If we could give 6 stars we would…read more Royal Pools Construction was amazing. We had an old pool with a crack, so we needed an entirely new pool inside the old one. It was a major construction project with lots of complications. Jules at Royal Pools shepherded the project along, and she had my back every step of the way. Whether it was logistics or aesthetics decisions, she was there when we needed her. I felt she cared as much as I did about getting the job done and done well. Everyone we met was helpful and responsive. The finished pool is gorgeous.

NIGHTMARE!!!! -- DO NOT PAY THEM UNTIL THE JOB IS 100% COMPLETE…read more I live 1,000 miles away and hired Royal Pools to refurbish a pool at my elderly mother's house in New York that had basically turned into a swamp. They were the highest price but came highly recommended by neighbors and I didn't want to cut corners and take a chance. At their request, I made the mistake of paying them when the job was "almost done." In the time it took me to run to the store and come back, they packed up and left without finishing the job. Like other reviews have said, their attitude went from great to downright hostile the minute they had their money. I spent $25,000 to have this pool refurbished, and they left me with a pool that is unfinished, leaking, unable to properly circulate, and with no chemicals in it. It is now starting to turn back into the same swamp I paid them to fix. Now I have to take more time off work and fly back to NY to find a company to finish the job. If they'll do this to a 75 year old widow, I doubt they'll care about taking your money.

I can't recommend Kenny enough!!!! I didn't expect a call back so quickly, a fair quote that he…read morestuck to, and such wonderful work! He takes the stress out of owning a pool!

I already left a review last year, but wanted to post an update due to new information:…read moreA year later after Lakeside Pool butchered the project, we found ourselves dealing with legal claims from his supplier's attorneys, who were attempting to recover payment for goods that Ken had allegedly received but never paid for. Rather than accepting responsibility, Ken attempted to shift the blame onto us. Fortunately, we maintained thorough records and receipts that clearly disproved his claims.

Best customer service! The team at Crystal pools is amazing, they treat you like family and always…read moremake sure to explain every single product that we buy. Thank you all for spreading your knowledge

I contacted Crystal pools to conduct some service for my inground swimming pool. They used…read moreincorrect parts and/or equipment when they serviced my pool. As a result, when I tried to use the pool, the pool was not functioning and the incorrect part damaged my pool. When I contacted them to fix the pool, they denied that it was them that caused the damage. I told them that I was willing to accept the fact that the pool is damaged; I just wanted them to fix it, and I was willing to pay them to fix it. However, they refused to return to my house to fix the pool. I strongly recommend that you do not use this company. If I had the option to give them zero stars, I would have done so, however, the only option is to give them one star.

Tom and Blake are absolutely amazing. These guys are the real deal. Tom is extremely knowledgeable,…read morehelpful, clever-he wants all his customers to have a wonderful summer and enjoy their pools! :) I first met Tom and Blake when they helped me (on-site) with my above ground pool. They arrived on time, willingly took on the project and they were very positive. Afterwards, Tom took every phone call and guided me with the many aspects of successfully setting up and running a swimming pool. 5 stars is not enough-these guys need 10 stars! Highly recommend!!!

Extremely Disappointed - Avoid This Company…read more If you're looking for a company that values professionalism and customer service, look elsewhere. Our experience was nothing short of frustrating. The customer service is terrible, and the owner, Tom's attitude is dismissive and disrespectful. He is unable to communicate respectfully with contractors, excavators, or property owners, creating tension and unnecessary conflict. And quite frankly, he doesn't care. There is no reasoning with him. He is combative and unprofessional. As professionals in the customer service industry ourselves, we were shocked by how dismissive and disrespectful he is. This company is simply not worth the aggravation. Do yourself a favor and take your business elsewhere.

I had my preliminary appointment to discuss my project. Ashley was very helpful answering the…read morequestions I had and ensuring she had my vision of what I wanted for my backyard down. Discussing all my options and providing guidance when I didn't know enough to make a decision. I like to understand the why. Looking forward to working together to make sure I have what I want as an end product.

I was having multiple issues with my control panel and Paradise Pools saved the day ., i think it…read morewas a factory defect.. on the first panel, waited a whilke then they kept trouble shooting to get my hot tub back in shape for the summer. THANKS again you guys for sticking with it a nd getting my problem solved.! VERY HAPPY CUSTOMER BECKY S

By far the best pool service company i have used thus far and I have tries many. They came out the…read moresame day of my initial call for service and have come back almost everyday to every other day until the problem was completely solved. Very customer service based company. Do not use these companies that have you on a long waiting list, many times not even getting back to you.

Manny and his crew came out last August and installed our inground pool. Very knowledgeable kept…read moreus informed every step of the way he also came back and installed a pool heater and covered our pool and just opened our pool recently. They did an awesome job very reasonable pricing too.

Just moved into the area and the house has a pool! Lakeland has guided me to a clear pool all…read moresummer long! just take a sample of my water and follow the highlighted instructions! Even I can do that! Everyone there is very courteous and helpful! Thanks!!

Are you kidding me. They wanted $125.00 just to come out and give an estimate...if I go with them…read moreI get my $125. back...if I don't...I loose it. I guess they don't want my business! I went with a very reputable company in the same area came in $1000.00 less for an in- ground liner replacement.... just saying!

After years of my parents using Vernon Pools & Spas, I finally went outside today and got these…read moreguys' names since I'll be taking over all the household and pool duties now that my parents are living in Georgia. Scott, Ron, and Chris have been opening and closing our pool for years. They're fast, they're friendly, and most importantly, they come when they say they're going to come! Thank you guys for all your hard work over the years, especially lugging everything up and down our moss-encrusted cement basement stairs. Even I'm terrified to use that outside staircase, but somehow you guys have never once mentioned how horrible it is. Great guys, great service, and definitely deserving of a five-star review!

I would give them zero if I could. I paid $175 for them to come look at my pool. They took a salt…read morereading and made sure the panel was set for the right salt cell. Told me I needed to buy the $1,000 salt cell that was the name brand when they can't do the work until I do. I went out and bought the name brand salt cell. I called them up and they said they would not work on my pool because I didn't buy it from them. They use to be good, about 10 years ago.