I was sitting in the parking lot at Kroger on 24 while reading a book and minding my own business…read more My wife was shopping and I was chilling as the air conditioner of our BMW purred like a happy kitten. I sensed another vehicle backing into the space in front of us. It was a big farm truck with a large tow bar sticking out about a foot from the bumper. I yelled and tried to honk the horn. You guessed it ....crunch!!! Within a week all was well. The BMW body shop coordinated with the farmer's insurance company and made the repairs. They even washed the old buggy! Good work BMW!! Special thanks to Scott High!!

Had to make an emergency stop due to alternator failure while traveling from OH to WI…read more Exterior: the exterior of the facility was very clean and presentable (even with all the snow piles everywhere). It was easy to find as well as get into this location. Interior: the building was very clean the service department was easy to find as soon as I walked in the door. The wait area had a selection of different sized tables at which we were able to sit. There was also a little area set aside for watching TV and there was even an area with toys for the children. Two computers were set up for customers to use. There was also a nice area with a soda dispenser (free) and coffee (free). A vending machine with snacks was close to the waiting area. Staff: each member of the staff with whom I interacted was very polite and professional. They kept me up to date with the repairs and checked to make sure we had everything we needed. Since it was close to lunch, they even offered the shuttle service to take us to get something to eat. Wi-fi: we were able to use the free wi-fi without issues and it was very reliable. Repairs: they were able to repair the vehicle in a reasonable amount of time, especially considering it was a roadside emergency. I have had no problems with the alternator since repairs. Overall, I am extremely happy with this location. They were understanding and able to get me in on short notice. They were able to get the repairs done so that we could get back on the road and complete our trip safely. I would definitely make this my primary service center were I to live in the area.

Do NOT take your car here. I brought my vehicle in for service, and shortly afterward, I began…read morehaving issues I never had before--specifically with the tire pressure system, ABS, traction control, and cruise control. Come to find out, a tire speed sensor line had been cut. When I brought this to their attention, they completely denied any responsibility, despite the fact that none of these issues existed prior to their service. Months later, I took my car to a different, more trusted dealership to have my front brakes done, and they discovered that the original repair shop had also removed my wheel lock key (which had just been replaced and paid for), leaving me without it--and again, no accountability. Bottom line: this place will do the work, cause additional issues, and then wash their hands of it. You'll be left frustrated, out of money, and forced to pay even more elsewhere to fix what they caused. Save yourself the headache--go somewhere reputable that stands by their work.

Contacted them very serious about purchasing an Escalade V Series. They were terrible with…read morecommunication and couldn't answer simple questions. When I asked for a quote, they quoted very high down payments with very high monthly payments, but refused to answer what the interest rate was. After pushing several times, the guy comes back with 10% interest. I think they just want that thing on their lot for attention. They pretty deliberately chased me away. Pretty confusing...

I had such a great experience at Lexus of Fort Wayne--I'd recommend them to anyone. We drove three…read morehours to get there, and it was absolutely worth it. I had a trade-in and also made a purchase, and the entire team made the process smooth and straightforward from start to finish. Quinton was awesome to work with--super responsive, very knowledgeable, and never pushy. He made everything feel easy and low-pressure. Mason ensured everything went smoothly, including financing, and I felt really well taken care of throughout the entire process. John was also helpful and informative when walking me through all the technology in my new car. Overall, I got a great deal and had a stress-free, seamless experience. Highly recommend!

Today I brought my vehicle in for an oil change. As usual, they did a great job with the service…read moreand also wash the car before returning it to me. Their customer waiting area has a wonderful selection of coffee, sodas, and snacks. I used to take my Lexus to an independent shop, but since they have made their prices more competitive, I am now bringing my vehicle back here for service. Be sure to check out the website for special savings in regards to vehicle service. The only issue we had was it took 2 hours for an oil change

Bought my new Sportage from Trey. He knows what he is selling and answered all of my questions…read more First rate customer care here.

I debated on whether to bother writing a review and how to explain it in 2,000 letters or less…read more Challenging but I'll try to stick to the highlights. My son bought a used Kia less than 50k miles the end of October. It's already had recall repairs prior to my son buying it. About 3 months later, vehicle broke down randomly in Toledo. Contacted this dealership, repair went okay with some push back from service. I don't expect my son to be treated special or above another customer. Ethan made the 2nd repair as difficult as possible. First repair, no loaner available. Okay. Vehicle broke down Wednesday, DOA. Towed to service Thursday. Exactly 30 days after the last recall repair. He already went without his vehicle for approximately 10 days a month ago. I was told it would be at least a week or more before it could get into service for diagnosis, no loaner available again of course. After a few conversations with Ethan, then Chris, my husband plugged in our own ODB reader. After some checking, service determined it's the engine 'death code', and related to the recall. It took my husband less than 5 minutes. I don't expect my son to be treated special or above other customers. But I did expect him to be treated like a valued existing customer. The loaner they claimed wasn't available sat unused all weekend long. We went to service on Saturday, we seen the loaner they finally gave him on Monday. They had to bring it into the bays to defrost it. Wipers were hard frozen from the weekend ice storm. It wasn't a new loaner, it was being used as a loaner. It was available when Ethan called me Monday morning around 9:30 am. I mentioned I would come down and wait in the lobby for a loaner, probably talk to other customers while I'm there. Coincidentally, a loaner was a available less than an hour later. There's not enough characters to fully explain the terrible experience with service. I had to give my debit card, completely open ended, just to get the loaner. A blank check with no limit. I was told it was required for 'incidentals'. Basically I had to take the dealership on good faith. Another coincidence that 2 other customers said they didn't have to do that under similar circumstances. I presumed they would treat him like any other valued customer. Keep in mind this is a NHTSA recall, a manufacturing defect. You're not doing a favor for customer's by fixing something that should have worked properly from the beginning. My son is young, he'll buy many cars over the years God willing. Due to how he was treated by service, he will never buy another Kia. And we have been sharing his experience with numerous friends. I noticed the more recent ratings for this dealership are getting worse. Hmmm. There's not enough characters to outline everything. Don't buy Kia.

We had been shopping for a couple of weeks and our experience here was was really good. Brandon and…read moreJason were both friendly and easy to talk to with, no pressure. We received more for our trade than others had offered and we left with what we feel was a very fair deal. Our next vehicle shopping will start here.

Salesman was great. But, they were extremely dishonest. We were preapproved thru our financial…read moreinstitution and we were very up front about that. They reran our credit again, anyway after we told them we were already pre approved. This kind of thing stays on the credit repost got at least 6 months. My brand new jeep was delivered dirty without a detail job. The vehicle was purchased brand new. We would not buy again from this dealership.

We have bought vehicles with both Evans Toyota and Fort Wayne Toyota. We will choose Fort Wayne…read moreToyota every time. The customer service is exceptional, thanks Steve for being trustworthy and taking care of us.

I called and made an appointment because I received a notice in the mail that a 5000 mile service…read morewas due. When I got there I was told that there wasn't a service due; You would think with all that fancy equipment there that they could've told me that on the phone when I made the appointment...nope! I drove 52 miles for absolutely nothing... didn't even offer me a car wash for my trouble. Yep, you made the sale... but never again.

I bought a 2016 hynudai genesis that was pulling to the right when you apply the brakes,when i told…read moremy sale's guy he took it to the shop and was told it was a caliber sticking,so they replaced it but it took 3 weeks to get it back about 2 weeks later my brakes locked up and was burning so i took my car to hynudai for a brake inspection and was told the calibar they put on was from the junk yard and it was bad it cost me 1,021.00 to to try and get it fixed, I took to barts about it and all the did was give me the run a round also lying, dont ever get a car from bbarts car store the are all liars

Review of a friend & her recent vehicle purchase at Barts Car Store in Columbia City: Bought a…read morevehicle drove it for 4 days, not even 500 miles & the engine blew up! I was told I had 30 days through Bart's & also purchased the extended warranty for 2200 dollars! I called them the next day & had it towed back there. I had to pay the tow bill! My car sat there for 9 days without any answers. I called every day! I left voicemails for the service department with no return call. Day 9 the salesman called me & said "we think it's the transmission control module & we can't get that part it is on back order nationwide. We are sorry, we really tried to help you. You will have to take it to your mechanic!" 3 days later I was able to get it towed again with another tow bill I had to pay. My mechanic found the starter was not firing so he replaced the starter, & it would not start! With further observation, my mechanic found that the motor locked up & burnt up the starter! My mechanic called Barts & he was told I bought the extended warranty & I would have to call them! So I filed a claim. They sent out an adjuster & found that there were metal shavings in the oil pan & filter. The oil on the filter was like gum & the oil filter was rock hard! I was told this vehicle was fully serviced when I bought it! That proved to be untrue. The adjuster & my mechanic estimated that the oil hadn't been changed in over 20k miles due to the way the oil filter looked. So now the warranty company is voiding my warranty that I paid 2200 dollars for & will not cover the motor! My mechanic was informed that Barts was going to come get the vehicle! I called them & talked to the salesman because the manager wouldn't talk to me. I was supposed to get a call back & have not received one! I gave them 22k dollars for a vehicle I drove 4 days & they fraudulently sold me a warranty that is now voided & they will do absolutely nothing! I also talked to the manager at the Fort Wayne store named Adam & was told that all vehicles are serviced before they are sold & that maybe the salesman's didn't know that this one wasn't serviced when he sold it! So you sell me a vehicle that was not serviced & lie to me & now I'm responsible for 10k in repairs! No offer of help, no vehicle to drive, nothing! I am now on day 21 with no vehicle & out a 1k dollar down payment along with a car payment & motor repairs!