These guys are the absolute best. Fair, knowledgeable, efficient, and respectful. Paul and his…read moreteam are great at what they do. I couldn't recommend them enough, they made my experience a breeze, and I was impressed by their professionalism. A+

Paul from protection alarms assisted me. He answered all of my questions thoroughly. He is very…read moreknowledgeable and genuinely cares about his clients . Call him if you need an alarm system

I put a positive review on here almost three years ago when my system was new and I am just as…read moresatisfied with it as I was then. There has never been a fault in my camera setup in these three years. The reason I write again is that we replaced our laptop computers this year, and needed service to help set the software up. The company runs lean, and they do not have a normal "help desk" when you call, so you don't always get an answer or help immediately, but I still give them five stars because they care about your experience with this and they make up for it once you get their highly competent technician on your case. Joe set up the software on two computers in only a couple of minutes and it feels like these cameras are sturdy and will continue running through at least a few generations of computers. If I ever want more coverage or upgrades, I would stay with this service.

The work was quick, well done, and competitively priced. Their biggest strength is their customer…read moreservice. George and Joe were always available, knowledgeable, and accommodating. While vendors would take at least a day to respond, George would either answer my call the first time, or return my call in minutes. They got my home network set up in 2 days. The work was finished before other vendors got around to sending me a quote. Money well spent and highly recommend!

First Class! Amazing…read morecustomer service by Grant and his staff. Professional, courteous, fair, prompt.

Grant was polite and efficient. Obtained full package with doorbell and cameras. Answered all my…read morequestions. Highly recommended!

Solomon and his team do a great job at automating any system that you need in your home. He…read morebeautifully set up our surround sound speakers and automated all of the technology through one remote! Would certainly use him again in the future and would recommend him and his team for any work!

Super Pro, Knowledgeable, and Friendly service. I'm thrilled with my outdoor speaker install!…read more Sounds amazing.

I visited Wilshire Country Club on Monday (3/20/23) morning try to file a report for a golf ball…read morethat came through my window the Saturday before. Field officer Michael and 4 other goons surrounded me with peppersprat threats telling me to leave without any report to the golf club. I wanted to file a report with someone on Monday because i had to get it replaced. I didn't use foul language and i didnt pose any physical threat to anyone there (there were 5 goons surrounding me) Michael came in last and ordered me to 'sit' threatening me with pepperspray. I had to leave at that point leaving humiliated. Calles office to file a complaint about Michels's behavior toward a citizen making a rightful claim (broken windshield), spoke to Todd there at SAA, not helpful at all. I am on my way to the city hall to view my options. Please don't hire SSA Security Group if you read to this part.

SSA Security is the Best of the Best! I have been a client…read more In Hancock Park for several years. I personally had a Close call one evening while walking my dogs. I called SSA directly to their patrol car and within 3 minutes the patrol car caught up with the possible suspect and contacted the authorities for further investigation. The service that SSA Security provides in this changing environment for your families safety is invaluable.

I decided I needed to up my security game and after the house I just moved out of was burglarized…read moretwice - once by way of a brick thrown through the window while I was home. This left me shaken up. I spoke with several other companies and then Vernon came out. I can say that immediately you feel safe in his presence and it's very clear he cares about ensuring people are safe and FEEL safe in their homes. He is a former cop and it shows. He is someone with the experience and instincts to really understand safety and that was very apparent in our conversations. He's not a salesman - he's a security expert who knows what you need and is honest and direct. He didn't try to upsell me on excessive unnecessary items like other companies. He asked about my goals and truly sought to understand exactly what I wanted before giving his suggestions. I asked tons of questions which he answered thoroughly and patiently. The best part about the experience was he could instantly tell I was shaken up from a previous incident and was so compassionate while still being direct. He talked to me about how to keep myself safe in case of another break-in given the layout of the new house and improve overall house safety in other ways. He even noticed the doors weren't installed correctly and missing tiny parts that make a door super easy to kick in. You don't always get more bang for your buck and it's definitely much more expensive than a DIY Google Nest self install, but I will sleep better at night knowing I got the true expert advice I needed to keep myself and my home safe. Due to the permitting system in the area and the issues with the owner of the house I lease there may be issues with getting one feature but I am going very out of my way to find a way to get what he thinks I need. So glad I made that last call to APS.

We had an issue with our alarm and Aaron came out personally to handle it. It was an issue with a…read moremotion detector and while he was here he helped us add some codes to our alarm and answered a bunch of questions for us. Great service! This type of personalized service is why we switched from ADT to APS! Many thanks to Aaron!

Terrible customer service with no transparency in fees for visits. Tried upcharging me on visit and…read moreequipment after being a customer for many years.

Nathan and his crew are amazing friendly people. They are very knowledgable about security…read moresystems, how they work and how to sniff out a a crime that has been caught on camera. It is refreshing to see such diligence and interest in keeping the community safe. I would highly recommend SecureTech to anyone looking to get a security system installed. They are the best!

I have employed High Definition Audio/Video twice, to update my home audio system, and recently to…read moreinstall a new 77" television. On both occasions, Shawn has been punctual, and professional, doing an excellent job! He and his men also take care to protect my home and property while completing the task. I wouldn't hesitate to refer Shawn, and will certainly hire him again in the future!

Above and beyond. I had a TV delivered from Best Buy the night before that I hired Shawn to help me…read moremount. As we were unboxing the new TV to mount it we discovered a large crater in the middle of the TV, as if someone had kicked it! You can imagine how crestfallen I was. Shawn immediately offered to help me return the TV to Best Buy for a refund and acquire a new TV. This being a 65" TV I did not have an adequate vehicle to transport it in so he offered to take me in his truck. I can't put into words how grateful I am for this service, because the process of returning a broken TV that I can't transport and waiting for a new one to be delivered would have been weeks. Shawn was an absolute hero and I was watching my new mounted TV that same night. He is the absolute man. He 100% knows his stuff and I would trust him with any kind of TV or audio work. His prices are fair and he works very efficiently and cleanly and was a pleasure to deal with. Thank you for saving the day for me Shawn.

*******Update on this review. After contacting ADT to cancel my alarm subscription, the…read morerepresentative gave me a $250 service credit and lowered my monthly payment. The service I received from the tech. was exceptional. Unfortunately one shouldn't have to threaten to cancel in order to get good customer service.************* I have had ADT for more years than I can remember and I'm now rethinking the whole thing. I have already had numerous issues to which they blamed my monitoring service (which was given to me through ADT.). But when I was about to give them up they came and upgraded my whole system for free with and changed the monitoring service. I decided on I'll stay. They made lots of promises but sadly, they seem to have been empty promises. Now, I am having two windows replaced/installed and to put two new sensors on the windows they was to charge me a minimum of $154 just for labor. Sticking new sticky back sensors on the windows $154!!!!! The whole system was free but now that I want to change out two sensors, oh that's $154. I was told when I got the system that maintenance was covered, and when I called to arrange scheduling they didn't tell me it would cost. Only when the scheduler called did they tell me "I don't know if ADT told you but they charge for that". Well I'll just stick my old sensors back on with sticky tape for free, rethink this whole ADT thing and probably go with any other company who backs they're sales promises. I guess I wanted to believe that was ADT. I guess I should have known better based on my history with them already.

WORST EVER. I cancelled a residential address back in September 2023 and they have continued to…read morebill me. I unfortunately just figured this out and have been calling since June to get a refund. Multiple account managers confirmed my cancellation, and when I called again today to get status on my refund, they are now saying that they have no proof of my cancellation call and are not going to refund me. There is no written cancellation requirement, only the call, so they are trying to get out of paying me.