Horrible experience getting a tooth filled. No communication to tell me the doctor had an emergency…read moreaccording to him. Waited 40minutes. Doctor numbed half my face for one tooth. During the procedure the drill died and he says, "it must be your day." After i go out, the receptionist tells me I have a 100$ + something copay. Was not told prior to this visit and should have. Receptionist then says that she doesn't appreciate how I talked to her brother the dentist. Very unprofessional. Not a good start to a business.

KOSH OFFICE= STAY AWAY. My appointments are always randomly getting cancelled on me. NOTHING is…read moreever covered by insurance. I honestly have nothing good to say about this office. Also requests people to give a 5 star review for some type of reward... absolutely ridiculous.

Continued issues with the operation of this practice. Multiple location changes, a crown that had…read moreto be replaced due to not fitting correctly the first time, multiple appointments not taken on time, and today's was the final one. I schedule appointments at the earliest possible available time so that I can get to work. I had an 8am appt today, and was in the waiting room at 7:55. I walked out of the waiting room at 8:20. There were no other patients, and staff was present. If you cannot respect my time, you will not continue to get my business. I know that this is not an unfortunate series of events for just me, as my wife has had similar experiences with multiple appointments in a row being cancelled or rescheduled due to poor staffing levels/scheduling on their behalf. While we have had zero issue with Dr Blakely, the operational management of this practice is severely lacking.

Excellent care, reasonable prices, and it is easy to get an appointment. Thanks Jin!…read moreMy new insurance, Aetna, covered 2 crowns and a night guard. Wonderful.

I had my wisdom teeth removed by Dr. Sethi and it was an amazing experience. I initially went in to…read morebe sedated and 4 wisdom teeth removed. After consulting with Dr. Sethi, she acknowledged that I could keep my uppers and she even calmed me down enough to use the local anesthesia. I was in and out within a half-hour. The entire staff was exceptional, the office was beautiful and the music was perfect. I will recommend Dr. Sethi for anyone needing oral surgery! Buffalo Oral Surgery is full of absolute rockstars!

Without a doubt the best place to be if you need a tooth pulled! The dentist was so professional…read moreand compassionate! I have lupus and fibromyalgia and he made sure I was comfortable and felt absolutely no pain before and after the procedure! In face it happened so quick I didn't even know he pulled my teeth! I never felt a thing, no tugging, no pulling, no twisting like a regular dentist. I had to go back for 2 more extractions and had the same experiences. I highly recommend this place for your dental needs. The office associates were very friendly and welcoming as soon as you walked in the door. They are very affordable and helpful when asking lots of questions about the procedure and mu insurance.

I really like Dr. Herzog. What's even better is he cares about you. Going to the dentist has been a…read moreTrumatic experience for me since I was a little kid. I'm sure there are many of you out there like me. I can finish up this review in one sentence. No matter what Dr. Herzog did to me I never felt more than a twinge of pain and when he sensed that I flinched he stopped and reevaluated. See Dr. Bob if you want to get your smile put back together. You won't regret the phone call.

Update: The extremely nice office manager Debbie called me and apologized profusely, is going to…read moretalk to Tina (that's the rude girls name) and tell Dr Bob about it. She asked what they could do to get me back and I agreed to try one more time.. she added notes to my appointment that I should be given a Tim Hortons gift card.. so we shall see...I believe in second chances and that one bad apple doesn't always reflect a bad bunch Original review: I am incensed after getting hung up on by staff at the Main St office. My last visit was at "a" main st office, I called that number to reschedule an appointment set six months ago. The woman who answered was very rude, told me I was calling the wrong office and when I probed she hastily explained that there were two offices on Main St Buffalo and I was looking for the Amherst location since "my" location had moved there. When I had to interrupt her before she hung up I asked could I be seen there, she frustratingly asked what was my insurance. I then said never mind I will go elsewhere since I didn't appreciate the way she was speaking to me. She immediately hung up on me. Unfortunately I did not get her name and I am well aware this is a big operation and don't even know who "Dr Bob" is but I am so tired of rude customer service.

I do not recommend my son got his teeth filled without any choice of the type of filling being a…read moredentist office. They know there are multiple choices and they did not ask me if I preferred an upgrade ,I did not have a choice. This is unprofessional and deceiving. It's deceiving to pretend that the insurance covers it when it's an upgrade, and they know this being a professional Dentist office without professional care very deceiving do not recommend. I have proof and documentation of the unprofessional service I received !! No stars

This place is AWFUL! I was asked to leave by the receptionist named Jerry (maybe Geri? Idk.) while…read moremy 11 year old son was having his teeth cleaned because my BABY was crying too loudly in the children's waiting room. He was late for his nap and simply cranky as babies get when this happens. What kind of place (that serves children) kicks out a crying BABY. We won't be back.

I was a patient at this office before it was purchased by WNY Dental. After the transition, I…read morereceived several emails encouraging me to schedule appointments with the new practice. However, when I later tried to obtain my dental records, I was told they had already been deleted from their system. These were my personal medical records, and I was never notified that they would be removed or given the opportunity to receive a copy. It has been less than five years since I was a patient there. At a minimum, patients should be notified and given the option to receive their records before they are deleted--especially when a practice changes ownership. It would have been very easy to send them by email or provide instructions on how to obtain them. This experience was frustrating and disappointing. I hope the practice improves how it handles patient records during ownership transitions so that other patients do not lose access to their own medical information.

Stay away all they want to do is upsell you. Was told that I needed a crown replacement...false…read more Told that I needed a tooth extraction..false The worst experience that I have ever had while sitting in a dental chair

When I have dental insurance, I've been coming here. I moved for a time and experienced another…read moredentist, which was totally great as well. After coming back here, I've noticed some changes. Yeah, they could update their office a bit - but if it works, it works. My issue is that, upon returning, I've had a newer dentist that doesn't have bedside manner. Very gruff, short and to the point, and not really explanatory. I can be alright with that if you're competent and good at your job. But, in the times I've been, it seems like he goes out of his way to activate my gag reflex. Yes, I have one and I warn people about it - but if you're in my mouth and then just start wriggling around, of course I'm going to gag. What was the reason for you to start doing that? And, if there is a reason, let me know - part of a gag reflex is a control thing. Also, if I've just gagged, don't ask if you can try again 10 seconds later - there's a process to gain composure and it takes time. I've worked with a bunch of dentists. The best ones operate on a consent model - "I'm going to do this now, okay?" is a very clear and powerful question. It makes the process easier and it is communicative. The hygienists here are usually pretty good. Friendly and probably trying to make up for the fact that they have someone who doesn't relate to patients well. Cleanings have been generally pretty good for me in the past few years. Quick, easy, and I'm out. I miss Dr. Burgler! Lastly, I sent in a payment a month ago yet got a reminder bill for the same payment. I'm pretty sure it's their office not processing the payment quick enough - not me having never sent a payment. So, how about a chill?

I've always been happy with Dr. Bob's - until today. Scheduling has been so difficult. I tried via…read morethe website & that doesn't work. No available appointments. Ugh!

I've been a patient at this dental office for about a year or two, but my recent experience has…read morecompletely changed my opinion. I had to cancel an appointment due to an unexpected medical issue and called the office immediately to reschedule. Instead of showing any understanding, I was told I would be charged a $145 cancellation fee -- even after offering to provide a doctor's note confirming the medical situation. The office refused to accept it and said I could not reschedule unless I paid the fee. When I reviewed the financial agreement, it only listed a range of possible fees -- it did not state that the charge was mandatory or specify exact amounts for missed appointments. When I asked for additional documentation or written policy to support their decision, I was told none existed. For a healthcare provider, I find this lack of compassion, flexibility, and transparency very disappointing. Medical issues are often unpredictable, and I expected a much more understanding and professional approach from a dental office. Unfortunately, this experience showed otherwise.

The experience has been great so far! I'm scheduling a procedure for a couple recessions to get…read morethem fixed! Very friendly and professional staff!