I reached out to Mike at 7 pm on Monday evening about a hot tub leak, and he was at my house by 10…read moream Tuesday morning. He had the leak identified and fixed within 15 minutes, and was extremely reasonable. Highly recommended!

Amazing. Not only cleaned our new in ground pool but also explained the pool and the functionality…read morethat our contractor had failed to do.

Tony who is a pool specialist is absolutely the best at turning our pool into the special one that…read moreit is now. He is the consummate professional! Technically superior to anyone that I have used in the last 25 years. He is always on time, very knowledgeable, an excellent communicator and really cares about doing the best. I highly recommend him and the company for sending the very best.

I've had my inground pool for over 30 years. I have dealt with Crystal pools for years, recently…read morewith Lakeside Pool, which was a total disappointment. So I took a chance and I called Anthony at Backyard Bosses and I'm so glad I did. He is the ultimate professional and he did a wonderful job fixing my pool. I would highly highly recommend you use his company. Thank you so much Anthony for all your help. With all the crap I had to deal with with Lakeside Pool's, you saved the day.

I can't recommend Kenny enough!!!! I didn't expect a call back so quickly, a fair quote that he…read morestuck to, and such wonderful work! He takes the stress out of owning a pool!

If I could leave a '0 star' review, I definitely would. Ken…read moreand his crew ripped us off by taking our money and never completing the project. I'm posting pictures that show the state of our pool area right upon their unannounced retreat, after they screwed up the calculations, unsuccessfuly tried to squeeze a bigger pool into a tight space, and realized that they couldn't fix it. They constantly fed us lies and ridiculous excuses (which basically sounded like "the dog ate my homework). Ken initially named a price to which we agreed, then changed it a few times, then took the deposit and was gone without finishing the job. Oh, the address the company is registered to seems to be invalid, which is not surprising for shady scammers.

I had neglected my pool closing last season, and had a cracked skimmer and a green pool full of…read moreleaves. I have an old wood-walled pool that has seen better days so the skimmer install was tricky. Omar and Ben came and did a great job working around the issue and installing a new leak free skimmer. Once I was able to fill the pool and get the pump working I was looking at what looked like a green swamp. However, the very knowledgeable Lisa in the water testing department recommended a 3 day regimen of chemicals which, remarkably, had the pool more or less clean in three days. Honestly, I would never have believed it. She understands the chemistry and was spot on with the solution. Of course if I'd closed the pool properly last season...lol, but I didn't, and thanks to Lisa, and Ben and Omar I am up and running before June 1st. Thanks Royal Pools!

Very disappointing experience overall. I spent roughly $900 to have the control board replaced on…read moremy hot tub about nine months ago. Seven months later, they had to come back out and replace additional parts, which cost me another $1,100 over a couple of visits. Now, after all of that, I am being told the same control board they replaced nine months ago is bad again and that I need to spend another $900 to replace it. I understand warranties have time limits, but when a customer spends around $2,000 trying to get the same hot tub fixed, it is extremely frustrating to be told that a major part they recently installed has already failed and that the only option is to pay full price again. At some point, a company should stand behind its work, its diagnosis, and the parts it installs. I do want to be fair and say that Eniezer has been very professional and helpful from a customer service standpoint. My issue is not with him personally. He has been courteous and responsive. My problem is with the company's inability to properly fix the hot tub and back up the service they provided. Based on my experience, I would be very cautious about using them for any major repair.

I can't begin to say how nice and helpful everyone is at the Newburgh store! Every time I walk in,…read moreI'm greeted by either my first of last name with a bright smile. I moved into a foreclosed home with a pool that had been sitting open under acres of trees for 4-5 yrs. The previous owners didn't winterize the pool or cover it. I seriously had a swamp! Thick with jello-y frog slime, frogs, newts, snakes and every other biology project you could think of. My filter, pump, frogger and some above ground piping was visibly cracked/broken. Without a ton of money, I was determined to get this pool opened and turn it into a beautiful chemistry project! To make it more interesting, I was doing this without purchasing a new filter or equipment! The Newburgh team directed me almost daily on how to get my pool open with the least amount of chemicals. I was encouraged to purchase a new filter, because obviously this would make it go 1000x quicker, but I was NEVER pushed. Eventually, I did get another filter and ended up removing my broken frogger equipment. Fast forward many hours of scooping soggy nasty leaves, frogs, newts, etc. Cleaning my filter every 30 mins for months (rain, shine and snow), I now have a beautiful clear blue pool!!! They believed in my biology/chemistry project! Oh... and if they hadn't already spent enough time with me,?! They brought my son on the other side of the counter and taught him how to properly balance the pool! Thank you Newburgh Royal Pools and Spa!!!

I had a new liner installed, part of the process is you have to pay additional cost for a company…read moreto fill your pool so they can see if there are any leaks. They hired a sub contractor that punctured the liner behind the new light that was installed. From the date of installation there was a leak for five straight weeks. They had this company come back and the installer stated the leak was coming from the screw to the skimmer. When I asked how did they know without checking he advised me that they used short screws, because they did not have longer screws! I insisted after two days they come back and check because the pool was still leaking. A diving company came to inspect for leaks, to find a hole behind the light. They had to come twice to patch up the hole. Meanwhile the pool was still leaking. I want monetary compensation for payment for the water company and having to run my water from my home for five weeks. They offered as compensation $250 in supplies!! I paid more than that maintaining the pool water for five weeks. They keep passing me around trying not to compensate me. The liner looks good, I paid over $10k to have it installed only to add the water fee from the company and there is not telling what my water bill will be. Do your homework before using this company!!!!!

Tom and Blake are absolutely amazing. These guys are the real deal. Tom is extremely knowledgeable,…read morehelpful, clever-he wants all his customers to have a wonderful summer and enjoy their pools! :) I first met Tom and Blake when they helped me (on-site) with my above ground pool. They arrived on time, willingly took on the project and they were very positive. Afterwards, Tom took every phone call and guided me with the many aspects of successfully setting up and running a swimming pool. 5 stars is not enough-these guys need 10 stars! Highly recommend!!!

Extremely Disappointed - Avoid This Company…read more If you're looking for a company that values professionalism and customer service, look elsewhere. Our experience was nothing short of frustrating. The customer service is terrible, and the owner, Tom's attitude is dismissive and disrespectful. He is unable to communicate respectfully with contractors, excavators, or property owners, creating tension and unnecessary conflict. And quite frankly, he doesn't care. There is no reasoning with him. He is combative and unprofessional. As professionals in the customer service industry ourselves, we were shocked by how dismissive and disrespectful he is. This company is simply not worth the aggravation. Do yourself a favor and take your business elsewhere.

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

Hard pass on this dealer, zero support after sale of hot tub. Sold a European Hot Tub, now I can't…read moreeven get product support. We requested 2 months for them to come service. After being told this and that, the wife told us the owner was on vacation. The owner said he was "sick" and requested I take down this negative review or else my hot tub will never be serviced. Unfortunately, despite multiple attempts to get assistance, I was repeatedly told the company was busy, and the warranty period expired before the issue was resolved.

Have used Chris several times over the years. I will not call anyone else. He discovered multiple…read moreleaks last year (old liner) & repaired it to get thru the season, recommended a new liner. Just had a new liner put in early May & even my installers had high praise for Chris.

Chris did an excellent job! He answered all our questions and took the time to figure out hat was…read morewrong!! Thank you so much!!

Beyond pleased with the time and care taken to get our pool in the best condition in years…read more Highly recommend for their professional and courteous service!

Complete cash and grab operation. Do not even bother. Do your research throughly when dealing with…read morepool contractors. There are very good ones! But the industry is what it is. A lot of bottom feeders seize the opportunity of quick cash. And sensational are bottom feeders. No communications. I've had a problem with my new installed pool for over a year and was never resolved. Good riddance