the corner of our home…read moreand transferring it to the other side of the house! Glad we decided on using this company, after calling 3 other places...that were extremely high on price! He gave us a quote and my husband and I decided it was the best out of all ! He moved the unit exactly as requested! He explained the process and did not leave until the condenser unit was installed!! Very helpful with questions! Perfect with our project placing new pavers in the backyard! Definitely would recommend ! Knowledgeable & Great guy!

Great experience. Recommend them highly. Even called me the next day to see if everything was okread more

Wow! I finally had someone come and do something at my house that I was totally blown away by .The…read moreattention to detail in the installation.These guys are real professionals.I would recommend Chris and his team to anyone looking for a repair or replacement of there HVAC.

Gabriel is a true angel. Pleasant, funny, but above all, HONEST!! Something needed to be reset on…read moreour a/c system. He didn't even charge for the service call and wouldn't take anything (even after I asked him to buy ice cream for his kids). Amazing person!! He even found a roof leak that we didn't notice!! God Bless him and his family!!! HIGHLY RECCOMENDED!!! 10++++++++Stars!

Gabriel is awesome. Honest. Great communicator. Knowledgeable. Makes a difficult situation as…read morepositive as possible. Shows his progress every step of the way. A great guy! A++++++ Highly Recommended