Felt like it was time to find a new optometrist and - BAM - literally bumped into this awesome…read moregroup while out to dinner. Made an appointment with Dr.Rebecca McLaughlin and was seen in about a week! The office is bright and sunny and super clean. Some country tunes playing in the waiting room and really friendly staff great you. Dr.McLaughlin was SO wonderful - saw me right on time, explained every step of the exam, and even helped me look up a new contact solution I was considering. So glad that they take my insurance (Harvard Pilgrim) AND they're just a few turns off of 395.

Dr. Cohn is old school, in a good way. He establishes a relationship with his patients using…read moreknowledge & humor. I appreciated that :) His exam was great & very info-forward. I was fitted for glasses with Michael, who was very knowledgeable. I ultimately made my decision after asking Michele, the receptionist. I like a woman's opinion, so sue me. The only problem was that I knew I only had $150 to spend through my insurance, the glasses I chose were $225, so let's see if I get hit with an overage bill. (would be my fault for having expensive taste ;) So -- great Doctor -- but know your spending limits :)

All of the office staff are amazing at the Spencer office, Today I had Dr. Sullivan and she was…read moreexceptional. Even the tech Ruth was amazing, very knowledgeable and helpful, made sure I was comfortable!

Just love it here. From the front desk to the eye doctors to the optical department they are all…read moreso pleasant, professional and make you feel at ease. I am so glad I decided to make an appointment here a couple of years ago. The other thing I love is that they have a huge selection of glasses to choose from. Some opticians only carry a few. Wonderful staff, great service and large inventory to choose from.

I have never felt rushed with Dr. Zak. He is kind, thorough, and knowledgeable. Overall a good…read moreexperience.

Dr. Zak is not just a doctor--he's your local optometrist. Right from the handicap accessible ramp…read moreoutside his office, you can tell he cares to make his practice within reach for every person who passes through his doors. His office is like many other offices in Webster: a renovated home. Inside the entrance, there's a quaint waiting room with an aquarium, magazines, photos, and a countertop where reception and officework take place. Leading in, you can view all the glasses he offers--from state-administrated frames from MassHealth, to a selection of modern styles and varieties. Just around the wall from the waiting room is where Dr. Zak helps you get the right fit on your frames and makes sure they are a fit for you. When I went, Dr. Zak made sure to make my visit just as long and informative as I needed. I asked about contact lenses, and he told me how casually I could purchase my preferences online based on my previous prescription. I asked about eyesight concerns, and he helped me realize warning signs that I was lacking. He checked my old lenses and my eyesight and quickly figured I needed little change. Overall, I felt that he knew how experienced I'd been, having gone to optometrists most of my life. But, I felt that he was willing to take as long as I needed, or go as in-depth as I liked, to make sure I felt my eyesight health was being addressed. His receptionist was friendly, though I've forgotten her name, and I've returned many times for replacement lenses from my outside manufacturer. Dr. Zak treated each time with the care of the first, making sure my glasses fit, and that the prescription was comfortable. He wouldn't want me to run out the door as if my new pair of glasses was ready without adjustments. While he's not in his office as much as big chain optometry, I feel that he is always available for help when he can, and is ready to call back like a treasured doctor-patient relationship. Overall, I'm impressed with the care Dr. Zak provided me as a patient, and I'm surprised nobody's reviewed him before, much less provided photos. I'm sure he's worth your trip if you have a choice to go anywhere else.

I am/was a long time patient at Forgues Eyecare. I initially saw Dr.Mark Forgues for many years,…read moreand now have been seeing Dr Matt Forgues for over 5 years. I liked both doctors and was happy with their care. My satisfaction with the office staff has been steadily declining over the past 2 years, however. Over the past month I have tried repeatedly to get my records sent to a specialist for a necessary procedure. The office now uses an answering machine and does not respond to my messages. I've called multiple times over multiple days. No response. They've lost themselves a good patient.

I would like to start by saying that my family has been going to Forgues for decades. We have…read morealways been happy, that is until our last few experiences. The office staff has gone way down hill. Not providing necessary information regarding the cost of services and glasses, refusing to schedule an appointment for my daughter who is having trouble seeing due to an overdue balance that we didn't know about. Heartless and rude would be the best way to describe the people I have dealt with. The word inept also comes to mind. Dr. Forgues is an excellent doctor but due to his office staff I will be looking for a new eye doctor.

I could not be happier with Dr O'Connor, his staff or the level of customer service I received,…read morewhich was excellent. My eye exam was interesting and informative thanks to Dr O'Connor's personable "chairside manner" I guess you call it. His office manager is just lovely and best yet, they price checked my out of pocket prescription and recommended a pick up point as close as the one I wanted that cost me 33% less! And yes I did check afterwards and it IS a significant saving for me-I would not have thought to price check all pharmacies. Highly recommend!

Waited four months for my appointment. They called me two weeks before my appointment told me they…read moredidn't take my insurance anymore. So wasted a lot of time and still have an issue, having to find another dr and wait for another appointment.

Had my yearly exam with Dr. Kelly Pouliot. Can't say enough positive, very friendly and super…read morecompetent putting me at ease and answering all my questions and concerns. And if you need an MD you are in good hands with Dr. Velaquez, I have seen him many times as well. Great eyeglasses and service as well, I have bought many pair here over the years. The reception staff are fantastic as well always wonderful experience being helped by Joelle.

Experienced an eye injury over the Labor Day weekend and desperately needed an emergency…read moreophthalmology follow up from the ER. I called and got an appt within an hour(I'm a new patient and won't go anywhere else EVER for my eye care). From check in to check out, this was one of the best medical practice experiences I've ever had. Professional, efficient, informative and compassionate even when they're busy! They all took the time to alleviate my fear. Dr. Velasquez and his Medical Assistant took their time with each test and listened to my concerns. I would recommend this practice to everyone who cares about excellent eye care!!

One of the strangest creepiest doctors offices I have ever been to. Super unprofessional. Very…read moreshort exam not formal or professional. I will be reporting to my insurance that patients should stay clear! I can't even trust this script is right he barely even looked at my eyes.

Great eye doctor, quick and no-nonsense, and the receptionist called right away when my contacts…read morewere in. Good experience overall!

This is a great vision care place! They kind and pay attention to details. They will definitely…read moremake sure your lenses/glasses fit and give you best recommendation for the type of glasses you need. Simply the best!

first time patient saw Dr Peterson. She was very knowledgeable and ask me several times if I had…read moreany question. the have state of the art equipment and overall a very pleasant and satisfying visit Peter Bourn

Office staff is horrible. I asked to be called at the end of the day because I work 3 rd shift. So…read moreinstead of calling at 3:30 as I requested(they close at 4) they called at 10:00 am. Thanks a lot!!! I took a sleep aid because I was having a job interview and staff meeting that day and wanted to be sure I was on point. Thus the request for the call back in the afternoon . Needless to say I was groggy for both. All I wanted to do was order a pair of back up glasses. The prescription had not yet expired, which they admitted but they said they recommend I come in. Trying to use up my end of year hsa dollars, that's all. Will not be going back. If you can't comply with a simple, respectfully made request, I'm not interested in giving my business

I made an appointment with this office. Very friendly staff and the eye exam was ok. My issue is…read morethat they said that they were in network with my insurance company and they were not. They called me up and said that I owed an additional $80 because "it was a diabetic medical exam and that it went to the deductible. I called my insurance company and they said that they were not in network and that the billing code was correct. They actually billed the insurance company an extra medical fee, which was rejected because it's included in the coding for the original eye exam. The practice was not in network at the time of my exam and tried to bill me the out of network fee. The other issue is is that the doctor will not give you your paper prescription for your eyeglasses until you buy the eyeglasses from them. I asked the doctor for my prescription and he said that when I picked up my glasses, he would give it to me. I have never had this happen before. As far as my prescription itself, I'm still not seeing very clearly.

I have been ti many eye doctors in the past and have to say that UMass Eye Care is my favorite to…read moredate! Since I have been coming to this office I have had only great experiences. I recently had an exam at this office, and when it was my scheduled time, I was seen. I didn't have to wait an obnoxious amount of time, and the team was great. The other thing I love about this office is the fact that you can order contacts through them and get them the next day. Very often with my laziness I ride out my contacts until it is too late, and I always know that I can get a new box quickly at this office. The staff here is amazing, and they are always willing to help you out in a pinch!

I was at Amherst for reunion and had to also be in a wedding the next day..I realized I had left my…read morevery high prescription contacts at home! Umass eye care services saved the day (weekend)...I can't say enough about how wonderful, kind and efficient they were. When I got there they already had my prescription out by the reception area. So thankful!