I just bought a gently used 2018 Chevy Spark LS from here, and I couldn't be happier. I needed what…read moreis basically a new car, but for less than 10K. I found my new car listed online, called and said I was immediately interested. They were super fast, efficient, and helpful despite my being grouchy. (I was worried about work stuff that day.) Their customer service was amazing from beginning to end. I have free car washes now, which is cool. This experience has turned me from a devoted Honda customer of 12 years to a new Chevy advocate. P.S. The car runsnjust as well as a Fit!

We bought a new Silverado and a new Blazer EV from these guys…read more Thinking maybe we found an honest dealership. Was I ever wrong, they have had our Blazer now for over a month with no end in sight. The Blazer is dangerous; it locks up the drive motors randomly and at times that could kill someone if I was in a high traffic area. It stops so hard that it dislocated my right thumb. The kicker here is the fact they refuse to do what's right and help us with a vehicle. This dealership is crap, they do not care once they make a sale. They act as if you're a headache and want you to go away. Don't expect anyone here to have morals, they do not even know what that stands for. This will be our last Chevy. After 45 years of buying Chevy trucks and cars we are done.

We had been shopping for a couple of weeks and our experience here was was really good. Brandon and…read moreJason were both friendly and easy to talk to with, no pressure. We received more for our trade than others had offered and we left with what we feel was a very fair deal. Our next vehicle shopping will start here.

Salesman was great. But, they were extremely dishonest. We were preapproved thru our financial…read moreinstitution and we were very up front about that. They reran our credit again, anyway after we told them we were already pre approved. This kind of thing stays on the credit repost got at least 6 months. My brand new jeep was delivered dirty without a detail job. The vehicle was purchased brand new. We would not buy again from this dealership.

A 5 car buying experience! No credit, Bad credit & 1st time buyers ALL welcome. 260-969-9383read more

Brandi and Kole were awesome Easy approval process they…read morehelped me get financing and the vehicle I wanted

Always pleased with my car services!! And my free car washes over the years. We got 2 cars at the…read moresame time and we are still pleased 2 years later. Would recommend .

Awful.......... waited weeks for the salesmen Steve and Alex to fill what they promised me as part…read moreof my deal. Had the Cadillac for 4 days 2024 XT5 trim on drivers side came off took it to the dealers they said they would take care of it but later that day told me the cost of it and did I want it or not!! They promised tint on 2 front windows and a full tank of gas has yet to be done. The car was paid for in full cash!!! Maybe that was my mistake.

I bought a 2016 hynudai genesis that was pulling to the right when you apply the brakes,when i told…read moremy sale's guy he took it to the shop and was told it was a caliber sticking,so they replaced it but it took 3 weeks to get it back about 2 weeks later my brakes locked up and was burning so i took my car to hynudai for a brake inspection and was told the calibar they put on was from the junk yard and it was bad it cost me 1,021.00 to to try and get it fixed, I took to barts about it and all the did was give me the run a round also lying, dont ever get a car from bbarts car store the are all liars

Review of a friend & her recent vehicle purchase at Barts Car Store in Columbia City: Bought a…read morevehicle drove it for 4 days, not even 500 miles & the engine blew up! I was told I had 30 days through Bart's & also purchased the extended warranty for 2200 dollars! I called them the next day & had it towed back there. I had to pay the tow bill! My car sat there for 9 days without any answers. I called every day! I left voicemails for the service department with no return call. Day 9 the salesman called me & said "we think it's the transmission control module & we can't get that part it is on back order nationwide. We are sorry, we really tried to help you. You will have to take it to your mechanic!" 3 days later I was able to get it towed again with another tow bill I had to pay. My mechanic found the starter was not firing so he replaced the starter, & it would not start! With further observation, my mechanic found that the motor locked up & burnt up the starter! My mechanic called Barts & he was told I bought the extended warranty & I would have to call them! So I filed a claim. They sent out an adjuster & found that there were metal shavings in the oil pan & filter. The oil on the filter was like gum & the oil filter was rock hard! I was told this vehicle was fully serviced when I bought it! That proved to be untrue. The adjuster & my mechanic estimated that the oil hadn't been changed in over 20k miles due to the way the oil filter looked. So now the warranty company is voiding my warranty that I paid 2200 dollars for & will not cover the motor! My mechanic was informed that Barts was going to come get the vehicle! I called them & talked to the salesman because the manager wouldn't talk to me. I was supposed to get a call back & have not received one! I gave them 22k dollars for a vehicle I drove 4 days & they fraudulently sold me a warranty that is now voided & they will do absolutely nothing! I also talked to the manager at the Fort Wayne store named Adam & was told that all vehicles are serviced before they are sold & that maybe the salesman's didn't know that this one wasn't serviced when he sold it! So you sell me a vehicle that was not serviced & lie to me & now I'm responsible for 10k in repairs! No offer of help, no vehicle to drive, nothing! I am now on day 21 with no vehicle & out a 1k dollar down payment along with a car payment & motor repairs!

I spoke to an Evan hunter and he was the rudest salesman I have ever come across. he kept looking…read moredown my shirt then asked for my number and when I rejected his advances he proceeded to tell me "I wasn't buying a car here" disgusting do not come here if you're a woman.

5/1/2025 Update: We were also sold on a warranty plan to cover specific items. Surprise, they now…read moretell us that the list of things on that sheet are not actually covered, and as a fun kicker they signed us up for the wrong warranty. Do not buy anything from this dealership unless you plan to potentially have a worst case scenario experience, only to then have them tell you to kick rocks. Highly, highly, do not recommend purchasing with them. Editing for post purchase experience: I purchased a vehicle over a month ago that I can now not legally drive. We had zero communication from anyone at Evans on registration paperwork we needed, only to spend hours waiting to hear that they had lost the title and apparently decided to not inform us. They then decided to give me a dealer plate that I learned I was unable to use out of state (and apparently in state as the BMV says that it's only for dealer owned vehicles) on a trip we had planned post purchase. I am now out quite a bit of money on having to purchase extremely last minute plane tickets and a rental car because I cannot use the vehicle I purchased and have already started making payments on.

Outstanding customer service by Jake L. We requested a certain car and Jake took his time and found…read moreus a great car. He did not make us feel pressured or uneasy at any time. He was super and we appreciate that! Highly recommend this place for your car shopping. Thank you!!

I'm 60 and have bought more than a few cars from used car lots in my years. Every. Single. Time. It…read morewas a wrestling match of of wits, petty, pointy, distrust. Not here at Preferred. I found the truck I liked on a google search and one of the choices was Preferred Auto. Their truck was my second choice but stopped there first to check on one unit. Toyota Tundra pickup truck. Alex met us outside, but I was ready for his used car lot tactics. He was super nice, but I knew he was up to something. I told him I want to take the truck for a drive and he immediately agreed? Let me grab a plate... Ok, this guy was up to something. Heh heh, can't fool this old timer. We took the truck for a couple of hours, ran it by my mechanic. Advice from mechanic: Great truck, good price, go for it. Back to the lot... Alex met us and Jake the sales manager and then, holy shit, Jay the owner pops in! He's the dude you see on The Preferred Auto TV commercials. It was funny. Jake is his son. I made my offer, they counter offered with a vey fair price and we all shook hands. As it turned out also, my wife Lisa, knew Jay from high school, so that added another hour of shooting the breeze. I know this is my longest review. The buying experience at this car lot was so honest and upfront just super impressed me. Alex was great and thoughtful. Trust me, this is a great group of people selling cars! Plus you get free car washes for life! Good guys, go see 'em. Thank you Alex, we love the truck. Mike :)